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Flight Information

  • May I choose specific airlines, flights and times?
    • Yes, as long as we have a contract with the requested carrier or it is one we are using as a preferred carrier. A Preliminary Cruise Vacation Summary is sent out 75 days prior to departure, which includes you preliminary air schedule. Should you require immediate confirmation, you may book your flights through Regent Seven Seas Air Concierge within 270 days of sailing.  Your flights will be confirmed upon request for a non-refundable custom air arrangement fee plus a possible fare differential. Deposit must be provided before air is confirmed.
  • Can coach air be upgraded using frequent flyer mileage?
    • Regent Seven Seas Cruises uses contracted fares, which do not allow mileage upgrades. Passengers or travel agents are welcome to check with the airline directly for exceptions to this rule.
  • Can I be confirmed on the same flights as my friends and family, and will there be a fee charged to do so?
    • At the time of booking, please ask Air Concierge Desk to cross-reference your booking with your friends and family. Regent Seven Seas Cruises will do everything possible to confirm your flights together. There is no additional fee to cross-reference your bookings unless you request a specific flight or schedule.
  • How do I arrange air through regent seven seas cruises?
    • Air transportation is based on Coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of Regent Seven Seas Cruises and are subject to change without notice. Regent Seven Seas Cruises reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability.Airline tickets issued by Regent Seven Seas Cruises are restricted by contract and may not be reissued or exchanged for another air carrier or routing. In addition the airline tickets are non transferable to another guest. Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest.Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any Regent Seven Seas Cruises cruise program is subject to and limited by the “Contact of Carriage” as specified by the air carrier for each ticket issued.Guests using an Air/Sea Program may upgrade to Business or First Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. Regent Seven Seas Cruises does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.
  • When will I receive my air schedule?
    • Air schedules are sent out 75 days prior to departure. Should you require immediate confirmation, you may book your flights through Regent Seven Seas Concierge at any time, after 270 days prior to sailing. For a small fee, your flights will be confirmed upon your request. Deposit must be provided before air is confirmed.

Arriving and Departing

  • May I pre-purchase transfers for my disembarkation?
    • Return transfers may be purchased in advance or arranged onboard during your cruise and billed to your shipboard account.
  • When is embarkation and disembarkation?
    • Guests embarkation time vary by suites and Seven Seas Society status please see below for a full breakdown. Guests sailing from a U.S. port must embark the ship no later than two hours prior to sailing time. This is mandatory in order to meet U.S. Customs and Border Protection requirements. All other sailings require guests to embark no later than an hour and 30 minutes prior to sailing time. For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time into port. Cruise-only guests should not schedule flights prior to four hours after disembarkation.
    • Beginning with the following voyages early boarding will be available to guests in the below suites and/or have the below Seven Seas Society status.
CATEGORY OR SEVEN SEAS SOCIETY STATUS EMBARK TIME SUITE AVAILABLE
Regent Suites, Master Suites, and Grand Suites 12:00PM 12:00PM
Navigator Suites, Mariner Suites, Voyager Suites, Seven Seas Suites, Horizon Suites, and Titanium Seven Seas Society Members 12:00PM 1:00PM
Remaining Suites 12:00PM 2:30PM
  • Will we need to go through customs?
    • Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service.  Guests originating or terminating their cruise in a foreign port may also be subject to inspection by local customs officials.  Residents of the United States are allowed a duty-free exemption of $800 per person and those over the age of 21 may include one liter of liquor and one carton of cigarettes in their exempted purchases.

