Royal Caribbean FAQs

Perfect Day at CocoCay

Attractions and Activities

  • What is Perfect day at Coco Cay?
    • Perfect Day at CocoCay is a private destination exclusively for Royal Caribbean guests, located in the Bahamas. You’ll find endless ways to chill out and enjoy beautiful beaches and pristine water, plus thrilling experiences like the incredible Thrill Water Park, ziplining and every water sport you can imagine.
  • Where can I find more information on Perfect Day at CocoCay, like what types of slides, rides, cabanas, beaches, and pools will be offered?
    • The island is loaded with new thrills and endless ways to chill.
  • When does Perfect Day at Coco Cay open?
    • New attractions and experiences at Perfect Day at CocoCay will open in phases, with the full completion planned for December 2019. Please find the opening dates below.
      • NOW OPEN: The pier, Thrill Waterpark, the Zip Line, Splashaway Bay aqua park, Up, Up and Away helium balloon, Captain Jill’s Galleon, Skipper’s Grill dining, Captain Jack’s, Chill Island, Chill Grill dining, Harbor Beach, Island Market, Logo Shop and Oasis Lagoon freshwater pool
      • South Beach, Coco Beach Club and the overwater cabanas will open in December 2019.
  • Please note that these dates might be subject to change depending on the progress of construction.
  • What will I experience if I am visiting the island before the perfect day at Coco Cay completion dates?
    • The most extensive phase of the island was completed as of May 2019 and is now open. South Beach, Coco Beach Club and the overwater cabanas will open in December 2019. We are making every effort to minimize the impact of island construction on our guest experience.
  • Can I stay overnight at Perfect Day at CocoCay? Are there any overnight activities?
    • We are designing the island to accommodate the possibility of overnight and extended stays in the future. Stay tuned for more details.
  • How does admission to Thrill Waterpark work on Perfect Day at CocoCay? Can I exit and enter the park as I please?
    • If you have pre-purchased your Thrill Waterpark admission, you may swipe your SeaPass card at the park entrance to enter. You may also purchase admission to the waterpark, once you are on the island, using your SeaPass card at the park entrance. If you wish to leave the waterpark during your day, you’ll be given a wristband so you may enter and exit the park as often as you like.
  • How do I reserve Perfect Day at CocoCay access to experiences like the Zip Line, Up, Up and away helium balloon, and thrill waterpark?
    • The best way for booked guests to plan their time and reserve access to the experiences on the island is through our Cruise Planner Prices change regularly due to seasonality and current promotions, but Cruise Planner always has the latest rates — and the biggest savings when you book ahead. And you can start planning your adventure right away, once you’ve booked your cruise.
    • Note that the Up, Up and Away helium balloon at Perfect Day at CocoCay is available for pre-reservation on Cruise Planner. In the event that balloon flight is not possible due to wind or other weather conditions, your reservation will be refunded.
  • Are there any age, height, or weight restrictions or requirements for the slides, rides, and experiences at Perfect Day at CocoCay?
    • Some slides and activities have height and weight restrictions; see the chart below for specifics. Additionally, Thrill Waterpark guests under 18 must be accompanied by a parent or legal guardian to enter. Other experiences not listed on the chart below, such as Up, Up and Away helium balloon, Oasis Lagoon freshwater pool, and Captain Jill’s Galleon, are open to all adventurers. Additional health and safety rules may apply for experiences and pools, and are indicated by signage at each.
  • Is there a daycare or Adventure Ocean kids program at Perfect Day at CocoCay?
    • There is not a dedicated daycare or Adventure Ocean Program on the island, but adventure Ocean will remain open onboard.
  • Is there an adults only area at Perfect Day at CocoCay?
    • Currently, all venues and activities are open to guests of all ages. But given the size of the island and the range of experiences, you’re sure to find whatever vibe you’re going for, from relaxing beaches to more active ones, chill spots throughout the Oasis Lagoon pool or its kid-friendly sloping entry alcove.
  • Will perfect Day at CocoCay have an exclusive area for Crown and Anchor Society members and Suite guests?
    • At this time, we don’t have any plans for tired member and guest areas on the island.
  • Does Perfect Day at CocoCay offer any fitness classes like Yoga and Zumba?
    • Yes, fitness classes will be offered on the island once South Beach opens in December 2019. You will be able to see what classes are available on your activities schedule once you’re onboard. Classes offered will vary by ship and itinerary; some will be complimentary and some for a fee.
  • Will there be photographers and photo opportunities on perfect day at CocoCay? Can photos from the island be purchased as a photo package?
    • We’re still working on different ways to capture your Perfect Day at CocoCay experience as you take on all the thrills, relaxation, and beauty that the island has to offer. This will likely include some photo opportunities that will be available as part of photo packages, plus other premium photo and video experiences offered for a separate charge.
  • Can I have my wedding at Perfect Day at CocoCay?
    • Yes, you can get married at Perfect Day at CocoCay while your cruise is docked at the island, pending availability at one of our island wedding sites. Contact our Royal Weddings team at 1-888-WED-RCCL to learn more.
  • At perfect Day at CocoCay, does a parent or guardian have to go to Thrill Waterpark with a child? Can kids go to Thrill Waterpark by themselves?
    • Thrill Waterpark guests under 18 must be accompanied by a parent or legal guardian to enter the park, and while inside the park.

Complimentary vs. For a Charge

  • Is there an admission fee or cost to visit Perfect Day at CocoCay?
    • Most of the experiences at Perfect Day at CocoCay are complimentary and we’ve added even more attractions and experiences to CocoCay at no extra cost. Some of these include Oasis Lagoon, the largest freshwater pool in the Caribbean, the shipwrecked Captain Jill’s Galleon loaded with slides and water cannons, our biggest ever Splashaway Bay aqua park yet. Plus dramatically enhanced beaches like Chill Island, offering plenty of free beach chairs and beachside activities. And in between adventures, you can fuel up at five new complimentary dining venues located throughout the island.
    • You’ve also got your choice of even more one-of-a-kind experiences available for a charge. Prices vary by season, but booked guests can visit Cruise Planner for the latest exact pricing for their specific sailing — and the biggest savings.
  • How does admission to Thrill Waterpark work on Perfect Day at CocoCay? Can I exit and enter the park as I please?
    • If you have pre-purchased your Thrill Waterpark admission, you may swipe your SeaPass card at the park entrance to enter. You may also purchase admission to the waterpark, once you are on the island, using your SeaPass card at the park entrance. If you wish to leave the waterpark during your day, you’ll be given a wristband so you may enter and exit the park as often as you like.

Cabanas and Rentals

  • Are there lockers available for rent at Perfect Day at CocoCay?
    • Yes, lockers are available throughout the island for a nominal rental fee. You’ll also find complimentary freshwater showers, restrooms, and changing rooms available on the island.
  • Are there beach chairs, towels, and umbrellas available at Perfect Day at CocoCay?
    • Absolutely! Beach chairs and umbrellas are complimentary to all of our guests and can be found throughout the island.
    • Complimentary beach towels are available onboard your ship, can be brought onto the island, and exchanged throughout the day as desired at two towel exchange stations. Since beach towels are provided onboard based on a check-out/check-in system, you should bring your towels back to the ship with you.
    • Guests who have rented cabanas on Perfect Day at CocoCay will have towels at the cabana and may leave the towels there upon departure.
  • What kinds of cabanas are available at Perfect Day at CocoCay , and how much is the cost to rent them?
    • There are plenty of options for unwinding in the shade, beginning with beach umbrellas (complimentary), clamshells, and daybeds (available for a rental charge), plus rental cabanas available at beaches, Thrill Waterpark, and Oasis Lagoon freshwater pool. Or starting December 2019, elevate your beach day with an overwater cabana at Coco Beach Club, which accommodates up to eight guests and comes with attendant service, a private hammock, a minibar, and your own personal slide into the sea.
    • Some cabanas come with extra perks, too. If you reserve a cabana at Thrill Waterpark, you’ll enjoy complimentary entry to all of the slides and activities inside for up to six guests. If you reserve a cabana at Coco Beach Club (including the overwater cabanas), you’ll enjoy complimentary access to the club for up to eight guests.
    • Cabana pricing varies by season. For exact pricing, we recommend that booked guests visit Cruise Planner — the best way to plan your time at Perfect Day at CocoCay. Cruise Planner always has the latest prices for your sailing, and you’ll save on your experiences when you book ahead.

What to Bring

  • Do I need my SeaPass Card to enter Perfect Day at CocoCay?
    • You’ll need your SeaPass card to exit and re-board the ship.
  • What should I pack in my bag to bring ashore for Perfect Day at CocoCay?
    • You’ll find Perfect Day at CocoCay has many amenities available, but here are some things that would be convenient to have on hand.
    • SeaPass card and cash
      • You’ll need your SeaPass card to exit and re-board the ship. It’s also how you’ll pay for things on the island. Please note, there’s also an island market with local Bahamian crafts, where only cash (USD) is accepted.
    • Towels
      • Beach towels are available onboard your ship, and can be brought onto the island, where you can refresh throughout the day as desired, at one of two towel stations. Since beach towels are provided onboard based on a check-out/check-in system, you should bring your towels back to the ship with you. Guests who have rented cabanas will have towels at the cabana and may leave the towels there upon departure.
    • Sun protection
      • Perfect Day at CocoCay offers complimentary umbrellas and shade structures in many places, but the Bahamas sun can still be intense. Bring sun protection gear like hats, sunglasses, rashguards or other types of UPF clothing, and sunscreen. There are a lot of water features at Perfect Day at CocoCay, so be sure to reapply sunscreen often.
    • Proper footwear
      • Don’t forget proper shoes if you’re planning to ride the Zip Line at Perfect Day at CocoCay. Your shoes must have a closed toe area and be secured around the back of your foot as well. Sneakers or enclosed water shoes are great options.
    • Bug repellent
      • Depending on the time of year and time of day, there may be mosquitos, flies or other insects in some areas of the island.
    • Medications
      • Bring any prescription medications you may rely on. There are medical facilities on the island, but they may not have your specific medications on hand.
    • Supplies for baby
      • Don’t forget bottles and formula, diapers and swim diapers, wipes and sun protection gear for babies and tots.

Dining

  • Is kosher food available at Perfect Day at CocoCay?
    • Kosher foods are not prepared on CocoCay, however, kosher requests can be accommodated onboard Royal Caribbean ships.
  • Will I be able to find gluten free and vegetarian meal options on Perfect Day at Coco Cay? What fi I have other dietary needs?
    • You’ll find gluten free and vegetarian options vailable at all of the island’s dining venues, as well as options to suit most dietary needs.

Bar / Drinks

  • Can I use my beverage package at Perfect Day at CocoCay?
    • You sure can! Beverage packages purchased onboard or on Cruise Planner will be active on the island. You can also enjoy five new complimentary dining venues located throughout the island.

Rules and Policies

  • Can guests bring aerial drones onboard a Royal Caribbean cruise ship?
    • Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. However, drones are not to be operated onboard the ship at any time, nor on Royal Caribbean’s private destinations: Perfect Day at CocoCay, Bahamas or Labadee, Haiti.
    • While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated until the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.
    • Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Different countries may have different rules. Any liability, including environmental damage from drone usage is the guest’s responsibility. Royal Caribbean assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.
  • Are there any age, height, or weight restrictions or requirements for the slides, rides and experiences at Perfect Day at CocoCay?
    • Some slides and activities have height and weight restrictions; see the chart below for specifics. Additionally, Thrill Waterpark guests under 18 must be accompanied by a parent or legal guardian to enter. Other experiences not listed on the chart below, such as Up, Up and Away helium balloon, Oasis Lagoon freshwater pool, and Captain Jill’s Galleon, are open to all adventurers. Additional health and safety rules may apply for experiences and pools, and are indicated by signage at each.
  • Is the trash on Perfect Day at CocoCay recycled?
    • Yes, we have a robust recycling program on the island. Most of the trash is recycled, while some is sent to the ship to be disposed of properly. Additionally, we are hard at work to reduce the use of plastics on our ships, and this effort will also extend to our private island destinations.
  • Are there designated smoking areas on Perfect Day at CocoCay?
    • Cigarette, cigar, e-cigarette and pipe smoking is permitted only in designated smoking areas. Please check wayfinding signs on the island for specific locations.
  • If I book a shore excursion at Perfect Day at CocoCay, like a water park admission, zip line, or a cabana, and there is a rain, wind or bad weather, will the excursion be cancelled and will I receive a refund?
    • If your activity is cancelled by Shore Excursions, your onboard account will be fully refunded. All Shore Excursions at Perfect Day at CocoCay have the same policy as our shore excursions at other global destinations.
      • Cancellation Policy
        • Excursions can be modified or cancelled up to 48 hours prior to port arrival without penalty. Tours involving flights, trains, special events, overnight stays, hotel stays and Private Journeys must be cancelled 30 days prior to sailing to avoid cancellation penalties. Other restrictions may apply.
        • In the event a tour on the island is cancelled due to weather conditions, a full refund will be provided to youronboard account.
      • Exchange Policy
        • The deadline for tour exchanges is 48 hours before port arrival.
    • Are GoPro cameras allowed at a Perfect Day at CocoCay?
      • You are welcome to record your Perfect Day at CocoCay memories with your GoPro camera. However, for your safety, personal electronic devices of any kind are not allowed on any of the following attractions:
        • All water slides at Thrill Waterpark
        • Adventure Pool in Thrill Waterpark
        • Splashaway Bay
        • Captain Jill’s Galleon
  • On the island’s Zip Line, riders who wish to wear a GoPro must bring their own helmet mount that attaches securely to the helmet. If the staff notices the camera prevents a guest from safely participating in the activity at any time, they may ask the guest to remove or adjust the camera
  • At perfect Day at CocoCay, does a parent or guardian have to go to Thrill Waterpark with a child? Can kids go to Thrill Waterpark by themselves?
    • Thrill Waterpark guests under 18 must be accompanied by a legal guardian to enter the park, and while inside the park.

Safety, Security, and First Aid

  • Are there lifeguards at every pool and beach at Perfect Day at CocoCay?
    • We have partnered with StarGuard, the leading provider of lifeguard services, to ensure we have lifeguards at every pool and every slide, as well as in recommended locations on the beach. However, even with the presence of lifeguards, we urge parents to keep a watchful eye on their children whenever they are near the water.
  • What medical facilities are available at Perfect Day at CocoCay?
    • There are two first aid facilities on the island, one located in Thrill Waterpark and one on Chilll Island. They are indicated on wayfinding signs and maps by the universal white cross symbol. For medical emergencies, there is a response plan that will bring the guest back to the ship for treatment.

Kids and Babies

  • Is there a daycare or adventure Ocean kids program at Perfect Day at CocoCay?
    • There is not a dedicated daycare or Adventure Ocean program on the island, but Adventure Ocean will remain open onboard.
  • Is there a pool or area for babies and toddlers to swim at Perfect Day at CocoCay?
    • Babies and toddlers, with swim diapers can swim in all pools, and also in the ocean at all beaches.

Special Needs and Accessibility

  • Is the Perfect Day at CocoCay island accessible?
    • Yes, the island is largely accessible, but some experiences are not. Oasis Lagoon freshwater pool is also accessible, as is the wave pool in Thrill Waterpark; both have chair lifts. However, the towers to the waterpark’s slides have stairs, as does the tower to the Zip Line.
    • We are continuously evaluating and implementing more hard surfaces across the island to ensure our accessible needs guests can navigate to even more areas.
    • Accessible trams are available on regular rotation throughout the island.
  • Are there services for special needs guests who visit perfect Day at CocoCay, such as wheelchairs?
    • Yes, there are complimentary beach access wheelchairs available, and an accessible tram service along the pier and throughout the island. Oasis Lagoon freshwater pool is also accessible, as is the wave pool in Thrill Waterpark; both have chair lifts.
    • We are continuously evaluating and implementing more hard surfaces across the island to ensure our accessible needs guests can navigate to even more areas.

Wifi / Internet

  • Is there Wi-Fi high speed internet access at Perfect Day at CocoCay?
    • There is, and if you purchased a VOOM high speed internet package, you can use it on the island and start sharing your memories right away.
  • Can I use my Wifi Internet package at Perfect Day at CocoCay?
    • Yes! Wi-Fi package purchased onboard or on Cruise Planner will be active on the island.

Island Purchases

  • How do I pay for thigs on Perfect Day at CocoCay?
    • You’ll need your SeaPass card to pay for things on the island. There’s also an island market with local Bahamian Craft, where cash (USD) and credit cards are accepted.

Transportation

  • How can I find ships and itineraries that visit Perfect Day at CocoCay?
    • Just visit our homepage and search for cruises sailing May 2019 and beyond. You’ll want to set the destination filter to the Bahamas, the Caribbean and Bermuda. That will show you all the sailings that stop at Perfect Day at CocoCay.
  • Is there transportation on Perfect Day at CocoCay?
    • The Island Tram runs every 15 minutes, all day, and includes three stops: Arrivals Plaza (near Thrill Waterpark), Chill Island, and Oasis Lagoon. Starting December 2019, the tram service will include two more stops at South Beach and Coco Beach Club, while a dedicated tram line will also serve Coco Beach Club℠ exclusively during morning peak hours.
    • Additionally, there is a dedicated Pier Tram that runs continuous service between the ship and Arrivals Plaza. All trams are accessible.

Wayfinding

  • How long does it take to walk to each part of Perfect Day at CocoCay? What are the walk times?
    • The walk time down the pier, from ship to Arrivals Plaza, is approximately 6 minutes. There is also a complimentary Pier Tram that runs on a loop, up and down the pier.
    • From Arrivals Plaza, here are the walk times to the main areas and attractions:
      • Thrill Waterpark ~3 minutes
      • Harbor Beach ~5 minutes
      • Oasis Lagoon ~8 minutes
      • Chill Island ~5-10 minutes
      • South Beach ~14 minutes (opens in December 2019)
  • There is also a complimentary Island Tram that runs all day between main areas on the island.
  • All walk times are indicated on the island signage and also the Perfect Day at CocoCay Map.

Packing and Luggage Tags

  • What should I pack for my Royal Caribbean cruise vacation?
    • Personal Items:
      • We suggest that guests transport all their medications in their carry-on luggage to minimize the potential for diversion or loss of medications and advise that all medications remain in their original, labeled prescription containers.  It is also advisable to pack at least three days of extra medication in the event of an unexpected change in the itinerary of the voyage.
    • Clothing:
      • When you’re on board, the right look will vary by venue. But here are a few types of suggested attire you’ll see, grouped by occasion. Shoes should be low-heeled for deck activities. Bring a few swimsuits (so you will always have a dry one). Ashore, you’ll need comfortable walking shoes.
      • If you’re cruising to the Caribbean, Mexico or other warm weather destinations, bring a hat for protection from the sun. If your cruise vacation will take you to Alaska, Canada & New England or Northern Europe, be sure to pack a jacket and several sweaters.
      • Casual: You’re on vacation – relax! Jeans, shorts, tees, tank tops, polos, sundresses and blouses are all the right amount of laid back. Please keep swimwear to the Pool Deck.
      • Smart Casual: Think of this as a step up from your typical dinner wear. Dress to impress with jackets, sports coats, blazers, collared shirts, dresses, skirts and blouses, or pantsuits.
      • Formal: Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns.
      • Last Night of Cruise: Bring an overnight bag for your last night at sea. Staff will collect your luggage the night before disembarkation and you will need an overnight bag to carry your nightclothes and toiletries.
  • How do I get luggage tags?
    • The Royal Guest document (eDocs – electronic document) we issue includes a bag tag specific to the guest ship, sailing date, stateroom and deck number. The bag tag also provides information on how it should be used. In addition, generic bag tags are available at the pier on the day of boarding.
  • What is the dress code onboard all ships?
    • When you’re onboard, the right look will vary by venue. But here are a few types of suggested attire you’ll see, grouped by item.
      • Casual: You’re on vacation – relax! Jeans, polos, sundresses and blouses are all the right amount of laid back. Please keep swimwear to the Pool Deck. Shorts are welcomed for breakfast and lunch.
      • Smart Casual: Think of this as a step up from your typical dinner wear. Dress to impress with collared shirts, dresses, skirts and blouses, or pantsuits. Jackets, sports coats and blazers are snazzy and welcomed.
      • Formal: Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns. There can be 1-3 formal nights during a sailing and is at the ship’s discretion.
  • Formal nights:
    • 3/4/5 night cruises – usually on Day 2
    • 6 night cruises – usually on day 2 and 5
    • 7 night cruises – are usually on Day 2 and 6
    • Oasis and Allure use Day 2 and 5 on Western itineraries and Day 2 and 6 on Eastern itineraries.
    • Formal Night will not be offered on any of the currently scheduled Empress of the Seas sailings.
  • Please note that bare feet are not allowed at any time in any venue and tank tops are not permitted in the Main Dining Room or Specialty Dining venues for dinner.
  • How much luggage can I bring onboard a Royal Caribbean cruise ship?
    • Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Each guest has the option to carry their luggage on board or check-in luggage prior to boarding. Luggage may include suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and similar items. Here are some recommendations for packing only cruise essentials.
    • We recommend that guests personally carry any boarding documentation such as passports, visas, citizenship documents and family legal documents plus all medications. To minimize the potential for diversion or loss of medications, we advise that all medications remain in their original, labeled prescription containers.  It is also advisable to pack at least three days of extra medication in the event of an unexpected change in the itinerary of the voyage. It is also a good idea for guests to pack a small carry-on bag with a change of clothes, and bathing suit. That way they don’t have to wait for their checked bags to arrive in their stateroom.
    • Luggage may be locked onlywith a TSA approved lock.
    • Any carry-on luggage must be able to fit through the x-ray screening machines. These machines vary in size from port to port, however generally they are similar to those found at airport security check points. Guests wishing to carry their luggage with them during boarding should note that their stateroom may not be immediately available to store their luggage.
  • What is the formal Dress code and what should I wear?
    • Think of our formal dress code as a night out in your best black-tie look — suits and ties, tuxedos, cocktail dresses or evening gowns are all acceptable options. There can be 1-3 formal nights during a sailing and is at the ship’s discretion. Our Chef’s Table dining experience also enforces a formal dress code policy.
    • Formal nights:
      • 3/4/5 Night Cruises – Usually on Day 2
      • 6 Night Cruises – Usually on Day 2 and 5
      • 7 Night Cruises – Usually on Day 2 and 6
      • 8 – 10 Night Cruises – 2 Formal Nights, Days vary by ship and sailing
      • 11 – 14 Night Cruises – 3 Formal Nights, Days vary by ship and sailing
      • 15+ Night Cruises – 3 or 4 Formal Nights, Days and number vary by ship and sailing
      • Oasis and Allure – Day 2 and 5 on Western itineraries and Day 2 and 6 on Eastern itineraries
      • Empress of the Seas – Formal Nights are not offered on some sailings
  • How do I request replacement luggage tags from Royal Caribbean?
    • If you forgot your luggage tags at home, ship luggage tags are available from our Porters at the pier on the day of boarding but to avoid any day-of-boarding delays we recommend that you secure your Luggage Tags before leaving home if you are a qualified guest.
  • How can I expect to get my luggage once onboard?
    • Due to the high volume of luggage on embarkation day, luggage may arrive after the sailaway. A specific time window for delivery as well as pick up* locations will be posted in the Cruise Compass once you are onboard.  Times and location vary by ship and sailing.
    • If your luggage was found to have any prohibited items, it will be placed in a separate area for pick up.
  • Does Royal Caribbean offer Luggage Valet?
    • Luggage Valet is a service offered onboard which enables guests to bypass traditional airport check-ins. Guest who participate will be processed onboard the ship and receive their airline boarding passes, luggage tags as well as baggage claim checks for their checked-in luggage.
    • Luggage Valet is offered at a minimal fee, plus the airline luggage fees. The per person fee is waived for guests staying in Grand Suites and above.
    • This service is available in these selected ports and airlines on7 night sailings or longer:
PORT GUEST FLIGHT AND ALL
CONNECTIONS MUST BE WITH
Miami, Florida Miami International Airport (MIA)
American Airlines
Delta Air Lines (Domestic Flights Only)
United Airlines
Fort Lauderdale, Florida Fort Lauderdale–Hollywood International Airport (FLL)
Alaska Airlines
American Airlines
Delta Air Lines (Domestic Flights Only)
JetBlue
Southwest Airlines (Latest Flight 6pm)
United Airlines
Port Canaveral, Florida Orlando International Airport (MCO)
Alaska Airlines
American Airlines
Delta Air Lines
JetBlue
Southwest Airlines (Latest Flight 6pm)
United Airlines
Seattle, Washington Seattle-Tacoma International Airport (SEA)
Alaska Airlines
American Airline
Delta Air Lines (Domestic Flights Only)
JetBlue
Southwest Airlines (Latest Flight 6pm)
United Airlines
  • Other criteria for eligibility:
    • You must be flying on the entirety of the journey with the same air carrier.
    • Your flight needs to be the same day of ship’s arrival.
  • Participating airlines vary by port. Consult the Guest Relations Desk onboard for specific port qualifications and additional information. An additional fee will apply.
  • What are the benefits of the royal Caribbean’s luggage valet program?
    • Royal Caribbean’s Luggage Valet Program offers the following benefits:
      • Check-In for your flight onboard.
      • Receive your boarding passes and luggage tags in your stateroom.
      • Luggage will be transported directly from your stateroom to the airport and onto your flight.
      • No need to wait in lines to check-in at the airport.
      • International and Domestic flights are accepted. (Except for Delta Airlines, only Domestic flights)

