When are deposits and final payment due?

Deposit and final payment schedules vary by the voyage sail date and length, as outlined below. Bookings not deposited as per this schedule will automatically be cancelled. Regent Seven Seas Cruises reserves the right to cancel any booking not fully paid at time of final payment. Payment may be made by personal check, American Express, MasterCard, Visa or Discover.

For bookings made prior to January 1, 2025, please follow the deposit and payment schedule below:

Voyages 14 nights or less

Deposit & Payment Schedule

• Over 120 days from sailing: 15% deposit due within five days of booking; excluding Regent Suite, which is one 25% deposit due within five days of booking
• 91-120 days from sailing: payment in full due within three days of booking
• 31-90 days from sailing: payment in full due within 24 hours of booking
• 30 days or less from sailing: payment in full due same day of booking

Voyages 15-60 nights

Deposit & Payment Schedule

• Over 150 days from sailing: 15% deposit due within five days of booking; excluding Regent Suite, which is one 25% deposit due within five days of booking
• 121-150 days from sailing: payment in full due within five days of booking
• 91-120 days from sailing: payment in full due within three days of booking
• 31-90 days from sailing: payment in full due within 24 hours of booking
• 30 days or less from sailing: payment in full due same day of booking

Voyages 61 nights or longer

Deposit & Payment Schedule:

• Over 270 days from sailing: 10% initial deposit due within five days of booking, followed by a second deposit totaling 30% due 270 days prior to sailing; excluding Regent Suite, which is one 25% deposit due within five days of booking
• 181-270 days from sailing: 30% deposit due within five days of booking
• 121-180 days from sailing: payment in full due within three days of booking
• 91-120 days from sailing: payment in full due within 24 hours of booking
• 90 days or less from sailing: payment in full due same day of booking

For bookings made after January 1, 2025, please follow the deposit and payment schedule below:

CRUISES 60 NIGHTS OR LESS

Deposit & Payment Schedule:

• Over 150 days from sailing: 15% deposit due within five days of booking; excluding Regent Suite, which requires a 25% deposit due within five days of booking. Payment in full is due for all suites 150 days prior to sailing
• 150-121 days from sailing: payment in full due within five days of booking
• 120-91 days from sailing: payment in full due within three days of booking
• 90-31 days from sailing: payment in full due within 24 hours of booking
• 30 days or less from sailing: payment in full due same day of booking

CRUISES 61 NIGHTS OR MORE

Deposit & Payment Schedule:

• Over 270 days from sailing: 10% initial deposit due within five days booking, followed by a second deposit totaling 30% due 270 days prior to booking; excluding Regent Suite, which requires a one 25% deposit due within five days of booking. Payment in full due for all suites 180 days prior to sailing
• 270-181 days from sailing: 30% deposit due within five days of booking; payment in full due 180 days prior to sailing
• 180-121 days from sailing: payment in full due within three days of booking
• 120-91 days from sailing: payment in full due within 24 hours of booking
• 90 days or less from sailing: payment in full due same day of booking

Do you have a standard cancellation policy?

A 100% cancellation fee will be imposed as indicated for non-appearance. Fare is defined as the full cost of any cruise or air component purchased from Regent Seven Seas Cruises®, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket Contract for fees relating to the cancellation of optional facilities and services. Any refund due as indicated by the cancellation fee schedule will be made after receipt of written notice of cancellation. Cancellation notices must be in writing and received by Regent Seven Seas Cruises® no later than the day before cancellation penalties are to be assessed. Guests who cancel within the indicated periods are subject to the following per person cancellation fees.

For bookings made prior to January 1, 2025, please follow the deposit and payment schedule below:

CRUISES 14 NIGHTS OR LESS
For cancellations made from the date of deposit to 121 days prior to cruise sail date, an administrative fee of $100 per person for suite categories SG-H will apply.

DAYS PRIOR TO VACATION DATE	CANCELLATION AMOUNT PER PERSON
CATEGORY	RS	SG-H
Deposit Date-121	25% of fare	$100*
120-91	50% of fare	15% of fare
90-61	75% of fare	50% of fare
60-31	100% of fare	75% of fare
30-0	100% of fare	100% of fare

*per person administration fee

CRUISES 15 NIGHTS OR MORE
For cancellations made from the date of deposit to 151 days prior to cruise sail date, an administrative fee of $100 per person for suite categories SG-H will apply.

