Scenic Cruises FAQs

Your passport and visa

• Can Scenic arrange my passport and visas?
  • No, Scenic and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travelers do not have a travel authorization, and are not permitted to travel.
• Can Scenic organize my travel insurance?
  • No, this is the responsibility of the passenger; however your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.
• Should I bring copies of my passport and visas?
  • Yes. As your passport will be kept on board the ship throughout the cruise portion for transit formality reasons, we recommend you bring a photocopy of your passport/visas with you to carry on you at all times when on shore.
• What validity do I need on my passport?
  • All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip. Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or have to be altered altogether if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
• What visas do I require
  • Visa requirements can vary and it is the sole responsibility of each passenger to have the necessary visas and to comply with entry, health or other requirements of the countries visited. More advice can also be found at the Department of Foreign Affairs and Trade’s website.

Your luggage

• How much luggage can I bring on a Scenic Cruise?
  • The luggage allowance while on tour is one suitcase with a maximum size of 30 x 21 x 11 inches (76 x 53 x 28 cms) and weight of 44 lbs (20 kilograms). You may also carry a small backpack or the Scenic overnight bag on board the coach for the duration of the tour. Additional bags beyond the luggage allowance may incur additional charges and are to be settled directly to the hotel or as required. It is advised that you check airline luggage requirements directly with your most significant airline carrier.
• How much luggage can I take on an aircraft?
  • It is advised that you check airline luggage requirements directly with your most significant airline carrier.
• Is porterage included?
  • Handling and porterage of your luggage (as per the luggage allowance above) is included in your tour. Additional bags beyond the allowance may be charged or it may be the responsibility of the passenger to forward the baggage to another destination. Luggage handling is not included during any independent or non-escorted touring. In this situation, luggage handling and porterage will need to be organised directly with the hotel porters.
• Should I attach the Scenic luggage label provided prior to departure?
  • No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not tear off this tag, as it is required to easily identify your luggage for transfer services and hotels.
• What clothing should I pack?
  • General:  Casual sportswear for daytime that can be mixed/matched/layered
    A warm jacket/gloves/hat/scarf for cooler mornings and nights
    Swimwear
    Comfortable walking shoes with rubber soles for good grip
    Sunglasses and a sun hat
    Women require a minimum of one skirt or a dress
• What else do I need to pack?
  • The following list may be useful when packing for your trip:  Airline tickets and passport (plus a photocopy and extra passport photos)
    Travel and travel insurance documentation, and itinerary (make a copy for your emergency contact)
    Travellers cheques/cash/debit or credit card and emergency contact numbers if lost or stolen, plus local currency for first day and a money belt
    Spare memory card for your digital camera or film in clear plastic containers
    Only those keys needed on return
    Personal medication and prescriptions, extra glasses/contacts and prescriptions
    Sunscreen, lip balm and insect repellent
    Pocket calculator, address book, journal and pens
    Tissues and anti-bacterial hand wipes or hand sanitiser
    Raincoat or umbrella
    Plastic bags for dirty laundry, washing powder and elastic clothesline
    Travel alarm clock, earplugs and sleep mask
    Adaptor plugs, mobile phone charger, battery charger
    Face cloth / flannel
    Small torch and batteries (there is minimal lighting at remote locations)
    Please note: All hotels on tour provide towels, irons, hair dryers, soap and shampoo within the room.Asia tours:

    First aid kit including anti-itch cream for insect bites, antibiotics and medication for motion sickness, diarrhea and vomiting
    Binoculars
    Multiple photocopies of your passport to assist with Hotel check in

• What is the appropriate dress for visiting holy places?
  • When visiting churches and monasteries, modest dress is required i.e. no shorts, miniskirts or sleeveless tops.
• Will my luggage be secure?
  • We strongly advise that you do not pack anything of value in your check-in luggage and that you check-in ONLY your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft.