Check in & Boarding Pass

  • When can I check in for my Royal Caribbean Cruise?
    • Check-In opens 90 days before your cruise and must be completed no later than 3 days prior to sailing. Completing the Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier.
    • Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process.
    • *Some sailings may require an earlier check-in time. Please refer to your Guest Vacation Documents for specific information.
    • Once you have completed the Check-In process, you will receive a SetSail Pass. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass.
    • Please manage your reservation and fill out the required fields to start your check-in process.
  • What documents are required to check in?
    • In order to complete Check-In successfully, you will need the following:
      • Personal Information for each guest are checking in
      • Identification Document information for each guest you are checking in
      • Crown & Anchor Society Membership Number (if you are a member)
      • Onward Travel Plans
      • Onboard Expense Account Information (i.e credit card and the reservation information that is authorized to charge against the account)
  • You will also need to establish an Onboard Expense Account via either credit card or cash.
  • Where do I find my cruise reservation documents?
    • If your cruise documents are available, you can access them through your reservation dashboard in your My Cruises Account. If your documents are not yet available, check back soon. You should also receive an e-mail when your documents are ready.
    • Royal Caribbean provides complimentary electronic cruise documents (eDocs) for all guests. You also have the option to request printed cruise documents for $35 per document. Contact usif you require these documents to be reissued. Please note, however, that a reissue fee may apply. Names may be changed up to 24 hours prior to sailing provided one of the original names remains on the reservations.
    • If you reserve your cruise vacation online, you will be given the choice to receive your cruise documents electronically at no charge or by mail for a $35 fee per document. If you choose to receive them electronically, you will receive an e-mail with downloading instructions when your documents are ready. If you choose to receive your documents by mail, they will be printed and sent to the address you provided and a $35 printed document fee will be added to your reservation.
    • If you reserve your cruise with a travel advisor or a Certified Vacation Planner, your cruise documents are sent to you (or your travel advisor) 20-50 days prior to sailing, assuming your reservation is finalized and your payments have been made. Group documents and those that include air arrangements require additional steps and will be sent within 30 days of sailing. The same options of complimentary eDocs or printed documents for $35 per document are available when booking online, with a travel advisor or Certified Vacation Planner. Documentation may not be provided in advance for reservations finalized the week of the sailing – guests will obtain pertinent details at the pier prior to boarding, and once onboard. If you have any questions, please contact your travel advisor or Certified Vacation Planner directly.
  • How can I get my Royal Caribbean cruise boarding pass (setSail Pass)?
    • Successfully completing the check-in process for you and those guests listed on your SetSail Pass will allow you to receive a SetSail Pass.
    • In order to complete Check-In successfully, you will need the following:
      • Personal Information for each guest are checking in
      • Identification Document information for each guest you are checking in
      • Crown & Anchor Society Membership Number (if you are a member)
      • Onward Travel Plans
      • Onboard Expense Account Information (i.e credit card and the reservation information that is authorized to charge against the account)
  • You will also need to establish an Onboard Expense Account via either credit card or cash.
  • An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services.
  • The account may be set-up with either a credt card or as a cash account.  You may establish a master account and add guests from your stateroom or another stateroom as authorized purchasers on your account.
  • For each purchase made onboard the ship you will receive a receipt at the point of sale. A final statement will be delivered to your stateroom on the final morning of your cruise vacation for your review.
  • Guests that set up a Seapass account with a credit card should verify the statement.  If all purchases are correct, they will automatically be billed to the credit card.
  • Guests on a cash account will need to settle their statement onboard prior to disembarking.  The ship will provide you with specific details.
  • How do I setup a Royal Caribbean SeaPass or Onboard Expense Account?
    • An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you.
    • The account may be set-up with either a credt card or as a cash account.  You may establish a master account and add guests from your stateroom or another stateroom as authorized purchasers on your account.
    • For each purchase made onboard the ship you will receive a receipt at the point of sale. A final statement will be delivered to your stateroom on the final morning of your cruise vacation for your review.
    • Guests that set up a Seapass account with a credit card should verify the statement.  If all purchases are correct, they will automatically be billed to the credit card.
    • Guests on a cash account will need to settle their statement onboard prior to disembarking.  The ship will provide you with specific details.
  • Will holds be placed on my credit card when I create an onboard account?
    • Guests may notice pending charges or authorizations on their credit card. These serve to secure funds for onboard processed transactions. You may see more than one pending charge on your credit card. While the holds aren’t charges, they do reduce your available credit. Most holds are released by the time your cruise ends; however, some may take up to 30 days. Royal Caribbean International® doesn’t control how long the holds remain, your bank or financial institution determines the duration of these holds. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card.

Beverage Packages

  • What is a Royal Caribbean beverage drink package?
  • Quench your thirst onboard with a beverage package that gets you the best value on your favorite drinks, from Coca-Cola® to fine wine, premium and frozen cocktails to a full selection of beers, fruit juices to Evian® water. Purchase onboard or pre-reserve before you set sail. The beverage packages are honored at any of our bars or lounges, Windjammer Café, Main Dining Room, and our private destinations during normal business hours. Room service and minibar are not included. You can visit our Beverage section or if you are booked, visit Cruise Planner for more information and to pre-purchase. The all-inclusive beverage packages are sold onboard all sailings.
  • Onboard, the all-inclusive packages are available for purchase throughout the voyage with at least 4 days remaining. Must be purchased for the duration of the cruise; prorated price based on date of purchase. Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after December 31st, 2017.
  • All other beverage packages can be purchased by individual guests, however all packages are for single guest use and cannot be shared by multiple people.
  • The Water Package is an option for guests sailing with Royal Caribbean to order water in various package sizes at a discounted price. The Water Package will be delivered to your stateroom on the date you request. You can choose between 12 or 24 one liter bottled water packages.
  • The fountain soda package entitles you to unlimited refills at any of our bars or lounges, Windjammer Café, Main Dining room, and our private destinations. A complimentary Coca-Cola® souvenir cup is included as part of every fountain soda package. The cost of a fountain soda package is determined by the length of your stay, with an average daily cost of $8 plus gratuity. If you lose your Coca-Cola® souvenir cup, you’ll need to reach out to the bar manager or assistant bar manager and purchase a new souvenir cup for $9.95.
  • The Coca-Cola Freestyle machines require the Coca-Cola souvenir cup to operate. Souvenir glassware is excluded from the all inclusive beverage packages.
  • Current onboard pricing:
o   PACKAGE o   2019 SAILINGS
o   Deluxe o   $63 – $70
o   Refreshment o   $29
o   Classic Soda o   $12.99
  • *Pricing above reflects the daily cost, per person and does not include 18% gratuity or 10% VAT (if the sailing is a VAT sailing).
  • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • How do I purchase a Royal Caribbean beverage package?
    • You may purchase a beverage package up to 72 hours before you sail, online at Royal Caribbean’s Cruise Planner. Or you may purchase it onboard, on the first day of your cruise. Ask at any bar for more information, or look out for a table setup promoting the packages once you board.
    • A sticker will be placed on your SeaPass® card for identification. The bar staff will request to see your SeaPass for verification prior to service, so keep it handy.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • Can I order multiple drinks at a time with Royal Carribean’s all inclusive beverage packages?
    • As this is a personal package, only one beverage per guest will be served.
    • No, packages can be purchased by individual guests. All packages are for single guest use and cannot be shared by multiple people.
    • Any guest wishing to purchase an alcoholic beverage package must do so for all guests of legal drinking age in the same stateroom, for sailings on or after December 31st, 2017.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • Are gratuities included in the Royal Caribbean beverage package cost?
    • For most sailings, beverage package gratuities of 18% are added at final checkout and not included in the initial cost. If desired, guests may pay additional gratuities once onboard.
  • How do I cancel my Royal Caribbean beverage package?
    • Orders can be canceled through Cruise Planner up to 2 days before the sail date are 100% refundable. Once onboard, refunds will be credited to the guest’s account. Any partially consumed portion of the package will be charged at full price.

Crown & Anchor Society Loyalty Program

  • How do I enroll in the crown & anchor society?
    • If you are a new guest, there is no need to sign up for Crown & Anchor Society. You will be automatically enrolled after you complete your first sailing with Royal Caribbean International (applies to US Residents). Membership benefits begin after you have completed at least one Royal Caribbean International cruise.
    • If you have sailed with us but are not yet enrolled, you can contact Crown & Anchor Society at (800) 526-9723 to sign up before your next cruise. If you are outside the U.S. and Canada, call (541) 285-9723. Hours of operation are Monday through Friday, 9 AM-10 PM EST and Saturday through Sunday 9 AM-8 PM EST. Please be sure to have information about your previous cruise(s) on hand: ship name(s), sail date(s), and booking number(s).
    • You can also visit the Loyalty Ambassador onboard to sign-up for the program. Benefits begin after you have completed at least one Royal Caribbean International cruise. If your email address is given, we will use this to only communicate your Program benefits unless you opt-in to other solicitations.
  • What are cruise points for crown and anchor society loyalty program?
    • Cruise Points are the way you earn membership status in the Crown & Anchor Society. You can earn one Cruise Point for every cruise night you sail with us, and DOUBLE the points when you purchase a suite. For instance, if you complete a 7-night cruise, you’ll earn 7 Cruise Points, and when you purchase a suite you’ll earn 14 Cruise Points. Further terms and conditions apply. Points are not recorded or applied until after you complete your sailing. For example, if you are graduating from Gold to Platinum tier level on your current sailing, you will not receive Platinum level benefits until your next sailing.Cruise Points are important if you are a member of the Crown & Anchor Society because the more Cruise Points you earn, the more benefits you enjoy. For a complete list of the membership levels and benefits of the Crown & Anchor Society, check out our Member Benefits page in the Crown & Anchor section the RoyalCaribbean.com website.
    • Members of the Crown & Anchor Society are invited to join us for cruises throughout the year at special savings not offered to the general public. You can participate in members-only events and activities, receive exclusive benefits, and socialize with other Crown & Anchor Society members. Visit our Member Cruises section to read all about our recent cruises and for more information on upcoming Member Cruises.
  • Why don’t I see my past cruises after signing into my account?
    • To view past cruises, sign in to your account and go to the “Past cruises” tab, but bear in mind that cruises and points can take up to 10 days after a cruise ends to display. If no cruises are listed, check that your loyalty information is showing near the top of the Dashboard screen, and if it’s not there, add your loyalty number. At this time, only Crown & Anchor Society members are able to see past cruises on the website. Past cruises are not listed in the app.
    • If you’ve added your loyalty number and you still aren’t seeing all of your cruises, email guestaccounthelp@rccl.com for assistance. If you’re not a Crown & Anchor Society member yet, you’ll be automatically enrolled after your first cruise.
  • What are the benefits of the Crown & Anchor Society loyalty program?
    • Once you have completed your first cruise and become a Gold Tier Crown & Anchor Society membership entitles you to many exclusive benefits – from special savings on cruise vacations to exciting onboard offers on spa services, casino visits, and much more. Our members get extra amenities, cruise planning benefits and onboard events. Plus, the more you cruise, the more benefits you’ll receive.Check out the full list of benefits at our Crown & Anchor Society section online.To ensure you receive all the benefits you deserve, it’s important to always provide your Crown & Anchor Membership Number when reserving your cruise.
  • How do I view my Crown & Anchor Society points and status?
    • We have updated guest accounts so you will now use the same sign-in to view both your cruise bookings and Crown & Anchor Society benefits. When you sign in to your account, we will automatically display your loyalty points, status, benefits, and past cruises on your account Dashboard.
    • If your loyalty information is not listed, add your member number on either the Dashboard screen or within Settings. If you still do not see your loyalty details, email guestaccounthelp@rccl.com for assistance.
  • How do I get credit for past cruise points that have not posted to my Crown & Anchor Society membership?
    • As a Crown & Anchor Society member, your level in the program depends on the number of cruise vacations you have taken. To receive Cruise Points, please contact the Crown & Anchor Society and have the following information about your previous cruise(s) on hand: membership number, ship name(s), sail date(s), and booking number(s). We require proof of sailing to be able to add Cruise Points to your account.
    • Requests to add missing Cruise Points may be submitted up to 12 months after the debarkation date of your sailing.
  • How do I get recognition for Royal Caribbean loyalty points on other Royal Caribbean LTD brands?
    • If you are currently a member of each loyalty program, you will automatically receive benefits based on your membership level between each. For instance, if you are a Crown & Anchor Platinum or Emerald member and a Captain’s Club Classic member, you will be automatically be entitled to the Select level in the Captain’s Club and Explorer in Le Club Voyage . If you are a Diamond or Diamond Plus member; you will automatically receive equivalent recognition as a Captain’s Club Elite member and Discoverer in Le Club Voyage. The benefits of the programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the Cruise Credit or Cruise Point for the brand you are sailing as long as you are a member of that brand’s loyalty program.
    • If you are a Captain’s Club Select or Le Club Voyage Explorer member, then you will receive Platinum benefits if you sail on a Royal Caribbean ship. If you are a Captain’s Club Elite or Discoverer in Le Club Voyage, then you will receive Diamond benefits for the Crown & Anchor Society.If you are a Platinum, Diamond or Diamond Plus member in the Crown & Anchor Society but not a member of the Captain’s Club or Le Club Voyage and plan on sailing on Celebrity Cruises or Azamara Club Cruises, respectively, call the Loyalty Service Center at (800) 526-9723 to enroll for equivalent recognition. And please remember to provide your Membership Number whenever you reserve a cruise vacation to receive all the benefits you deserve.
  • What amenities are included in the Concierge Club service for qualifying Crown & Anchor members?
    • Diamond Plus and Pinnacle Club members of the Crown & Anchor Society and guests reserved in our Suites (excluding Junior Suites) can take advantage of the Concierge Lounge.
    • Available on the Enchantment of the Seas®and all Voyager and Radiance-class ships, Concierge Club guests will receive this complimentary service that provides assistance with any special requests they may have while sailing. As a Concierge Club guest, you will be offered amenities and services not available to other guests including:
      • Personalized stationary available
      • Continental breakfast served in the Lounge daily from 8am until 10am
      • Hors d’oeuvres and petit fours served in the Lounge, beginning the second evening, before and after dinner respectively
      • An honor bar (self service bar with no fee) is available for your convenience
      • Reservations for Specialty Dining, Explorations Shore Excursions and Barefoot Beach Cabanas
      • Appointments for the Salon or for Spa Treatments
      • Assistance with Show Ticketing
      • Movies and CDs are available to borrow during the hours when the concierge is available
      • Daily menus displayed and pre-ordering of dinner wine
      • Business services (assistance with faxing or copying – there is a fee for faxing and copying).
      • Assistance with arrangement of private parties
  • A Concierge is available in the Lounge daily from 8:30 am – 11:30 am
    and from 5:00 pm – 8:30 pm.
  • The Concierge Lounge is designated as a smoke-free area. We respectfully request that guests observe a Smart Casual dress code when visiting the Lounge (no swim or pool attire is allowed, footwear is required at all times). Guests 21 years and younger must be accompanied by a parent or guardian at all times.Please Note: On Freedom-class ships, Diamond-level and above Crown & Anchor Society members have exclusive access to similar amenities in The Diamond Club. Due to the size of the Lounge, we regret that we cannot honor requests for entrance to friends or relatives of eligible guests.
  • When does a Royal Caribbean Crown & Anchor Member qualify for a free cruise?
    • As of January 21, 2011 our Diamond Plus members with 100 cruise credits or more have been converted to our new Pinnacle Club tier level. Complimentary cruises which previously started at 100 cruise credits for Diamond Plus members, will now be available for Pinnacle Club starting at 700 and 1050 Cruise Points in a balcony stateroom for a minimum 7-Night sailing. A complimentary suite will be provided at 1400 Cruise Points and every 350 thereafter. Price of cruise fare is included but taxes and fees not included. See program details for other restrictions.
  • Why does a Crown & Anchor member receive a lapel pin?
    • It is important to us that our onboard staff be able to easily recognize you as a Crown & Anchor Society member. While this information is on your SeaPass® card, by wearing your CAS lapel pin, our onboard staff will be able to recognize you and provide the type of service you expect as a returning guest and Crown & Anchor Society member.
  • Do I need to bring my Crown & Anchor Membership number on board with me?
    • It’s important to always provide your Membership Number when reserving a Royal Caribbean cruise vacation. Remind your travel advisor to include it. After all, your Crown & Anchor Membership Number is the only way we can make sure you receive all the recognition and benefits you deserve. So if you forget to include your Membership Number when making a reservation, you should bring it with you and provide it to the Loyalty Ambassador when you’re onboard the ship. Your tier will be automatically printed on your SeaPass card if your number was included when making your reservation.
  • What are the Diamond Lounge access benefits for Royal Caribbean Diamond members?
    • For Diamond members sailing on Freedom and Oasis class ships as well as Radiance of the Seas, the Diamond lounge will continue to be open during regular hours with the Diamond lounge concierge at your service. If there are any changes to the time or location, the Loyalty Ambassador will announce these changes in the Welcome letter to be placed in your stateroom on the first day of the cruise.We now offer either the Diamond Lounge or a Diamond Event on every ship in our fleet. On ships with a Concierge Lounge, it will be limited to Diamond Plus and Suite guests (excluding Junior Suites). Due to the size of the Lounge, we regret that we cannot honor requests for entrance to friends or relatives of eligible guests. The Lounge is open twenty-four hours a day. Guests utilize their Gold SeaPass Card to enter the Lounge. Eligible guests receive a letter on boarding day describing the services and amenities available within the Lounge. A Concierge is available in the Lounge daily from 8:30 am – 11:30 amand from 5:00 pm – 8:30 pm. Times may vary by itinerary.The Concierge Lounge is designated as a smoke-free area. We respectfully request that guests observe a Smart Casual dress code when visiting the Lounge (no shorts, swim or pool attire is allowed, footwear is required at all times). Open to guests 18 years of age and older.

Stateroom and In-room Amenities

  • What are the different types of Royal Caribbean staterooms?
    • We group our onboard accommodations into four categories:
      • Interior
      • Outside
      • Balcony
      • Suites/Deluxe
  • All of our accommodations are designed to be comfortable places you can kick back and relax in after a day of adventure. Our staterooms and suites vary by ship, but every room offers a television, telephone, private bath, shower, vanity and a hair-dryer. And depending on your stateroom/suite category, you’re accommodations many include other amenities such as bathrobes, sitting areas, even a whirlpool tub!
  • Can I purchase a room for one person?
    • All rates posted on this website are based on double occupancy. A single guest who wishes to have a stateroom to themselves will be expected ti pay 200% of the category rate, unless otherwise noted in the pricing.
  • What is the Royal Caribbean Suites Program?
    • On a Royal Caribbean International® cruise vacation, all guests enjoy friendly and engaging service aboard some of the world’s most innovative cruise ships. And guests booked in a Suite enjoy even more amenities and personalized service for an exceptional vacation experience. Royal Caribbean International’s Suites Program is designed to focus on distinctive and personalized service and touch every aspect of the guests’ experience from arrival through departure. Suite guests will enjoy a myriad of special privileges and upgraded amenities for their cruise, along with Royal Caribbean’s world-renowned friendly, engaging and attentive Gold Anchor Service from every member of its staff and crew.
    • Guests sailing in a suite aboard Allure of the Seas, Symphony of the Seas, Harmony of the Seas, Oasis of the Seas, Anthem of the Seas or Ovation of the Seas (Singapore and Sydney departures and Alaska 2019 sailings only) will enjoy new benefits. 
  • What rooms are included in the Royal Caribbean Suites program?
    • Enhanced Program for Suite guests staying in the following suites*:
      • Royal Suite — 1 Bedroom
      • Villa Suite
      • Owner’s Suite — 2 Bedroom
      • Owner’s Suite — 1 Bedroom
      • Ocean View Panoramic Suite (No Balcony)
      • Ocean View Suite — 2 Bedroom (No Balcony)
      • Ocean View Suite (No Balcony)
      • Grand Suite — 2 Bedroom
      • Grand Suite — 1 Bedroom
      • Junior Suite
  • *Benefits vary by suite class.
  • What are the benefits of the Royal Caribbean suites program?
    • All suites in the Royal Caribbean Suites program have access to a dedicated check-in line for boarding, in-suite Mr. Coffee/Tea service, personalized service from a suite attendant, and a luxurious Cappuccino Pillow Top mattress. Our Junior Suites, Grand Suites, Ocean View/ Panoramic (No Balcony) Suites, and Owner’s Suites all receive priority boarding, and our Royal Suite and Villa Suite guests are escorted onboard by an officer.
    • Below you will find a comprehensive list of all our suite benefits so you can choose the suite that best fits your cruise vacation.
Junior Suite Grand Suite, Ocean View / Panoramic Suite (No Balcony) & Owners suite Royal Suite & Villa Suite
Royal Caribbean Classic Bathrobe               x
BioEnergy 50 mL Bathroom Amenities               x                x                 x
Royal Caribbean Luxury bathrobe                x                 x
Pillow Menu                x                 x
Complimentary pressing on First Formal Night               x                 x
Access to Barefoot Beach (Cabana Reservations are Available at an Extra Charge, First Come, First Served)                x                  x
Gilchrist & Soames Bathroom Amenities                 x                  x
Priority Departure                x                x
Concierge Service                x                x
Priority Dining Reservations                x                x
Priority Spa Bookings                x                x
Priority Shore Excursion Ticketing                x                x
Suite Party Invitation (On itineraries of 5+ nights)                x                x
Bridge, Galley & Backstage tours                x                x
Suite Lounge / Concierge Club Access (Hors d’oeuvres and cocktails each evening)                x                x
VIP pool deck seating (voyager class and above, First come First seated) x x
Priority Tendering (Where Applicable) x                  x
Welcome Fruit Amenity                  x                  x
Welcome Evian Water                  x                  x
Main Dining Menu Available for in suite Dining (During Operating Hours)                  x                  x
Complimentary 24 Hour room services                  x                  x
Private lunch seating available on ships without coastal kitchen (location varies by ship and sailing)                  x                  x
Private Breakfast Seating Available on ships without Coastal Kitchen (Location varies by ship and sailing)                  x                  x
Departure breakfast                  x                  x
In room Mr. Coffee / Tea Service (kettle)                  x                  x
Reserved section in theater  – main, studio B, Aqua Theater, 270 (Where Applicable)                  x                  x
Complimentary Pressing on First Formal Night                  x                  x
Sign up fee waived for luggage valet service (where applicable)                  x                  x
Welcome Moet & Chandon                  x                  x
  • How do I reserve Staterooms for a large group?
    • Currently, only up to 4 staterooms can be reserved through our online booking system. If you would like to make a group reservation for more than 4 rooms, please call our customer service agent line, or work with a local travel advisor.
    • The minimum requirement for a group reservation, is 8 staterooms. A group number will be assigned during the initial call. Our toll free number is (800) 465 – 3595.
  • What is Royal Suite Class?
    • As part of the Royal Caribbean commitment to creating unforgettable vacation experiences for our guests, we have developed Royal Suite Class — Luxury That’s Anything But Boring. Royal Suite Class is an elevated onboard experience for suite guests, combining the unmatched range of innovative Royal Caribbean suite-category accommodations with superior service, exclusive access and personalization of guests’ cruise experiences. Within its three tiers — Star, Sky and Sea — this program offers exclusive access to lounges and dining venues while onboard, attentive services and additional stateroom amenities.
    • Royal Suite Class is available on Symphony of the Seas®, Oasis of the Seas®, Allure of the Seas®, Harmony of the Seas®, Anthem of the Seas®, and Ovation of the Seas®.
  • How can I change or upgrade my room on a royal Caribbean Cruise?
    • Because of the popularity of cruising almost all our rooms are occupied. It is very unlikely to be able to change or upgrade your room onboard. It is strongly recommended that you book the category of room you wish to enjoy during your cruise vacation. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details.
    • Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. They will do the best to accommodate you.
  • How can I keep my belongings safe on board?
    • Safety Deposit boxes are available fleetwide on Royal Caribbean vessels. They are available at the Guest Relations (Purser’s) Desk. This service is free of charge unless the key is lost. A nominal fee will apply for any lost keys. Safety deposit boxes are available on a first come first serve basis.
  • What laundry services are available onboard all royal Caribbean cruise ships?
    • For safety concerns self-service laundry facilities are not provided onboard our ships, but we do offer washing, pressing and dry cleaning services. We do not provide irons in the staterooms as they constitute a fire hazard.
    • We also run wash and fold specials during the voyage. This is an additional service offered beyond our regular laundry service. Guests can now send smaller clothing items to be washed and folded for the fixed amount of $34.99 per bag. Fit as much as you can into the bag provided for you and we’ll take care of the rest. Please ask your stateroom attendant for more information. Availability may vary.
    • All prices are in US. Dollars and are subject to change without notice.
  • Can I purchase Royal Carribean’s stateroom bedding?
    • If you enjoyed the comfort of your stateroom, recreate the experience at home and leave sleepless nights behind. Catch more Z’s with our Royal Caribbean Bedroom Collection engineered for maximum relaxation and uninterrupted rest. Visit our site to purchase items for the Royal Caribbean Bedding Collection.
  • Can I connect a DVD Player or gaming console into my stateroom television?
    • Guests may not plug any DVD players, gaming consoles or any other electronic devices into their stateroom television.
  • What is a Virtual Balcony?
    • A Virtual Balcony is an 80-inch high-definition screen inside interior staterooms that spans nearly floor to ceiling. For the first time ever, you can enjoy real-time views and sounds of the ocean and destinations from the comfort of your interior stateroom.
    • Please note, Virtual Balconies are not available on all ships. Click here for a full list.
  • What television channels are available onboard Royal Caribbean cruise ships?
    • RCTV includes a 29 channel in-stateroom TV system. All channels* are available fleet wide to all guests.
    • Live satellite channels include FOX News, MSNBC, BBC World News, Sky News (Europe & Australia Only), ESPN, ESPN 2 (Caribbean and Alaska Only). Various other channels are also offered based on ship’s position and itinerary.
    • Channels are subject to outage based on ship’s position and other external interference, and may not be available on all ships and sailings. Programming is subject to change without notice.
  • Is there an On/Off switch for the virtual balcony view in the interior staterooms?
    • Yes, guests will have the option of having the screen either on or off.
  • Can guests order movies on demand from their stateroom television?
    • Some Royal Caribbean ships* allow for guests to order HD movies on demand as well as:
      • Check their onboard SeaPass account
      • View safety and security information
      • View the Room Service menu
    • These features are only available on Oasis of the Seas®, Allure of the Seas®, Symphony of the Seas®, Quantum of the Seas®, Anthem of the Seas®, Ovation of the Seas®, Spectrum of the Seas®, Navigator of the Seas®, Voyager of the Seas® and Explorer of the Seas®.
  • Are virtual balconies available on all ships?
    • Virtual Balconies are only available in select* interior staterooms on Symphony of the Seas®, Harmony of the Seas®, Spectrum of the Seas®, Anthem of the Seas®, Ovation of the Seas®, Quantum of the Seas®, Navigator of the Sea®s, Explorer of the Seas®, and Voyager of the Seas®.
    • *Please note, not every interior stateroom has a Virtual Balcony.
  • Will staterooms with Virtual Balconies have obstructing views?
    • The Virtual Balcony staterooms will be as true to life as a real balcony view as possible. As such, there will be times (such as in port) when guests looking out a balcony will have their view obstructed by a building, for example.