DAYS PRIOR TO VACATION DATE	CANCELLATION AMOUNT PER PERSON
CATEGORY	RS	SG-H
Deposit Date-151	25% of fare	$100*
150–121	50% of fare	15% of fare
120-91	75% of fare	50% of fare
90-76	100% of fare	75% of fare
75-0	100% of fare	100% of fare

*per person administration fee

In addition to the above cancellation policies, effective for voyages over 60 nights that begin April 1, 2025 or later, the following cancellation penalties apply:

CRUISES 61 NIGHTS OR MORE

DAYS PRIOR TO VACATION DATE	CANCELLATION AMOUNT PER PERSON
First Deposit Date-211	10% of fare in suite categories SG-HS, $500* in suite categories A-H
210-151	25% of fare
151-121	50% of fare
120-91	75% of fare
90-0	100% of fare

*per person administration fee

WORLD CRUISE

DAYS PRIOR TO VACATION DATE	CANCELLATION AMOUNT PER PERSON
Deposit Date–181	10% of fare in suite categories SG-HS
180–151	25% of fare
150–121	50% of fare
120–91	75% of fare
90–0	100% of fare

For bookings made after January 1, 2025, please follow the deposit and payment schedule below:

CRUISES 60 NIGHTS OR LESS
For cancellations made from the date of deposit to 151 days prior to cruise sail date, an administrative fee of $100 per person for suite categories SG-H will apply.

DAYS PRIOR TO VACATION DATE	CANCELLATION AMOUNT PER PERSON
CATEGORY	RS	SG-H
Deposit Date-151	25% of fare	$100*
150–121	50% of fare	15% of fare
120-91	75% of fare	50% of fare
90-76	100% of fare	75% of fare
75-0	100% of fare	100% of fare

*per person administration fee

CRUISES 61 NIGHTS OR MORE

DAYS PRIOR TO VACATION DATE	CANCELLATION AMOUNT PER PERSON
First Deposit Date-211	10% of fare in suite categories SG-HS, $500* in suite categories A-H
210-151	25% of fare
151-121	50% of fare
120-91	75% of fare
90-0	100% of fare

*per person administration fee

Pregnancy, children, infants & unaccompanied minors

Regent Seven Seas Cruises^® cannot accept guests who will have entered their 24th week of pregnancy at the beginning of, or at any time during, the cruise. Infants must be six months of age as of the first day of the cruise. For voyages that have three or more consecutive days at sea, infants must be at least one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Regent Seven Seas Cruises® as a result of the denial of boarding to an underage infant or any accompanying Guests. Any Guest under the age of 18 must be accompanied by and occupy the same suite as an adult 18 years or older. Regent Seven Seas Cruises^® does not provide for the care, entertainment or supervision of children.





Can I book my cruise online?

Nothing beats traveling the world with a group of like-minded companions, sharing discoveries and enjoying great memories for years to come. Click here for more information on booking a group.

Do you offer hotel and land programs?

Regent Seven Seas Cruises offers its guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation in one of the hotels listed, or opt for a special exclusive package in some of the most prestigious hotels in the world. The prices include room, tax, service charges, full breakfast, porterage and transfers as applicable. Please note that rates do not include early check-in or late check-out. Official standard check-in time is usually 3:00 pm and check-out time 11:00 am. One night or additional night accommodations may be purchased to ensure early check-in for guests arriving on early flights, or for guests with late flight departures. Regent Seven Seas Cruises reserves the right to substitute hotels.

Some optional land programs are subject to cancellation if a minimum number of participants is not achieved. Cancellation penalties apply on land/hotel programs cancelled within 90 days of departure. Guests participating in the Regent Seven Seas Cruises Air/Sea Program and not requesting customized air arrangements deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance and flight information must be advised at least thirty days prior to departure. We regret that motorcoach transfers cannot be booked pre-cruise for guests with independent flight arrangements.

All post-cruise transfers can only be booked on board at the Destination Services desk.




Do you offer wheelchair accessible suites?

Yes, details of our wheelchair accessible suites can be found here.

For details on a prearranged rental program, please contact our authorized vendor:

Scootaround
Phone: (toll-free) 1.888.441.7575
www.scootaround.com







How should I plan a trip?

To plan and book your sailing, Regent Seven Seas Cruises strongly recommends the services of your professional travel agent. He or she is best qualified to assist you with all your travel needs.





Should pregnant guests have any special documentation?

Regent Seven Seas Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise.






Where can I find the day-to-day itineraries?

Day-by-day itineraries can be found on the Overview tab of each voyage.


What am I not allowed to bring onboard?

Guests are not permitted to bring Drones (Game Flying Device) onboard for safety of other guests, as well as the welfare of the vessel; Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature; Irons/Ironing Boards and Steamers are not permitted onboard.

Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of their intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.

Personal grooming devices such as hair dryers, flat iron, shavers, curling irons, are allowed onboard when used with proper caution. However, if such devices are determined to pose a hazard, they may be confiscated and returned the last day of the cruise prior to debark.

