Pearl Seas Cancellation Policy
Pearl Seas Cruises’ 24-hour cancellation policy allows you to reserve your cruise knowing that if you change your mind within 24 hours you will receive a 100% refund. Cancellation requests must be received within 24 hours of initial payment. After 24 hours cancellation charges apply.
All cancellation requests must be received by email to reservations@pearlseascruises.com.
Our Cancel For Any Reason Protection Plan (the “Plan”) offers the opportunity to receive a refund beyond our standard refund policy. The Plan is a cancellation fee waiver offered by Pearl Seas Cruises and the Plan cost is non-refundable in the event of cancellation. This Plan is not insurance. You receive Deluxe Protection when you purchase the Plan within 14 days of initial payment for your cruise package or Basic Protection when you purchase the Plan 15 days or more after initial payment. More details about our Cancel For Any Reason Protection Plan can be found in the link here.
If you cancel, money-back refunds or issuance of Cruise Credits will be made according to the schedule below. All cruise package cancellations will incur a non-refundable $250.00 per person Cancellation Administrative Charge, unless cancelled within 24 hours of initial payment. Cancellation Administrative Charges can be applied as a courtesy discount to a new cruise package for you if you make initial payment within one year of cancellation. If only add-on experiences (i.e. Signature Excursions) are cancelled the Cancellation Administrative Charge will be waived, but fees will still apply according to the table below. Please contact us at 800-983-7462 to find out more.
DAYS BEFORE CRUISE EMBARKATION DATE |
STANDARD CANCELLATION TERMS | CANCEL FOR ANY REASON PROTECTION PLAN | |
---|---|---|---|
BASIC PROTECTION | DELUXE PROTECTION | ||
Up to 91 Days | 100% money-back refund | 100% money-back refund | 100% money-back refund |
Between 90 and 46 Days | 50% money-back refund | 80% money-back refund | 90% money-back refund |
Between 45 and 10 Days | 0% | 80% money-back refund | 90% money-back refund |
9 Days or Less and Up until the Start of Your Cruise Package | 0% | 70% in Cruise Credits*† | 80% in Cruise Credits*† |
*Cancellation Administrative Charge of $250.00 per person will be applied to all refunds in the table above.
†Each Cruise Credit issued to you may be applied against one dollar of a future cruise package purchased by you. Cruise Credits have no cash value, are non-transferable, and must be used for travel within twelve months from the date of issuance.