Seven Seas society program

  • Are past guests eligible for any discounts?
    • Seven Seas Society members, or guests who have sailed with us before, are eligible for savings on select voyages.
  • Can I “buy” additional nights to get to a higher tier?
    • Additional nights cannot be bought or transferred from another account.
  • Can you explain the complimentary transfers in the titanium tier level?
    • The transfers are private car transfers when it is “to and from home” if you live within a 50 mile radius of the pier. If you don’t live within 50 miles, private car transfers from airport to pier and from pier to airport are provided. Transfers between the ship and airport are available worldwide for embarkation and disembarkation.
    • The benefit is available one time on each end of your voyage, for a maximum of two private car transfers per sailing. If your reservation includes a Pre- or Post-Cruise Hotel or Land program booked through Regent Seven Seas Cruises, you may choose which transfer is upgraded to a private service; either the airport to hotel or hotel to ship. Guests booking independent hotel arrangements are eligible for private transfer benefit on embarkation and debarkation day only, and is limited to a 50 mile radius from the pier.
    • Titanium Members sailing voyages up to 14 days receive FREE Private Sedan transfer accommodating 2 large suitcases and voyages 15 days or longer receive FREE Private Van transfer accommodating 4 large suitcases.
  • Complimentary pressing and laundry services are available at my tier. Does this include dry cleaning?
    • Complimentary Pressing and Laundry Services DO NOT include Dry Cleaning. This service is available for all guests at a reasonable charge.
  • How can I find out my tier and what benefits I’m entitled to?
    • Guests may create an account using the My Account section of our website and providing your full name, date of birth and Seven Seas Society number, or request information by emailing us at SevenSeasSociety@RSSC.com.
  • How can I join the program?
    • Anyone who has completed a sailing with us automatically becomes a member of the program and starts receiving benefits right away.
  • If certain benefits are not used on the cruise, will guests be credited?
    • No, the program does not allow for guests to be credited for unused benefits.
  • If I become eligible for a higher benefit tier while I’m onboard, when I take advantage of the additional benefits?
    • If you have sailed with us before and are already a Seven Seas Society member, your new tier benefits take effect on the first day of the cruise during which you transistion from one tier to the next.
  • The program is based on eligible nights. How are eligible nights determined?
    • All full-fare, onboard nights from 1993 forward are included in the program.
  • What are examples of the exclusive gold, platinum and titanium activities?
    • Examples of activities that will be available on select sailings include: specialty dinners, access to lecturers and Spotlight speakers, and exclusive backstage tours.
  • Where can I get more information about the benefits offered?
    • Complete details on our Loyalty Program and eligibility requirements for each level are available in the Seven Seas Society section of our website.

General Reservations Questions

  • After I make a reservation, when do you need a deposit?