Health and Fitness

• Are there any health risks that I should be aware of?
  • Viral gastroenteritis is a very common virus that can be found almost anywhere, but its opportunity to spread is greater in contained environments. Symptoms include nausea, vomiting and diarrhea. It may also include fever, stomach issues and headache. The symptoms usually start 12 to 48 hours after viral infection and can last from 1 to 10 days. Most people who become sick with viral gastroenteritis recover quickly with no further problems. However if the illness is more severe, further medical care may be required to treat dehydration. The most effective protection from personal contamination is ensuring strict attention to personal hygiene and in particular, frequent and thorough hand washing with soap and water and refraining from hand-to-mouth contact.Colds and other viruses can spread quickly in an enclosed area such as a ship. Continue to practice common-sense hygiene and respiratory courtesy. Wash your hands often and cover your coughs and sneeze. It is recommended that passengers carry an anti-bacterial hand sanitizer, which does not require rinsing with water. Use a sanitiser frequently i.e. after shore excursions, prior to meals and throughout the day. If you have any questions regarding your health or safety while on tour, please do not hesitate to ask your Tour Director.Motion sickness can be a problem for some people when cruising, flying or travelling on coaches and trains and it is a good idea to take precautionary measures. Drugs for treating motion sickness can be purchased at most pharmacies in Canada, however a side effect can by drowsiness. Alternatives such as ginger tablets and acupressure wristbands are also available and work well for some people.
• Can I take prescription medication?
  • Yes and its advisable to pack an ample supply of any medicine you are taking, copies of prescriptions and the telephone/fax number of your doctor. Because of strict drug laws in some countries, drugs you take on doctor’s orders should be carried in their original container showing the prescription label. Always keep your medication in your hand luggage.
• Can I travel in a wheelchair?
  • Europe:
  • Due to the structure of old buildings, access to some establishments may not be convenient for wheelchair use, and facilities for the disabled in general may be limited. Many areas are pedestrian only. Marksburg Castle has a number of stairs which may impact guests with limited mobility access to all touring areas, but this will not impede participation of the medieval banquet.
  • Vietnam and Cambodia:
  • We regret that wheelchairs cannot be accommodated on these tours.
• Should I provide Scenic with my health and fitness details prior to travelling?
  • We will supply a Health and Fitness form in your travel wallet. These forms are designed to provide us with instant information if an emergency should arise. These forms will be returned unopened at the completion of the tour. It is not compulsory to fill out these forms but is strongly recommended.
  • We strongly recommend a visit to your doctor and dentist prior to your tour.
  • If you are aged 70 or over at the Tour Departure date you must provide us with a doctor’s letter confirming you are fit and healthy enough to take part in the specified tour including reference to the itinerary, destinations and tour departure date.
  • You must advise us of any pre-existing medical conditions that might reasonably be expected to increase your risk of requiring medical attention, affect the normal conduct of the tour and/or the enjoyment of other tour members.
  • You will be required to fill in our Health and Fitness form and hand it to your Tour Director on the tour departure date.
• What sort of first aid and medical items should I bring with me?
  • It may be useful to bring a supply of basic items with you. A first aid kit may include band-aids, antiseptic, aspirin, cough medicine, throat lozenges, cold and flu medication, diarrhoea medication, mild laxative, eye ointments/drops for minor infections, a general antibiotic and any special medications you may need personally. Please remember to bring a letter from your doctor or a copy of the prescription for any medication that you are carrying with you.
• What sort of fitness level do I require to travel?
  • We welcome you if you have a disability or other special need, provided you are able to care for yourself or are accompanied by a companion capable of providing all the assistance you require. Please note that although we will use reasonable endeavours to provide you with all the activities on your Itinerary, depending on your disability, you may not be able to participate in every activity and the Tour Director will have the right to refuse your participation if the Tour Director believes your health and safety or the health and safety of other passengers may be impacted by your participation. You must advise us (or your travel agent) of any disability, medical condition or dietary requirement at the time of booking.
  • It is not possible for large coaches to be used for some city sightseeing therefore many towns and cities will be visited by way of walking tours and accordingly, a reasonable level of fitness is required.
  • Europe:
  • Much of Europe is based on a myriad of old buildings and there are split-levels, steps and uneven surfaces everywhere. High-heeled shoes are not suitable for cobblestone streets and steep inclines in medieval towns and cities. It is essential to have comfortable, rubber-soled walking shoes.
  • Due to the amount of walking on your cruise shore excursions, which typically run for up to 3 hours, a reasonable level of fitness is required.
  • Please Note: Scenic reserves the right, at its discretion to cancel your booking and refund the money paid by you, less any unrecoverable costs, if it is deemed you are not suitable for the trip booked. It is your responsibility to advise Scenic of any pre-existing medical conditions that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a trip and the enjoyment of other trip participants.
  • Vietnam and Cambodia:
  • The land touring program requires passengers to be able to walk for up to 0.6 – 1.2 miles (1 – 2 kilometres) over steps and uneven ground.
  • For your safety and enjoyment, you should be in good physical condition to participate in all tours.
• What vaccinations do I require?
  • Recommended vaccinations and other health protection measures vary and are subject to change. You must consult your doctor on current vaccinations needed for your destination. Also please refer to the Canada Government’s Travel Voyage website for additional information.
  • Asia:
  • If you are entering India from an infected area such as Africa, then you must be vaccinated against Yellow Fever.
  • Hepatitis (both A and B, depending on your individual circumstances), vaccination shots are also recommended, such as a booster shot for tetanus.
• Will my special requirements be met throughout the tour?
  • Your special requirements have been passed onto all suppliers. Special requirements refer to airline seating, special dietary and medical needs. These requirements are on a request basis only and cannot be guaranteed by Scenic. We strongly advise that you reconfirm your meal requests with the Scenic Cruise Director upon joining your tour.