Onboard Dining

  • What dining options are offered onboard?
    • Dining options vary from ship to ship, but here’s an idea of what you’ll find:
      • Enjoy a warm, full meal for breakfast and multi-course feast for dinner in the Main Dining Room
      • Options abound in the Windjammer Café – perfect for a quick lunch or a casual meal.
      • Our Specialty Restaurants – like Chops Grille – offer amazing food in a restaurant atmosphere.
      • If you’ve got a sweet tooth, grab a scoop at Ben & Jerry’s or a creamy shake at Johnny Rockets – our lively onboard diner.
    • Meals from many onboard venues, such as the Main Dining Room and Windjammer Café, are included in the price of your cruise. Reservations are only required for dinner. There is a service charge per person to dine at Chops Grille and Johnny Rockets. Prices are subject to change.
  • Does Royal Caribbean offer room service?
    • Room service is available any time of the day or night – simply order from the room service menu located in your stateroom/suite (service charge of $7.95* applies). An 18% gratuity is additional and will automatically be added to your check. Our new room service menu features several upgraded selections including a Wagyu Beef Hamburger, Philly Cheesesteak and Grilled Salmon with Cucumber Mint Yogurt and Roasted Asparagus.*Service charge subject to change without notice.
  • Where can I find Royal Caribbean menus for each restaurant?
    • Menus are available for each restaurant on your cruise ship. The Main Dining Room will continue to offer a different dinner menu each evening so guests can experience varying selections on the menu each night.
    • Sample menus will be available after you book when you access Cruise Planner.
  • Can all specialty restaurants accommodate special dietary requirements?
    • Unfortunately, due to the limitations of the Specialty Restaurants’ galleys, we cannot customize the offerings in these locations. We can accommodate most special dietary requirements in our main dining room where there is a greater degree of control over the production and service of special meals.
  • Are children welcome to dine in specialty restaurants?
    • Children with a parent or guardian are welcome in our specialty restaurants throughout serving hours. Reservations can be made online or onboard at the restaurant based on availability.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • How can I arrange dining for my group?
    • We will customize your dining arrangements based on the needs of your group. Some groups prefer to all dine together at the same dinner seating and others want their individual guests to decide on their dining time. The choice is up to you. We can also arrange group reservations in our specialty dining venues.
    • Group leaders arranging dining should consider the following:
      • The group leader can pre select dining space from what is available.
      • If the group leader selects either main or late, we can request table allocation 50 days prior to sailing so the group leader can assign the seats.
      • If the group leader selects My Time dining we cannot guarantee that they will be sitting together.
    • Reservations for groups can be made by calling 1-800-465-3595, as this feature is not supported by our website at this time.
  • How do I purchase a dining package?
    • All dining packages can be purchased onboard or after payment applied toward a reservation; however, availability for the packages is limited so we suggest they are purchased precruise (through the Cruise Planner) to have the best selection of dining times.
    • Dining packages do not include beverages. Beverages will be charged separately at regular price.
    • Should you wish to cancel your package, guests may do so via Cruise Planner or onboard with guest services.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • Can I cancel my specialty dining reservation?
    • Specialty Restaurant Cancellations can be made in Cruise Planner at least 4 days prior to boarding will be refunded in full to the credit card used for payment. Within 4 days of boarding, cancellations must be made on board after departure and will be credited to your shipboard account. Cancellations with less than 24 hours notice will be charged a minimum of $10 USD.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • Are there any gratuities included in the dining package?
    • Gratuities are included in all dining packages that are purchased via Cruise Planner. Dining packages purchased onboard will have an 18% gratuity added to the purchase price.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • Where can I eat on the first day of my cruise?
    • Once onboard, guests may enjoy a buffet lunch at Windjammer Marketplace. Depending on your ship, several other options may be open including Speciality Restaurants such as Chops Grille*, Jaimie’s Italian*, complimentary options such as Sorrento’s Pizza and Park Café, as well as Johnny Rockets®*. A full list of open restaurants can be found in the Cruise Compass onboard.
    • Additional Charges Apply
  • Describe mystery dinner and availability on cruise ships?
o   Join our cast of characters for a night of mystery, intrigue and lots of laughs. Our professional cast will host an evening of theater where you are the detectives. Solve the crime over an exquisite four-course dinner paired with fine wine and fun for all.
  • Ships with Giovanni’s Table, depending on which venue is available on the select ship, given an itinerary of 7 days or more offer Mystery Dinner, however black-out dates apply to some sailings.
  • What is the windjammer?
    • Windjammer Marketplace, a Royal Caribbean dining mainstay, is a global culinary pavilion that invites you to explore the world, dish by dish. At this self-serve buffet, enticing food islands weave throughout, showcasing international fare while mapping your way between stations. Enjoy breakfast, lunch, and dinner, all part of a menu that changes daily.
  • What dining times are available at the Main Dining Room?
    • When you book your cruise, you’ll get to choose between traditional dining and My Time Dining. Traditional dining allows you to select one of two assigned seating: the early seating or the late seating. Your table assignment will be printed on the front of your SeaPass® card. If you need to change your assigned time or table, or would like to make any requests for dinner, just ask the Maitre’D at any hospitality desks on embarkation day and they’ll gladly assist you.
    • Guests who opt for My Time Dining can eat in the Main Dining Room anytime they like during dinner hours, according to time’s availability. Reservation are strongly recommended.
  • What is my time dining?
    • My Time Dining is one of the options you’ll get to choose from when you book your cruise. Unlike traditional dining — where a dining time is assigned to you — guests who opt for My Time Dining can eat in the Main Dining Room anytime they like during dinner hours, according to time’s availability. Reservations are strongly recommended.
  • Do I need to make a reservation for dinner in the Main Dining Room?
    • Reservations are not required for dinner in the Main Dining Room set timing (traditional). In this case, you’ll be assigned a seating and a table. If you’ve chosen My Time Dining, a reservation is strongly recommended ahead of time by visiting any hospitality desk or just call the restaurant. Just keep in mind that walk-ins are seated based on availability.
  • Is the Main Dining Room open for breakfast and lunch?
    • The main dining room is open for breakfast every day and serves lunch on sea days. Both options are unique dining experiences.
  • Does Royal Caribbean have a buffet?
    • Available across the Royal Caribbean fleet, Windjammer is the cruise line’s main self-serve buffet offering. Additional buffet-style options vary by ship, an example is Solarium Bistro or Park Café.
  • What breakfast options are available on board?
    • You’ll find all kinds of delicious dining options to jumpstart your day onboard*, from hot breakfast items served buffet-style and à la carte to continental fare like decadent pastries, yogurts, fresh-pressed juices and more. There are also plenty of vegetarian, dairy-free, and gluten-free options available — just ask a crew member if you need help finding something to suit your dietary needs.
    • Dining venues and hours of operation vary by ship.
  • What lunch options are available onboard?
    • Just like breakfast, lunch onboard* every Royal Caribbean ship is all about diversity. You can choose from several complimentary and specialty dining restaurants serving everything from familiar favorites like burgers and hot dogs, to elevated cuisine from around the world.
      • Café Latte-tudes
      • Café Promenade
      • Chops Grille
      • Coastal Kitchen
      • Dog House
      • El Loco Fresh℠
      • Fish & Ships℠
      • Giovanni’s Table
      • Hooked Seafood℠
      • Izumi
      • Jamie’s Italian by Jamie Oliver
      • Johnny Rockets®
      • Main Dining Room
      • Mini Bites
      • Park Cafe
      • Playmakers℠Sports Bar & Arcade
      • Room Service
      • Sabor
      • Solarium Bistro Restaurant
      • Sorrento’s Pizza
      • The Café @ Two70
      • Vitality Café
      • Windjammer
    • Dining venues and hours of operation vary by ship.
  • What dinner options are available onboard?
    • Dinner onboard* a Royal Caribbean cruise is designed to please even the most particular palettes. Whether you’re dining at one of the complimentary options or a specialty restaurant, you’ll find lots of tasty choices inspired by different countries, cuisines and cultures. If you have unique dietary needs, just let a crew member know and they’ll be happy to accommodate.
      • 150 Central Park
      • Café Latte-tudes
      • Café Promenade
      • Chef’s Table
      • Chops Grille
      • Coastal Kitchen
      • Dog House
      • El Loco Fresh℠
      • Fish & Ships℠
      • Giovanni’s Table
      • Hooked Seafood℠
      • Izumi
      • Jamie’s Italian by Jamie Oliver
      • Johnny Rockets®
      • Main Dining Room
      • Playmakers℠Sports Bar & Arcade
      • Room Service
      • Sabor
      • Samba Grill
      • Solarium Bistro Restaurant
      • Sorrento’s Pizza
      • Windjammer
      • Wonderland
    • Dining venues and hours of operation vary by ship.
  • Is windjammer open for dinner?
    • Windjammer begins serving dinner at 6pm

Onboard Internet

  • What internet options are available on board Royal Caribbean cruise ships?
    • There are 2 options to stay connected while onboard.
      • VOOM Wireless Internet Access (Wi-Fi) All you need is a wireless device with wifi capability.
      • Wired (iCafes) Internet stations are available onboard, the location of which vary depending on the ship.
    • VOOM is available onboard all ships fleetwide. Prices for internet access vary and are subject to change. Log on to the to the network “”royal-wifi”” using your device, open your browser and follow instructions to log on.
  • Can I use my Wi-Fi internet package at Perfect Day at CocoCay?
    • Yes! Wi-Fi package purchased onboard or on Cruise Planner will be active on the island.
  • What is VOOM and how much does it cost?
    • VOOM is the name of our high-speed internet service, the fastest internet at sea.
    • With the installation of VOOM, you are no longer confined to a specific location on the ship to have connectivity. You can now stay connected from the comfort of your own stateroom, while you lounge by the pool and even while having a drink at the Schooner Bar.
    • VOOM is 6x faster than any other internet at sea! For the first time you will be able to stream music and movies, upload pictures, video chat with family and friends using FaceTime or Skype, check your email, look your stock prices, surf the web and stay connected with work.
    • Royal Caribbean is the only cruise line with high speed internet at sea. Whether you have your phone, tablet, or laptop, VOOM allows guests to stay connected. VOOM is available onboard all ships fleetwide. Each one of our VOOM ships gets its signal directly from a satellite beam dedicated to our ships that orbits close to the Earth allowing us to offer fast and reliable service.
    • The cost of VOOM varies by the number of devices and the service package purchased. We recommend that guests purchase VOOM pre-cruise to enjoy the biggest discount from onboard prices. Simply log in to My Cruises, and go to Cruise Planner.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.

Activities & Shore Excursions

  • What kind of shore excursion tours are offered on Royal Caribbean?
    • Royal Caribbean’s excursions include:
      • Adventure Tours – Looking for a real adventure? These excursions have you covered. Horseback riding, mountain biking, parasailing, rain forest hiking, and 4×4 off-roading are just a few examples of what you can do.
      • Beach and/or Water-Related Activities – You’ll find everything from a relaxing day at a secluded beach to active adventures like whitewater rafting. Choose from glass-bottom boat tours, romantic sunset cruises, deep-sea fishing, kayaking and more.
      • Cuisine Tours – Whether it’s tapas tasting in Spain, a pub tour in Ireland, a salmon bake in Alaska or another one of our culinary adventures, these excursions will give you a taste of the local flavor.
      • Flightseeing – Sightseeing from the sky is bound to give you a new perspective. Soar high above exotic waterfalls or take a helicopter ride above ice fields in Alaska. This is truly an amazing way to see the sights.
      • Golf – Tee off on exciting golf courses like the Cozumel Country Club, Bermuda’s Belmont Hills Golf Club, or St. Thomas’ Mahogany Run Golf Course.
      • Shows & Entertainment – Stroll through world-famous museums or sit back and be entertained. Watch native dances in Alaska, enjoy a live mariachi band in Mexico and more.
      • Sightseeing and/or City Tours – Explore the ports of call on your cruise vacation with one of our Sightseeing & City Tours. Whether you’re looking for a guided tour or time to explore on your own, we have something for all ages and interests.
      • Snorkel & SCUBA Tours – Enter the underwater world. Learn the basics of SCUBA, or if you’re certified, sign up for an advanced dive. Not ready for SCUBA? Try snuba, a shallow-water diving system, or slip on a special diving helmet and go Sea Trekking.
      • Wilderness & Wildlife Tours – Get up close and personal with dolphins, manatees, moose, bear, caribou, monkeys and more. These tours that allow you to observe them in their natural habitats as well as animal adventure centers.
    • Guests visiting our website who have a cruise booking may view the available shore excursions for their specific sailing by logging in to Cruise Planner. You may also access at Download a Shore & Land Excursions Brochure.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • How do I book a Royal Caribbean shore excursion?
    • Guests can book a Shore Excursion by visiting the Shore Excursion desk onboard during their cruise. Guests may also visit Cruise Planner to purchase excursions before they cruise. You may view and purchase available shore excursions once you’ve reserved a cruise, received your cruise reservation number, and have made at least one payment toward your cruise
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • What activities are available for children and teens cruising with Royal Caribbean?
    • There’s no better way to excite every member of your family than with a Royal Caribbean cruise vacation. We offer a huge variety of activities onboard and excursions on shore, so you can explore and have fun as a group or break out and do the things you each love most.
    • Onboard, our Adventure Ocean Youth Program offers adventure (and education) for kids ages 3-17 with different activities and programs for different age groups.Many of the shore excursions offer the excitement and wonder that appeal to all ages. Be sure to check the descriptions to pick the ones your family will enjoy.
    • Royal Caribbean International requires waivers for FlowRider®, which is not available on all ships
  • When can I reserve specialty restaurants, spas or activities and shows?
    • For Specialty Restaurants (i.e. Jamie’s Italian and Chops Grille), you can make your reservations online up to 2 days before your cruise begins.
    • Reservations for our Spa and Salon can be made before your cruise or once onboard the ship. If you are interested in these services, please make your reservation as soon as possible – appointments and reservations tend to fill up quickly.
    • Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.
  • How can I make group reservations for activity, spa, dining and shore excursions?
    • Group reservations for activities, spa or dining venues can be made on MyCruise in Pre-Cruise Planner, or through one of our Customer Service agents at (800) 465-3595.
    • We have a dedicated Group Shore Excursion team that is ready to assist with your Shore Excursion needs. Your group may choose a tour from our regular tour program and privatize it for the group or customize a tour solely based on your group’s interest, hobbies, and budget. Group shore excursion requests may be submitted for groups of 40 guests or more to the email address: groupshorex@rccl.com or faxed to 305-579-0193.
  • Are there waivers for any onboard activities?
    • Waivers are required for all guests wishing to ride the Flowrider of participate in ice skating. Waivers can be signed online of they can be signed at the sports desk for Flowrider or at the time ice skating is offered at Studio B.
  • What can I do if the show I want to book is sold out?
    • Once onboard please check with the box office or log into the Royal Caribbean app to see if there are any available bookings.
  • Are there restrictions for pools, water slides, and Flowrider?
    • Pools
      • No diving, running or horseplay
      • Use handrails and stairways to enter and exit the pool
      • No glassware or food allowed in pool area
      • Children must be supervised by an adult at all times
        • Complimentary swim vests are available in three sizes for children between the ages of 4 and 12. Swim vests can be picked up and returned near the towel station and are only intended for use onboard.
        • Licensed lifeguards will be monitoring the pools during specified pool hours.
      • Due to public health regulations, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the pools, and whirlpool.
      • H2O Zone℠
        • Due to public health regulations, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the H2O Zone.
      • Flowrider®
        • Height Restrictions: Guests must be at least 52″ to boogie board and at least 58″ to stand up surf.
      • Riptide℠
        • Height Restrictions: 42″ minimum (42” minimum for the purple slide and 45” minimum for the yellow slide on Liberty of the Seas®)
        • Weight Restrictions: 300 lbs. maximum
      • Splashaway Bay℠
        • Height Restrictions: 42″ minimum (42” minimum for the purple slide and 45” minimum for the yellow slide on Liberty of the Seas®)
        • Weight Restrictions: 300 lbs. maximum
      • The Perfect Storm℠ Waterslides (Typhoon℠, Cyclone℠ and Supercell℠)
        • Height Restrictions: 48″ minimum
        • Weight Restrictions: 300 lbs. maximum (220 lbs. maximum for Typhoon℠ and 250 lbs. maximum for Cyclone℠ on Adventure of the Seas®)
      • The Blaster℠
        • Height Restrictions: 45″ minimum (guests under 48″ must ride with an adult)
        • Weight Restrictions: 400 lbs. maximum per raft (2 people)
      • Tidal Wave℠ Boomerang Slide
        • Height Restrictions: 52″ minimum
        • Weight Restrictions:
          • 100 lbs. individual minimum, 280 lbs. individual maximum
          • 200 lbs. total minimum, 450 lbs. total weight maximum
        • Hours vary by day and ship.
        • ** Activities and experiences vary by ship.
      • What is The Key?
        • The Key is a program that provides Royal Caribbean International guests with premier access to exclusive experiences during their cruise vacation.
      • What is a Cruise Compass?
        • The Cruise Compass keeps you in-the-know about everything there is to see and do both onboard and off. Think show times, restaurant open times, when and where bingo will be played, and what shops have sales. It also provides details about the amazing ports you’ll visit and so much more. Don’t leave your stateroom without it! It’s easy to pack into your bag or pocket so that you don’t skip a beat! Plan your cruise your way and enjoy everything your ship has to offer. The Cruise Compass is placed in your stateroom each evening for the following day.
        • Also, on select ships, your Cruise Compass will be loaded onto the Royal Caribbean International App. This way you can plan your time onboard straight from your mobile device! Check out the App Store or Google Play to download the app.
      • What are the benefits of The Key program?
        • The Key Guests will enjoy the following exclusive and special amenities during their cruise vacation:
          • Priority check-in and boarding*
          • Exclusive carry-on luggage service with stateroom delivery**
          • Private lunch at Chops Grille®, Jamie’s Italian, or Giovanni’s Table on embarkation day (Venues vary by ship)
          • Private hours on marquee activities*** like FlowRider, Rock Climbing wall, Ripcord by iFly. The private hours schedule will be provided at check-in.
          • Priority port of call debarkation
          • VIP seating area at Main theater, Aqua Theater, Studio B, and Two70 shows
          • VOOM ® Surf & Stream (1 Device per each paying guest)
          • Choice debarkation with an exclusive a la carte breakfast
        • *Priority check-in and boarding will not be offered in Vancouver, Canada or at any ports in Australia.
        • **Carry-on luggage drop-off service is limited to two pieces per guest and can weigh no more than 25 pounds per carry-on.
        • ***Onboard activities included in private hours vary by ship and sailing.
      • How can I purchase the key?
        • The Key is available for purchase after you book when you access Cruise Planner and is not for sale on board. The Key is offered at a per day, per person price and all guests 6 and older in a reservation need to purchase The Key to receive the benefits.
      • Are there restrictions for onboard activities like rock climbing and Ultimate Abyss?
      • Bumper Cars
        • Age Restriction: Guests must be 5 years old to ride and 8 years old to drive
        • Height Restriction: Guests under 42” must ride with a guardian. Guests over 42” can ride alone.
      • Bungee Trampoline
        • Weight Restrictions: 30 lbs. minimum, 220 lbs. maximum
        • Bungee jumpers must wear socks, shirt, shorts or pants. No wet clothing or jewelry permitted while bungee jumping.
      • Carousel
        • Height Restriction: In order to ride without an adult, one must be at least 42 inches tall
        • If the person is under 42 inches, they must ride with an adult standing next to them and that adult must have their hands on the child at all times during the ride.
      • Circus/Trapeze School
        • Age Restrictions: 6 years old
        • Guests must wear socks, and dry clothes
      • Ice Skating
        • Parents must be present to supervise their minors at all times and must be on the ice rink with any child under 6.
      • Laser Tag℠
        • Age Restriction: Must be 5 years old.  If under the age of 8 a parent/ guardian must be on the court with them at all times
        • Height Restriction: 40″ minimum
        • Guests must wear dry clothes and closed-toe shoes.
      • NorthStar®
        • Age Restriction: Guests 12 years or younger must have a parent or guardian visible at the activity
        • Height Restriction: 42” minimum to ride with guardian, 48” minimum to ride alone
        • Weight Restriction: 300 lbs. maximum
      • Rock Climbing Wall
        • Age Restriction: Children must be 6 years of age to participate.
        • If the harness does not fit (too big or too little) the guest cannot participate.
        • Climbers must wear socks, dry clothes, shorts or pants.
      • Rip Cord® by iFly®
        • Age Restriction: Must be 3 years or older
        • Height and Weight Restriction: Guests under 6′ must weigh less than 230 lbs. and guests over 6′ must weigh less than 250 lbs.
        • Guests must wear dry clothes and closed-toe shoes.
      • Roller Skating
        • Age Restriction: Guests under the age of 6 must have a parent or guardian on the court with them at all times
        • Helmets must be worn, but all other safety pads are optional
      • Sky Pad℠
        • Age Restriction: 5 years of age minimum to jump, 7 years of age minimum to jump with the VR set
        • Weight Restriction: 20 lbs. minimum, 240 lbs. maximum
      • Sports Court
        • Guests must wear closed-toe athletic shoes.
      • Ultimate Abyss℠
        • Height Restriction: 44” minimum
        • Weight Restriction: 330 lbs. maximum
      • Zip Line
        • Age Restriction: Guests 12 years or younger must have a parent or guardian visible at the activity
        • Height Restriction: 52″ minimum
        • Weight Restriction: 75 lbs. minimum, 275 lbs. maximum
  • Hours vary by day and ship.
  • ** Activities and experiences vary by ship.
  • Why and when will the DreamWorks Experience no longer be offered on Royal Caribbean ships? Is there a replacement for the program?
    • Royal Caribbean is always looking to the future and exploring new ways to exceed our guests’ expectations. We’ve been conducting extensive research to better understand and anticipate what matters most to the families of today — and tomorrow. And in 2019, we’re looking forward to delivering brand new experiences for families, kids and teens. As we shift focus toward these new possibilities, our 9 ships that offer DreamWorks moments will no longer feature the program as of April 2019 sailings. All sailings that depart before this day will have the program for the entire sailing. We’ll continue to offer countless ways for families to make unforgettable memories onboard.
    • The DreamWorks ice skating show and DreamWorks AquaTheater show on Allure of the Seas will be replaced with family-friendly shows designed by our award-winning teams at Royal Caribbean Productions. The sail away party and Royal Promenade parade, on select ships, will be replaced with original parties and programming. Our ships will continue to lead in family offerings, like the complimentary Adventure Ocean youth program designed for ages 3-11 in the largest dedicated youth facilities at sea, plus dedicated teen-only spaces, innovations like FlowRider, Perfect Storm water slides, glow-in-the-dark laser tag and Royal Escape Room, plus shows and parties that delight every age. Note that offerings vary by ship; booked guests can explore everything their ship offers.