Below is a full list of all PROHIBITED ITEMS:

• All illegal narcotics/drugs. (Including Marijuana prescribed for medical purposes and other items used as drug paraphernalia. This includes Hookah Pipes)
• All firearms including replicas, imitations, non-firing weapons, starting pistols and their components
• Air, BB or pellet pistols or rifles
• Any other projectile-weapon or item that resembles or can be mistaken as a firearm (e.g., paint ball guns)
• All ammunition or replica ammunition for listed line items 2, 3 & 4
• All explosives, component parts (i.e. detonators) including imitation explosives and devices
• Fireworks, flares, pyrotechnics (excluding those which are part of the vessel’s lifesaving equipment and which have been properly manifested)
• Martial Arts Weapons (ie. throwing stars, flails)
• Knives with a blade longer than 4 inches/10.16 cm
• Open razors
• Swords , Skean Dhus or Kirpans
• Spears or spear guns
• Crossbows, crossbow bolts and long bow arrows
• Blunt weapons including knuckle dusters, brass knuckles, clubs, telescopic batons, batons, flails or nunchaku
• Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)
• Restraining Devices (ie. handcuffs , leg , head restraining straps)
• Flammable substances and hazardous chemicals. (e.g., petrol, methylated spirits, paint thinners, lighter fuel etc.)
• Any other item made, adapted or intended for use as an offensive weapon
• Stun devices (ie Tazers , Stun Guns)
• Batteries larger than “D” size – this excludes ADA scooter
• Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.
• Any remotely controlled or autonomously flying devices, toys or drones
• Self-balancing hover boards, air wheels, scooters, or Segways
• Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and large aerosol cans
• Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers
• Any form of radio/telephone signal jamming equipment

How can I ship luggage to/from the ship?

Our partnership with Luggage Forward® allows guests to ship their luggage from their doorstep directly to their Regent Seven Seas Cruises ship and back home again. Enjoy the convenience of not having to carry, check or claim luggage. The pickup, transport, and delivery of items is monitored throughout the journey in real time, as Luggage Forward has automated every aspect of the shipping and Customs process to improve reliability – giving guests the personal attention they deserve. Service to and from more than 150 ports-of-call is guaranteed and may be arranged by contacting Luggage Forward directly by visiting http://www.luggageforward.com/rssc, calling 877.231.5131, or emailing booking@luggageforward.com.

How do I pre-book dining reservations online?

Dining reservations may be reserved online beginning 75 days before your cruise sails, or 90 days for guests eligible for our Concierge Amenities, at 8 pm Eastern US Time. To do so, please create an account via the My Account section of our website and access the Dining Reservations link for your cruise via your Booked Cruises.

Guests may pre-book one dinner reservation in each specialty restaurant prior to sailing, then subsequent reservations may be made on board, space dependent. Multiple pre-booked reservations in each restaurant are permitted only on Grand Voyages, with one reservation allotted per voyage segment. Guests may contact the Maître D’ once onboard to request additional reservations, if available. Compass Rose and Sette Mari At La Veranda do not require reservations.

How do I pre-book shore excursions online?

To pre-book shore excursions, please create an account through the My Account section of our website. Once logged in, navigate to the Booked Cruises tab and click on the Customize Shore Excursions link for your cruise.

Important Details to Know:

• Regent Choice Shore Excursions reserved in advance must be paid for at the time of confirmation using a major credit card.
• Pre-cruise shore excursion reservations close 7 days prior to sailing

When Can I Book Shore Excursions?

• For voyages departing before January 1, 2026, as well as The Sense of Adventure World Cruise departing on January 10, 2026:
  • 400 days prior to sailingfor guests of the 2026 The Sense of Adventure World Cruise
  • 365 days prior to sailingfor Concierge Suites and above, and Silver Seven Seas Society^® Members and above
  • 300 days prior to sailingfor all other suites
• For all other voyages departing after January 1, 2026:
  • 240 days prior to sailingfor World Cruise and Grand Voyage guests
  • 210 days prior to sailingfor Concierge Suites and above, and Silver Seven Seas Society^® Members and above
  • 180 days prior to sailingfor all other suites

 

One of my shore excursions is in Wait List status. When will I know if I am confirmed?

Please note that we are continually doing everything possible to clear wait lists for our guests, and if/when space becomes available, we clear the list in the order the wait list was received. Regretfully, we have to go through a process of requesting  additional space from our tour operators and this can take some time as they  may have to source additional equipment and guides at their end. The wait lists are currently run approximately once per week and at that time; we send our requests to the various operators for additional space. Each sail date can have different allotments  based on several factors, such as availability of guides, coaches, boats,  planes, time in port, etc. Nevertheless, if and when we are able to  confirm additional space, we will do so in as timely a manner as  possible.

How do I pre-book spa services?

For your convenience, you may reserve your spa treatment by calling Serene Spa & Wellness at 1.877.718.4244 beginning 60 days before your cruise. Guests under 16 are not permitted in the Spa or Fitness Center unless accompanied by an adult.

I am in suite 816 on Seven Seas Mariner. Why do my bag tags say deck 8F?

The F means Forward deck which helps in the loading of bags on the pier.

Is there a limit on baggage?

The amount of personal baggage allowed on our vessels is not limited, but airlines do have limitations so please check with your particular airline. The customary allowance per person is two checked pieces that must not exceed 107 inches (273 cm) when length, height and width measurements are combined. No single piece may exceed the three-dimensional sum of 62 inches (158 cm) and a weight of 70 lbs. (31.75 kg).

What if I am celebrating a special occasion?