Weather and Climate

• How do I know if I am suffering from altitude sickness?
  • How altitude sickness affects you can range from mild to severe and occurs because less oxygen is reaching the muscles and the brain, requiring the heart and lungs to compensate by working harder. Symptoms of Acute Mountain Sickness (AMS) usually develop during the first 24 hours at altitude but may be delayed up to 3 weeks. Mild symptoms include headache, lethargy, dizziness, difficulty sleeping and loss of appetite. AMS may become severe without warning. Please consult your doctor before departure to ensure you have an adequate level of fitness and health.
• What can I do to try to prevent symptoms of Acute Mountain Sickness?
  • Drink extra fluids. The mountain air is dry and cold and moisture is lost as you breathe.
  • Evaporation of sweat may occur unnoticed and result in dehydration
  • Eat light, high carbohydrate meals for more energy
  • Avoid alcohol as it may increase the risk of dehydration
  • Avoid sedatives
  • Altitude Sickness tablets are available to help prevent/ reduce symptoms, consult your physician for advice on whether these are suitable for you.

General Questions

• Are there hairdryers in the cabins?
  • Hairdryers are available in all cabins on river cruise ships.
• Are there laundry facilities on the ships?
  • Laundry services are available on river cruise ships at an additional charge. There is no dry cleaning on river cruise ships.
• What are the seating arrangements in the Crystal Dining Room?
  • The Crystal Dining rooms are single dining sessions with open, unreserved seating. The restaurant manager is responsible for the seating arrangements.
• What clothing do I need to pack?
  • We recommend casual and comfortable clothing. Please bring comfortable walking shoes as you will need these daily whilst sightseeing, which includes walking over rough and uneven ground. Closed-in shoes are recommended to keep out the dust and sand. Dinner attire is casual-open-neck shirts, slacks and dresses. Coats and ties may be worn but are not required. For winter months we recommend a warm coat, gloves, water-resistant footwear and an umbrella.
• What currency will I need to take?
  • Most countries visited in Europe will use the Euro although some still have their own local currency (eg. Scandinavia, Switzerland, Russia & Baltic States). For small purchases ashore or in small towns, local currency is advantageous. Many locations accept major credit cards. ATM machines are located onshore at some stops. Prior to departure you should confirm your ATM card and PIN will work overseas. All purchases on board are charged to your shipboard account. The on board currency on river cruise ships is the Euro. Shipboard accounts may be paid by Euro or credit card. The on board currency on Russian river cruise ship is the Rouble however shipboard accounts may only be paid by credit card.
• What is the electricity used on the ships?
  • On Board Electricity on board all ships is 220V. A power plug adaptor will be required to use small appliances such as electric shavers, clocks, mobile phone chargers etc. We do not provide the required adaptors.
• What is the language on the Space-ships?
  • The language on board is English. All staff, crew and tour guides speak English and all announcements and lectures will be made in English.
• Will there be a Cruise Director on my cruise?
  • Yes, an experienced English speaking Cruise Director accompanies every tour.