Travel Documentation

  • What should I consider when booking a cruise visiting international ports?
    • Given the events over the last few years, having the proper travel documents has been a considerable concern of many guests prior to enjoying a carefree vacation. Passport, visa and inoculation regulations may vary by destination and may change from time to time. For your protection, we recommend that your passport expiration date not occur within six (6) months of the sailing termination date. It is the sole responsibility of the guest to obtain and have available when necessary the appropriate valid travel and health documents such as passports, visas, vaccination certificates, etc., that are necessary for air travel, disembarkation at the various ports of call and re-entry into the appropriate country of origin.Visa

      Based on nationality, many countries still require an entry visa. It is the guests’ responsibility to identify and to obtain all the necessary visas before commencing their cruise.If your sailing includes a stop in Egypt, a visa is required for many nationalities including US and Canadian citizens, but may not be the only visa required for these sailings based on your nationality.Suggestions on where to obtain visa information:
o   (1) U.S. Citizens can visit the U.S. Department of State Foreign Entry Requirements.
o   (2) Canadian citizens can visit Foreign Affairs and International Trade Canada.
o   (3) The Embassies (Consular Service Office) of each country on your sailing itinerary
o   (4) The visa service of your choice, such as CIBT for specific visa requirements, information, forms and fees that apply to your nationality
  • VisaCentral a CIBT Company
    website: http://www.visacentral.com/royalcaribbean
    toll free telephone: 1.800.858.8579
    email: customerservice@visacentral.comConsecutive Sailings
  • Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.
  • For Russia
    • Note: All guests going ashore (even guests on shore excursions) must provide a photocopy of their passport details (page with picture and personal information) to the Russian Immigration Officials.Guests who purchase any available shore excursion or arrange for an independent car or van organized through Royal Caribbean Cruises in St. Petersburg will not require a visa for Russia. Under such conditions, guests will need to present (a) a valid passport (b) a Royal Caribbean Cruises tour ticket and (c) one photocopy of passport page showing guest picture and personal information to the Russian Immigration officer as they depart the ship.
      However, please note that without a visa, visitation is limited to the period of the excursion and you will not be permitted to leave the ship outside of the tour hours without a Russian Tourist Visa. Guests who wish to sightsee independently or sightsee outside of Royal Caribbean Cruises’ shore excursion hours MUST obtain an individual Russian Tourist Visa before leaving home. Russian Tourist Visas cannot be issued during your cruise. Guests who have not purchased a shipboard organized shore excursion and do not possess a valid Russian tourist Visa will not be permitted ashore in St. Petersburg.Guests with an Individual Tourist Visa must present (a) a valid passport (b) Russian Tourist Visa (c) one photocopy of passport page showing guest picture and personal information and (d) a confirmation letter or voucher from your Russian tour company sponsoring your Russian Tourist Visa to the Russian Immigration Officer as you depart the ship.
  • Russian Tourist Visa Sponsorship
    • Should you wish to obtain an individual Russian Tourist Visa, you will need to be sponsored by a licensed Russian Tour Company. This company will have to create a program and provide a voucher to the guests confirming all the arrangements along with a reference letter which includes a visa reference number. Once a visa has been issued, it needs to reference the same Russian tour provider as the voucher confirmation. A Russia Tourist Visa will not be accepted by the Russian Immigration official as valid without a confirmation voucher for pre-arranged services.Guests should consider the following when selecting a tour provider in St. Petersburg:
o   1) The tour provider needs to be licensed to operate in Russia and authorized to provide services to foreign visitors.
o   2) The tour provider must be authorized to issue Russian visa reference numbers.
o   3) The tour provider should be authorized and have a permit to meet the guest inside the Port of St. Petersburg. If the tour provider is not authorized to enter the port area, you will be advised to meet them at the port entrance, which is located approximately 3 miles from the ship.
  • The Russian Tourist Visa issued and stamped on your passport will only apply to the referenced tour company, the person named on the visa and for a specific travel date. The sponsor of each tourist visa is legally required to be the provider of services for the guest named on the visa and will have their license revoked if a visa holder is found ashore without a pre-arranged activity.The above requirements are subject to revision at any time without prior notification to the cruise line. Once onboard the ship, adjustment to the current regulations will be provided as we receive them from the Russian officials. Please also be aware that these regulations can also be at the discretion of the individual officers on duty on the day of arrival and may vary at any time.For Papua New Guinea
  • Guests will be able to secure visa onboard the vessel for a one-time fee of less than $50 per person which will be charged to their onboard account.
  • For Cambodia and Vietnam
  • Ship personnel will assist each guest required to secure a visa for Cambodia and Vietnam and charge the guests onboard SeaPass® account a one-time nominal fee. These visa fees include a small processing charge by our local representative.
  • All nationalities require visas for Vietnam with the following exceptions: Singapore, Thailand, Malaysia, Indonesia, Philippines, Japan, Denmark, Sweden, Finland and Norway.All nationalities require visas for Cambodia with the following exceptions: Singapore, Malaysia, Philippines and Laos.Please Note: The following nationalities will find it extremely difficult to secure a visa for Vietnam and Cambodia, whether through us or by themselves; Pakistan, North Korea, Afghanistan, Iraq and Nigeria.Please Note: As we will be arranging all visas on board the ship on arrival, immigration will not issue visas for those nationalities that do not require one. These nationalities will be exempt from the nominal visa charge.
  • Inoculation/Health
  • We recommend that all guests, regardless of their sailing date check with their health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control Traveler’s Health website. As detailed in our brochure, all guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization website. (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended, but in some circumstances they are required.
  • What travel documents do I need to board a Royal Caribbean cruise ship (Non-U.S. Citizens)?
    • For US Sailings- Non-US Citizens will require a passport and the necessary visa for entry into the United States. On Transatlantic and Transpacific sailings European and Chinese guests will require ESTA (Europe) and EVUS (China).
    • For International Sailings – Non-US Citizens will require a passport book with a minimum of 6 months validity post the return of your sailing and the supporting visa for entry and exit from the country, if applicable.
    • It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver’s license) and a citizenship document ( e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.
    • No refunds will be given to individuals who fail to bring proper documentation.
  • What travel documents do I need to board a Royal Caribbean cruise ship (U.S. Citizens)?
    • For US Sailings – 
      • S. Citizens may sail using their:
      • Official Birth Certificate and a supporting Government Issued Photo ID, like a driver’s license or an identity card. Please note that hospital Birth Certificates (baby feet Birth Certificates) are not accepted.
        or
      • S. Passport book that is valid at least 6 months after your cruise.
      • Lastly, below are details if you need additional information about your passport.
      • Visit the United Sates Department of State travel information website.
    • Puerto Rican citizensshould review their birth certificates and ensure they are up to date. Puerto Rican birth certificates issued prior to July 1, 2010 are not valid forms of proof of citizenship.  The Government of Puerto Rico has partnered with document provider VitalChek to provide an expedited method for ordering new birth certificates. To apply through this method please visit:  vitalchek.com. Vital Check also offers a bilingual call center available 24 hours a day, seven days a week. Processing and shipping fees apply. To apply through this method please call: (866) 842-6765.
    • United States Permanent Residents must have a United States Permanent Resident Card and a passport from your home country is strongly recommended. Click here for additional information.
    • For International Sailings– US Citizens require a passport book with a minimum of 6 months validity post the return of your sailing and the corresponding visa required for entry and exit from the country.
      • It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver’s license) and a citizenship document ( e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.
    • No refunds will be given to individuals who fail to bring proper documentation.
  • What travel documents do I need to board a Royal Caribbean cruise ship (Canada)?
    • For US Sailings: Canadians will require their passport with a minimum of 6 months validity post the return of your sailing.
    • For International Sailings: Canadians will require their passport book with a minimum of 6 months validity post the return of your sailing and any applicable visas that are required for entry and exit from the country.
    • It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver’s license) and a citizenship document ( e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.
  • What travel documents are required for cruises from non-United States Ports?
    • The following requirements are for sailings from a non-United States port to Europe, South America, Australia/New Zealand, Dubai/Emirates, Asia, and Alaska sailings from Vancouver.
      • All travelers, including children, require a valid passport. For your protection, your passport should have at least 6 months validity from the end of your cruise expiration. For additional United States passport information, visit the United States Department of State travel information websiteor VisaCentral, a fast and easy solution for all your U.S. passport needs. VisaCentral can obtain passports in as little as one day. Visa Central is the passport and visa service that we recommend, should our guests need passport and visa assistance. You may contact Visa Central for all your passport needs. Visa Central can obtain passports in as little as one day. US Residents, please contact VisaCentral online at visacentral.com/royalcaribbean, email rci@visacentral.com or call 800-858-8579, and be sure to reference Royal Caribbean account 44988 for reduced service fees. Canada residents, please contact www.visacentral.ca/royalcaribbean, email rci@visacentral.com or call 8888-665-9956, and be sure to reference Royal Caribbean account 10026 for reduced service fees.
    • United States citizens carrying an official (maroon cover) passport must also present a valid diplomatic or personal (blue or green cover) passport.
    • Visas:
      • Some countries that your cruise may visit will require that you obtain a visa prior to arrival. You are responsible for obtaining any necessary visas. If you do not hold proper visa documents, you will be denied boarding without compensation.
      • S. and Canadian citizens can obtain customized visa information and instructions for all Royal Caribbean cruises through Visa Central. US Residents, please contact VisaCentral online at www.visacentral.com/royalcaribbean, email rci@visacentral.comor call 800-858-8579, and reference Royal Caribbean account 44988 for reduced service fees. Canada residents, please contact www.visacentral.ca/royalcaribbean, email rci@visacentral.com or call 8888-665-9956, and reference Royal Caribbean account 10026 for reduced service fees. at www.visacentral.com/royalcaribbean or call 800-858-8579. Please reference Royal Caribbean account 44988 for reduced service fees.
      • The following resources may also be of assistance to guests in determining what type of visa is required:
      • United States citizens can visit the United States Department of State foreign entry requirements website.
      • Canadian citizens can visit the Foreign Affairs and International Trade Canada website.
      • No refunds will be given to individuals who fail to bring proper documentation.
  • What travel documents are required for cruises from United States ports?
    • The following requirements are for sailings from a United States port to the Caribbean, Bahamas, Bermuda, Canada/New England, Hawaii, Alaska, Panama Canal and Mexico.
    • United States and Canadian Citizens:
    • You MUST have one of the following:
    • A valid United States or Canadian passport. For additional United States passport information visit the United States Department of State travel information websiteor the Passport Canada website. Visa Central is the passport and visa service that we recommend, should our guests need passport and visa assistance. You may contact Visa Central for all your passport needs. Visa Central can obtain passports in as little as one day. US Residents, please contact VisaCentral online at visacentral.com/royalcaribbean, email rci@visacentral.com or call 800-858-8579, and be sure to reference Royal Caribbean account 44988 for reduced service fees. Canada residents, please contact www.visacentral.ca/royalcaribbean, email rci@visacentral.com or call 8888-665-9956, and be sure to reference Royal Caribbean account 10026 for reduced service fees.
      • OR –
    • Western Hemisphere Travel Initiative (WHTI) or Trusted Travel Documents.
    • Puerto Rican Citizens:
      • Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship and are not accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo I.D. with a validated birth certificate issued after July 1, 2010.
      • The Government of Puerto Rico has partnered with document provider VitalChek to provide an expedited method for ordering new birth certificates. To apply through this method please visit:  vitalchek.com. Vital Check also offers a bilingual call center available 24 hours a day, seven days a week. Processing and shipping fees apply. To apply through this method please call: (866) 842-6765.
    • Exceptions:
      • United States citizens on cruises that begin and end at the same port in the United States can use a original government-issued picture ID (i.e. driver’s license) AND an original government-issued birth certificate or original Naturalization Certificate.
      • Minors under the age of 16 will be able to present either an original government-issued, original or certified copy of his or her birth certificate; a Consular Report of Birth Abroad Issued by DOA; or Certificate of Naturalization issued by United States Citizenship and Immigration Services.
      • Note: Baptismal papers and hospital certificates of birth are NOT acceptable. Military identification cards, voter registration cards or Social Security cards are NOT considered proof of citizenship.
    • United States Permanent Residents:
    • You MUST have the following:
      • United States Permanent Resident Card.
        • AND
      • A passport from your home country is strongly recommended.
    • Canadian Legal Residents:
      • You MUST have the following:
      • Passport from your home country.
        • AND –
      • Original copy of your Permanent Resident Card (PR Card), formerly the IMM 1000.
        • AND –
      • Multiple entry United States visa (if applicable).
    • All Other Nationalities:
      • You MUST have the following:
      • Passport from your home country.
        • AND –
      • Multiple entry United States visa (if applicable).
      • All non U.S. or Canadian passport holders should contact the Embassy (Consular Services) of each country on your cruise or VisaCentral for specific visa requirements, information, forms and fees for your nationality. Visa Central is the passport and visa service that we recommend, should our guests need passport and visa assistance. You may contact Visa Central for all your passport needs. Visa Central can obtain passports in as little as one day. US Residents, please contact VisaCentral online at visacentral.com/royalcaribbean, email rci@visacentral.comor call 800-858-8579, and be sure to reference Royal Caribbean account 44988 for reduced service fees. Canada residents, please contact www.visacentral.ca/royalcaribbean, email rci@visacentral.com or call 8888-665-9956, and be sure to reference Royal Caribbean account 10026 for reduced service fees.You may also contact your travel advisor or local Royal Caribbean International office for further assistance.
      • It is the responsibility of the guest to identify, obtain and present necessary visas before the start of their cruise vacation. Requirements vary based on the guest’s nationality and countries visiting during the cruise. The following resources may be of assistance to guests in determining if a visa is required:
      • Please note the most recent visa requirements for non-United States guests sailing on an Alaskan itinerary require a Canadian visa to participate in the cruise. Click hereto get more details.
      • No refunds will be given to individuals who fail to bring proper documentation.
  • What forms of ID are required for minors travelling on Royal Caribbean?
    • A U.S. citizen under the age of 16 will be able to present either an original, notorized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.
    • Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.
    • It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver’s license) and a citizenship document ( e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.
  • What are the top things to know after I have booked a Royal Caribbean Cruise?
    • Booked guests should review this Printable document to ensure proper preparation for your cruise.
    • Gathering Documents: Make sure you have the proper forms of identification needed for your cruise. Give yourself plenty of time to obtain or renew your passport, if necessary. In order to make the boarding process as simple as possible, we strongly encourage you to visit RoyalCaribbean.com/onlinecheckin to check in online and print your SetSail Pass no later than three days prior to your sail date.
    • Before You Board: Don’t forget to hand carry your passport, SetSail Pass, valuables and medications in your carry-on bag. You’ll need your passport and SetSail Pass to board the ship.
    • Getting To The Ship: Let us take you from airport to port with our “Transfers” program. “Transfers” may be included with our Air2Sea or Hotel offerings. You can also purchase this service separately. Boarding The Ship Please refer to your SetSail Pass for specific check-in times.
  • What family legal documents do I need to board a Royal Caribbean cruise ship?
    • Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child’s valid passport and visa (if required) and the child’s birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.
    • Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child’s valid passport and visa or the child’s birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child’s parents. The notarized letter from the child’s parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them (i.e. Rock Climbing, Flowrider, Bungee Trampoline, Inline Skating, or Ice Skating) and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.
  • Can I cruise with a passport if I am a U.S. Citizen?
    • We highly recommend that all U.S. Citizen’s cruise with their U.S. Passport book that is valid at least 6 months after your cruise. Guests may also sail with their official Birth Certificate* and a supporting Government Issued Photo ID, like a driver’s license or an identity card.
    • *Please note that hospital Birth Certificates (baby feet Birth Certificates) are not accepted.
  • How long after the cruise does my passport need to be valid for?
    • S. citizen’s sailing with their U.S. Passport book must ensure that it is valid for at least 6 months after your cruise.
  • What if my name no longer matches my ID due to marriage?
    • It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver’s license) and a citizenship document ( e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.
  • What vaccines are required to travel on a Royal Caribbean cruise?
    • All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended, but in some circumstances, they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed on the Centers for Disease Control and Prevention traveler’s health website or by calling toll-free (877) FYI-TRIP and on the World Health Organization website.

Guest Conduct & Other Policies

  • When should I arrive at the port terminal to board my cruise ship?
    • Guests should arrive to the port no later than 60 minutes prior to the published sail time. Guests should adhere to the published check-in windows, where applicable, that can be found in their E-docs (electronic documents) or during general boarding which depends on the ship’s sail time.
    • Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Check-in no later than 3 days prior to their cruise. If you do not complete Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note:All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.
    • If you choose to fly ChoiceAir, Royal Caribbean automatically displays only the airline schedules that will enable you to meet your cruise. For your return home, you have the ability to select the flight that best suits your schedule. Depending on your disembarkation time and port, the time needed to arrive at the airport will vary.
  • What items are prohibited onboard a Royal Caribbean cruise ship?
    • Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.
    • Prohibited items:
      • Firearms & Ammunition, including realistic replicas.
      • Sharp Objects, including all knives and scissors. (Note: Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.)
      • Illegal Drugs & Substances
      • Candles, Incense, Coffee Makers, Clothes Irons, Travel Steamers & Hot Plates. (Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However “”torch lighters”” and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.
      • Hoverboards
      • Illegal Drugs
      • Martial Arts, Self Defense, and Sports Gear, including handcuffs, pepper spray, night sticks.
      • Flammable Liquids and Explosives, including lighter fluid and fireworks.
      • Hookahs & Water Hookah Pipes.
      • HAM Radios
      • Baby Monitors
      • Electrical Extension Cords
      • Dangerous Chemicals, including bleach and paint.
      • Alcoholic Beverages (Note: On boarding day, each stateroom may bring up to two 750 ml bottles of wine or champagne. Guests who purchase alcohol bottles onboard, in a port-of-call, or bring more than the two permitted bottles on boarding day, will have their items safely stored by the ship. These bottles will be returned on the last day onboard for enjoyment once home. Alcoholic beverages seized on embarkation day will not be returned.)
    • Exceptions can be made for the following sporting goods; however, the item must be stored in the guest’s stateroom and cannot be used onboard.
      • Baseball Bats, Hockey Sticks, Cricket Bats, and Golf clubs
      • Skateboards, Surfboards, and Bicycles
    • What is the legal drinking age onboard a Royal Caribbean cruise ship?
      • Effective immediatly on all sailings, the minimum drinking age for all alcoholic beverages on all Royal Caribbean International is as follows.
        • The minimum age to consume alcohol on Royal Caribbean International ships on sailings originating in North America is twenty-one (21).
        • The minimum age to consume alcohol on Royal Caribbean International ships on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).
        • The minimum age to consume alcohol at all private destinations remains twenty-one (21) without regard to where the sailing originated.
      • The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.
    • Is smoking permitted in Royal Caribbean’s casino?
      • During operating hours, the casino will allow smoking, with certain areas designated as non-smoking. There will be visible signage indicating the non-smoking area in the casino. All cruises departing from China and Hong Kong will not have a non-smoking area in the casino. Smoking is not permitted in the casino for any ships departing from Australia and the United Kingdom.
    • Where can I smoke on a Royal Caribbean cruise ship?
      • Indoor smoking is permitted in the Casino, the cigar clubs on Freedom and Voyager Class ships, and one designated smoking venue on ships sailing from Chinese homeports.
      • Outdoor smoking areas will be designated on the starboard side of all ships; with the exception of Oasis-class ships that will allow smoking on the port side of the ships.
    • Am I allowed to bring duty free products I purchased onboard a Royal Caribbean cruise ship?
      • Duty Free items purchased onboard can be taken to your room and enjoyed during your vacation. However, duty free alcohol and in some areas cigarettes will be delivered on the final day or morning of your voyage.
    • Am I allowed to bring alcohol onboard a Royal Caribbean cruise ship?
      • Guests are not allowed to bring beer or hard liquor onboard for consumption or any other use.
      • Alcoholic beverages seized on embarkation day will not be returned. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under the legal drinking age, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them. Please Note: All guests must comply with TSA guidelines for transporting liquids.
      • On boarding day, guests may bring onboard two (2) 750 ml bottles of personal wine or champagne per stateroom in their carry-on luggage. If more than two bottles of wine or champagne are brought onboard, including any alcoholic beverages purchased in ports-of-call or in our onboard shops, they will be stored by the ship and delivered to your stateroom on your last day onboard.
      • Guests on consecutive cruises may bring two (2) 750 ml bottles of personal wine or champagne per voyage, per stateroom. Additional bottles will be stored by the ship and two bottles at a time will be delivered to the stateroom on the first day of each new voyage. Guests bringing more than two bottles at the start of the first sailing should have documentation for any consecutive sailings available to share with security on boarding day.
    • Does Royal Caribbean charge a corkage fee?
      • Guests who consume their personal wine and champagne in public areas, will incur a $15 corkage fee per bottle. Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. No beer or hard liquor may be brought onboard for consumption.Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from onboard shops during the cruise vacation will be stored onboard and delivered to guest staterooms on the last day of the sailing.
    • What is Royal Caribbean’s international age policy?
      • Royal Caribbean International’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).The Company retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.For voyages originating in North America:
        No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest’s age is established upon the first date of sailing.This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military.Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

        INFANT POLICY
        Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or CruiseTour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or CruiseTours, the infant must be at least 12 months old as of the first day of the cruise/CruiseTour. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

        Please be aware that guests travelling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

        Royal Caribbean International reserves the right to ask for proof of age. Royal Caribbean International’s age policy for gambling and consumption of alcoholic beverages is as follows: Please note:An individual’s age on the date of sailing determines his or her status for their cruise vacation. However, if a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services with his or her parent or guardian and to present a government issued form of identification to establish that the guest’s 21st birthday was celebrated during the cruise.