If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, allow us to celebrate with you by advising us on your Guest Registration Form which may be completed in the My Account section of our website.

Learn more about celebrating your special occasion with Regent.

What if I have dietary restrictions?

Please advise Regent Seven Seas Cruises of any special dietary requirements you may have, including kosher meal requests, 120 days prior to sailing for voyages embarking in the US and 150 days for all other voyages, by sending an e-mail to specialrequests@rssc.com. General dietary needs such as low salt or low cholesterol foods can be satisfied onboard the ship just by speaking with the dining wait staff.

What is the dress code?

Attire ranges from Casual to Formal Optional. Casual wear consists of resort-style outfits; some examples are jeans, shorts, t-shirts, and tennis shoes. Casual wear is appropriate for daytime both on board or ashore. Casual wear is not appropriate after 6:00 PM. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind, on the last night of every voyage, we will relax the dress code for dinner to Casual.

Otherwise, the recommended onboard dress in the evenings is Elegant Casual. Dinner dress for ladies includes a skirt, or slacks with a blouse or sweater, a pant suit or dress; slacks and a collared shirt for gentlemen. Sport jackets are optional. Casual wear is not to be worn at dinner. Ties are not required.

On sailings of 16 nights or more, Formal and Semi-Formal attire is optional on two of the evenings. On the two Formal Optional evenings, guests are welcome to dress as per the elegant Casual dress code or opt for a more formal choice of clothing including gowns and cocktail dresses for ladies; tuxedos, dinner jackets or dark suits with tie for gentlemen.

What is your policy on passports and visas?

As of January 1, 2016, U.S. passport holders will no longer be able to add additional visa pages to passports. Passport holders in need of additional pages will need to renew their passport prior to sailing. It is the policy of Regent Seven Seas Cruises to require passports for ALL travelers for all voyages, regardless of guests’ nationality and ports of call and countries visited. You must obtain and carry a valid passport to board a Regent Seven Seas Cruises vessel. Passport Cards or a copy of a passport are not accepted. Passports must be valid for six months beyond the conclusion of your cruise. Please obtain or renew your passports early. Consult your travel professional or customs authority for documentation requirements for your cruise.

NOTE: The U.S. State Department maintains up-to-date information on travel document requirements worldwide. For more information, please visit http://travel.state.gov.

For information on obtaining or renewing a passport, visit the State Department web site Passports page. Passport instructions and application forms can also be downloaded from the Visa Central website at www.visacentral.com/rssc.

Visa requirements must be verified and obtained approximately 90 days prior to sailing. Required visas by cruise may be found at www.visacentral.com/rssc.

Blanket visas through Regent Seven Seas Cruises cover only our shore excursions, not trips that passengers decide to do by themselves. It is the passenger’s responsibility to determine passport and visa requirements for their cruise itinerary. It is the guests’ responsibility to ensure that they are in possession of all required visas and travel documents prior to sailing.

What proper documentation is required for visiting Canada?

U.S. citizens are not required to obtain a Canadian Visa. To verify if your nationality requires a Canadian visa, please visit the following Canadian immigration website: http://www.cic.gc.ca/english/visit/visas.asp

Canadian officials will not permit guests to remain onboard while in a Canadian port without proper documentation, so you will be denied boarding if the visa is not presented at the pier at the time of your scheduled cruise departure. To learn more, please visit: http://www.cic.gc.ca/english/visit/index.asp. If you are a Non-U.S. or Non-Canadian citizen, you will be denied boarding without compensation if you do not hold the proper VISA documents.

Past Criminal Convictions
The Canadian Government is strictly enforcing entry requirements and as a result some U.S. and Canadian citizens with past criminal records or convictions may be refused entry into Canada. Almost all convictions including petty crimes and misdemeanors may render a person inadmissible to Canada, regardless of how long ago they occurred.  It is recommended that persons who have been charged in the past or who have past convictions, no matter how petty or small, obtain the necessary documents before attempting to enter Canada.

To learn more about applying for these documents we strongly recommend you visit the following website for details: http://www.cic.gc.ca/english/information/applications/guides/5312ETOC.asp

Regent Seven Seas Cruises does not have control over such matters. If guest is denied entry into Canada for whatever reason no refunds will be forthcoming.

When do I receive tickets and documentation?




After receipt of final payment and required guest registration, cruise documents will be sent to guests via email, and a welcome letter with luggage tags will be sent to guests by traditional mail, approximately 45 days prior to departure.  If you are on a Regent Seven Seas Cruises air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets.  Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries.  If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.

May I pre-purchase transfers for my disembarkation?

Return transfers may be purchased in advance or arranged onboard during your cruise and billed to your shipboard account.

When should I arrive at my embarkation port?

We strongly recommend arriving at your embarkation port at least 1 night before your cruise departure, regardless of the port. This allows extra time for any flight or travel delays and ensures you are fully prepared to board your ship on time.