    • Bookings made more than 120 days from sailing are required to deposit 15% of applicable cruise fare within 7 days of booking. Bookings made between 91 and 120 days of sailing are required to deposit within 3 days of booking, bookings made 90-31 days of sailing are required to deposit within 24 hours of the booking and bookings made within 30 days of sailing are required to deposit by the end of the booking day. Bookings not deposited as per this schedule will automatically be cancelled.  Unless otherwise noted, final payment must be received by Regent Seven Seas Cruises 90 days prior to cruise departures for voyages 14 nights or less and 150 days prior for voyages 15 nights or longer. Regent Seven Seas Cruises reserves the right to cancel any booking not fully paid at time of final payment. Payment may be made by personal check, American Express, MasterCard or Visa.
  • Pregnancy, children, infants & unaccompanied minors
    • Regent Seven Seas Cruises®cannot accept Guests who will have entered their 24th week of pregnancy at the beginning of, or at any time during, the cruise. Infants must be six months of age as of the first day of the cruise. For voyages that have three or more consecutive days at sea, infants must be at least one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Regent Seven Seas Cruises® as a result of the denial of boarding to an underage infant or any accompanying Guests. Any Guest under the age of 18 must be accompanied by and occupy the same suite as an adult 18 years or older. Regent Seven Seas Cruises® does not provide for the care, entertainment or supervision of children.
  • Can I book my cruise online?
    • Yes, you may book your cruise online by clicking on the Plan My Cruise link next to the voyage you are interested in.
  • Do you offer group travel benefits?
    • Nothing beats traveling the world with a group of like-minded companions, sharing discoveries and enjoying great memories for years to come. Contact your travel professional for more information on booking a group.
  • Do you offer hotel and land programs?
    • Regent Seven Seas Cruises offers its guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation in one of the hotels listed, or opt for a special exclusive package in some of the most prestigious hotels in the world. The prices include room, tax, service charges, full breakfast, porterage and transfers as applicable. Please note that rates do not include early check-in or late check-out. Official standard check-in time is usually 3:00 pm and check-out time 11:00 am. One night or additional night accommodations may be purchased to ensure early check-in for guests arriving on early flights, or for guests with late flight departures. Regent Seven Seas Cruises reserves the right to substitute hotels.Some optional land programs are subject to cancellation if a minimum number of participants is not achieved. Cancellation penalties apply on land/hotel programs cancelled within 90 days of departure. Guests participating in the Regent Seven Seas Cruises Air/Sea Program and not requesting customized air arrangements deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance and flight information must be advised at least thirty days prior to departure. We regret that motorcoach transfers cannot be booked pre-cruise for guests with independent flight arrangements.All post-cruise transfers can only be booked on board at the Destination Services desk.
  • How should I plan a trip?
    • To plan and book your sailing, Regent Seven Seas Cruises strongly recommends the services of your professional travel agent. He or she is best qualified to assist you with all your travel needs.
  • Should pregnant guests have any special documentation?
    • Regent Seven Seas Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise.
  • Where can I find the day-to-day itineraries?
    • Day-by-day itineraries can be found on the Overview tab of each voyage.