        ALCOHOL POLICY

      • Effective immediatly on all sailings, the minimum drinking age for all alcoholic beverages on all Royal Caribbean International is as follows.
        • The minimum age to consume alcohol on Royal Caribbean International ships on sailings originating in North America is twenty-one (21).
        • The minimum age to consume alcohol on Royal Caribbean International ships on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). The minimum age to consume alcohol at all private destinations remains twenty-one (21) without regard to where the sailing originated. The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.
      • Guests may bring personal wine and champagne onboard only on boarding day, limited to two (2) 750 ml bottles per stateroom. When consumed in any public area, each bottle shall be subject to a corkage fee of $15.00. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Royal Caribbean’s Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age of 21 will not have alcohol returned to them.
      • Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy.
      • All guests must comply with TSA guidelines for transporting liquids.
      • Royal Caribbean reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.
      • GAMBLING POLICY
      • Guests eighteen (18) years of age and older are welcome to play in our casinos (for all Alaska sailings, guests must be 21 years of age in order to play in our casinos).
    • What is the code of conduct for guests onboard the ship?
      • We have outlined the expectations of behavior for people enjoying a cruise vacation in our Guest Conduct Policy. It is available on our website. Most simply put, we want all our guests to enjoy their vacation to the fullest, except when their behavior interferes with other guests ability to enjoy their vacation experience as well.
    • Can I bring an iron or clothes steamer onboard a Royal Caribbean cruise ship?
      • Irons and clothes steamers are prohibited items and should not be brought with you on your vacation.
  • What is Royal Caribbean’s smoking policy?
    • For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas.
    • Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas of the starboard side of all ships; with the exception of Oasis-class ships that will allow smoking on the port side of the ships. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking. On Oasis class, smoking is not permitted in Central Park or the Boardwalk neighborhoods.
    • Casino Royale allows smoking and has a designated area for non-smoking guests. There will be visible signage indicating the non-smoking area in the casino. All cruises departing from China and Hong Kong will not have a non-smoking area in the casino. Smoking is not permitted in the casino for any ships departing from Australia and the United Kingdom.
    • Onboard all interior public spaces are smoke free*. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, and jogging track.
    • Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy.
    • Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas and Cigar Bars**. You must be at least 18 years of age to purchase, possess or use tobacco onboard.
    • Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.
    • Royal Caribbean International kindly asks all guests to please observe the smoking policy. These requests are made to provide a comfortable cruise for everyone. Guest may also inquire at Guest Services for the location of the designated smoking areas onboard.
    • Guests who violate this smoking policy may be subject to further action pursuant to the “Consequences Section” of this Guest Conduct Policy.
    • Royal Caribbean updated the smoking policy September 2013 and the above policy is in enforcement on all ships with cruises departing on or after January 1, 2014.
  • Where does Royal Caribbean get the foreign exchange rates used onboard?
    • Royal Caribbean uses daily market rates published by Bloomberg, a reputable, New York based financial service company.
  • How do I pay for onboard purchases?
    • An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you.
    • The account may be set-up with either a credit card or as a cash account. You may establish a master account and add guests from your stateroom or another stateroom as authorized purchasers on your account.
    • For each purchase made onboard the ship you will receive a receipt at the point of sale. A final statement will be delivered to your stateroom on the final morning of your cruise vacation for your review. Please note all onboard prices are in USD.
    • Guests that set up a Seapass account with a credit card should verify the statement. If all purchases are correct, they will automatically be billed to the credit card. Guests may notice pending charges or authorizations on their credit card. These serve to secure funds for onboard processed transactions. You may see more than one pending charge on your credit card. While the holds aren’t charges, they do reduce your available credit. Most holds are released by the time your cruise ends; however, some may take up to 30 days. Royal Caribbean International® doesn’t control how long the holds remain, your bank or financial institution determines the duration of these holds. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card.
    • Guests on a cash account will need to settle their statement onboard prior to disembarking. The ship will provide you with specific details.
  • What kind of food or drinks am I allowed to bring onboard a Royal Caribbean cruise ship?
    • One of the best things about cruising is the food! And there will be many dining options available to suit most tastes and preferences. However you are free to bring non-perishable prepackaged food in limited quantities.
    • While we have many drink offerings onboard, you are welcomed to bring select beverages onboard.
    • On boarding day, each stateroom may bring up to two 750 ml bottles of wine or champagne, as long as one guest is of legal drinking age. Corkscrews will be provided for guests to enjoy their drinks in their stateroom. If guests wish to enjoy their wine or champagne in our dining or bar venues, there will be a corkage fee applied.
    • Guests may also bring non-alcoholic beverages as carry-on items on boarding day. Non-alcoholic beverages may not exceed 12 standard (17 oz.) cans, bottles or cartons per stateroom. Milk and distilled water brought on for infant, medical, or dietary use are permitted.
    • Guests who purchase alcohol bottles onboard, in a port-of-call, or bring more than the two permitted bottles on boarding day, will have their items safely stored by the ship. These bottles will be returned on the last day onboard for enjoyment once home.
  • What isA a cruise critic Meet & Mingle event?
    • A Meet & Mingle is a fun and memorable opportunity for guests who have been corresponding online at Cruise Critic website to meet face to face. Royal Caribbean provides a private room, complimentary cold hors d’oeuvres, and non-alcoholic drinks, as well as a bar where guests can purchase other beverages.
    • Meet & Mingle events are for registered guests of CruiseCritic.com that have reserved a 7-night (or longer)Royal Caribbean cruise vacation. A minimum of 25 guests is needed to hold a Meet & Mingle. Registered guests can encourage others sailing with them to register, but they are not responsible for ensuring the 25 guests registered minimum is reached. There will be one Meet & Mingle event per cruise and all registered guests will attend that event.
    • There is no age requirement for the Meet & Mingle. Although the environment may be more suitable for adults, younger children are welcome to make new friends with whom they can enjoy their cruise vacation.
  • Are there restrictions for pools, water slides, and FlowRider?
    • Pools
      • No diving, running or horseplay
      • Use handrails and stairways to enter and exit the pool
      • No glassware or food allowed in pool area
      • Children must be supervised by an adult at all times
        • Complimentary swim vests are available in three sizes for children between the ages of 4 and 12. Swim vests can be picked up and returned near the towel station and are only intended for use onboard.
        • Licensed lifeguards will be monitoring the pools during specified pool hours.
      • Due to public health regulations, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the pools, and whirlpool.
    • H2O Zone℠
      • Due to public health regulations, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the H2O Zone.
    • Flowrider®
      • Height Restrictions: Guests must be at least 52″ to boogie board and at least 58″ to stand up surf.
    • Riptide℠
      • Height Restrictions: 42″ minimum
      • Weight Restrictions: 300 lbs. maximum
    • Splashaway Bay℠
      • Height Restrictions: 42″ minimum (42” minimum for the purple slide and 45” minimum for the yellow slide on Liberty of the Seas®)
      • Weight Restrictions: 300 lbs. maximum
    • The Perfect Storm℠ Waterslides (Typhoon℠, Cyclone℠ and Supercell℠)
      • Height Restrictions: 48″ minimum
      • Weight Restrictions: 300 lbs. maximum (220 lbs. maximum for Typhoon℠ and 250 lbs. maximum for Cyclone℠ on Adventure of the Seas®)
    • The Blaster℠
      • Height Restrictions: 45″ minimum (guests under 48″ must ride with an adult)
      • Weight Restrictions: 400 lbs. maximum per raft (2 people)
    • Tidal Wave℠ Boomerang Slide
      • Height Restrictions: 52″ minimum
      • Weight Restrictions:
        • 75 lbs. individual minimum, 280 lbs. individual maximum
        • 450 lbs. total weight maximum
      • Double riders only. No single riders allowed.
      • Hours vary by day and ship.
      • ** Activities and experiences vary by ship.
    • Are Walkie Talkies allowed onboard?
      • Dect phones (portable phones) are available to rent for $25.00 a week on Radiance and Voyager class vessels.  Guests may reserve a set at the Guest Relations Desk, (price is subject to change). Guests are also allowed to have two-way radios, more commonly know as walkie-talkies, for onboard personal communications. Basic specifications are as follows: Up to 10-mile coverage range, Up to 5 watts power, Internal Voice, Operated Transmission, No external mounting antenna.
    • Can passage or a booking request be refused?
      • We are delighted to have provided a safe and enjoyable cruise to millions of guests over the years. To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a booking request from an individual or group and reserve the right to cancel an existing reservation. For more details, see our Refusal to Transport Policy and Guest Conduct Policy. The Refusal to Transport Policy provides, among other things, that a booking request may be denied, for example, where the guest’s conduct on a prior cruise has resulted in disciplinary measures by Royal Caribbean®.
      • Royal Caribbean® is not liable for its refusal to transport any passenger or for its removal of any guest in accordance with these policies. In addition, Royal Caribbean® shall not be required to refund any amount paid by any guest who must leave the cruise vacation prematurely pursuant to either policy, nor shall Royal Caribbean® be responsible for lodging, meals, return transportation or other expenses incurred by the guest or for any consequential or punitive damages
    • Does Royal Caribbean issue W2G forms after winning money at sea?
      • While the Casino is open in US Territorial or International waters, all US Citizens or Residents will be issued a W2G form and required information will be reported to the US Internal Revenue Service for the following events:
        • Individual slot machine jackpot of $1,199.99 or more
        • Bingo session win totaling $1,199.99 or more
        • Single table game payout carrying odds over 300 times the wagered amount
        • Win a Lotto amount exceeding $599 but less than $5,000
      • The above scenarios are also in effect for Non US Citizens or Residents while in US territorial waters when a 1042 form will be issued.
      • Please be advised that Driver’s License or Passport as well as Social Security Number will be required to be presented at time of payment.
    • What is the Royal Caribbean Next Cruise Program?
      • NextCruise is our onboard future cruise booking team available to help you book your next Royal Caribbean adventure.
      • Reasons to book with NextCruise:
        • The richest offer on any sailing guaranteed
        • Get up to $600 in onboard creditor dollars off your next cruise
        • Deposits as low as $100 per person on select fares
        • Handpick your stateroom or suite from the broadest selection
        • Book up to three staterooms for yourself, friends or family on any cruise with the same benefits
        • Save up to 10% off future Shore Excursions when you pre-plan them onboard
        • Combine offer with Crown & Anchor® Society exclusive savings
        • Your travel advisor gets full credit for any booking
    • Do I need to bring cash or do you have ATM’s onboard the ship?
      • You are certainly welcome to being cash to enjoy your vacation experience. There are ATM services onboard and limited currency conversion services. There is a withdrawal fee to use the ATM’s onboard.
    • How can I communicate on a Royal Caribbean Cruise with friends at home or ashore?
      • You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account.
      • Your friends and family can contact the ship by calling (888) 724-7447. Or from outside the U.S. they can call (321) 953-9003. The cost is $7.95 USD a minute and can be charged to their MasterCard® or Visa®. From outside the U.S. additional long distance charges will also apply.
      • You can also use our onboard Internet Cafés, stateroom Internet connection, or Hot Spots to send an e-mail to your friends or family for a minimal fee.
    • Can I use my GoPro or other recording device onboard?
      • You are welcome to make memories onboard with your GoPro or other recording device. Please note, there are restrictions for use during our sports and other outdoor activities. For your safety, electronics are not allowed on the FlowRider®, Zip Line, RipCord® by iFLY® and any water slides onboard.
      • Recording devices are allowed on the Rock-climbing wall and Ultimate Abyss, with appropriate wrist or chest mounts. If the staff notices the camera prevents a guest from safely participating in the activity at any time, they may ask the guest to remove or adjust the camera.
    • How can I share comments or feedback regarding my cruise experience with you?
      • While onboard you can provide feedback to any of our members of staff who will be happy to help make your vacation experience as enjoyable as possible. We also have a guest services desk who can help answer any questions and accept your feedback. After your cruise is over you will receive an email survey. As we are very interested in our guest feedback these surveys are reviewed at every level of our organization.
    • Are there restrictions for onboard activities like rock climbing and ultimate abyss?
    • Bumper Cars
      • Age Restriction: Guests must be 5 years old to ride and 8 years old to drive
      • Height Restriction: Guests under 42” must ride with a guardian. Guests over 42” can ride alone.
    • Bungee Trampoline
      • Weight Restrictions: 30 lbs. minimum, 220 lbs. maximum
      • Bungee jumpers must wear socks, shirt, shorts or pants. No wet clothing or jewelry permitted while bungee jumping.
    • Carousel
      • Height Restriction: In order to ride without an adult, one must be at least 42 inches tall
      • If the person is under 42 inches, they must ride with an adult standing next to them and that adult must have their hands on the child at all times during the ride.
    • Circus/Trapeze School
      • Age Restrictions: 6 years old
      • Guests must wear socks, and dry clothes
    • Ice Skating
      • Parents must be present to supervise their minors at all times and must be on the ice rink with any child under 6.
    • Laser Tag℠
      • Age Restriction: Must be 5 years old.  If under the age of 8 a parent/ guardian must be on the court with them at all times
      • Height Restriction: 40″ minimum
      • Guests must wear dry clothes and closed-toe shoes.
    • NorthStar®
      • Age Restriction: Guests 12 years or younger must have a parent or guardian visible at the activity
      • Height Restriction: 42” minimum to ride with guardian, 48” minimum to ride alone
      • Weight Restriction: 300 lbs. maximum
    • Rock Climbing Wall
      • Age Restriction: Children must be 6 years of age to participate.
      • If the harness does not fit (too big or too little) the guest cannot participate.
      • Climbers must wear socks, dry clothes, shorts or pants.
    • Rip Cord® by iFly®
      • Age Restriction: Must be 3 years or older
      • Height and Weight Restriction: Guests under 6′ must weigh less than 230 lbs. and guests over 6′ must weigh less than 250 lbs.
      • Guests must wear dry clothes and closed-toe shoes.
    • Roller Skating
      • Age Restriction: Guests under the age of 6 must have a parent or guardian on the court with them at all times
      • Helmets must be worn, but all other safety pads are optional
    • Sky Pad℠
      • Age Restriction: 5 years of age minimum to jump, 7 years of age minimum to jump with the VR set
      • Weight Restriction: 20 lbs. minimum, 240 lbs. maximum
    • Sports Court
      • Guests must wear closed-toe athletic shoes.
    • Ultimate Abyss℠
      • Height Restriction: 44” minimum
      • Weight Restriction: 330 lbs. maximum
    • Zip Line
      • Age Restriction: Guests 12 years or younger must have a parent or guardian visible at the activity
      • Height Restriction: 52″ minimum
      • Weight Restriction: 75 lbs. minimum, 275 lbs. maximum
    • Hours vary by day and ship.
    • ** Activities and experiences vary by ship.
    • What is Royal Caribbean’s Onboard Visitors Policy?
      • Guests Visitors: Guests sailing on board Royal Caribbean International ships are not authorized to have visitors onboard the ships.
      • Travel Advisors: All arrangements for travel advisors to visit our ships for business reasons must be authorized in advance through the Sales Department.
      • Exception: For those that are attending a wedding reception onboard, you will be processed through the wedding planner to obtain approval to board the ship.
    • What happens if items in my luggage are identified as prohibited during Royal Caribbean’s Security screening?
      • If you bring an item that is on the prohibited items list that is on our website the items will be confiscated. Your bag will be put aside and you will be sent a notice to come to a secure area to remove the item and pick up the rest of your luggage. Depending on the circumstance the item will either be disposed of or returned at the end of the voyage.
    • What is save the Waves?
      • Save The Waves® is a Royal Caribbean International-sponsored program that focuses on protecting the ecology of the oceans, both in port and at sea.

Embarkation and Transportation

  • When should I arrive at the port terminal to board my cruise ship?
    • Guests should arrive to the port no later than 60 minutes prior to the published sail time. Guests should adhere to the published check-in windows, where applicable, that can be found in their E-docs (electronic documents) or during general boarding which depends on the ship’s sail time.
    • Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Check-in no later than 3 days prior to their cruise. If you do not complete Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.
    • If you choose to fly ChoiceAir, Royal Caribbean automatically displays only the airline schedules that will enable you to meet your cruise. For your return home, you have the ability to select the flight that best suits your schedule. Depending on your disembarkation time and port, the time needed to arrive at the airport will vary.
  • What is the Grandview Train Transfer in Alaska?
    • Why the Train? 
      • A relaxing transfer experience at the beginning or end of the cruise.
      • Direct boarding from either the pier or airport (complementary transfer from the Anchorage Hospitality Center to the Grandview).
      • Provides those of you who are not able to take a Cruisetour with a glimpse into Alaska’s scenic landscape, some of which is only visible by train.
      • You can stand and move about the train during the transfer.
      • Dining and lounge cars offer varied food & beverage options (cashless system only Visa, MasterCard, American Express, Discover and Diners) plus added areas for relaxation.
      • Wildlife sightings along the train route are common.
    • Northbound or Southbound
      • Southbound Train for Southbound Cruises
      • Anchorage to Seward Pier Terminal
      • Used by guests arriving in Anchorage to board their cruise in Seward.
      • Northbound Train for Northbound Cruises
      • Used by guests ending their cruise in Seward and going to Anchorage for flights or other post cruise plans.
    • Booking/Reservations Information
      • Air/Sea guests may book the upgrade to the train transfer as follows:
      • Southbound guests may purchase the upgrade at the Anchorage Hospitality Center. This will be charged to the guests’ onboard account.
      • Northbound guests may purchase the upgrade at the Guest Relations Desk onboard the vessel.
      • Cruise only transfer and pre cruise hotel package upgrades to train transfer can be booked:
      • In advance with Royal Caribbean Reservations Dept. (1-800-327-6700)
      • At the Anchorage Hospitality Center
    • Does Royal Caribbean offer transfers or shuttle buses to and from the airport?
      • Yes, all ports have transfer services to and from the airport at an additional fee.
      • When purchasing your airline tickets with ChoiceAir, cruise transfers are provided as an option on the guest preference page.
      • If you did not receive your transfer vouchers with your travel documents, you will be on the manifest and greeted at your arrival airport by one of our representatives.
    • What transportation options are available to get to a Royal Caribbean departure port terminal?
      • If you choose to make your own air arrangements or book air through our online ChoiceAir Travel Program you may wish to purchase ground transportation to the ship. Transfers are available for purchase from the arrival airport to the pier on day of sailing and from the pier to the departure airport on debarkation day only. It is recommended that transfers are purchased two weeks prior to sailing. Please remember we require your flight information in order to promptly meet all guests. To purchase your Royal Caribbean Guest Transfer or for additional information consult your travel advisor or our Reservations Department at (800) 327-6700.
      • Guests that are cruise-only (i.e., have not made air arrangements through us) may also purchase this transfer service (called Royal connections) separately.
      • If you are close enough (or you like road trips) you can also drive to the departure port. Parking is typically available on a first-come, first-served basis at most piers for a minimal fee. But every pier does vary.
    • What is GroundLink transportation?
      • GroundLink, a worldwide car service provider, has partnered with us to provide you with an alternative for your private ground transportation needs at most of our arrival and departure ports. Arrangements can be made to and from your residence, the airport or the port. They offer sedans, SUVs, vans and limo services in more than 110 countries, 45 departure and arrival ports and 5,000 airports. GroundLink has great car service rates.
    • What is Aloschi Brothers transportation?
      • Aloschi Bros., an Italian based car service provider for over 50 years, has partnered with Royal Caribbean to provide private ground transportation for Rome and Venice, Italy ports. Aloschi offers both round trip and one-way transfers from the airport and pier. Take your choice of sedan, SUV, and bus service for your travel.
    • Can I join a Royal Caribbean cruise after it starts or leave before it ends?
      • It depends on the specific itinerary of your cruise, your nationality, and various United States and foreign laws. Joining the cruise at one of its ports of call or leaving the cruise prior to its scheduled termination point may be prohibited by law. If you need to join late or leave early, or both, submit your request in advance and we will tell you whether your proposed changes will be permitted. There is a cut-off date for submitting this information, so make you submit your request early. Please note that no refunds, prorated or otherwise, are granted to customers who join their cruise late or leave their cruise early. Certain governments impose fines or other charges when a guest permanently disembarks from a cruise before its final port of call. The guest will be responsible for those charges. Guests who have already booked a flight can book a transfer with Royal Caribbean.
    • What happens if I miss my boarding due to travel delays?
      • Guests who miss their cruise due to travel delays can contact the Emergency Travel Team (ETT) to discuss their options going forward. In specific situations, when the guest has the proper documentation, it is possible to join the cruise at the next port of call, but all options must be discussed with ETT.
      • If you miss the departure of your trip due to carrier-caused delays or other covered reasons, Royal Caribbean Travel Protection Program package of benefits reimburses you for additional accommodations, meals and “catch-up” transportation expenses. Otherwise, you are responsible for any expense incurred to meet the ship at its next port of call. For this reason, many guests find it is easiest to arrive a day prior to sailing and stay in a hotel the night before to avoid any possible delays.
    • Does Royal Caribbean notify guests of airline schedule changes?
      • When airline partners dvise Royal Caribbean of schedule changes, we will contact guests via the email address provided when the air reservation was confirmed with the updated flight schedule that the airline has provided.
  • What are partial cruises?
    • Partial cruises allow you to enjoy part of your cruise vacation in the event that you are unable to meet the ship in the scheduled boarding port, or would like to end your cruise earlier than the scheduled departure date.Requests for security clearance concerning late boarding or early departure must be submitted in writing to the Guest Flight Operations office for consideration at least one week prior to sail date. Guests must have a confirmed reservation in order to receive clearance. If the reservation was made by a travel agency, the agency must submit the request on travel agency letterhead. Guests with reservations made directly through Royal Caribbean International or royalcaribbean.com can submit their own request. Please include a return fax number or e-mail address.If guests are pre-approved for boarding/departure in an alternate port of call, the ship’s security staff is notified to expect the guests at the designated port. The approved guests are responsible for making all travel arrangements and will incur any additional expenses (for flights, hotels, transfers to the pier, etc.). Prepaid gratuities will be added to all approved reservations for the length of cruise.Restrictions: Certain countries, such as the U.S., Italy and Norway, have cabotage laws affecting passenger movements. These laws restrict foreign flag passenger vessels (such as those operated by Royal Caribbean) from transporting guests from one port to another port in the same country. In the U.S., the cabotage law applicable to the cruise industry is commonly called the Jones Act but is legally titled the Passengers Services Act. A brief summary of this U.S. law follows:If a passenger (as listed on a vessel passenger manifest) embarks in a U.S. port and the vessel calls in a nearby foreign port (such as Ensenada, Grand Cayman and Nassau) and then returns to the U.S., the person must disembark in the same U.S. port. A passenger who embarks and disembarks in two different U.S. ports (such as Los Angeles and San Diego) would result in the carrier (not the violator) being fined. The vessel must call in a distant foreign port before the U.S. embarkation and disembarkation ports can differ. The nearest distant foreign ports are in or off the coast of South America. If either the passenger’s embarkation port or disembarkation port is in a foreign country, then the provisions of this cabotage law do not apply. Nor do they apply in Puerto Rico and the U.S. Virgin Islands.

      Similar passenger movement restrictions exist for cruise vessels calling in Italy and Norway.

  • What is CruiseFly?
    • CruiseFly is a revolutionary new service offered by the Marina Bay Cruise Centre Singapore (MBCCS). This service offers guest the convenience of checking in for flights departing the same day of the ship’s arrival into Singapore. With CruiseFly, guests can expect to check-in, deposit their bags and collect their boarding passes without having to queue at the airport. Guests will also no longer need to concern themselves with arriving at the airport three (3) hours prior to their flight departure time. Guests will only need to arrive one (1) hour before their flight and can proceed to clear immigration directly upon arriving at Singapore Changi Airport.
  • What time do I have to depart a Royal Caribbean cruise ship?
    • On the final morning of a cruise experience in most countries all guests must leave the ship before the guests joining the next cruise can board. In most environments the latest time to leave the vessel will be between 10:00am and 11:00am. Each ship will provide an as you depart flyer with the exact details for that vessel and port of boarding. Royal Caribbean offers two departure types: Regular and Self-Assist.
    • For guests who have purchased air, hotel and cruisetour packages through Royal Caribbean, transfers will be provided. If you have made your own air and hotel arrangements, you will be responsible for that transportation to the airport and/or hotel. For cruise-only guests, we offer Royal Connections transfer service. Please contact your travel advisor or our Customer Sevice Department for complete details.
  • What should I do before my cruise?
    • Here are some things you need to know about those moments just before you hop onboard.
      • For the first day of your cruise, pack a small carry-on bag with your travel documents, a change of clothes, bathing suit, workout clothes and any medications you may need. That way you don’t have to wait for your checked bags to arrive in your stateroom to start having fun.
      • We highly recommend that you take advantage of our Check-in which is available up to 72 hours prior to your sailing. This way, you can have the smoothest pier check-in and boarding.
      • Log in to your Cruise Planner on our website prior to your sailing to book Shore Excursions, Dining reservations, and even entertainment on select sailings. This way you can spend your first day onboard exploring.
      • Royal Caribbean International requires guests to be checked in no later than 60 minutes, sometimes 90 minutes, prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. * Some sailings may require an earlier check-in time.
      • Your luggage tags will be included in your Guest Ticket Booklet. Please print as many copies as you need to make sure all your bags have their own luggage tag. This will help us easily identify your bags and have them delivered to your room while you explore the ship.
  • What should I do on the first day of my cruise?
    • Here are some things you need to know about those moments just after you hop onboard.
      • Head to the Windjammer Marketplace and enjoy a meal before heading to your stateroom.
      • As soon as you enter your stateroom, you’ll find our Cruise Compass with schedules for all the onboard activities. And, if you’re a Crown & Anchor Society member, your benefits will already be loaded to your SeaPass card and ready to use!
      • If you’re traveling with family, pass by our Adventure Ocean area to register your kids in our fun, interactive, and age-appropriate activities. In addition to your Cruise Compass, you will receive a daily Adventure Ocean Kids Cruise Compass with specific youth program activities.
      • Before departure, you must attend the mandatory pre-departure assembly muster drill to familiarize all guests and crew with the location (muster station) where they are to assemble in the unlikely event of an emergency.
      • If the spa or fitness classes are your thing, we suggest making your appointments on the first day, as the most popular treatments and times fill up fast.
      • Quench your thirst onboard with a beverage package. The ultimate in convenience and value, pay one set price and enjoy a vacation of endless refreshment.
      • If specialty dining is more of your thing, check out our dining packages where you can experience several unique restaurants and enjoy great savings.
    • What types of vehicles can guests reserve with GroundLink?
      • GroundLink offers an extensive array of vehicles which can accommodate from a single passenger to very large groups. Guests can reserve a standard town car, SUV, 14-passenger van, and stretch limousines. Guests can view all types of vehicles on the GroundLink web site.
    • Does Groundlink offer their service anywhere worldwide?
      • They service many Royal Caribbean International ports-of-call, arrival and departure ports and 5,000 airports around the world. They can provide guests with a car, a van or a limo almost anywhere worldwide.
      • Book online now, call (800) 687-9614 or email res@groundlink.com to find the easiest way to get to and from the port on your next cruise vacation.
    • What is the capacity of GroundLink’s Vehicles?
      • Sedans: Up to 4 passengers, and three 27″ bags.
      • Minivan and SUV: Up to 6 passengers and 4 bags. If less people, more bags will fit.
      • Full Size Van: 14 passengers with no luggage or 10 passengers and 10 bags.
      • Stretch Limousines: 6, 8 or 10 passengers and three 27” bags
    • Can I have a GroundLink diver wait for me with a sign outside of baggage claim?
      • The guest can request a “Meet and Greet” service (inside pick up) and their chauffeur will wait for them at baggage claim (for domestic flights) or outside customs (for international flights) with a groundlink sign and their name on it.
    • Will I still be picked up on time by GroundLink if my flight is delayed?
      • GroundLink constantly monitors flights and automatically adjusts the pick up time in accordance with the latest arrival time of the flight. As long as the guest remains on the same airline and flight, they do not need to contact Groundlink as they will check the flight’s status. Only in the event that the guest has changed airlines or flight, will they need to call Groundlink and give us the new information for their pick up.