For Alaska Voyages, it’s particularly important to arrive a day early. Due to the Jones Act (Merchant Marine Act of 1920), guests are prohibited from joining the ship mid-cruise if embarking from Vancouver, Canada. Additionally, the remote nature of Alaska’s ports makes it very challenging to catch up with the ship mid-cruise if you miss embarkation in Seward, Alaska. To avoid any complications, arriving at least 1 day prior to your departure date is highly advised.

When is embarkation and disembarkation?

Guests embarkation time vary by suites and Seven Seas Society status. Please see below for a full breakdown. Guests sailing from a U.S. port must embark the ship no later than two hours prior to sailing time. This is mandatory in order to meet U.S. Customs and Border Protection requirements. All other sailings require guests to embark no later than an hour and 30 minutes prior to sailing time. For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time into port. Cruise-only guests should not schedule flights prior to four hours after disembarkation.

Beginning with the following voyages early boarding will be available to guests in the below suites and/or have the below Seven Seas Society status.

Category or Seven Seas Society Status	Embark Time	Suite Available
Regent Suites, Master Suites, and Grand Suites	12:00 PM	12:00 PM
Navigator Suites, Mariner Suites, Voyager Suites, Seven Seas Suites, Horizon Suites, and Titanium Seven Seas Society Members	12:00 PM	1:00 PM
Remaining Suites	12:00 PM	2:30 PM

Will we need to go through Customs?

Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service.  Guests originating or terminating their cruise in a foreign port may also be subject to inspection by local customs officials.  Residents of the United States are allowed a duty-free exemption of $800 per person and those over the age of 21 may include one liter of liquor and one carton of cigarettes in their exempted purchases.

What should I do before calling the Air Concierge Department?

Before calling our Air Concierge Department, we recommend the following steps to allow you to finalize your air arrangements in one call.

• Booking is deposited.
• Guest Information Form (GIF) is completed.
• Check flight availability using your preferred online flight finder.
• Note any options that are your preferred schedule and routing – including the pricing you would pay independently for each of your chosen flights.
• It helps to be flexible – can you travel an extra day or two prior or stay a day or two later?

How do I arrange air through Regent Seven Seas Cruises?

• Air transportation is based on your chosen class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of Regent Seven Seas Cruises and are subject to change without notice. Regent Seven Seas Cruises reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability.
• For International destinations, Business Class Air applies to Intercontinental flights only.

PRE-FLIGHT ARRANGEMENTS

Due to recent airline policy changes, all classes of service, including Business Class, may no longer include luggage, seat assignments and lounge access. To confirm special requests including service amenities by airline, please check with your specific airline(s) for their respective cost and policy. Wheelchair, oxygen, and meal requests should be made directly with the airline. When booking air arrangements through Regent Seven Seas Cruises (or its travel partners’), some airline carriers will not honor mileage credits for flights booked through non-direct channels. It is the responsibility of the Guest(s) to view their preferred airline’s terms and conditions.

How do I make changes to my air booking?

Airline tickets issued by Regent Seven Seas Cruises are restricted by contract and may not be reissued or exchanged for another air carrier or routing. In addition, the airline tickets are non-transferable to another guest. Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest. All air reservations booked through Regent, custom or otherwise, that are within 1 year of departure, will require a $500 administrative fee for each change to a passenger name.

How do I select seats on my air booking?

Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any Regent Seven Seas Cruises cruise program is subject to and limited by the “Contact of Carriage” as specified by the air carrier for each ticket issued.

What is your checked luggage policy?

As a result of escalating fuel prices, airlines are implementing changes to their Luggage Policy. These policies vary from airline to airline. Fees for checked luggage are now common with most airlines. These charges are in addition to the airlines’ weight restrictions and fees. Luggage fees are payable at the ticket counter at the time of check in. Please check with your specific airline(s) for their respective Luggage Policy.

May I choose specific airlines, flights and times?

• Yes, you can contact the Air Concierge Desk to request to customize your air at 210 days from sailing.
• To speak directly to our Air Concierges a $75 non-refundable Custom Air call service fee will be applied to reservations which, if the Custom Air flight option presented is accepted within three days, will become part of the existing $175 per person air customization fee.
• If guests choose not to accept the Custom Air flight option presented within 3 days, the option will be automatically cancelled, and the $75 fee will not be refunded. To accept the presented Custom Air flight options, you can simply reply to the Custom Air email. It is not required to call Regent to confirm any Custom Air flight options.
• After the Custom Air flight option expires, to search for additional flight options an additional $75 non-refundable fee will be added to the reservation.
• Availability is not guaranteed inside of 90 days.
• Platinum, Titanium, Diamond, and Commodore guests will continue to receive a complimentary one-time Custom Air deviation, including the waiving of one $75 Custom Air call service fee.

Please note, schedule changes made by the airlines are outside of our control. If there is a significant change in schedule, our Air Concierge will find a better alternative without charging a new custom air fee.

Can coach air be upgraded using frequent flyer mileage?

• Regent Seven Seas Cruises uses contracted fares and does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades.
• The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.

Can I be confirmed on the same flights as my friends and family, and will there be a fee charged to do so?

