Princess Cruises Extends Pause of Global Ship Operations On Select Sailings in Australia, Canada and Taiwan
SANTA CLARITA, Calif. (June 3, 2020) – Due to extension of the closure of cruise ports in regions around the world and other factors impacting international travel, Princess Cruises is extending its pause in cruise operations with respect to the following voyages:
- All cruises sailing in and out of Australia through mid-September on Sea Princess, Majestic Princess, Sun Princess and Sapphire Princess
- All cruises in and out of Vancouver and Seattle in September and October on Coral Princess, Emerald Princess, Grand Princess, Royal Princess, Ruby Princess and Star Princess
- Pacific and California Coast 7-day roundtrip cruises from San Francisco departing in September and October 2020 on Star Princess
- All roundtrip cruises from Keelung, Taiwan, departing August 2020 on Majestic Princess
Guests currently booked on these canceled voyages, who have paid Princess in full, will have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare (not applicable on charter voyages).
For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC is non-refundable, will not exceed the base cruise fare amount of the currently booked cruise and will have a minimum value of $100 per person.
For Sea Princess, Sun Princess, and Sapphire Princess May and June sailings a different offer was provided.
In order to receive the above FCC no action is required.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line’s business and success.
Princess Cruises Extends Pause of Global Ship Operations For Remaining 2020 Summer Season
SANTA CLARITA, Calif. (May 6, 2020) – Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting international travel, Princess Cruises is extending its pause of global ship operations and has therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season, including the following cruises and associated cruisetours:
- All remaining Alaska cruises on Emerald Princess and Ruby Princess
- All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
- Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
- Summer to Fall cruises departing from Japan on Diamond Princess
- Australia-based cruises on Sapphire Princess and Sea Princess through August
- July cruises sailing from Taiwan on Majestic Princess
- Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November
“As the world is still preparing to resume travel, it is with much disappointment that we announce an extension of our pause of global ship operations and the cancellation of cruise vacations for our loyal guests,” said Jan Swartz, president of Princess Cruises. “Among other disruptions, airlines have limited their flight availability and many popular cruise ports are closed. It saddens us to think about the impact on the livelihood of our teammates, business partners and the communities we visit.”
Guests currently booked on these canceled voyages, who have paid Princess in full, will have the option to receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional bonus FCC equal to 25% of the cruise fare.
For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC will not exceed the base cruise fare amount of the currently booked cruise and will have a minimum value of $100 per person.
In order to receive the above FCC no action is required.
Princess Cruises Extends Temporary Pause of Global Operations Through June 30 Due to Global COVID-19 Outbreak
Cruise Line Also Announces Cancellation of Alaska Gulf Voyages, and Land and Sea Program for First Time in Its History
SANTA CLARITA, Calif. (April 14, 2020) – In continued response to the impact of the COVID-19 global outbreak and the recent order from the United States Centers for Disease Control (CDC), Princess Cruises is canceling all voyages through June 30, 2020. The cruise line had previously announced a voluntary pause for two months (60 days), impacting voyages departing March 12 to May 10, 2020.
In addition, Princess Cruises can confirm modifications to the Alaska season, which includes the cancellation of all Princess Alaska Gulf cruise and cruisetours. The five wilderness lodges, trains and buses operated by Princess in Alaska will not open this summer. We will continue round-trip sailings from Seattle to Alaska on Emerald Princess and Ruby Princess.
“This global outbreak continues to challenge our world in unimaginable ways. We recognize how disappointing this is to our long-term business partners and thousands of employees, many of whom have been with us in Alaska for decades,” said Jan Swartz, president of Princess Cruises. “We hope everyone impacted by these cancellations – especially our guests, travel advisor partners, teammates, and the communities we visit – understand our decision to do our part to protect the safety, health and well-being of our guests and team. We look forward to the brighter days and smooth seas ahead for all of us.”
Each ship will have a unique return to service date, based on the previously published cruise itineraries, with some modifications, departing after July 1. Details about the canceled voyages can be found here.
Princess Cruises is offering two cancellation options. Guests currently booked on these canceled voyages, who have paid in full, will receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid and, as an added incentive, an additional 25% FCC. Guests must use their credits on a cruise that sails on or before May 1, 2022. No action is required for guests to receive this offer and they will be notified by e-mail once the credits have been issued.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role travel advisors play in the cruise line’s business and success.
Princess asks guests to please delay in calling the Reservation Call Center due to high call volumes. Guests and their travel advisors will be sent communications on how to manage cancellations, rebook another voyage, or request a refund.
Princess Cruises Announces a Voluntary and Temporary Pause Of Global Operations (60 Days)
Cruise Line Remains Committed to the Health, Safety and Well-Being of Guests, Team Members and Communities Visited Globally
SANTA CLARITA, Calif (March 12, 2020) In proactive response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution, Princess Cruises announced that it will voluntarily pause global operations of its 18 cruise ships for two months (60 days), impacting voyages departing March 12 to May 10.
“Princess Cruises is a global vacation company that serves more than 50,000 guests daily from 70 countries as part of our diverse business, and it is widely known that we have been managing the implications of COVID-19 on two continents,” said Jan Swartz, president of Princess Cruises. “By taking this bold action of voluntarily pausing the operations of our ships, it is our intention to reassure our loyal guests, team members and global stakeholders of our commitment to the health, safety and well-being of all who sail with us, as well as those who do business with us, and the countries and communities we visit around the world,” added Swartz.
Those currently onboard a cruise that will end in the next five days will continue to sail as expected through the end of the itinerary so that onward travel arrangements are not disrupted. Current voyages that are underway and extend beyond March 17 will be ended at the most convenient location for guests, factoring in operational requirements. Princess will do everything possible to return each guest home with the greatest amount of care possible. During this time, our operations and medical teams across the fleet will remain vigilant in their care and service for guests and crew onboard.
For those who are impacted by this business decision, Princess is offering guests the opportunity to transfer 100% of the money paid for their cancelled cruise to a future cruise of their choice. To add a bonus incentive for guests to accept this offer, the company will add an additional generous future cruise credit benefit which can be applied to the cruise fare. In addition, Princess will honor this offer for those guests who had made final payment and cancelled their booking on or after February 4, 2020. The future cruise credit can be used on any voyage departing through May 1, 2022.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the future cruise credits, in recognition of the critical role they play in the cruise line’s business and success.
If the future cruise credit option does not work for some guests, they will be able to complete an electronic form on Princess.com to request a cash refund. Princess asks guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times due to this unprecedented action. Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation. Information and instructions for requesting a refund are available online at Princess.com
In a video posted on YouTube, Jan Swartz shares that “while this is a difficult business decision, we firmly believe it is the right one and is in alignment with our company’s core values. Rest assured the long-serving and dedicated professionals at our company will make best use of this time to prepare Princess Cruises’ fleet of cruise ships for a successful return to operation to serve our guests by delivering an exceptional vacation experience.”
Loyal guests, employees, travel advisor partners and business partners around the world have asked what they can do support Princess Cruises and its more than 35,000 team members in these challenging times. The answer is simple – book a cruise with Princess and bring your family and friends along. The company offers over 180 itineraries to popular and exotic destinations around the globe.
Princess Cruises plans to be back in operation beginning with cruises departing May 11, 2020.