On Your Cruise

Money, Tipping and Shopping

• Are all credit cards accepted on all legs of the tour?
  • Most credit cards charge a fee (about 3%) for currency exchange, which means that every time you use your credit card, you add this fee to the price of goods and services. Check with your credit card company before you go to see what their policy is. It may be worthwhile to take more than one type of credit card as not all types of credit cards are accepted.
  • Before travelling ensure your credit cards are valid for at least 30 days after the completion of the tour.
  • Due to increasing credit card fraud worldwide, be prepared to show identification (i.e. your passport) when making a transaction with your credit card. We recommend that you have a pin number for your credit cards, as many businesses now only accept payment with a pin.
  • Ask your credit card company for the emergency number (suitable for international access) to report loss.
  • Some shops and restaurants require a minimum purchase amount when using them.
  • It is recommended you contact your bank before leaving Canada to advise that you will be using your credit card overseas and to check that you can withdraw cash on your card abroad.
  • Europe:
  • MasterCard, Visa and American Express cards are accepted in all countries in major shops, restaurants and hotels as well as to settle your shipboard account.
  • Asia:
  • Vietnam and Cambodia – Most international credit cards (such as American Express, Diners Club, MasterCard and Visa) are accepted in most locations including all hotels, in major stores and restaurants. However, for incidentals, small vendors, markets and local stores you will need local currency.
• Are ATMs readily available?
  • Yes, using a debit or credit card is becoming a popular method of obtaining money whilst travelling. In most cases, you pay only your usual bank fee rather than a commission, although this may vary depending on your bank’s policy. Generally, you will get the best available exchange rate as well. Be sure to check with your bank before departing to activate your card and don’t forget to bring your pin number. We suggest however that you don’t rely on ATM’s for all your spending money, as machines may be unreliable. The best idea is to take a mix of cards and travellers cheques so that you are always covered.
  • Asia:
  • Vietnam and Cambodia – Except in large cities, ATMs may not always be conveniently located. There is generally a service fee for using ATMs (approximately 3%).
  • Myanmar (Burma) – Credit cards are not accepted in Myanmar and there are no ATMs. You will only be able to use the cash that you bring with you into the country. Please be aware of this and ensure that you have enough cash on you for the duration of your tour.
• Are there any taxes on shopping?
  • Many countries have a national sales tax (called VAT) that is levied on most goods and services. In some cases and with the proper documentation from the point-of-purchase, it is possible to have a portion of this tax refunded to you on items taken out of a country in unused condition. Depending upon flight schedules and timing, it may be possible to receive a refund by applying at the airport kiosk before departure.
• Can I take travelers checks or pre-paid travel money cards.
  • Unless otherwise stated – Yes.
  • Travelers checks are easily obtained from your bank. You will find it an advantage to have your travelers checks in a currency that is easily exchanged to US Dollars.
  • Remember to make a separate note of all the numbers and denominations of your travelers checks as well as an emergency contact phone number (suitable for international access, not those starting with 0800) in case of loss or theft.
  • It is worth carrying some checks in small denominations as it may be difficult to cash larger cheques in hotels and shops. Travelers checks can be changed at your hotel and some local banks. Many banks charge a set rate, so it could be worth your while cashing more money, less often. Banks usually offer a better rate of exchange than hotels, restaurants and large shops.
  • Please note that travelers checks are becoming harder to cash while credit and ATM cards are becoming more readily available and there are also the options of money cards pre-loaded with foreign currency. Scenic cruise ships are unable to accept Cash Passports, Travelex Cards or similar as they do not have a function to refund on these cards.
  • Asia:
  • You can also purchase prepaid travel money cards.
• Does Scenic cover tips
  • Yes, Scenic has pre-paid certain tips and gratuities for you, including all drivers, local guides, porters (1 piece of luggage only), and meals included in your tour.
  • Please note: Tipping is NOT included for meals, drinks, taxis and transfers that are not included as part of the tour (including Asian stopovers). As a guide for taxis, tip 10-15% of the fare on the meter. We recommend you pre-negotiate taxi fares to avoid unpleasant surprises at the end of the journey. In restaurants and bars, tip 10-15% of the total bill. If a service charge has already been added there is no need to tip as much or at all.
  • Asia:
  • Yes, tips are included for the following:
  • Local guides and coach drivers in each city
  • Meals included on tour
  • Porterage in each hotel
• How much foreign money should I bring with me?