• At the time of booking, please ask your Travel Agent or Reservation Agent to request and cross-reference your booking with your friends and family. Regent Seven Seas Cruises will do everything possible to confirm your flights together.
• For this request to be guaranteed, you may book your flights through Regent Seven Seas Custom Air Department within 210 days of sailing. Your flights will be confirmed upon request for a non-refundable $175 per person custom air arrangement fee plus a possible fare differential. Deposit must be provided and Guest Information Form (GIF) completed before air is confirmed.

When will I receive my air schedule?

• Air schedules are sent out 110 days prior to embarkation.
• Should you require immediate confirmation, you may book your flights through Regent Seven Seas Concierge at any time, after 210 days prior to sailing. For a small fee, your flights will be confirmed upon your request. Deposit must be provided, and Guest Information Form (GIF) completed before air is confirmed.

Do you provide wheelchairs, mobility devices or other special needs to passengers?

For details on a prearranged rental program, please contact our authorized vendor:

Scootaround Personal Transportation Solutions
Phone: 1.888.441.7575
Email: info@scootaround.com
scootaround.com/rent-online

Are business services available?

Business equipment is available, including fax machine and copy services. Fax reception is complimentary; fax transmission and ship-to-shore phone calls are available at standard tariffs. For a nominal fee, guests may send or receive e-mail via computers on board. The only Adobe-based software available onboard is Acrobat Reader.

Click here for our cellular phone policy.

Are laundry/valet services available?

Yes. All guests will now benefit from FREE Valet Laundry Service during their cruise. Enjoy the luxury and convenience of freshly washed, carefully pressed and folded laundry picked up and delivered to your suite throughout your voyage.

Are there beauty/barber services available?

Beauty salon services and spa services including manicures, pedicures, facials and a variety of spa treatments are available by appointment on all ships. For your convenience, you may reserve your spa treatment by calling Serene Spa & Wellness at 1.877.718.4244 beginning 60 days before your cruise.

Are there special activities for children?

Our Club Mariner program is designed for age groups 5-8, 9-12 and 13-17, and is supervised by specially trained counselors. Club Mariner is available on select sailings only. Please ask your travel professional for details. Guests under the age of 16 are not permitted in the Spa or Fitness Center.

Can I send mail onboard?

Outbound mail service and postage are available on all ships at a nominal charge.

Do you have foreign currency exchange?

Yes, you may purchase certain currency from the reception. All onboard foreign currency exchange transactions will be charged to the guest’s onboard account. As we are unable to provide all currencies, most can be found within the ship’s terminal.

What payment types are accepted for deposits and full payments?

American Express, MasterCard, Visa and personal checks are accepted for deposits and full payments. For your convenience, your final payment may be automatically charged to the credit card used to make the initial deposit. Regent Seven Seas Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Regent Seven Seas Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.

Do you accept travelers checks as a form of payment on board?

Beginning in 2018, we are no longer accepting foreign travelers checks as a form of payment on board. U.S. dollar travelers checks will continue to be accepted on board as a form of payment as well as foreign currency cash.

Do you have a Security Guide?

Our Security Guide may be found here.

Do you offer kosher dining options?

Yes, please contact Special Services at least 150 days in advance of your sailing so that we may provide your preferred selections (view full menu).

All frozen kosher prepackaged meals are provided by Borenstein Caterers Incorporated. This New York-based company has catered kosher meals for more than 60 years and works under the supervision of the Union of Orthodox Jewish Congregations of America (the OU). The menu selection includes an assortment of breakfast, lunch, and dinner dishes, with appetizers, soups, side dishes and desserts to choose from, each presented in plastic containers and double wrapped. Additionally, all bread is Pas Yisroel and all dairy products are Cholov Yisroel.

For those guests who are not strictly kosher and would like our chefs to prepare their meals, we have limited quantities of kosher proteins such as veal rack, ribeye steak, lamb rack, turkey breast, whole chicken, and fresh or frozen fish available on board. Please note that the preparation of these proteins will not be according to the rules of kashrut.

We are pleased to serve guests kosher meals, both prepackaged and fresh, exclusively in our elegant Compass Rose restaurant. Once on board, please contact the maître d’ of Compass Rose to make dining arrangements.

2023 European Sailings Notice:

The European Union has updated their regulations for meat and poultry products that transit, or that are stored in the EU. Unfortunately, none of our kosher suppliers meet this requirement and as a result, we are unable to offer pre-packaged frozen strict kosher meals for our 2023 European sailings. However, we understand the importance of providing dietary options for our guests and have made sure to provision more kosher proteins for these voyages. It’s important to reiterate that while the protein is kosher, our onboard preparation and galley environments are not. Please note that once our ships leave Europe and return to the US, we will resume offering pre-packaged frozen kosher meals.

Do you offer medical services?

Each ship has a licensed and registered doctor and nurse for professional and emergency services, which are available at customary charges. The ships’ medical centers are designed to provide medical care for certain temporary illnesses and accidents, and are not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship, and must be provided by the guest. Regent Seven Seas Cruises’ wheelchairs on board are for emergency purposes only.