Onboard

  • Do you provide wheelchairs, mobility devices or other special needs to passengers?
  • Are business services available?
    • Business equipment is available, including fax machine and copy services. Fax reception is complimentary; fax transmission and ship-to-shore phone calls are available at standard tariffs. For a nominal fee, guests may send or receive e-mail via computers on board. The only Adobe-based software available onboard is Acrobat Reader.
  • Are laundry / valet services available?
    • Laundry and valet services, including pressing and dry cleaning, are available with charge and may be arranged through your Stewardess. On board Seven Seas Explorer, Seven Seas Navigator, Seven Seas Marinerand Seven Seas Voyager, self-service laundries including irons and ironing boards are located on select guest decks.  Self service laundry is free of charge, with detergent provided.
  • Are there beauty / barber services available?
    • Beauty salon services and spa services including manicures, pedicures, facials and a variety of spa treatments are available by appointment on all ships.
  • Are there special activities for children?
    • Our Club Mariner program is designed for age groups 5-8, 9-12 and 13-17, and is supervised by specially trained counselors. Club Mariner is available on select sailings only. Please ask your travel professional for details. Guests under the age of 16 are not permitted in the Spa or Fitness Center.
  • Can I send mail onboard?
    • Outbound mail service and postage are available on all ships at a nominal charge.
  • Do you have foreign currency exchange?
    • Yes, you may purchase certain currency from the reception. All onboard foreign currency exchange transactions will be charged to the guest’s onboard account. As we are unable to provide all currencies, most can be found within the ship’s terminal.
  • What payment types are accepted for deposits and full payments?
    • American Express, Discover, MasterCard, Visa and personal checks are accepted for deposits and full payments. For your convenience, your final payment may be automatically charged to the credit card used to make the initial deposit. Regent Seven Seas Cruises accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Regent Seven Seas Cruises. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner.
  • Do you accept travelers checks as a form of payment on board?
    • Beginning in 2018, we are no longer accepting foreign travelers checks as a form of payment on board. U.S. dollar travelers checks will continue to be accepted on board as a form of payment as well as foreign currency cash.
  • Do you offer kosher dining options?
    • Yes, please contact special services at least 90 days in advance of your sailing so that we may provide your preferred selections.The chefs of Regent Seven Seas Cruises have worked with Gourmet Kosher to provide up to 70 kosher meal options, prepared with the finest USDA Certified glatt kosher meats, Grade A produce and ingredients, in facilities which are under strict Rabbinical supervision and daily USDA inspection. Each meal is frozen and delivered to our ships in double-wrapped packaging to allow the kosher meals to be reheated in non-kosher ovens. Each meal is served on kosher china with proper flatware.While Regent Seven Seas Cruises’ vessels do not have separate kosher kitchens, guests may also order a variety of kosher meats that can be cooked to taste (medium, well done, etc.) in addition to the Gourmet Kosher meal options. Please note that although the food is kosher, the onboard preparation and galley environments are not.We are pleased to serve guests kosher meals in Compass Rose restaurant, please contact the Maitre d’ to make arrangements once on board. We regret that kosher meals cannot be served in other restaurants at this time. Please contact reservations for additional information.
  • Do you offer medical services?
    • Each ship has a licensed and registered doctor and nurse for professional and emergency services, which are available at customary charges. The ships’ medical centers are designed to provide medical care for certain temporary illnesses and accidents, and are not intended or capable of providing on-going treatment of pre-existing medical conditions.  For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship, and must be provided by the guest. Regent Seven Seas Cruises’ wheelchairs on board are for emergency purposes only.
  • Do you offer religious services onboard?
    • Non-denominational services are available onboard when possible.
  • How can I give someone a gift onboard?
    • We’re delighted to assist you. From chocolate-dipped strawberries to a bottle of Dom Perignon, Regent has a very fine selection of attractively boxed gift items that bear the Regent logo.
  • Is internet access available?
    • Wireless access is available throughout the ship, including most suites. Access is provided utilizing satellite communication systems. Service and speed will vary port to port. Please be advised that bandwidth-heavy applications such as Skype, Netflix, YouTube and VPN are not included in our FREE Unlimited WiFi plans.If you are utilizing a mobile device that access the internet via a cellular carrier’s network (4G for example) instead of the ship’s wireless access, it will be treated as if you were using your cell phone and International roaming charges will apply. Any costs associated will be billed directly through your cell phone provider, and not through the ship.