Onboard Guest Services

  • Will my phone work onboard a Royal Caribbean ship?
    • Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through “cellular at sea”. These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cellular provide for more information on these rates and special packages available.
    • Additionally, another option for staying connected without utilizing your celluar data, is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via wifi, with a variety of packages to choose from.
  • Do you exchange cash for local currency onboard or at the port?
    • There are limited currency conversion options onboard, however we do accept most major currencies and convert them to US dollars with applicable conversion rates. There are not always exchange facilities available or open in the ports.
  • Can I rent or order formal wear for my celebration?
    • We do offer tuxedo rental onboard most of our ships. Please use the link below to check availability.
    • We also offer full laundry and dry cleaning services on board. We do not provide irons in the staterooms as they constitute a fire hazard.
  • Does Royal Caribbean offer in-stateroom babysitting?
    • As of September 30th, 2018 we are discontinuing our in-stateroom babysitting, Sitters at Sea. We’ve made this decision as we are unable to consistently guarantee this service on every sailing. If your sailing departs prior to September 30th, 2018, we will happily accommodate your request if sitters are available. Once onboard, please visit Guest Services regarding availability during your cruise. Please know, our Adventure Ocean and Royal Babies & Tots programs remain unchanged and we still offer “Late Night Party Zone” group sitting by our Adventure Ocean Youth staff for children between the ages of 3-11 between the hours of 10 PM to 2 AM for $7.00 USD/hour.
  • What is the difference between Self-Assist Early Departure and regular Departure?
    • Self-Assist Early Departure is for guests who want to be off the ship early and can manage their luggage themselves. Regular departure is for guests who want to use our luggage service and don’t mind an assigned departure time. Please note, wheelchair assistance cannot be provided for the Self-Assist program.
    • SELF-ASSIST EARLY DEPARTURE
      • The night before departure, please keep your luggage in your stateroom and take it with you when you leave. Luggage tags are not required.
      • On departure morning, your invoice will be delivered to your stateroom. Please depart before the specified time with all of your luggage.
      • Proceed to the gangway with your bags and SeaPass card to depart, and after the immigration and custom checks, proceed to the transportation area.
    • REGULAR DEPARTURE
      • The night before departure, please place name tags on all your bags and leave them outside of your stateroom door by the time specified. Make sure to keep flight tickets, passport/proof of citizenship, and any valuables with you. A video overview of the disembarkation process will be shown on your stateroom television.
      • On departure morning, your invoice will be delivered to your stateroom. Enjoy breakfast or relax in your designated departure lounge until your number is called.
      • Proceed to the gangway with your SeaPass card to depart and then head to the baggage claim area corresponding with your luggage tag number, and after the immigration and custom checks, proceed to the transportation area.
    • Are there professional photographers onboard?
      • Each Royal Caribbean cruise ship has many professional photographers onboard that are ready to make your cruise memories last a lifetime. From embarkation and gangway photos at ports of call to formal portaits, our photographers are ready to capture moments that you will treasure forever.
      • Photos can be purchased at the Photo Gallery onboard. Gallery locations vary by ship.
    • What can I do if the show I want to book is sold out?
      • Once onboard please check with the Box Office or log into the Royal Caribbean app (App Store or Google Play) to see if there are any available bookings.
    • Does Royal Caribbean offer Luggage Valet?
      • Luggage Valet is a service offered onboard which enables guests to bypass traditional airport check-ins. Guest who participate will be processed onboard the ship and receive their airline boarding passes, luggage tags as well as baggage claim checks for their checked-in luggage.
      • Luggage Valet is offered at a minimal fee, plus the airline luggage fees. The per person fee is waived for guests staying in Grand Suites and above.
      • This service is available in these selected ports and airlines on 7 night sailings or longer:
·       PORT GUEST FLIGHT AND ALL
CONNECTIONS MUST BE WITH
Miami, Florida Miami International Airport (MIA)
American Airlines
Delta Air Lines (Domestic Flights Only)
United Airlines
Fort Lauderdale, Florida Fort Lauderdale–Hollywood International Airport (FLL)
Alaska Airlines
American Airlines
Delta Air Lines (Domestic Flights Only)
JetBlue
Southwest Airlines (Latest Flight 6pm)
United Airlines
Port Canaveral, Florida Orlando International Airport (MCO)
Alaska Airlines
American Airlines
Delta Air Lines
JetBlue
Southwest Airlines (Latest Flight 6pm)
United Airlines
Seattle, Washington Seattle-Tacoma International Airport (SEA)
Alaska Airlines
American Airline
Delta Air Lines (Domestic Flights Only)
JetBlue
Southwest Airlines (Latest Flight 6pm)
United Airlines
  • Other criteria for eligibility:
    • You must be flying on the entirety of the journey with the same air carrier.
    • Your flight needs to be the same day of ship’s arrival.
  • Participating airlines vary by port. Consult the Guest Relations Desk onboard for specific port qualifications and additional information. An additional fee will apply.
  • What can I expect between consecutive cruises?
    • Just because your ship is docking, doesn’t mean your vacation is ending. If you’re one of the lucky ones continuing on the following voyage aboard the same ship, we’ve enhanced our award-winning service to provide a seamless transition for you.
    • Here’s what you can expect between cruises:
      • Special attention, activities and dining options, such as:
        • Personalized services
        • Assistance to ensure your main dining room seating requests are made in advance of the following cruise
      • Continued access to your stateroom, including in-stateroom TV entertainment
      • A special notice to keep you in the loop of turnaround day immigration requirements and options-whether you’re planning to remain onboard or go ashore
      • A minimal amount of ship-wide public announcements to maintain a relaxing atmosphere; we’ll try and limit all departure updates to the departure lounges and in-stateroom TV programming
      • A hot breakfast in our dining room or café. If you’re in a suite category stateroom, you’ll be treated to an exclusive continental breakfast hosted by guest services or the concierge
      • An on-hand Shipboard Staff, ready to answer any questions and ensure your comfort
    • Are beach / pool towels provided onboard?
      • Pool/beach towels are available for check out at stations located on the pool deck. Guests musthave their SeaPass card in order to check out pool towels. Once used, guests must check in the same number of pool towels that they checked out. If a guests does not return the same number of towels they checked out, a $25.00 fee per unreturned towel will be added to their onboard account. Guests may check out as many towels as they need for their day at the pool, port of call, or shore excursion.
    • What is a cruise compass?
      • The Cruise Compass keeps you in-the-know about everything there is to see and do both onboard and off. Think show times, restaurant open times, when and where bingo will be played, and what shops have sales. It also provides details about the amazing ports you’ll visit and so much more. Don’t leave your stateroom without it! It’s easy to pack into your bag or pocket so that you don’t skip a beat! Plan your cruise your way and enjoy everything your ship has to offer. The Cruise Compass is placed in your stateroom each evening for the following day.
      • Also, on select ships, your Cruise Compass will be loaded onto the Royal Caribbean International App. This way you can plan your time onboard straight from your mobile device! Check out the App Store or Google Play to download the app.
    • How do I recognize exceptional service for a crew member?
      • Feel free to recognize crew members who make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Gratuity envelopes are available in your stateroom. You’ll find a comment card there, too – another way you can provide feedback and recognition for wow-worthy crew members.
    • What are wayfinders? How can I find my way around the cruise ship?
      • Looking for your stateroom, a particular restaurant, or activity? Our interactive Wayfinder screens, located in the elevator lobbies, will help get you there. Wayfinders allow you to instantly view a map of the entire ship and are available in English, Spanish, German, Portuguese, Italian, and French.
      • Wayfinders may not be available on all ships.
    • How can I purchase onboard photos?
      • All shipboard photo products and services can be either purchased pre-cruise with a discount or on board for full price. All professional photo operations are handled by Image Photo Services on all Royal Caribbean ships. There is no ability to offer post-cruise sales of any photographic products or services.
      • Alternatively, write to:
      • Image
        c/o Image Photo Services, Inc.
        2085 NW 87th Ave, Suite A
        Miami, Florida 33172
    • What is the electrical voltage equipped for Royal Caribbean ships?
      • All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets.
    • Does Royal Caribbean offer Religious Services onboard?
      • Royal Caribbean ships offer one interdenominational service (for all faiths), per voyage.
      • A Priest will also offer a daily mass if there is a priest onboard. We are not able to guarantee that a priest is onboard for all our sailings, but we do try to book Priests for our Christmas and Easter sailings, and on repositioning sailings. These are subject to the cancellation of a Priest during the holiday periods.
      • We try to book a Rabbi onboard for Jewish high holidays (Hanukkah and Passover). In the absence of a Rabbi booked by Royal Caribbean, the ship will ask for volunteers to conduct the Seder service on the first night of Passover.
      • In the absence of visiting Clergy, a crew member onboard will conduct the interdenominational service.
      • Services are held in an appropriate quiet venue, including but not limited to, the Library, a secondary lounge, conference center or a chapel.
      • When a Priest is onboard, the priest will conduct a daily Catholic Mass, as well as a separate interdenominational service, and provide counseling for passengers and crew members who may be in need.
      • Passover
      • Passover begins at sundown and will continue for 8 days. All ships organize a Seder service on the first night of Passover and all ships will have a Rabbi or Cantor onboard. In the absence of a Rabbi booked by Royal Caribbean, the ship will ask for volunteers to conduct the Seder service on the first night of Passover. This function is usually held in the Windjammer.
      • Following the Seder service there will be a Seder Dinner – usually in the Windjammer. There will be a traditional meal prepared including brisket, potatoes, etc. The dining room will have baskets of Matzo available upon request during Passover.
      • Information on the place and time of the Seder service and meal will be printed in the Cruise Compass.
    • What are Royal Caribbean WOW bands?
      • In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship.
      • WOW Bands come equipped with RFID chips that enable guests to:
        • Unlock stateroom doors
        • Make purchases at bars, onboard shops, and lounges
        • Login at Royal iQ stations
        • Access lounges (Suite guests and Crown & Anchor members)
      • Guests who wish to use a WOW Band in place of their SeaPass card may purchase one onboard for $4.99**. Guests in Grand Suites and above (Golden Suites & Royal Premiere for Spectrum of the Seas and Quantum of the Seas) will continue to receive the WOW Bands in their staterooms at no charge. WOW Bands are not reusable and are unique to each sailing.
      • For departure and boarding the ship in ports, guests will need a SeaPass card.
      • Wow Bands are only available on Symphony of the Seas®, Harmony of the Seas®, Ovation of the Seas®, Anthem of the Seas®, Quantum of the Seas®, and Spectrum of the Seas®.
      • ** Port taxes will be applied. Purchase price is subject to change without notice.
    • Is English the main language spoken onboard?
      • Royal Caribbean International is a global brand with sailings all around the world. The main language spoken onboard is English. However, on our Culturally Enriching Cruises, like those departing from Mainland China, Mandarin may be used more frequently. Though, all of our staff members onboard can assist you in English.

Itinerary Updates & Travel Alerts

  • Are any itineraries being affected by a tropical storm or hurricane?
    • There are currently no itineraries being affected by a tropical storm or hurricane.
  • Can Royal Caribbean change a cruise itinerary?
    • In the event of strikes, lockouts, riots, weather conditions or mechanical difficulties, or for any other reason whatsoever, Royal Caribbean® may, at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing or port of call and may, but is not obliged to, substitute another ship or port of call and shall not be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, deviation or substitution. Royal Caribbean® shall not be responsible for any failure to adhere to the arrival and departure times published in this brochure for any of its ports of call.
    • While every effort will be made to adhere to the specifics shown herein for a cruise, circumstances may necessitate changes or deviations therefrom. All schedules, itinerary destinations, hours of arrival and departure, hotel and/or conveyances and other aspects of Cruisetour programs are subject to change without prior notice. Neither Royal Caribbean® nor any affiliated party shall be required to refund any portion of fare or other charges or make any compensation under these circumstances.
  • How do I know how the weather on my Royal Caribbean cruise will be?
    • We are currently working to provide port-specific weather information on our website. In the meantime, many travel guides and magazines offer the average weather conditions of cities across the globe.There are also many weather prediction websites where you can find daily weather information:
o   The Weather Channel website
o   National Weather Service website
o   Weather Underground website
o   AccuWeather website
o   CNN website
o   Intellicast website
  • What happens if there’s a hurricane predicted at the time of my Royal Caribbean cruise?
    • We try to avoid operating any ship in the vicinity of a tropical system, and we will monitor the progress of these storms very closely. If there is a potential threat to any of our guests or ships, the itinerary may be altered to try to avoid any interaction with the storm or any affected areas. Additionally, our web sites are continually updated to provide guests with information when a storm develops. For the latest information on itinerary changes and weather impacts on ports, please visit our Itinerary Updates page.

Port Location, Directions & Parking

  • Is there parking available at the Royal Caribbean port cruise terminal?
    • Most ports have parking lots and garages for cruise guests for a minimal fee. It is on a first-come first-serve basis. Every pier does vary.
  • Where is the port of Miami?
  • Port of Miami – Dodge Island
    1015 N. America Way
    Miami, FL 33132
    Port of Miami website
  • Directions
  • From Miami International Airport (7 miles):
  • Via Port Tunnel: Take 836 East through the toll.
  • Continue onto FL836 E/I-395 E, then keep right to merge onto MacArthur Causeway.
  • Use the left 2 lanes to take the exit towards Port of Miami Tunnel and follow the signs to your pier terminal.
  • Via Port Bridge: Take 836 East through the toll.
  • Exit at US1 N.E. 2nd Avenue/Biscayne Boulevard, proceed straight through one light, and then turn right at the second light onto Biscayne Boulevard (US1).
  • Stay in your left-hand lane and turn left into the Port of Miami on N.E. 5th Street.
  • Drive across the bridge and follow signs to your pier terminal.
  • From Ft. Lauderdale International (26 miles):
  • Via Port Tunnel: Take I-95 South to Exit 2D toward I-395 E/Miami Beach.
  • Merge onto MacArthur Causeway.
  • Use the left 2 lanes to take the exit towards Port of Miami Tunnel and follow the signs for your pier terminal.
  • Via Port Bridge: Take I-95 South to Exit 3B, N.W. 8th Street.
  • Turn left onto 5th Street and continue straight until you reach the Port of Miami entrance.
  • Drive across the bridge and follow signs to your pier terminal.
  • Parking Information
  • The guest parking areas are located adjacent to the piers. Depending on pier location, there are multi-level garages or, flat open-air lots. Rates are $22.00 USD per day for regular vehicles.  Rates will vary for larger vehicles.  If the vehicle is over 20′ in length then an additional $20.00 is added per day all oversized vehicles can only park in Lot #2.  (Rates are subject to change without notice by the Port of Miami). Rates are payable by cash, credit card (Visa, MasterCard, American Express and Discover only), or any major U.S. Travelers Check. Please note that debit cards are not accepted.Bus Information
  • Our Florida Bus Program is provided by Cruise Connection of Florida.
  • For rates, availability and pick up locations, please contact our Reservations center at (800) 327-6700.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is Port Everglades (Fort Lauderdale)?
    • Port Everglades
      1850 Eller Drive
      Fort Lauderdale, Florida 33316
    • Royal Caribbean Directions to Fort Lauderdale (Everglades) Cruise Terminal:
    • From Fort Lauderdale International Airport (5 miles):
    • Exit the airport and follow signs for I-595 East/Port Everglades. Continue to the last exit on I-595 East and follow the signs to Port Everglades.
    • This will automatically take you to the Port Everglades security entrance.
    • From there, follow the directional signs for your designated ship’s pier terminal.
    • From Miami International Airport (30 miles):
    • Take 836 East to I-95 North.
    • Exit I-95 North at 595 East.
    • Follow 595 to the end; then follow the Port Everglades signs.
    • Parking Information
    • After dropping off your checked luggage at the pier terminal with the porters and cruise line representative, proceed to the appropriate parking garage for that terminal. Rates are $15 USD per day for the regular vehicles and $19 for the oversized vehicles (rates subject to change without notice by the Port Authority). For additional information or vehicle size restrictions, please contact USA Parking at (954)468-3680.
    • Security at the Pier
    • Please expect delays related to security and immigration procedures when arriving at the pier to board the ship. These procedures have been designed for your safety and all attempts will be made to expedite you through the process as quickly as possible.
    • For any day of travel concerns you may have, please contact us at (800) 256-6649 or (305) 539-4107.
    • Bus Information
    • Our Florida Bus Program is provided by Cruise Connection of Florida. For rates, availability and pick up locations, please contact their Reservations center at (800) 327-6700.
    • All rates and prices are subject to change.
    • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is port Canaveral (Orlando)?
  • Cruise Terminal #1
    9050 Discovery Road
    Cape Canaveral, Florida 32920
  • Royal Caribbean Directions to Orlando (Port Canaveral), Florida Cruise Terminal:
  • From Orlando International Airport (MCO):
    Apporximately 45 minutes west of Port Canaveral.
  • Take the North exit from the airport, staying to the right on SR 528 East.
  • Take SR 528 East all the way to Port Canaveral.
  • Upon approaching the port area, follow the signs indicating Port Canaveral Cruise Terminals B Side.
  • From Melbourne International Airport (MLB):
    Approximately 25 miles (40 minutes) south of Port Canaveral.
  • Exit east (left) out of the airport onto NASA boulevard and follow to U.S. Highway 1.
  • Turn left (north) onto U.S. Highway 1.
  • Travel approximately 20 minutes on U.S. Highway 1 passed the intersection of S.R. 520 in Cocoa about one mile to the S.R. 528 exit.
  • Exit and travel east on SR. 528 for approximately 10 miles, crossing the Indian River, Nerritt Island and the Banana River to reachPort Canaveral.
  • From Orlando Sanford International Airport (SFB):
    Approximately 1 hour northwest of Port Canaveral.
  • Exit the airport south to the Central Florida Greenway (Toll Road 417).
  • Go south 23 miles to S.R. 528 (the Beach line Expressway) eastbound exit.
  • Go east (37 miles) to the Port.
  • From Space Coast Regional Airport (TIX):
    Located about 20 minutes from the Port in Titusville FL.
  • Exit and drive east three blocks
  • Turn south onto U.S. Highway 1 to the Beach line Expressway (S.R. 528) and follow this east to the Port.
  • From Daytona Beach International Airport (DAB):
    Located about 75 miles north of Port Canaveral.
  • Take I-95 south to S.R. 528 East and follow to the Port
  • Parking Information
  • Parking is $17.00 per day, including day of arrival and day of departure. Rates are subject to change without notice.
  • Disabled Parking spaces are available and the fee is waived for vehicles transporting certain persons who have disabilities that:
  • Have special equipment, such as ramps, lifts, foot or hand controls for use by a disabled person
  • OR
  • Display a Florida Toll Exemption Permit as explained in s. 316.1964, Florida Statutes
  • Display a Florida Disabled Veteran (DV) license plate issued under s. 320.084; s. 320.0842; or s. 320.0845, Florida Statutes
  • Parking agents will not grant parking waivers for any other reason than the ones listed above.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Galveston?
  • Port of Galveston
    Cruise Terminal 2
    2702 Harborside Dr. Pier 27
    Galveston, TXRoyal Caribbean Directions to Galveston, Texas Cruise Terminal:
    From Hobby (HOU) Airport:
  • Turn right onto Eastex FRWY/US-59
  • Merge onto US-59 S via the ramp- on the left.
  • Take I-45 south to Exit 1C, and turn left (east) onto Harborside Drive/Hwy 275.
  • Continue about 4.7 miles to Kempner / 22nd street (which is the street leading into the Cruise Ship Terminal entrance), and turn left.
  • The are adjacent to the terminal is for loading/unloading luggage curbside only.
  • From George Bush International Airport (IAH):
  • Exit the airport and turn right onto Eastex FRWY/US-59.
  • Merge onto US-59 S via the ramp- on the left.
  • Take I-45 south to Exit 1C, and turn left (east) onto Harborside Drive/Hwy 275.
  • Continue about 4.7 miles to Kempner / 22nd street (which is the street leading into the Cruise Ship Terminal entrance), and turn left.
  • The are adjacent to the terminal is for loading/unloading luggage curbside only.
  • Parking Information
  • Port shuttle buses will transport guest between parking lot and terminal.
  • Payment: Cash, Visa, MasterCard
  • (Guests can pre-pay for parking by going to the port web site.)
  • At the Pier
  • Please expect delays related to security procedures when arriving at the port to board the ship. These procedures have been designed for your safety and all attempts will be made to expedite you through the process as quickly as possible. Please do not arrive before 11AM as space is limited in the terminal.
  • For any day of travel concerns you may have, please contact our local cruise line representative, Cruise Service USA at (912) 996-5591 or us at (800) 256-6649 or (305) 539-4107.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Cape Liberty?
  • 4 Port Terminal Boulevard
    Bayonne, N.J. 07002-5038
  • Royal Caribbean Directions to Cape Liberty, New Jersey Cruise Terminal:
  • From Newark International Airport (9 miles):
    • Exit the airport, following signs to the NJ Turnpike.
    • Take the NJ Turnpike to exit 14A.
    • Pay toll at exit and continue straight (after traffic light onto bridge) onto Route 440.
    • Follow signs for Route 440 South.
    • Continue on Route 440 South to Port Terminal Blvd.
    • Turn left at Port Terminal Blvd. (there is a traffic light at the intersection).
    • This is the entrance for the “Peninsula at Bayonne Harbor” or the old “Military Ocean Terminal Bayonne.”
    • Continue straight and approach the guard gate.
    • Continue past the guard gate and follow the signs to the cruise terminal.
  • From NJ Turnpike north or south:
    • Exit the airport, following signs to the NJ Turnpike.
    • Take the NJ Turnpike to exit 14A.
    • Pay toll at exit and continue straight (after traffic light onto bridge) onto Route 440.
    • Follow signs for Route 440 South.
    • Continue on Route 440 South to Port Terminal Blvd.
    • Turn left at Port Terminal Blvd. (there is a traffic light at the intersection).
    • This is the entrance for the “Peninsula at Bayonne Harbor” or the old “Military Ocean Terminal Bayonne.”
    • Continue straight and approach the guard gate.
    • Continue past the guard gate and follow the signs to the cruise terminal.
  • From NYC, via the Lincoln Tunnel:
    • Take the Lincoln Tunnel to New Jersey.
    • Follow I-495 West to the NJ Turnpike/I-95.
    • Take the NJ Turnpike south to Exit 14A – Bayonne. Follow directions above from Exit 14A.
  • From NYC, via the Holland Tunnel:
    • Take the Holland Tunnel to New Jersey.
    • Take the NJ Turnpike west to exit 14A. Follow directions above from Exit 14 A.
  • From the West, via I-80:
    • Take I-80 East to I-95 South
    • Take the NJ Turnpike south to Exit 14A- Bayonne. Follow directions above from Exit 14A.
  • From the west, via I-78:
    • Take I-78 East directly to the NJ Turnpike.
    • Take the NJ Turnpike east to Exit 14A- Bayonne. Follow directions above from Exit 14A.
  • From the east/Staten Island/Long Island:
    • Take the Verrazano Narrows Bridge into Staten Island.
    • Take I-278 West.
    • Take Route 440 North to and over the Bayonne Bridge.
    • Continue on Route 440 North approximately 3 miles.
    • Make a right into the Bayonne Ocean Terminal.
    • Continue straight and approach the guard gate.
    • Continue past the guard gate and follow the signs to the cruise terminal.
  • From the Bronx/Connecticut/New England:
    • Proceed to and across the George Washington Bridge.
    • Follow signs for the New Jersey Turnpike/I-95 South.
    • Take the NJ Turnpike south to Exit 14A – Bayonne. Follow directions above from Exit 14A.
  • From Westchester County:
    • Take I-684 South to I-287 West
    • Take I-287 West to I-87 South.
    • Follow signs to and over the George Washington Bridge.
    • Take the NJ Turnpike south to Exit 14A – Bayonne. Follow directions above from Exit 14A.
  • From Rockland County:
    • Take the Palisades Parkway South to I-80 West.
    • Follow signs for the New JerseyTurnpike/I-95 South.
    • Take the NJ Turnpike south to Exit 14A – Bayonne. Follow directions above from Exit 14A.
  • Transportation
  • By train:
    • Take the PATH Rapid Transit System train from Manhattan to Jersey City or Hoboken.
    • Outside the PATH Station, take the NJ Hudson-Bergen Light Rail train to Bayonne.
    • Get off at the 34th Street Station in Bayonne.
    • You are now directly across Route 440 from the Peninsula at Bayonne Harbor, which includes the Cape Liberty Cruise Port.
    • Call one of the three Bayonne taxi cab companies to drive you to the cruise port, which is about two miles east of the Light Rail line.
  • By bus:
    • East Coast regional Motorcoach Program (a service provided by Entertainment Tours) – call (800) 310-9900 for reservations or book online. Please contact Entertainment Tours for rates and pick up locations.
    • From the Port Authority Bus Terminal, take the 119 bus to Bayonne. The 119 bus travels along Kennedy Boulevard into Bayonne and stops on request every three blocks. When you reach 33rd Street and Kennedy Boulevard in Bayonne, you will be at the closest point on the bus route to the cruise port. Call one of the three Bayonne cab companies to drive you to the cruise port, which is about three miles east of Kennedy Boulevard.
    • The 99S bus travels along Kennedy Boulevard into Bayonne and stops on request every three blocks.
    • When you reach 33rd Street and Kennedy Boulevard in Bayonne, you will be at the closest point on the bus route to the cruise port.
    • Call one of the three Bayonne taxi cab companies to drive you to the cruise port, which is about three miles east of Kennedy Boulevard.
  • Parking Information
    • A safe and secure parking facility is conveniently located adjacent to the cruise terminal. Parking fees are $22 per day including all taxes.Cash and major credit cards are accepted. No reservations are necessary and parking is guaranteed.Oversized vehicles, such as campers and RV’s, that occupy more than one space, will be charged double the normal rate.The height restriction of the garage is 7’ 4”. There is an open lot adjacent to the parking garage to accommodate vehicles with height restrictions.
  • Security at the Pier
    • Please expect delays related to security and immigration procedures when arriving at the pier to board the ship. These procedures have been designed for your safety and all attempts will be made to expedite you through the process as quickly as possible.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Tampa Bay?
  • Please verify cruising intinerary for cruise terminal.
  • Port of Tampa Bay, Terminal 2:
    651 Channelside Drive
    Tampa, Florida 33602
  • Port of Tampa Bay, Terminal 3:
    815 Channelside Drive
    Tampa, Florida 33602
  • W
  • From Tampa International Airport (10 miles):
    • Exit the Airport and follow signs to I-275 North.
    • I-275 merges with I-4 East.
    • Take I-4 East to Exit #1 (Ybor City).
    • Go south on 21st Street, turn right on Adamo Drive (Hwy 60).
    • Turnleft (south) on Channelside Drive.
    • Cruise Terminal 3 main entrance is approximately 5 blocks South on Channelside Drive.
    • Entrance is on the left at Cumberland Street.
    • In the event of a last minute change in pier assignments, signage will indicate the assigned terminal for your particular ship.
  • Parking Information
  • A parking garage is located at 810 Channelside Drive, across the street from Terminal 3. The parking fee is approximately $15 per day (subject to change), and is payable upon entry into the parking area in the form of cash or credit card. For additional parking information please call (813) 905-7678.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the Port of Tampa Bay?
  • Please verify cruising intinerary for cruise terminal.
  • Port of Tampa Bay, Terminal 2:
    651 Channelside Drive
    Tampa, Florida 33602
  • Port of Tampa Bay, Terminal 3:
    815 Channelside Drive
    Tampa, Florida 33602
  • Royal Caribbean Directions to Tampa, Florida Cruise Terminal:
  • From Tampa International Airport (10 miles):
  • Exit the Airport and follow signs to I-275 North.
  • I-275 merges with I-4 East.
  • Take I-4 East to Exit #1 (Ybor City).
  • Go south on 21st Street, turn right on Adamo Drive (Hwy 60).
  • Turnleft (south) on Channelside Drive.
  • Cruise Terminal 3 main entrance is approximately 5 blocks South on Channelside Drive.
  • Entrance is on the left at Cumberland Street.
  • In the event of a last minute change in pier assignments, signage will indicate the assigned terminal for your particular ship.
  • Parking Information
  • A parking garage is located at 810 Channelside Drive, across the street from Terminal 3. The parking fee is approximately $15 per day (subject to change), and is payable upon entry into the parking area in the form of cash or credit card. For additional parking information please call (813) 905-7678.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Seattle?
  • Smith Cove Cruise Terminal 91
    2001 West Garfield Street
    Seattle, WA. 98199
  • Royal Caribbean Directions to Seattle, Washington Cruise Terminal:
  • From I-5 South:
    • Head north on I-5 and follow signs to the Mercer Street Exit
    • Take exit 167 (left-side off-ramp) to Mercer Street
    • Take a right turn on to Fairview Avenue North (400 feet)
    • Take a left turn on Valley Street (0.18 miles)
    • Valley Street bends to the left and becomes Broad Street (0.75 miles)
    • Turn right to Denny Way (0.32 miles)
    • Bend right to Western Avenue (0.22 miles)
    • Western joins Elliott Avenue West (1.18 miles)
    • Follow signs to Magnolia Bridge
    • Turn right at 14th Ave West (signal light intersection) (0.14 miles)
    • Stay to the right and follow ramp joining the Magnolia Bridge (West Garfield Street) (0.35 miles)
    • Exit right. Follow signs to Smith Cove Park (0.55 miles) and Cruise Terminal
    • Turn right at bottom of ramp and follow signs for cruise terminal parking or cruise terminal
  • From I-5 North:
    • Head south on I-5 and follow the signs to the Mercer Street Exit
    • Take exit 167 to Mercer Street (right-hand off-ramp)
    • Take a right turn on to Fairview Avenue North ( 400 feet)
    • Take a left turn on Valley Street (0.18 miles)
    • Valley Street bends  to the left and becomes Broad Street (0.75 miles)
    • Turn right to Denny Way (0.32 miles)
    • Bend right to Western Avenue  (0.22 miles)
    • Western joins Elliott Avenue West (1.18 miles)
    • Follow signs to Magnolia Bridge
    • Turn right at 14th Ave West (signal light intersection)  (0.14 miles)
    • Stay to the right and follow ramp joining the Magnolia Bridge (West Garfield Street)  (0.35 miles)
    • Exit right.  Follow signs to “Smith Cove Park” (0.55 miles) and Cruise Terminal
    • Turn right at bottom of ramp and follow signs for cruise terminal parking or cruise terminal
  • Parking Information
  • Parking is available via a remote lot at the terminal, which is served by shuttle bus. Space for luggage will be available on the Shuttle. Reservations for parking are recommended. For reservations, parking fee information, and parking lot maps, please log onto the Republic Parking website or call (206) 783-4144, ext. 1113.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the Port of Vancouver?
  • Canada Place Cruise Terminal
    999 Canada Place
    British Columbia, Canada V6C 3T4
  • Royal Caribbean Directions to Vancouver, British Columbia Cruise Terminal:
  • From Vancouver International Airport (16 miles, 45-minute drive):
    • When entering Vancouver via Oak Street, follow North to Park Drive.
    • Turn left onto Park Drive and then take a right onto Granville Street.
    • Follow Granville Street over the Granville Street Bridge and take Seymour Street exit.
    • Proceed North to Cordova Street.
    • Turn left and follow two blocks to stoplight, turn right on Howe Street.
    • Follow straight to ramp entering Canada Place Pier.
  • From Seattle-Tacoma International Airport (162 miles, 4-hour drive):
    • Leaving Seattle-Tacoma International Airport, follow the signs marked Freeways after exiting airport arrival terminals.
    • Enter Eastbound Highway 518 (also marked I-5) moving into the left lane, and exit to I-5 North.
    • Proceed North on I-5 to the U.S/Canada Border where you will need to stop and pass through Customs.
    • From Customs continue North, you are now on Highway 99. Cross Oak Street Bridge, turn left on Broadway, turn right on Granville, cross bridge and move to left lane.
    • Exit to Seymour Street.
    • Turn left on Cordova and right on Howe to the pier.
  • Parking
  • For reservations, information and rates please contact Vinci Park Canada Place, Vancouver at (866) 856 – 8080.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Boston?
  • Raymond L. Flynn Black Falcon Cruise Terminal
    1 Black Falcon Avenue
    Boston, MA 02210
  • Royal Caribbean Directions to Boston, Massachusetts Cruise Terminal:
  • From Logan International Airport (4 miles):
    • Exit Logan Airport to the Ted Williams Tunnel (I-90) ($3 toll).
    • Follow signs for the Ted Williams Tunnel.
    • From the right lane, take the first exit – Exit 25/South Boston.
    • At the traffic lights, you will be at Congress Street.
    • Continue forward onto B Street.
    • At the next signal, turn right onto Seaport Boulevard which turns into Northern Ave.
    • Continue on Northern Avenue for approx ¼ mile then turn right to Tide Street and an immediate left onto Drydock Avenue.
    • Follow Drydock Avenue as it turns right at the end of the Boston Design Center.
    • Turn right again onto Black Falcon Avenue, traveling straight to the stop sign, where you will be directed by Port Officers for either passenger drop-off or to the parking garage.
  • Parking
  • Long-term parking is available. The city parking garage (EDIC) is located across the street from the Ray Flynn Cruisport. It is a space available, covered facility. The daily fee is $16 per day (subject to charge) and is payable with cash or credit card (Visa or MasterCard) when you enter the garage.
  • Prior to parking your vehicle, please proceed first to the cruise terminal for luggage and guest drop off. After parking the vehicle, it’s a short walk back to the cruise terminal.
  • Security at the Pier
  • Please expect delays related to security and immigration procedures when arriving at the pier to board the ship. These procedures have been designed for your safety and all attempts will be made to expedite you through the process as quickly as possible.
  • For any day of travel concerns you may have, please contact our local cruise line representative, Destination New England at (857) 496-1663 or us at (800) 256-6649 or (305) 539-4107.
  • Where is the port of Honolulu?
  • Port of Honolulu – Pier 2
    521 Ala Moana Blvd,
    Honolulu, HI 96813Royal Caribbean Directions to Honolulu, Hawaii Cruise Terminal:From Honolulu International Airport (HNL) to pier – 6 miles, approximately 30 minutes:

