Rocky Mountaineer Suspends Rail Departures through August
As a result of the COVID-19 pandemic, and continued government travel and health restrictions, Rocky Mountaineer will extend the suspension of its 2020 travel season to include all departure dates up to and including August 30, 2020. This suspension is in addition to the previously announced suspended departures from April 13 to July 31.
“We are incredibly disappointed to announce this extension of our travel suspension,” said Steve Sammut, president and chief executive officer, Rocky Mountaineer. “As the global response to the pandemic evolves, we continue to evaluate the impact on our operations. At this time, with numerous travel restrictions remaining in place globally, airlines having limited flight availability, many of our operational partners having suspended their services, among other challenges, it has become impossible for us to start our operations before the end of August.”
Guests on a suspended departure will receive a future travel credit of 110% value of monies paid, which is valid through to the end of the 2022 season. Rocky Mountaineer is also holding its 2021 and 2022 rail prices at the 2020 level, so guests will not experience an inflationary price increase for the rail portion of their itinerary. For guests rebooking a similar package in 2021, within 14 days on either side of the original departure date anniversary, Rocky Mountaineer will guarantee they will not pay more for the new package, including third-party hotels, tours and attractions, due to the later travel date.
“We hope by offering the future travel credit, consistent rail pricing, flexibility with rebooking, and package rebooking guarantee we can make it as easy as possible for our guests to plan their future travel,” said Mr. Sammut. “Rocky Mountaineer is committed to providing these guests with a world-class experience when the global circumstances permit and it is possible to do so.”
Guests on a suspended departure can contact their travel professional or Rocky Mountaineer before November 30, 2021 to select their new travel date.
Rocky Mountaineer Suspends Rail Departures Until July 31
Vancouver, BC – May 14, 2020: As a result of the COVID-19 pandemic, and associated government restrictions, Rocky Mountaineer will extend the suspension of its 2020 travel season until July 31, 2020. This suspension is in addition to the previously announced suspended departures from April 13 to June 30.
“It is with much regret that we announce this extension of our travel suspension,” said Steve Sammut, president and chief executive officer, Rocky Mountaineer. “With numerous travel restrictions in place globally, airlines having limited flight availability, many of our operational partners having suspended their services, and other challenges, it has become impossible for us to start our operations in July.”
Guests on a suspended departure will receive a future travel credit of 110% value of monies paid, which is valid through to the end of the 2022 season. Rocky Mountaineer is also holding its 2021 rail prices at the 2020 level, so guests will not experience an inflationary price increase for the rail portion of their itinerary. For guests rebooking a similar package in 2021, within 14 days on either side of the original departure date anniversary, Rocky Mountaineer will guarantee they will not pay more for the new package, including third-party hotels, tours and attractions, due to the later travel date.
“We are incredibly disappointed to not be able to start our travel season as planned. This global pandemic is truly unprecedented, and we continue to evaluate how it will impact our operations. We hope by offering the future travel credit, consistent rail pricing, flexibility with rebooking, and package rebooking guarantee we can make it as seamless as possible for our guests to plan their future travel,” said Mr. Sammut. “Rocky Mountaineer is committed to providing these guests with a world-class experience at a time when the global circumstances permit and it is possible to do so.”
Guests on a suspended departure can contact their travel professional or Rocky Mountaineer before November 30, 2021 to select their new travel date.
Rocky Mountaineer suspends departures until July 1st
Vancouver, BC – March 30, 2020 Rocky Mountaineer will extend the delay of its 2020 travel season and suspend all train departures until July 1. The season was scheduled to start on April 13.
Guests on suspended departures will receive a future travel credit for 110% of the value paid, which can be applied to a new departure in the 2020, 2021 or 2022 seasons. The guests can contact their travel professional or the Rocky Mountaineer sales centre before November 30, 2021 to apply the future travel credit.
“Our team is incredibly disappointed in not being able to start our season as originally planned. With the Canadian borders closed to international travellers until June 30 and other global travel mandates, it has become impossible for us to operate while these restrictions are in place,” said Steve Sammut, president and chief executive officer of Rocky Mountaineer. “In addition to the future travel credit for guests impacted by the suspended departures, we have waived all fees associated with changing travel dates, so guests who are proactively calling us can move their train journey to later this year or 2021. Our hope is this will offer guests greater flexibility and time to make a decision regarding their travel plans. We sincerely thank our partners, guests, and team members for their patience and understanding as we work through these challenging times.”
The resumption date of Rocky Mountaineer’s operations will be determined in accordance with travel restrictions and mandates from the Canadian and other international governments.
COVID-19 Travel and Health Advisories
Since the COVID-19 pandemic began, our Rocky Mountaineer team has been adjusting our response to the rapidly changing circumstances. The health and safety of our guests and team members is always our highest priority. Given the growing impact of the global pandemic and increasing travel restrictions, we find ourselves unable to start our season as scheduled.
In an abundance of caution, we have no choice but to delay the start of our 2020 travel season. All departures through April will be suspended.
This was an incredibly difficult action to take, but we believe it will best serve our guests, team members and partners. Guests on suspended departures will receive a credit valued at 110% of their original booking to be used for travel by the end of 2022 season. Guests who are ready to rebook their travel can contact their travel professional or our sales centre.
For guests travelling on departures in 2020 that have not been suspended, and are looking to defer their travel plans, we have temporarily adjusted our terms so that guests who are more than 30 days out from travel can rebook to a later date without penalty. Guests can contact our sales centre to discuss the options available to them. For more information on the terms, please visit our terms and conditions page.
We will continue to evaluate the situation and potential impact on further departures based on travel mandates from global and Canadian governments. We sincerely thank our guests and partners for their patience and understanding as we work through the delayed start to the season.