Do you offer religious services onboard?

Non-denominational services are available onboard when possible.

How can I give someone a gift onboard?

We’re delighted to assist you. From chocolate-dipped strawberries to a bottle of Dom Perignon, Regent has a very fine selection of attractively boxed gift items that bear the Regent logo. Click here for a gift form (PDF).

Is Internet access available?

High-speed, unlimited WiFi is available on board all Regent Seven Seas Cruises® ships, powered by Starlink’s advanced satellite technology. From January 1, 2025, two complimentary logins per suite are included in the All-Inclusive Cruise Fare for guests in Deluxe Window, Veranda, Deluxe Veranda, and Serenity Suites, and four complimentary logins for guests in Concierge Suites and above.

Guests wishing to further enhance their WiFi connection onboard may do so by purchasing a streaming upgrade package with prices varying depending on the length of sailing:

• Voyage Length 1-29 Days: $14.99 per login, per day
• Voyage Length 30+ Days: $9.99 per login, per day

Service and speed will vary port to port.

If you are utilizing a mobile device that access the internet via a cellular carrier’s network (5G for example) instead of the ship’s wireless access, it will be treated as if you were using your cell phone and International roaming charges will apply. Any costs associated will be billed directly through your cell phone provider, and not through the ship.

Is there shopping onboard?

The ships’ boutiques offer a selection of designer fashions, perfumes and Regent Seven Seas Cruises logo items. Toiletries and convenience items are also available for purchase. The boutiques may be closed occasionally while in port due to local government regulations.

Should I tip onboard?

All gratuities are included in your cruise fare except for services from Serene Spa & Wellness^™.

What is “open seating?”

You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are required.

What is the dress code onboard the ships?

Attire ranges from Casual to Formal Optional. Casual wear consists of resort-style outfits; some examples are jeans, shorts, t-shirts, and tennis shoes. Casual wear is appropriate for daytime both on board or ashore. Casual wear is not appropriate after 6:00 PM. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind, on the last night of every voyage, we will relax the dress code for dinner to Casual.

Otherwise, the recommended onboard dress in the evenings is Elegant Casual. Dinner dress for ladies includes a skirt, or slacks with a blouse or sweater, a pant suit or dress; slacks and a collared shirt for gentlemen. Sport jackets are optional. Casual wear is not to be worn at dinner. Ties are not required.

On sailings of 16 nights or more, Formal and Semi-Formal attire is optional on two of the evenings. On the two Formal Optional evenings, guests are welcome to dress as per the elegant Casual dress code or opt for a more formal choice of clothing including gowns and cocktail dresses for ladies; tuxedos, dinner jackets or dark suits with tie for gentlemen.

What is your smoking policy?

For the comfort and safety of all of our Guests, smoking is not permitted in any enclosed dining area, certain public venues, elevators, the Theater, and all suites and balconies, and is only permitted in specific designated smoking areas. The use of electronic cigarettes is allowed within designated smoking areas only.

Cigarette smoking is only permitted in designated areas of the outdoor pool area and the following public rooms:
Seven Seas Splendor: Connoisseur Club, Pool area (designated area opposite side of the Pool Bar)
Seven Seas Explorer: Connoisseur Club, Pool area (designated area opposite side of the Pool Bar)
Seven Seas Voyager: Connoisseur Club, Horizon Lounge (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
Seven Seas Mariner: Connoisseur Club, Horizon Lounge (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
Seven Seas Navigator: Galileo’s (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)

Cigar Smoking is only permitted in the Connoisseur Club on applicable ships and the designated area on the opposite side of the Pool Bar.

Pipe smoking is only permitted in the Connoisseur Club. Pipe smoking in open deck areas is considered an extreme fire hazard and is not permitted.

Failure to comply with the above smoking policy will result in guests being asked to leave the ship at their expense, without refund or credit for the unused portion of their cruise.

What is your alcohol policy?

The sale and consumption of alcoholic beverages will be limited to guests aged 21 years or older. However, with the exception of Hawaii, Alaska and New England voyages not leaving U.S. territorial waters, guests between the ages of 18 through 20 may purchase and personally consume wine and beer only while on board and with the consent of an accompanying parent.  Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form.  This form can be obtained and completed at the Reception Desk upon embarkation.  While sailing on select international voyages, guests 18 years or older are permitted to consume alcoholic beverages without having to complete the Young Adult Alcoholic Beverage Waiver form. Guests are kindly reminded to consume alcohol in moderation. Regent Seven Seas Cruises reserves the right to prohibit and retain all liquor brought aboard the ship.

Where can I store my valuables?

Each suite is equipped with a personal safe with an electronic combination lock.

Dimensions of the safe: 4 inches (10cm) deep, 14 inches (35cm) wide, 7 inches (17cm) high.

Regent Seven Seas Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents or any other items, which you retain personally or in your suite.

What are the casino policies?