    • Go north on Rogers Boulevard toward N Nimitz Highway for 0.1 miles
    • Turn right onto Highway 92 N Himitz Highway for 5 miles
    • Nimitz Highway becomes Ala Moana Boulevard
    • Turn right on Channel Street across from the Restaurant Row area
    • Once on Channel Street, the cruise terminal is on the right-hand side
  • From Waikiki to pier:
    • Travel on Ala Wai Boulevard heading west
    • Turn left onto Lipeepee Street, then turn right onto Hobron Lane
    • Turn right onto Ala Moana Boulevard. (Hotels along Ala Moana Boulevard start here)
    • Turn left on Channel Street (across from Restaurant Row area)
    • Once on Channel Street the cruise terminal is on the right hand side
    • Note: If using Google Maps, be sure to search “Pier 2 Cruise Ship Terminal.” Google Maps has mistakenly listed another “Pier 2” that appears 4 miles away from the cruise ship terminal.
  • Parking
  • No parking information is available.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Seward?
  • Seward Passenger Ship Terminal
    Port of Seward
    Alaska Railroad Dock
    Seward, AK 99664
  • Royal Caribbean Directions to Seward, Alaska Cruise Terminal:
  • From Anchorage Airport (130 miles):
    • Take International Airport Road east until you reach Minnesota Drive.
    • Take a right on Minnesota Drive and follow the signs to Seward Highway South.
    • Once on Seward Highway, you’ll travel approximately 130 miles to Seward.
    • Once in Seward, follow the signs to the Alaska Railroad Dock.
    • You will also be able to see the ship terminal from the highway on your left as you enter Seward.
    • For directions to the Hospitality Center in Anchorage please call (907) 278-8070.
  • Parking Information
  • Long term parking is not available.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the Port of New Orleans?
  • Julia Street Cruise Ship Terminal #2
    920 Port of New Orleans Place
    New Orleans, LA 70130
  • Royal Caribbean Directions to New Orleans, Louisiana Cruise Terminal:
  • For guests being dropped off, not parking (15 miles, about 30 minutes):
    • Take I-10 East toward New Orleans.
    • Follow signs for Westbank (Business 90) as you approach downtown.
    • Exit at Tchoupitoulas St./South Peters St. exit.
    • Continue to Convention Center Blvd.
    • Right on Convention Center Blvd.
    • Continue to Henderson St.
    • Left on Henderson St.
    • Continue to Port of New Orleans Place.
    • Left on Port of New Orleans Place to cruise terminals.
  • To pier parking facility for Julia Street Cruise Ship Terminal #2 from Interstate 10 east to Exit 11C:
    • Stay on I-10 all the way into the city.
    • From the left lane, take exit 234C, Business 90 West/Westbank/Claiborne Ave.
    • Stay left and take the Business 90 West/Westbank exit.
    • Continue to Exit 11C.
    • Exit 11C Tchoupitoulas St./South Peters St.
    • Continue straight ahead in the left lane to Convention Center Blvd.
    • Turn left on Convention Center Blvd.
    • Continue past two traffic lights and cross the intersection for Julia Street.
    • Entrance to parking lot will be on the right directly after Julia Street.
    • Parking facility located directly next to the Hilton New Orleans Riverside Hotel.
  • To pier parking facility for Julia Street Cruise Ship Terminal #2 from Interstate 10 west to Exit 11C:
    • After passing the Carrollton Ave. exit, take Exit 234A, 90/Superdome, Claiborne Ave., Westbank.
    • Stay in one of the left two lanes, under the “Business 90 West / Westbank” sign.
    • Take the Business 90 West/Westbank exit.
    • Continue to Exit 11C.
    • Exit 11C Tchoupitoulas St./South Peters St.
    • Continue straight ahead in the left lane to Convention Center Blvd.
    • Turn left on Convention Center Blvd.
    • Continue past two traffic lights and cross the intersection for Julia Street.
    • Entrance to parking lot will be on the right directly after Julia Street.
    • Parking facility located directly next to the Hilton New Orleans Riverside Hotel.
  • Parking
  • Parking facility located directly next to the Hilton New Orleans Riverside Hotel.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of San Diego?
  • B Street Pier
    1140 North Harbor Drive
    San Diego, California
  • Royal Caribbean Directions to San Diego, California Cruise Terminal:
    • From San Diego International Airport (3 miles):
      • Exit the airport, onto Harbor Boulevard South.
      • Follow Harbor Boulevard South towards the downtown area.
      • B Street Pier will be on your right.
    • Southbound on I-5:
      • Take the Front Street Exit.
      • Stay in the right lane for 2 lights.
      • Turn right at Ash Street and follow until it dead ends at Harbor Drive.
      • Turn left at Harbor Drive, the B Street Pier is on your right.
    • Northbound on I-5:
      • Take the 6th Street Exit.
      • Turn left onto 6th Street.
      • Go approximately 4 blocks.
      • Turn right at Ash Street and follow until it dead ends at Harbor Drive.
      • Turn left at Harbor Drive, the B Street Pier is on your right.
    • Parking
    • Secured parking is available at the Wyndham San Diego Bayside across the street from the San Diego cruise ship terminal. A complimentary shuttle is offered to the cruise ship terminals. Reservations are recommended.
    • All rates and prices are subject to change.
    • ** Royal Caribbean is not responsible for theft or damage to vehicles.
    • Where is the Port of Los Angeles?
    • San Pedro World Cruise Terminal
      100 Swinford Street
      San Pedro, CA 90731
    • Royal Caribbean Directions to the Los Angeles, California Cruise Terminal:
    • From Los Angeles International Airport
      • Take the 110 Freeway South towards San Pedro.
      • Exit at Harbor Boulevard (same exit as the Vincent Thomas Bridge).
      • Stay to the right – Harbor Boulevard (Do not go over the bridge.)
      • At the light, cross over the main road, turning right into the “World Cruise Terminal.”
      • Follow the directions to parking and passenger drop-off.
    • Parking
    • Parking is available for $18 a day. No reservations are required. A shuttle is offered to the cruise ship terminals.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of San Juan?
  • Pan American Pier 1 East
    Calle Lindbergh
    San Juan, 00901, Puerto Rico
  • Pan American Pier 1 West
    Calle Tadeo Rivera
    San Juan, 00901, Puerto Rico
  • Royal Caribbean Directions to San Juan, Puerto Rico Cruise Terminal:
  • From Luis Munoz Marin International Airport (8 miles):
    • Exit the Airport to San Juan taking the middle lane on Baldorioty Ave.
    • This avenue will take you to New and Old San Juan.
    • Once you are at the end of the avenue you will find a traffic light.
    • On the right you will see the Condado Lagoon and on your left you will see the Yacht Club.
    • This is a one-way road.
    • Stay in the left lane and follow the signs directing to San Juan or the Convention Centre.
    • Keep to your left and make a U-turn whenever possible.
    • After the turn, remain on the right hand side and continue forward past the Yacht Club, Sizzlers Restaurant.
    • At the corner make a right, continue to the traffic light.
    • Make a right hand turn at the next right.
    • Follow the road to the entrance of the pier.
  • Parking
  • Parking is not available.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Barcelona?
  • Port of Barcelona D’Adossat Terminal
    Moll Adossat
    1, 08039 Barcelona, Spain
  • Royal Caribbean Directions to Barcelona, Spain Cruise Terminal:
  • From El Prat International Airport (BCN) to pier (10 miles, about 40 minutes):
    • Exit the airport and take the road to Barcelona City.
    • Once there, take the Ronda Litoral Highway and take the exit marked PUERTO.
    • Turn right and then follow the signs indicating PUERTO.
    • Ships are berthed at Adossat Terminal (Moll Adossat).
  • Parking Information
  • Parking is not available.
  • Security at the Pier
  • Please expect delays related to security and immigration procedures when arriving at the pier to board the ship. These procedures have been designed for your safety and all attempts will be made to expedite you through the process as quickly as possible.
  • For any day of travel concerns you may have, please contact our local cruise line representative Intercruises at +34.93.301 2244 or us at (800) 256-6649 or (305) 539-4107
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles
  • Where is the port of Singapore?
  • Marina Bay Cruise Centre Singapore (MBCCS)
    61 Marina Coastal Drive, Singapore
  • Please verify cruising intinerary for cruise terminal. See below for detailed information on check in, baggage drop off, driving directions and parking at this terminal.
  • Royal Caribbean Directions to the Singapore Cruise Terminal:
  • Coming from AYE (towards Changi Airport)
    • Take Exit 2 on MCE/Central Boulevard
    • Keep right towards Marina Boulevard
    • Turn right at Marina Boulevard to Marina Coastal Drive
    • Destination is on your left after Marina South Pier
    • Coming from MCE (from Changi Airport)
    • Take Exit 3 on MCE/Marina Coastal Drive
    • Turn LEFT onto Marina Coastal Drive
    • Destination is on your LEFT after Marina South Pier
  • Check in
    For your comfort and convenience we recommend you arrive at the Marina Bay Cruise Centre Singapore for ship check-in formalities beginning at the boarding time stated in your cruise documents but no later than 1.5 hours prior to scheduled sail time.
  • Baggage Drop Off
    Porters will be available to receive baggage to be checked prior to check-in at the Marina Bay Cruise Centre Singapore.
  • Parking (DriveCruise – Enjoy a local convenience)
  • The DriveCruise service allows you to park your vehicle at the Marina Bay Cruise Centre Singapore carpark, at a discounted rate.
  • Public Transport
  • Option 1:
  • Board train along the East-West Line towards Pasir Ris or towards Downtown Station if coming from the Downtown Line
  • Alight at Tanjong Pagar Station (Exit C) or Downtown Station Station (Exit C)
  • Board bus 402 at bus stop, near International Plaza (03223) or near Marina Bay Financial Centre (03391)
  • Alight at the Marina Bay Cruise Centre Singapore
  • Option 2:
  • Board train along the North South Line towards Marina Bay Station
  • Alight at Marina South Pier Station
  • Walk 600m alongside the sheltered linkway to Marina Bay Cruise Centre Singapore
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Venice?
  • Venezia Martittima
    Terminal Passeggeri
  • Royal Caribbean Directions to Venice, Italy Cruise Terminal:
  • From Marco Polo Airport (VCE) (10 miles to pier, 20/30-minute drive):
    • Follow blue traffic signs indicating Venezia
    • At the end of the bridge on the lagoon “Ponte della Liberta,” which connects the mainland with Venice, stay in the right lane and turn right at the traffic light.
    • At the end of the road there is a roundabout: proceed straight through to the Port Security gate for entry.
    • You may be asked to present your cruise ticket booklet for entry.
    • Proceed to the luggage drop off area nearby the entrance of the Terminal where the ship is docked.
  • Parking
  • Long-term parking is not available. Car rentals, taxis and water taxis are available for hire at the airport.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the Port of Sydney?
  • Please verify cruising intinerary for cruise terminal.
  • Overseas Passenger Terminal
    West 130 Argyle St
    The Rocks NSW 2000, Australia
  • White Bay Cruise Terminal
    2041 James Craig Road
    Rozelle NSW 2039, Australia
  • Royal Caribbean Directions to Sydney Cruise Terminal:Overseas Passenger Terminal:
    • Follow the signs to city.
    • Take Southern Cross Drive, which becomes South Dowling Street all the way to the city.
    • Cross to the western side of the city by turning right onto Macquarie Street, then left onto Bridge Street followed by right onto George Street to the famous ROCKS area.
    • The Overseas Passenger Terminal is located on the right opposite the Sydney Opera House.
  • White Bay Cruise Terminal:
    • Passengers must access White Bay Cruise Terminal via James Craig Road via The Crescent.
    • Follow the signs the lead you to the terminal.
  • Parking:
    Parking not available.
    For any day of travel concerns you may have, please contact our local representative, Select Tours at +61.2.95500047 or us at +1.800.256.6649 or +1.305539.4107.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Stockholm?
  • Stockholm Freeport Cruise Terminal
    Frihamnen Berth 638
    Stockholm, SwedenRoyal Caribbean Directions to Stockholm, Sweden Cruise Terminal:
  • From the Stockholm Arlanda International Airport:
    • Follow the signs “E4 Stockholm”
    • When you get close to the North area of Stockholm you follow the signs with a symbol of a ship on to Frihamnen.
    • The port is better known as Värtahamnen but the official name is Frihamnen.
  • Parking:
    Parking is not available.
  • Please Note: This pier is only used for embarkation and disembarkation. Please check with the Port Authority if you require confirmation of a transit berth.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Southampton?
  • Pier Terminal
    101 Berth, City Cruise Terminal
    Southampton S015 1HJ
  • Royal Caribbean Directions to Southamption, England Cruise Terminal:
  • From London Heathrow Airport:
    • Take A3113 from the airport to M25 (M25 is the London Orbital Freeway).
    • Follow signs for M3 at junction 12 – join M3.
    • Head south following signs for Southampton and Southampton Docks.
    • On leaving the M3, take the M27 following signs Southampton Docks.
    • At junction 3 – join M271 and continue to follow signs for Southampton Docks.
    • Dock Gate 10 is the entrance to the terminal area.
  • From London Gatwick Airport:
    • Take A23 from airport to junction 9a.
    • Join the M23 driving to junction 7.
    • Join the M25 following signs for M3.
    • Join at junction 12.
    • Join M3 and head south following signs for Southampton and Southampton Docks.
    • On leaving the M3 take the M27 following signs for Southampton Docks.
    • At junction 3 – join M271 and continue to follow signs for Southampton Docks. Dock Gate 10 is the entrance to the terminal area.
  • Rail Transportation
    • From London Waterloo Station:
      • Direct Train Service is available on South West Railways from London Waterloo to Southampton Central Station.
      • Approximate journey time is 1 hour 20 minutes.
      • Timetable information can be obtained on the internet at www.rail.co.uk .
      • Round trip train fair from London’s Waterloo station is approximately $65.00 (35 British Pounds).
      • The Pier terminal is approximately 15 minutes by taxi from the Southampton train station.
      • Approximate cost for taxi journey is $18.00 (8 British Pounds).
    • Parking Information
    • Parking at the Port of Southampton can be arranged in advance only by calling locally at +44 870-085-6030. There is very limited space available for cars not holding an advance reservation. For directions to the “Long Stay” parking facility, follow the above directions, however enter the Southampton Docks through Dock Gate 8.
    • All rates and prices are subject to change.
    • ** Royal Caribbean is not responsible for theft or damage to vehicles.
    • Where is the Port of Civitavecchia (Rome)?
    • Molo Vespucci, Civitavecchia 00053Royal Caribbean Directions to Civitavecchia (Rome), Italy Cruise Terminal:From Fiumicino International Airport (also known as Leonardo Da Vinci Airport):
      • Take the Autostada E80/A 12 – Roma-Civitavecchia
      • Exit at Civitavecchia Sud
      • Follow the signs to the Sardinia Ferries
      • Entrance personnel will provide any further details
      • Once inside the port, signage posted throughout will direct guests to their assigned terminal
    • Parking:
    • Parking facilities are available near the cruise terminals starting at a cost of € 60 EUR for a seven day cruise plus €12 EUR for each additional day (price subject to change without notice) for the duration of your cruise. The parking facility will only accept Euros on arrival and will not accept credit cards or checks. The parking facility is located inside the port area. The parking facility does not offer a shuttle service to the cruise terminal. Based on availability, guests can pay for a taxi to transfer to and from the pier terminal.
    • Security at the Pier: 
    • Please expect delays related to security and immigration procedures when arriving at the pier to board the ship. These procedures have been designed for your safety and all attempts will be made to expedite you through the process as quickly as possible.
    • For any day of travel concerns you may have, please contact our local cruise line representative, Aloschi Bros. at +39.06.420.20.498 or us at 1.800.256 6649 or +1.305.539.4107.
    • All rates and prices are subject to change.
    • ** Royal Caribbean is not responsible for theft or damage to vehicles.
    • Where is the port of Copenhagen?
    • Copenhagen Cruise Terminals Ocean
      Berths #331, 332 or 333
      Copenhagen, DenmarkRoyal Caribbean Directions to Copenhagen, Denmark Cruise Port Terminal:
    • From the airport, (approx 10 miles / 25 mins to pier)
      • Follow the freeway to city center.
      • Follow road signs O2, via Kalvebod Brygge and Kongens Nytorv (Kings Square)
      • Continuing on O2 Bredgade and Grønningen and turn right at Østerport Railway Station into Folke Bernadottes Alle.
      • Follow O2 via Kalkbrænderihavnsgade turn right after 2nd traffic light.
      • Follow signs to Cruise Terminals Ocean, which is about a 2 mile drive into the port.
    • Parking Information:
      Limited parking is available for a daily and/or weekly fee.
    • All rates and prices are subject to change.
    • ** Royal Caribbean is not responsible for theft or damage to vehicles.
    • Where is the port of Shanghai?
    • Pier Terminal
      Wusongkou International Cruise Terminal
      1 Baoyang Rd
      ShanghaiRoyal Caribbean Directions to the Shanghai, China Cruise Terminal:
    • From Shanghai Pudong International Airport to pier (around 65 km):
      • Drive from Pudong International airport
      • Drive along Huazhou Road
      • Turn right onto the A20
      • Drive along the A20 & Outer Ring Tunnel
      • After the Tunnel, turn right onto Tongji Road
      • Turn right onto Baoyang Road and drive all the way along
      • Arrive at Wusongkou International Cruise Terminal
    • Parking
      Long-term parking, not available.
    • All rates and prices are subject to change.
    • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Hong Kong?
  • Kai Tak Cruise Terminal
    33 Shing Fung Road,
    Kowloon Bay, KowloonDriving directions from Hong Kong International Airport to Hong Kong Cruise Terminal:
  • From Hong Kong International Airport:
    • Leaving Airport and head south.
    • Turn right toward Cheong Shun Road take the 1st left toward Cheong Shun Road.
    • Turn right onto Cheong Shun Road.
    • Turn left toward Cheong Lin Road.
    • Turn left onto Cheong Lin Road.
    • Turn left toward Cheong Lin Road.
    • Slight left onto Cheong Lin Road.
    • Slight left onto Airport South Interchange/Route 8.
    • Slight left onto Route 8.
    • Take the exit on the right onto Route 3.
    • Take the exit toward Lin Cheung Road.
    • Keep right at the fork and merge onto Lin Cheung Road.
    • Continue onto D1a(n) Road.
    • Turn left onto Jordan Road.
    • Turn right to merge onto Route 5.
    • On Route 5 via Kai Tak Tunnel and keep left on Kwun Tong line.
    • Turn left at the second exit to Sheung Yee Road.
    • Take the 1st right onto Wang Chiu Road.
    • Take the 1st right onto Cheung Yip Street and the main entrance of Kai Tak Cruise
    • Terminal located at the end of Cheung Yip Street.
  • Driving directions from Tsim Sha Tsui:
    • Head northeast on Salisbury Road toward Hung Hom.
    • Slight left to stay on Salisbury Road.
    • Slight left onto Hong Chong Road.
    • Take the exit on the right onto Route 5.
    • On Route 5 via Kai Tak Tunnel and keep left on Kwun Tong line.
    • Turn left at the second exit to Sheung Yee Road.
    • Take the 1st right onto Wang Chiu Road.
    • Take the 1st right onto Cheung Yip Street and the main entrance of Kai Tak Cruise
    • Terminal located at the end of Cheung Yip Street.
  • Parking:
  • Long term parking is not available.
  • Security at the Pier: 
  • Please expect delays related to security and immigration procedures when arriving at the pier to board the ship. These procedures have been designed for your safety and all attempts will be made to expedite you through the process as quickly as possible.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Melbourne?
  • Station Pier
    Waterfront Place, Port Melbourne
    Victoria, Australia 3207
  • Royal Caribbean Directions to Melbourne, Australia Cruise Terminal:
  • From Melbourne Airport:
    • Head north-east on Departure Dr (3 min – 1.5 km)
    • Continue on M2 to Port Melbourne. Take exit 1W from Citylink/State Route 43 (18 min – 22.9 km)
    • Continue on Prohasky St. Take Howe Parade and Beach St to Melbourne – Devonport
  • Parking
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Fremantle?
  • Fremantle Passenger Terminal
    50 Peter Hughes Dr
    Fremantle Western Australia
  • Royal Caribbean Directions to Perth (Fremantle), Australia Cruise Terminal:
    • From T1 International and T1 Domestic and T2 Domestic:
    • Head north on Horrie Miller Dr
    • Bear right onto Airport Drive
    • Continue on Airport Drive and use left lane to take the Leach Hwy slip road
    • Continue onto Leach Hwy/ State Route 7
    • Continue straight onto High St/ State Route 7
    • At the roundabout, take the 2nd exit onto Queen St
    • Turn left onto Phillimore St
    • Keep left to continue on Peter Hughes Dr
    • Slight right to stay on Peter Hughes Dr
    • Turn left onto Peter Hughes Dr
    • Turn right onto Peter Hughes Dr
    • From T3 Domestic and T4 Domestic:
    • Head south- west on Miller Rd towards Boud Ave
    • Turn right onto Boud Ave
    • Head south west on Boud Ave
    • At the roundabout, take the 1st exit onto Dunreath Dr
    • At the roundabout, take the 2nd exit
    • Use the left lane to take slip road onto Tonkin Hwy/ state Route 4
    • Merge onto Tonkin Hwy/ State Route 4
    • Use the left 3 lanes to take the exit towards Dunreath Dr W
    • Keep right, follow signs for Leach Highway
    • Continue onto Leach Hwy/ State Route 7
    • Continue straight to stay on Leach Hwy/ State Route 7
    • Continue straight onto High St/ State Route 7
    • At the roundabout, take the 2nd exit onto Queen St
    • Turn left onto Phillimore St
    • Keep left to continue on Peter Hughes Dr
    • Slight right to stay on Peter Hughes Dr
    • Turn left onto Peter Hughes Dr
    • Turn right onto Peter Hughes Dr
  • Parking
  • Long-term parking is available at Victoria Quay (Zone 3) for $10 AUD a day.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Auckland?
  • Princes Wharf
    137-147 Quay St
    Auckland, 1010, New ZealandRoyal Caribbean Directions to Auckland, New Zealand Cruise Terminal:
  • From Auckland Airport – 14 miles (approx 45 mins):
    • Exiting airport, turn left at the first set of traffic lights on to George Bolt Memorial Drive.
    • Continue on that road which runs into the motorway route 20. Exit the motorway at the second off-ramp to the City and Nelson St.
    • Proceed straight through the lights at Nelson St and follow Nelson St to the intersection of Nelson and Sturdee.
    • Turn right into the left lane of Sturdee and at the second Street on the left turn in to Lower Hobson Street.
    • Remain in the left lane and proceed through the next set of lights on to the pier
  • Parking:
  • Parking is not available.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Amsterdam?
  • Piet Heinkade 27
    1019 BR Amsterdam
  • Royal Caribbean Directions to Amsterdan, Netherland Cruise Terminal:
  • From Schiphol International Airport to pier (13 miles):
    • Exit the airport and take A4 to Amsterdam and then the A10 Amsterdam Ring Road (north).
    • Leave the A10 Amsterdam Ring Road (north) at the S114 junction (follow the signs Centrum, Zeeburg and Artis).
    • Turn left at the end of the exit road. Follow the road until you have passed the Piet Hein Tunnel.
    • At the end of the tunnel turn right, following the signs for “Centrum and Central Station”.
    • You will pass three traffic lights. After the third light, turn right at the second access road. Entrance to the underground parking area is situated in front of the terminal.
  • Parking
  • Parking is located underneath the Passenger Terminal Amsterdam (PTA). Daily rate is approximately 30.00 Euros.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Quebec?
  • Pier Terminal/Québec Cruise Terminal
    271 Rue De L’Estuaire
    Quebec, QuebecRoyal Caribbean Directions to Quebec Cruise Terminal:From Jean Lesage International Airport (YQB):