  • Before you leave on your trip, it is a good idea to obtain a small amount of cash in the currency of the country you arrive in. If it is not possible to obtain the currency you require, then it can be purchased at the airport on arrival. Many locations will accept travellers cheques or credit cards. For incidentals and small vendors we recommend getting some local currency.
  • Asia:
  • Before you leave on your trip, it is important to try and obtain a small amount of foreign cash for your immediate use on day one of your tour and for use at the airports. Foreign currency can be purchased before you leave at major banks and international airports.
• How should I deal with hawkers and retailers
  • You will experience many retailers, hawkers and taxi operators engaging you in conversation to continually offer their services. Be prepared for the need to politely decline these offers, on a regular basis, if they are not required. You may be approached by locals offering to show you interesting features, so be prepared that you will be asked for a tip if you accept their offer.
• Is bargaining acceptable practice?
  • Bargaining is not acceptable practice. Packaged goods show the Maximum Retail Price (MRP) right on the package. This includes taxes. Retailers are not supposed to charge more than this. Though this rule is adhered to at most places, at tourist destinations or remote places, you may be charged more.
• Is it easy to exchange cash?
  • Europe:
  • You can exchange cash or travellers cheques at hotels, banks and exchange bureaus as well as small amounts of currency on board your ship for most local currencies, for a fee.
  • Asia:
  • Vietnam and Cambodia – You can exchange cash and travellers cheques for local currency at hotels, banks and exchange bureaus. These establishments will charge a fee to exchange travellers cheques; some establishments may also charge a fee to exchange cash. Once you exchange your money in to the local currency, it can be a time consuming process to exchange it back in to Canadian currency before you depart. To do so, you will need all your receipts and the currency declaration form you completed when you arrived into the country. To avoid this, it is suggested that you plan your currency exchanges during your trip in order to have as little as possible remaining at the end of your trip.
• Is there any tipping protocol to follow in any of the countries visited?
  • Europe:
  • Morocco – hotels and restaurants usually include a service charge of 15%, but it is customary to include an additional 5 dirham per person for the waiter. Waiters in proper restaurants are always tipped up to 10% of the bill. At informal cafes, the tip is normally two or three dirham per person. Tip porters 5 dirham per piece of luggage.
  • Spain and Portugal – as a guide for taxis, tip 10– 15% of the fare on the meter. In restaurants and bars, tip 10-15% of the total bill. If a service charge has already been added there is no need to tip as much or at all. For others such as porters, tip in proportion to the level of services rendered. You should tip doormen and concierges between €2-3.
  • Asia:
  • Vietnam and Cambodia – The attitude towards tipping in Vietnam and Cambodia is changing rapidly, tips are now frequently offered for services in the tourism industry and in many cases supplement wages for people who work in various customer service areas such as local guides, porters in hotels and coach drivers. However, tipping is still not expected in most restaurants.
  • If you are uncertain ask your Tour Director or your local guide whether a tip is necessary and how much. Sometimes, small gifts are a good idea when meeting and interacting with the locals.
• What hours are most shops open?
  • Europe:
  • Stores may close earlier than back home and are usually not open on Sundays (nor Saturday afternoons in some places).
• What monetary currency is in use?
  • Europe:
  • Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Slovenia, Portugal, Slovakia and Spain all use the Euro as their currency. One Euro is divided into 100 cents. Euro coins differ according to country, but bank notes are of uniform EU design.
  • Hungary’s currency is the forint, which is divided into 100 fillér (please note that fillér coins are no longer in circulation).
  • The Czech Republic’s currency is the koruna (Kc) or crown divided into 100 haler.
  • Morocco’s currency is called the dirham. It is a currency that has a couple of legal restrictions attached to it. You cannot take it abroad and cannot leave Morocco with it. Therefore you will not be able to obtain dirham before you leave on your trip. The best way to obtain Moroccan dirhams is through ATM’s. If you do not have a bank or credit card, the two most popular foreign currencies in Morocco are the US dollar and the Euro.
  • Please note: On your way home from Morocco, you cannot use your remaining dirhams to shop in the tax-free zone. The tax-free shops in Moroccan airports only accept Euros, US dollars and credit cards.
  • Asia:
  • Vietnam – The unit of currency is the Vietnamese Dong (VND).
  • Cambodia – The unit of currency is the Cambodian Riel (KHR).
• What sort of souvenirs can I buy and what should I be aware of?
  • Please go to the Transportation Security Administration website for the most accurate and up to date information on any restrictions on products imported from each country.