  • Is there shopping onboard?
    • The ships’ boutiques offer a selection of designer fashions, perfumes and Regent Seven Seas Cruises logo items. Toiletries and convenience items are also available for purchase. The boutiques may be closed occasionally while in port due to local government regulations.
  • Should I tip onboard?
    • Gratuities are included in the cruise fare for all Regent employees. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.
  • What is open seating?
    • You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are required.
  • What is the dress code onboard the ships?
    • Attire ranges from Casual to Formal Optional. Casual wear consists of resort-style outfits; some examples are jeans, shorts, t-shirts, and tennis shoes. Casual wear is appropriate for daytime both on board or ashore. Casual wear is not appropriate after 6:00 PM, with the exceptions of while dining at the Pool Grill or Pool Bar and on the final evening of the cruise. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind, on the last night of every voyage, we will relax the dress code for dinner to Casual.
    • Otherwise, the recommended onboard dress in the evenings is Elegant Casual. Dinner dress for ladies includes a skirt, or slacks with a blouse or sweater, a pant suit or dress; slacks and a collared shirt for gentlemen. Sport jackets are optional. Casual wear is not to be worn at dinner, once again with the exceptions of while dining at the Pool Grill and on the final evening of the cruise. Ties are not required.
    • On sailings of 16 nights or more, Formal and Semi-Formal attire is optional on two of the evenings. On the two Formal Optional evenings, guests are welcome to dress as per the elegant Casual dress code or opt for a more formal choice of clothing including gowns and cocktail dresses for ladies; tuxedos, dinner jackets or dark suits with tie for gentlemen.
  • What is your smoking policy?
    • For the comfort and safety of all of our Guests, smoking is not permitted in any enclosed dining area, certain public venues, elevators, the Theater, and all suites and balconies, and is only permitted in specific designated smoking areas. The use of electronic cigarettes is allowed within designated smoking areas only.Cigarette smoking is only permitted in designated areas of the outdoor pool area and the following public rooms:
      Seven Seas Explorer: Connoisseur Club, Pool area (designated area opposite side of the Pool Bar)
      Seven Seas Voyager: Connoisseur Club, Horizon Lounge (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
      Seven Seas Mariner: Connoisseur Club, Horizon Lounge (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
      Seven Seas Navigator: Galileo’s (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)Cigar Smoking is only permitted in the Connoisseur Club on applicalbe ships and the designated area on the opposite side of the Pool Bar.Pipe smoking is only permitted in the Connoisseur Club. Pipe smoking in open deck areas is considered an extreme fire hazard and is not permitted.Failure to comply with the above smoking policy will result in guests being asked to leave the ship at their expense, without refund or credit for the unused portion of their cruise.
  • What is your alcohol policy?
    • The sale and consumption of alcoholic beverages will be limited to guests aged 21 years or older. However, with the exception of Hawaii, Alaska and New England voyages not leaving U.S. territorial waters, guests between the ages of 18 through 20 may purchase and personally consume wine and beer only while on board and with the consent of an accompanying parent.  Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form.  This form can be obtained and completed at the Reception Desk upon embarkation.  While sailing on select international voyages, guests 18 years or older are permitted to consume alcoholic beverages without having to complete the Young Adult Alcoholic Beverage Waiver form. Guests are kindly reminded to consume alcohol in moderation. Regent Seven Seas Cruises reserves the right to prohibit and retain all liquor brought aboard the ship.
  • Where can I store my valuables?
    • Each suite is equipped with a personal safe with an electronic combination lock.Dimensions of the safe: 4 inches deep, 14 inches wide, 7 inches highRegent Seven Seas Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents or any other items, which you retain personally or in your suite.
  • What are the casino policies?
    • Guests must be 18 or older to enter or gamble in the casinos on our ships. US dollars are used. A 3% fee will be charged to your account if we receive a cash advance against your shipboard account. There is a $3,000 maximum per guest per day for these cash advances.
  • What voltage outlets are available onboard the ships?
    • Each suite is provided with both 110 and 220 electric volts.