Guests must be 18 or older to enter or gamble in the casinos on our ships. US dollars are used. A 3% fee will be charged to your account if we receive a cash advance against your shipboard account. There is a $3,000 maximum per guest per day for these cash advances.

What voltage outlets are available onboard the ships?

Each suite is provided with both 110 and 220 electric volts.

What can Shipboard Credits be applied to pre-cruise?

Shipboard Credits may be applied toward the purchase of Regent Choice Shore Excursions, Executive Collection/Private Car Tours and Culinary Arts Kitchen Classes aboard Seven Seas Explorer^® and Seven Seas Splendor^™. Shipboard Credits may not be applied towards pre-cruise spa treatments, land programs, hotel packages or transfers.

Are Shipboard Credits issued and applied by guest level or by suite?

Shipboard Credits are issued and applied by guest

If Shipboard Credit is redeemed pre-cruise, will guest still receive the note card in-suite upon embarkation that details the Shipboard Credit applied and/or remaining?

Yes – if a booking had a Shipboard Credit, the guest will still receive a note card on board that details the amount already applied and the amount remaining.

If a purchase is made using a Shipboard Credit pre-cruise and the guest/travel agent cancels the purchase, will the Shipboard Credit be reapplied to the booking for use pre-cruise and/or on board?

Yes.

What if a guest/travel agent wishes to purchase both eligible and non-eligible items?

The Shipboard Credit amount will only be applied toward the eligible items; a credit card will be required for the balance and for those items that are not eligible.

Do you offer a guest protection/insurance plan?

Help ensure that you’ve planned ahead with RegentCare, administered by Aon Affinity. For more information on Guest Travel Protection click here.

What is the coverage?

For a summary of the terms, conditions and exclusions, click through to our RegentCare Guest Protection Program.

Where can I find more details?

For a list of frequently asked questions regarding the plan, review the Guest Protection Program RegentCare FAQ’s.

Are past guests eligible for any discounts?

Seven Seas Society members, or guests who have sailed with us before, are eligible for savings on select voyages. Please visit the Seven Seas Society area of our website for more details.

Can I “buy” additional nights to get to a higher tier?

Additional nights cannot be bought or transferred from another account.

Can you explain the complimentary transfers in the Titanium Tier Level?

Guests who are Titanium status and above are entitled to two complimentary private transfers and will automatically receive vouchers to book their private transfers within 60 days of their cruise date. Transfers can take place anytime from 10 days before the cruise start date until 10 days after the cruise end date. Transfers can be arranged however the guest wishes such as from home to airport, airport to ship, airport to hotel, etc. When booking your transfer, you will have the option of what type of car to select, either a sedan or SUV including how much luggage that vehicle can hold, so you can choose based on your unique needs. In addition, those Titanium and above guests who book an Ultimate All-Inclusive Fare with Roundtrip Air will also receive a Blacklane credit of up to $500 per suite.

The transfers are private van transfers when it is “to and from home” if you live within a 100 miles (160km) radius of the pier. If you don’t live within 100 miles (160km), private car transfers from airport to pier and from pier to airport are provided. Transfers between the ship and airport are available worldwide for embarkation and disembarkation.

The benefit is available one time on each end of your voyage, for a maximum of two private van transfers per sailing. If your reservation includes a Pre- or Post-Cruise Hotel or Land program booked through Regent Seven Seas Cruises, you may choose which transfer is upgraded to a private service; either the airport to hotel or hotel to ship. Guests booking independent hotel arrangements are eligible for private transfer benefit on embarkation and debarkation day only, and is limited to a 50 mile (80km) radius from the pier.

Titanium receive a FREE Private Van transfer accommodating 4 large suitcases.

Complimentary Pressing and Laundry Services are available at my tier. Does this include Dry Cleaning?

Complimentary Pressing and Laundry Services DO NOT include Dry Cleaning. This service is available for all guests at a reasonable charge.

How can I find out my tier and what benefits I’m entitled to?

Guests may create an account using the My Account section of our website and providing your full name, date of birth and Seven Seas Society number, or request information by emailing us at SevenSeasSociety@RSSC.com.

How can I join the program?

Anyone who has completed a sailing with us automatically becomes a member of the program and starts receiving benefits right away.

If certain benefits are not used on the cruise, will guests be credited?

No, the program does not allow for guests to be credited for unused benefits.

If I become eligible for a higher benefit tier while I’m onboard, when can I take advantage of the additional benefits?

If you have sailed with us before and are already a Seven Seas Society member, your new tier benefits take effect on the first day of the cruise during which you transition from one tier to the next.

The program is based on eligible nights. How are eligible nights determined?

All full-fare, onboard nights from 1993 forward are included in the program.

What are examples of the exclusive Gold, Platinum and Titanium Activities?

Examples of activities that will be available on select sailings include: specialty dinners, access to lecturers and Spotlight speakers, and exclusive backstage tours.

Where can I get more information about the benefits offered?

Complete details on our Loyalty Program and eligibility requirements for each level are available in the Seven Seas Society section of our website.