Changes to a booking after the deposit and/or full payment has been received, and prior to the issuance of travel documents, may also result in an assessment of administrative fees and service charges which are beyond the control of Carrier. Administrative fees and service charges may vary based on the type of change made to Guest’s cruise and/or tour package, itinerary, hotel, land, or air arrangements.  Guest will be responsible for any additional costs which are incurred as a result of requested changes.  Any changes to a reservation that result in imposition of airline or other cancellation fees are the responsibility of Guest. No refund, payment, compensation, or credit of any kind will be made for lost tickets, unused or partially used portions of the cruise, air, or land programs, including Shore Experiences, except as specifically outlined in this Contract or other applicable terms and conditions. Any requests to add additional guest(s) to a reservation must be made no less than thirty (30) days prior to final payment and is subject to the new cruise fare and will result in an Administrative Fee of $250USD per person.

CANCELLATIONS BY GUESTS
WE HIGHLY RECOMMEND THAT GUESTS PURCHASE TRAVEL PROTECTION INSURANCE. Learn more at https://www.ritzcarltonyachtcollection.com/insurance.

Guest is not entitled to any refund, payment, compensation of any kind or credit for cancellation except as provided in this section or as otherwise provided by law. Cancellation penalties will apply when the entire Cruise booking is cancelled and applies to all travel products and /or services purchased, including Cruise, airfare, and land arrangements. Cancellation charges are imposed regardless of resale of the Cruise, hotel, or air components.

Guest hereby agrees that losses sustained by Carrier in the event of a cancellation would be very difficult or impossible to quantify, and that the fees set forth below represent a fair and reasonable assessment as liquidated damages.  Cancellations may be made by telephone or in writing. Requests by Guest to change to their Sailing Date will be treated as a cancellation. For cancellations, any amounts paid by Guest less applicable cancellation fees will be refunded as set forth herein. No refunds will be made in the event of cancellation or curtailment by Guest after the Sailing Date. All refunds will be made to the individual or entity who made the payments being refunded.  Refunds will be made in the same form of payment in which payment was originally received. Carrier Entities are not responsible to Guest for the receipt of monies refunded by Carrier  directly to travel professionals. All Tickets and any airline tickets issued by Carrier must be returned by Guest before refunds will be processed. Carrier Entities will not be responsible in the event that travel professionals charge an agency cancellation fee. Carrier reserves the right to restrict changes to a booking once a deposit has been received. All requested changes are at Carrier’s sole discretion and subject to availability.

CRUISE CANCELLATIONS:
Cruise cancellation requests received within 150 days of the Sailing Date will be subject to the following cancellation fees:

If a cancellation request is received more than 150 days prior to the Sailing Date, and a deposit has already been paid on the booking, Guest will receive a full refund of the Cruise Fare less an administrative fee of $250USD per person (the “Administrative Fee”). The Administrative Fee is non-refundable but may be applied towards a new booking made within twelve (12) months of the cancellation date. The Administrative Fee may only be applied to one (1) new booking.  The Administrative Fee will be forfeited if not applied to a new booking within twelve (12) months of the cancellation date or if the new booking is subsequently cancelled. All refunds will be made to the individual or entity who made the payments being refunded.  Refunds will be made in the same form of payment in which payment was originally received.

Guest requested downgrades of suite categories will be treated as a cancellation subject to the cancellation fees set forth above. For example, if Guest originally booked a Signature suite for $10,000USD but then requested a downgrade to a Terrace suite (priced at $4,000USD) within ninety (90) days of the Sailing Date, the cancellation fee is 50% of the total Cruise Fare. Therefore, Carrier will refund Guest $1,000USD representing the difference between the Signature suite and the Terrace suite, after the applicable cancellation fee of $5,000USD is applied.

Air Cancellations:
Once issued, air tickets are subject to all applicable airline charges and fees for changes.  Any change made within sixty (60) days of the Sailing Date will be subject to a non-refundable, non-transferable air administrative fee of $150USD per person (the “Air Administrative Fee”).

Pre- & Post-Hotel Programs Cancellations:
For hotel bookings made via Marriott STARS, please see Marriott’s terms and conditions. Pre- & Post-Hotel Programs cancellation requests received within 120 days of the Sailing Date will be subject to the following cancellation fees:

If a hotel cancellation request is received more than 120 days prior to the Sailing Date and a deposit has already been paid on the booking Guest will receive a full refund.

Pre- & Post-Transfers Cancellations
Pre- & Post-Transfers cancellation requests received within fifteen (15) days of the Sailing Date will be subject to the following cancellation fees:

If a transfer cancellation request is received more than fourteen (14) days prior to the Sailing Date and a deposit has already been paid on the booking Guest will receive a full refund.