Before you sail

  • What am I NOT allowed to bring onboard?
    • Guests are not permitted to bring Drones (Game Flying Device) onboard for safety of other guests, as well as the welfare of the vessel; Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature; Irons/Ironing Boards and Steamers are not permitted onboard.
    • Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
    • Personal grooming devices such as hair dryers, flat iron, shavers, curling irons, are allowed onboard when used with proper caution. However, if such devices are determined to pose a hazard, they may be confiscated and returned the last day of the cruise prior to debark.
  • How can I ship luggage to / from the ship?
    • Our partnership with Luggage Forward® allows guests to ship their luggage from their doorstep directly to their Regent Seven Seas Cruises ship and back home again. Enjoy the convenience of not having to carry, check or claim luggage. The pickup, transport, and delivery of items is monitored throughout the journey in real time, as Luggage Forward has automated every aspect of the shipping and Customs process to improve reliability – giving guests the personal attention they deserve.
  • How do I pre-book dining reservations online?
    • Dining reservations may be reserved online beginning 75 days before your cruise sails, or 90 days for guests eligible for our Concierge Amenities, at Midnight Eastern US Time. To do so, please create an account via the My Account section of our website and access the Dining Reservations link for your cruise via your Booked Cruises.
    • Guests may pre-book one dinner reservation in Prime 7 on voyages aboard all ships, one dinner reservation in Signatures on voyages aboard Seven Seas Marinerand Seven Seas Voyager, and one dinner reservation in Chartreuse and Pacific Rim on Seven Seas Explorer. Multiple pre-booked reservations in each restaurant are permitted only on Grand Voyages, with one reservation allotted per voyage segment. Guests may contact the Maître D’ once onboard to request additional reservations, if available. Compass Rose and Sette Mari At La Veranda do not require reservations.
  • How do I pre-book shore excursions online?
    • Shore Excursions may be reserved online beginning 180 days before your cruise sails, or 240 days for guests eligible for our Concierge Amenities, at Midnight Eastern US Time. To do so, please create an account via the My Account section of our website and access the Book Excursions link for your cruise via the Booked Cruises tab. Any Regent Choice Shore Excursions reserved in advance must be paid for at time of confirmation using a major credit card.
  • One of my shore excursions is in wait list status. When will I know if I am confirmed?
    • Please note that we are continually doing everything possible to clear wait lists for our guests, and if/when space becomes available, we clear the list in the order the wait list was received. Regretfully, we have to go through a process of requesting  additional space from our tour operators and this can take some time as they  may have to source additional equipment and guides at their end. The wait lists are currently run approximately once per week and at that time; we send our requests to the various operators for additional space. Each sail date can have different allotments  based on several factors, such as availability of guides, coaches, boats,  planes, time in port, etc. Nevertheless, if and when we are able to  confirm additional space, we will do so in as timely a manner as  possible.
  • I am in suite 816 on seven seas mariner. Why do my bags tags say deck 8F?
    • The F means Forward deck which helps in the loading of bags on the pier.
  • Is there a limit on baggage?
    • The amount of personal baggage allowed on our vessels is not limited, but airlines do have limitations so please check with your particular airline. The customary allowance per person is two checked pieces that must not exceed 107 inches (273 cm) when length, height and width measurements are combined. No single piece may exceed the three-dimensional sum of 62 inches (158 cm) and a weight of 70 lbs. (31.75 kg).
  • What if I am celebrating a special occasion?
    • If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, allow us to celebrate with you by advising us on your Guest Registration Form which may be completed in the My Account section of our website
  • What if I have dietary restrictions?
    • Please advise Regent Seven Seas Cruises of any special dietary requirements you may have 90 days prior to sailing by sending an e-mail torsscops@rssc.com. General dietary needs such as low salt or low cholesterol foods can be satisfied onboard the ship just by speaking with the dining wait staff.
  • What is the dress code?
    • Attire ranges from Casual to Formal Optional. Casual wear consists of resort-style outfits; some examples are jeans, shorts, t-shirts, and tennis shoes. Casual wear is appropriate for daytime both on board or ashore. Casual wear is not appropriate after 6:00 PM, with the exceptions of while dining at the Pool Grill or Pool Bar and on the final evening of the cruise. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind, on the last night of every voyage, we will relax the dress code for dinner to Casual.Otherwise, the recommended onboard dress in the evenings is Elegant Casual. Dinner dress for ladies includes a skirt, or slacks with a blouse or sweater, a pant suit or dress; slacks and a collared shirt for gentlemen. Sport jackets are optional. Casual wear is not to be worn at dinner, once again with the exceptions of while dining at the Pool Grill and on the final evening of the cruise. Ties are not required.On sailings of 16 nights or more, Formal and Semi-Formal attire is optional on two of the evenings. On the two Formal Optional evenings, guests are welcome to dress as per the elegant Casual dress code or opt for a more formal choice of clothing including gowns and cocktail dresses for ladies; tuxedos, dinner jackets or dark suits with tie for gentlemen.