    • As you exit the airport you are on Avenue Principale. At the traffic light turn right on Route de l’Aeroport (it becomes #540).
    • Continue on #540 to exit Highway Charest East (#40).
    • Continue to Highway Charest East (#40) make a left on to Rue Abraham Martin, make a left on to Rue de L’Estatuaire.
    • From South of Québec:
    • Take Highway Jean Lesage (#20) to exit #312 North (Quebec City) which is #73 North cross Pierre Laporte bridge and continue on #73 North to exit 132 East which is Highway Charest East (#40).
    • Continue to Highway Charest East (#40) make a left on to Rue Abraham Martin, make a left on to Rue de L’Estatuaire.
  • From South of Québec:
    • Take Highway Félix Leclerc (#40). It becomes Highway Charest East (#40) as you come closer to the city center.
    • Continue to Highway Charest East (#40) make a left on to Rue Abraham Martin, make a left on to Rue de L’Estatuaire.
  • From Montreal (North Shore):
    • Take Highway 520 East (Côte-de-Liesse Highway) to Highway 40 East to Québec City. This highway becomes Autoroute Charest East (#40 East).
    • Continue to Highway Charest East (#40) make a left on to Rue Abraham Martin, make a left on to Rue de L’Estatuaire.
  • From Montreal (South Shore)
    • Take Highway 520 East (Côte-de-Liesse Highway) to Highway 40 East (via L-H. Lafontaine tunnel/bridge) to Highway 20 East.
    • Continue to exit 312 North (Québec City), which is #73 North. Cross the Pierre Laporte Bridge and continue on #73 north to exit 132 East which is Autoroute Charest East (#40 East).
    • Continue to Highway Charest East (#40) make a left on to Rue Abraham Martin, make a left on to Rue de L’Estatuaire.
  • Parking
  • Parking information is not available.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Dubai?
  • Port Rashid (Commonly known as Mina Rashid)
    Passenger Terminal 2 / 3
    Dubai, United Arab Emirates
  • Royal Caribbean Directions to Dubai, United Arab Emirates Cruise Terminal:
  • From Dubai International Airport
    • Exit Dubai Airport and drive approximately 100 meters to the traffic light.
    • Turn left and drive for approximately 200 meters.
    • Head for the flyover showing direction Jebel Ali and Abu Dhabi.
    • Cross Al Grarhour Bridge and follow the directional signs to Port Rashid.
    • At the Last round about turn right and reach the main cargo gates of Port Rashid.
    • Drive through the gates and follow the signs to the ‘Passenger Cruise Terminal’.
    • Continue straight past the round about and turn left at the small traffic signal.
    • Drive straight ahead and you will see the cruise terminal building.
  • Parking
  • Parking is not available.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Malaga?
  • Puerto de Malaga
    Paseo de la Farola,
    25, 29016 Málaga, Spain
  • Royal Caribbean Directions to Malaga, Spain Cruise Terminal:
    • Depart of the airport towards avenue Comandante García Morato,
    • take N – 340 direction Malaga center,
    • Cross the bridge and take M-22 and follow the road parallel,
    • up to the port of Malaga.
  • Parking:
    Parking information is not available.
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Tianjin (Beijing)?
  • Tianjin International Cruise Home Port
    1001 Guanhai Road Dongjiang Freetrade Port Area,
    Tianjin, China. 300456
    Phone number: 86 22 25705871
  • Royal Caribbean Directions to Tianjin (Beijing), China Cruise Terminal:
  • From Beijing International Airport to Tianjin International Cruise Home Port:
    • Depart from Beijing International Airport and drive along the Airport express way until you see the sign for 5th Ring Road
    • turn left (south), drive along the 5th Loop Road until you see the sign for JingJin tollway which is a new highway from Beijing to Tianjin,
    • get off at BeiTang Exit,
    • drive straight for 10 mins until you see a white building which is the Tianjin International Cruise Home Port.
  • Tianjin Binjai International Airport to Tianjin International Cruise Home Port:
    • Drive out from Tianjin Binhai International Airport,
    • drive along Airport Avenue till a skyway.
    • Guest need to drive through the skyway and turn left,
    • then drive along Tianjin Outer Line till find the sign of JinJing High way,
    • when guest board JinJing High way, please make sure drive to the direction of Tanggu, Tianjin. Get off at BeiTang Exit,
    • drive straight for 10 minutes where is the end of this road,
    • then turn right and keep driving to south till guest find a white color building, which the Tianjin International Cruise Home Port is.
  • Parking
  • Long Term Parking:
  • Coach 90 RMB per night
  • Van 40 RMB per night
  • Car 30 RMB per night
  • All rates and prices are subject to change.
  • ** Royal Caribbean is not responsible for theft or damage to vehicles.
  • Where is the port of Shenzhen?
  • SheKou Cruise Terminal
    1st,HaiyunRd.Nanshan
    District,Shenzhen
  • Royal Caribbean Directions to Shenzhen, China Cruise Terminal:
  • From Shenzhen Bao’an International Airport
    • Turn left toward Pilot Viaduct
    • Turn left onto Airport South Road
    • Turn left onto Hezhou Interchange, then turn right to enter Beijing-Hongkong-Macau Expressway
    • Right onto Nantou Interchange
    • Turn right toward Nanhai Boulevard
    • Turn right at the end of Nanhai Boulevard to Gangwan Boulevard
    • Turn left to Qinhai Road. Shekou Cruise Centre locates at the end of Qinhai Road.
  • Parking
  • No parking information is available.
  • All rates and prices are subject to change.
    • ** Royal Caribbean is not responsible for theft or damage to vehicles.

Casino

  • How do I receive Casino Credit?
    • Casino credit allows you to establish a line of credit prior to sailing, for access to gaming funds once onboard.
  • How do I receive a Win / Loss Statement?
    • In order to receive a Win/Loss Statement, please make sure to:
      • Complete a Win/Loss Statement request form and have it notarized.
      • And
      • Fill out the information on the online form and attach your completed and notarized Win/Loss Statement request form.
  • Effective January 1, 2019, all Win/Loss requests submitted must have the Win/Loss Statement document completed and notarized to be processed. Failure to do so will result in your request not being processed.

RoyalUp – Stateroom Upgrade Program

  • Am I eligible for the RoyalUp upgrades program?
    • If you are eligible, you’ll be able to submit bids for your upcoming sailing.
  • Is the RoyalUp offer amount per person per day of for the entire duration of the cruise?
    • The RoyalUp℠ offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom – only the first and second guest will be charged.
  • Does the RoyalUp upgrade include any additional promotions?
    • The RoyalUp℠ upgrade does not include any additional promotions. However, you get to keep whichever promotions you already have.
  • How do RoyalUp offers work if I am part of a group or travelling with another reservation?
    • Each RoyalUp℠ offer is considered individually, Royal Caribbean International® (RCI) cannot guarantee that all reservations traveling together will be upgraded. Under the circumstance that all reservations are upgraded, RCI cannot guarantee that all the upgraded cabins will be close together.
  • Can I reject the RoyalUp upgrade after it is accepted?
    • No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable.
  • What happens with the promotions I already have if I am upgraded through RoyalUp?
    • You get to keep the promotions you already have based on the stateroom category originally booked. However, no additional promotions will be added to your reservation.
  • Can I choose the location or specific features of the RoyalUp upgrade cabin?
    • No, your cabin location and attributes will depend on availability. RCI cannot guarantee a specific cabin number assignment within the upgraded category.
  • How much do I bid through RoyalUp if my reservation includes more than 2 guests?
    • If your reservation includes multiple guests (between 2 and 5 passengers), the offer amount submitted will be per guest but only for the first and second guest on the reservation.
  • Can I modify or cancel my RoyalUp offer after I submit it?
    • You may modify or cancel your offer up until 2 days prior to departure, provided that your offer has not already been accepted by RCI and provided your credit card has not been charged.
  • When will I know if my RoyalUp offer got accepted?
    • Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure.
  • If I have two reservations can I bid only once through RoyalUp and if accepted cancel the second reservation and move the guests into the upgraded cabin?
    • No, if you have two cabins you will need to submit two separate bids and they will be considered independently. RCI cannot guarantee that both reservations will be upgraded. In the case that one of the reservations gets upgraded, you cannot move the other guests into the upgraded cabin. All reservations cancelled within the penalty period will be subject to cancellation fees.
  • How will I be charged for a RoyalUp upgrade if I am a single guest?
    • You will be charged based on double occupancy.
  • Why did I or someone I’m travelling with not receive an invite to bid on a RoyalUp stateroom upgrade?
    • To receive an email invitation to bid on a stateroom upgrade guest must be opted-in to RCI Marketing e-mails. To opt-in, to receive emails guests can sign up on our website, opt-in through the online check in process or within My Reservations section of website.
  • If I am upgraded to a higher category stateroom with RoyalUp, will I have to pay a gratuity amount based on the new upgraded category?
    • Yes, by upgrading to a higher stateroom category, each guest in the booking may be subject to a higher gratuity amount. The Offer Amount does not include the higher gratuity. If the Offer is accepted, the difference between the original and upgraded stateroom gratuities (if applicable) will be automatically applied to all guests (the “Additional Charges”).
  • If my RoyalUp offer is accepted, will I earn Crown & Anchor points at the rate associated with my upgraded stateroom category?
    • Accepted offers will earn Crown & Anchor points at the original stateroom category purchased, and not the category of the upgraded stateroom. The terms and conditions of your original cruise booking will remain in effect following the acceptance of an Offer, including Crown & Anchor Terms and Conditions. The best way to earn points quickly is to purchase the upgraded cabin category in your original booking.
  • Are the RoyalUp upcharges commissionable?
    • Yes, based on the commission percent on the booking. At this time, the only exception is for bookings that reserve under a net price code which will not earn commission on the upcharge.
  • What happens with my RoyalUp upgrade if I cancel my booking?
    • Upgrades can’t be cancelled when they have been processed as they are non-refundable unless you cancel your booking. In this case, you will be refunded the money from your RoyalUp upgrade.

Terminal A – The Crown of Miami

  • What is Royal Caribbean’s Terminal A?
    • Terminal A is Royal Caribbean’s state of the art new terminal at PortMiami. When our guests arrive for their much-anticipated adventure at this modern architectural marvel, we want every moment to surpass their expectations — from the very first moment. That’s why Royal Caribbean is pioneering the industry’s fastest, smoothest guest check-in at our new Terminal A. Expedited Arrival will allow guests to check-in online in just a few steps, hand off their bags and go from “car to bar” in mere minutes, without lines or paperwork to fill out.
    • As we perfect the Expedited Arrival process, we’ll implement a streamlined Expedited Check-In, an interim process that we hope will be nearly as quick. Though we will ensure several practice runs of this process, we need to manage guest expectations, while respectfully asking for their cooperation.
  • Is parking available at Royal Caribbean’s terminal A?
    • Yes, parking is available in the perking garage at Terminal A. Upon arrival, you’ll notice an Expedited check in process in place to get you on board as quickly as possible.
  • How will check in work at Royal Caribbean’s Terminal A?
    • Royal Caribbean is pioneering the industry’s fastest, smoothest guest check-in at our new Terminal A. Expedited Arrival will allow guests to check-in in just a few steps, hand off their bags and go from “car to bar” in mere minutes, without lines or paperwork to fill out.
    • CHECK IN BEFORE YOU BOARD
      • Please complete your check-in at least 24 hours before your sailing to skip the counter.
      • For the best experience, download the free Royal Caribbean International app, available on Google Play and the App store. You’ll be able to check-in and access your SetSail Pass on your mobile device.
      • Otherwise, you can check-in and print your SetSail Pass.
      • When you arrive at the terminal, be sure you have your SetSail Pass ready in hand (either printed or on the app) along with the credit card you registered for expenses and required identification documents.
    • AT THE TERMINAL
      • If you’re parking at Terminal A, agents will be in the parking garage to receive your luggage and review your documents.
      • If you’re taking a taxi or using a ride sharing service, agents will be awaiting you at the drop off area.
      • In both cases, after your documents are reviewed, you’ll proceed onto the ship.
    • CHECK-IN ON SITE
      • Didn’t get to complete check-in or forgot your printouts? You’ll head to the check-in desk and our agents will take care of you. But for the quickest experience, we recommend you check-in at least 24 hours before your sailing.

Air Travel Reservations

  • Can Royal Caribbean make my air travel arrangements?
    1. Absolutely! When you reserve your cruise with Royal Caribbean, we can also assist with your air arrangements. Our air arrangements offer a seamless, worry-free way to get from your home airport to the cruise ship and back again. Using Air2Sea gives you the ability to choose from thousands of refundable (with fee) and non-refundable fares. You can select your preferred airline, price, and schedule that works best for you – all provided to you via an easy-to-navigate Web site.
    2. Air2Sea gives you the flexibility to book flights with no money down on refundable (with fee) fares prior to cruise final payment.
    3. Our website auto populates travel dates to accommodate your cruise when accessed with  your cruise booking number. The information can be adjusted based on your individual travel needs.
  • Can you reserve group travel with Air2Sea?
    1. Air2Sea allows guests to choose the same flights for everyone in their party, (up to 8 individuals at a time) or customize flight schedules for different individuals and pay using multiple credit cards.
  • Can I use frequent flyer miles to upgrade my seat with Air2Sea?
    1. Yes, but it is important to note that our airline partners determine the flight categories that qualify for mileage upgrades. You must contact your preferred carrier for the specific flight category information prior to confirming your reservation with us.  Additionally, your frequent flyer details can be added to your Air2Sea reservation for earning mileage points.
  • Can I get one way air transportation with Air2Sea?
    1. Yes, with Air2Sea you have the option to select the air itinerary that best meets your travel needs.
  • When do I receive my Air2Sea airline flight schedules?
    1. You can select your schedule starting from 330 days before and up to 4 days prior to your sail date. You receive immediate confirmation of your flight arrangements after completing your air transaction. Air2Sea also gives you the flexibility to book flights with no money down on refundable (with fee) fares prior to cruise final payment.
  • Is Air2Sea available to guests outside of the United States?
    1. Our Air2Sea program is currently available to guests in the U.S. and Canada markets.
  • What happens if a guest with Air2Sea cancels their cruise?
    1. If you are holding a refundable (with fee) air reservation and need you cancel you can do so at any time. You will be assessed $200 (plus the Air2Sea fee) as a cancellation penalty per guest, all other air money will be refunded.
    2. If you are holding a non-refundable air reservation, and you need to cancel, no refund will be issued. You will have 1 year from the date of your air purchase to use this airline credit. This credit can only be used with the same air partner and additional penalties and restrictions will apply.
  • What protection is provided when I purchased an Air2Sea ticket?
    1. Guest purchasing airline tickets through Air2Sea who experience travel disruptions do indeed receive assistance. With our Assured Arrival program, we have a dedicated group of professionals in the Emergency Travel Team standing by to provide air re-accommodation, and to provide hotel and grand transportation if needed.  Even though we monitor your flights, we ask that you check with the airline while at the airport prior to contacting the Emergency Travel Team.   The Emergency Travel team will work with you to find accommodations on the next available flight.    In some instances, same day viable flight options may not be available, and in those instances we accommodate you  to the next available port where you may legally join the ship.
  • If we purchase Air2Sea and miss the flight, will you refund our Air or re-accommodate us?
    1. If you purchase air through Air2Sea, and you miss your flight, we are unable to issue a refund. You can contact the airline directly to inquire on a refund based on the circumstances.
  • Can I book my air reservation at another time other than when booking the cruise?
    1. You can book Air2Sea up to 4 days prior to sailing.
  • Can I book first class with air2sea?
    1. Air2Sea, offers flight options in all available classes. When confirming your reservation via our website you can modify the flight class based on your preference.
  • Can I reserve an airline seat for my infant with Air2Sea? Is a separate seat required?
    1. Domestic Travel:
      • INFANTS UNDER 2: You may travel with an infant free of charge if the infant is in your lap for the duration of the flight. After you confirm your air reservation please contact the airline directly to add your infant to your air reservation. Airline requirements state that CHILDREN 2 AND OVER must pay full fare for a seat
    2. International Travel:
      • INFANTS UNDER 2:Airline partners require that infants are assessed an infant rate plus airline taxes. Airline requirements state that CHILDREN 2 AND OVER must pay full fare for a seat
  • What is the Air2Sea Lowest Fare Guarantee?
    1. We offer the best airfares and guarantees it. If you find a lower fare on a major US Website, for the same, flights, class of service, travel day, within 24 hours of booking with Air2Sea, we will credit you the difference plus 10% in the form of an onboard credit (OBC)
  • How does a guest submit an Air2Sea Lowest Fare Guarantee claim?
    1. Contact Air2Sea at (844) 278-9745 within 24 hours after booking with Air2Sea to make their claim under the Lowest Fare Guarantee.
      • The lower rate must be available for booking at the time they contact us, as determined by our Support Desk Representatives. The Support Desk Representative will review the information provided and attempt to book the flights on the website advised by the guest or Travel Partner.
      • If the booking is successful (up to the payment page on the website), the agent will arrange for a credit of 110% of the difference to the guest’s booking, within 72 hours.
        • The flight itinerary must be identical, including airline, fare rules, flights, dates, and times.
        • Lowest Fare Guarantee applies only to the base fare of the flight without including any taxes and fees.
        • Only one claim per cruise reservation is allowed.
        • The Support Desk agents are available to address your concerns and validate your claims at (844) 278-9745.
      • What happens when my Air2Sea flight is delayed or changed?
        1. Assured Arrival is our guarantee to aid our Air2Sea guests when they encounter any flight disruptions that occur through no fault of their own. We have a team of Emergency Travel Specialists standing by that proactively monitor flights and act as a liaison between our ships and our guests. This team is available to assist you 24/7 at 800-256-6649 (domestically) or 305-539-4107 (internationally).
      • Can I check in for my flights booked through Air2Sea online?
        1. Check-in guidelines are determined by the operating carrier for your flights. You can visit the airline’s website to check-in usually within 24 hours prior to flight time. To check-in online you will need the airline confirmation number which is displayed on your Air2Sea confirmation.
      • What types of air fares does Air2Sea offer?
        1. Air2Sea offers some of the most competitive refundable with fee, or non-refundable rates of economy, first or business (where applicable) travel.
      • How does booking with the Royal Caribbean Air2Sea program work?
        1. Air2Sea automatically displays airline schedules that enable you to meet your cruise. You have the added benefit to modify your travel dates for an air schedule that best suits your needs.
        2. You can confirm your air reservation online or by contacting any of our professional specialists @ 844-278-9745, 24 hours a day/7 days a week.
      • Can I cancel my flight booked through the Air2Sea program?
        1. Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased. Non-refundable tickets will not provide a refund; however, some airlines will issue you a credit for the value of your air ticket valid for one year from the date of purchase. Additional fees and penalties will apply at the time of re-use. If you have purchased a refundable ticket (with fee), cancellations are subject to a fee with the balance refunded to the last form of payment used on your cruise reservation.
      • What is the Air2Sea refund policy?
        1. One of the options available with Air2Sea are refundable tickets. These tickets are less restrictive than non-refundable tickets and allow you to cancel, pay a fee and receive a refund for any value over and above the fee.
      • Are airport to pier transfers included when you buy airline tickets with Air2Sea?
        1. Airport-to-pier transfers are offered as an option when a guest purchases their airline tickets with Air2Sea. When purchasing your airline tickets with Air2Sea, cruise transfers are provided as an option on the guest preference page. Cruise transfers are only offered for flights that arrive or depart on the cruise’s embarkation and debarkation days.
      • Does the Air2Sea service fee also apply for Loyalty and Crown & Anchor members?
        1. Yes, the service fee applies to all Air2Sea guests.
      • What is CruiseFly?
        1. CruiseFly is a revolutionary new service offered by the Marina Bay Cruise Centre Singapore (MBCCS). This service offers guest the convenience of checking in for flights departing the same day of the ship’s arrival into Singapore. With CruiseFly, guests can expect to check-in, deposit their bags and collect their boarding passes without having to queue at the airport. Guests will also no longer need to concern themselves with arriving at the airport three (3) hours prior to their flight departure time. Guests will only need to arrive one (1) hour before their flight and can proceed to clear immigration directly upon arriving at Singapore Changi Airport.
      • Why should I choose CruiseFly?
        1. Saves time at the airport. Guests do not need to arrive three (3) hours prior to their flight. Guests will only need to arrive one (1) hour before their flight and can proceed to clear immigration directly upon arriving at Singapore Changi Airport.
        2. Ease & Convenience. Guests can register onboard at Guest Services prior to the ships arrival into Singapore.
        3. Hassle Free. Allows guest to check-in, deposit their bags and collect their boarding pass in advance.
        4. Allows guests the opportunity to sight see around Singapore.
      • What are the requirements for CruiseFly?
        1. Initial flight and all connecting flights must be with one of the following airlines:
          • Singapore Airlines
          • SilkAir
          • Air China
          • China Eastern
          • China Southern
          • Qantas
          • Scoot
          • Eva Airways
          • Turkish Airlines
        2. All flights must depart after 2:30 pm from Singapore Changi Airport on the day of the ship’s arrival into Singapore.
        3. Service fee for CruiseFly is $28.00 USD per person carrying up to 2 pieces of baggage and $9.00 USD for each additional piece of baggage.
        4. Airline excess charges apply for Singapore Airlines and SilkAir. Guests with excess baggage for other airlines will have to proceed to Singapore Changi Airport for check-in.
      • How do I register for Cruise Fly?
        • Guests interested in registering for CruiseFly can do so by visiting Guest Services. Deadline to enroll is by noon on the last day of the cruise.
      • What do I get when I register for CruiseFly?
        • Airline Check in, boarding passes and baggage transfer to the airport.
        • Note: All check-ins will close three hours before the flight departure time.
      • How much does CruiseFly cost?
        • $28.00 USD per guest (up to 2 pieces of baggage)
        • $9.00 USD for every additional bag.
        • All excess baggage charges are applicable based on respective airline regulations. All prices are inclusive of Goods & Service Tax (GST). Airline excess charges apply for Singapore Airlines and SilkAir. Guests with excess baggage for other airlines will have to proceed to Singapore Changi Airport for check-in.
      • Where do I pay for cruisefly?
        • Payments will be made at the CruiseFly counter (located at the marina Bay Cruise centre arrival hall – level 1). We are only able to process payments made by Visa or Mastercard. We are currently unable to accept cash transactions.
      • What is the flow when guests arrive at Marina Bay Cruise Centre?
        1. Upon arriving at the Marina Bay Cruise Centre and clearing immigration, guests who registered for theCruiseFly service will collect their baggage at the Arrival Hall (Level 1).
        2. Guests then proceed to the CruiseFly counter located at the Arrival Hall to check-in for their flights and pay for this service.
        3. After guests have checked in for their flights and dropped off their baggage, they can choose to enjoy a multitude of activities/attractions in Singapore.
      • What are participating airlines for CruiseFly?
        • CruiseFly is only available for guests taking flights on the following airlines:
          • Singapore Airlines
          • Silkair
          • Air China
          • China Eastern
          • China Southern
          • Qantas
          • Scoot
          • Eva Airways
          • Turkish Airlines
        • What do CruiseFly guests need to do once they clear immigration?
          • Once CruiseFly guests have cleared immigration at Marina Bay Cruise Centre, guests will need to look for the CruiseFly counter at the Arrival Hall (or Baggage Collection Area) on Level 1 where your name will be verified against the registration list.
        • Is transportation provided from Marina Bay Cruise Centre to Changi Airport?
          • However, there is ground transportation available for an additional cost at the Marina Bay Cruise Centre.
        • Are discounts available for CruiseFly?
          • Currently there is a 10% discount when guests register onboard.