  • What is your policy on passports and visas?
    • As of January 1, 2016, U.S. passport holders will no longer be able to add additional visa pages to passports. Passport holders in need of additional pages will need to renew their passport prior to sailing. It is the policy of Regent Seven Seas Cruises to require passports for ALL travelers for all voyages, regardless of guests’ nationality and ports of call and countries visited. You must obtain and carry a valid passport to board a Regent Seven Seas Cruises vessel. Passport Cards or a copy of a passport are not accepted. Passports must be valid for six months beyond the conclusion of your cruise. Please obtain or renew your passports early. Consult your travel professional or customs authority for documentation requirements for your cruise.NOTE: The U.S. State Department maintains up-to-date information on travel document requirements worldwide. For more information, please visit http://travel.state.gov.For information on obtaining or renewing a passport, visit the State Department web site Passports Passport instructions and application forms can also be downloaded from the Visa Central website at www.visacentral.com/rssc.Visa requirements must be verified and obtained approximately 90 days prior to sailing. Required visas by cruise may be found at www.visacentral.com/rssc.Blanket visas through Regent Seven Seas Cruises cover only our shore excursions, not trips that passengers decide to do by themselves. It is the passenger’s responsibility to determine passport and visa requirements for their cruise itinerary. It is the guests’ responsibility to ensure that they are in possession of all required visas and travel documents prior to sailing.For voyages calling on St. Petersburg, Russia – The Russian government and local officials have instituted a time-slot entry system for tour operators and tour guides to control traffic flow and prevent congestion at the port. Per regulations, private tours that have been arranged outside of Regent Seven Seas Cruises may not depart until 90 minutes from the ship’s arrival time (valid only for the first day of ship’s stay). Thus, guests traveling on independent arrangements will not be permitted to disembark until 90 minutes after the ship’s arrival.
  • What proper documentation is required for visiting Canada?
    • S. citizens are not required to obtain a Canadian Visa. To verify if your nationality requires a Canadian visa, please visit the following Canadian immigration website: http://www.cic.gc.ca/english/visit/visas.aspCanadian officials will not permit guests to remain onboard while in a Canadian port without proper documentation, so you will be denied boarding if the visa is not presented at the pier at the time of your scheduled cruise departure. To learn more, please visit: http://www.cic.gc.ca/english/visit/index.asp. If you are a Non-U.S. or Non-Canadian citizen, you will be denied boarding without compensation if you do not hold the proper VISA documents.Past Criminal Convictions
      The Canadian Government is strictly enforcing entry requirements and as a result some U.S. and Canadian citizens with past criminal records or convictions may be refused entry into Canada. Almost all convictions including petty crimes and misdemeanors may render a person inadmissible to Canada, regardless of how long ago they occurred. It is recommended that persons who have been charged in the past or who have past convictions, no matter how petty or small, obtain the necessary documents before attempting to enter Canada. To learn more about applying for these documents we strongly recommend you visit the following website for details: http://www.cic.gc.ca/english/information/applications/guides/5312ETOC.aspRegent Seven Seas Cruises does not have control over such matters. If guest is denied entry into Canada for whatever reason no refunds will be forthcoming.
  • When do I receive tickets and documentation?
    • After receipt of final payment and required guest registration, cruise documents will be sent approximately 45 days prior to departure.  If you are on a Regent Seven Seas Cruises air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets.  Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries.  If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.

Shipboard Credit

  • What can shipboard credits be applied to pre-cruise?
    • After receipt of final payment and required guest registration, cruise documents will be sent approximately 45 days prior to departure.  If you are on a Regent Seven Seas Cruises air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets.  Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries.  If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.
  • Are shipboard credits issued and applied by guest level or by suite?
    • Shipboard Credits are issued and applied by guest.
  • If shipboard credit is redeemed pre-cruise, will guest still receive the note card in suite upon embarkation that details the shipboard credit applied and / or remaining?
    • Yes – if a booking had a Shipboard Credit, the guest will still receive a note card on board that details the amount already applied and the amount remaining.
  • What if a guest / travel agent wishes to purchase both eligible and non-eligible items?
    • The Shipboard Credit amount will only be applied toward the eligible items; a credit card will be required for the balance and for those items that are not eligible.
  • Can guests who depart on a combination cruise or grand voyage prior to May 1, 2019 use their shipboard credit for the voyage segments that depart after May 1, 2019?
    • No – a guest’s initial embarkation must be on or after May 1, 2019.
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