Travel and Accommodation

• What are toilet facilities like?
  • All toilet facilities are Western style unless otherwise stated.
  • Asia:
  • Vietnam and Cambodia – Vietnam and in particular Cambodia are still very much developing countries, and toilets in public places are mostly of eastern squat style. However as the countries are changing dramatically there is on occasions the odd western style toilet in a public place.
• What level of quality is the booked accommodation?
  • Europe:
  • Europe’s tourist industry is centuries old and its hotels very often reflect the varied traditions and cultures of each country, so do not expect European hotels to be the same as those back home. You may find hotel rooms are slightly smaller.
  • Most European hotel rooms do not have tea/coffee or ironing facilities in the room.
  • Single rooms in hotels are designed for one bed and as such in some locations, are smaller than twin rooms.
  • Double bed rooms are on request only. We cannot guarantee that clients will receive a double bed at all properties due to limited availability with this configuration.
  • In some cases, clients may be accommodated in twin share rooms
• What time can I check-in to my hotel?
  • If your flight arrives before noon (usually 2pm is check-in time) at the city where your tour starts, the hotel may not have your room available until mid afternoon. We endeavour to ensure that rooms are ready for your arrival times however this is not always possible and is outside our control. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.
  • Vietnam – 2pm
  • Cambodia – 2pm
• Who will be escorting the tour
  • Your holiday is a special time and our Tour Directors and Cruise Directors make all the difference. From your very first day their warm greetings and professionalism signal the start of a wonderful rapport.
  • Europe:
  • For all land tours and cruises that have city extensions in Paris, London or Prague, you will have the services of a Tour Director. Whilst on your cruise you will be taken care of by a Cruise Director. Our Directors have your best interests at heart and will take care of all arrangements for you. Please note that that your city extension or land Tour Director will not join you on the cruise.

Communications

• Are internet cafes readily available?
  • Europe:
  • Yes, internet cafés are throughout Europe and are a much more cost-effective way of communicating with friends and family than by telephone.
• Are there any restrictions on photography?
  • It may not be possible to use your camera or video camera at some sites of interest, or there may be a fee; please ask your Tour Director for further details.
  • Not everyone might appreciate being on your souvenir home video or holiday photo, so please respect the privacy of local people and cruise directors/local guides by asking permission before filming or taking a photograph. This is especially important in holy places and when visiting indigenous people.
  • If someone is giving a public performance then permission is not usually necessary – but if in doubt, ask or refrain.
  • Please Note: Photography is prohibited in ‘restricted’ areas such as bridges, dams, ports and airports as well as military installations or security-sensitive places such as police stations.
• Can I easily obtain batteries and memory cards?
  • Generally, yes unless stated otherwise.
• Can I photograph or film in museums?
  • Museums and attractions have differing rules regarding cameras and videos. While some do not allow cameras to be taken in at all, at others a fee or a permit may be required. Your guide will advise of the rules at each particular site and what is required. Please tell your guide if you will require a permit at the time and he/she will purchase a special ticket and advise you accordingly. In many museums, tombs and temples the use of a flash is strictly prohibited.
• How do I make telephone calls back to United States?
  • Phoning home from hotels is expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. Ship-to-shore telephone calls can also be extremely expensive. It is always cheaper for you to use public telephones. If you decide to make a direct call to United States – always remember to dial the international access code 00 followed by the country code 1 (United States), and your phone number. Local phone cards are available at tobacco stores, kiosks and post offices.
• What languages are spoken?
  • Europe:
  • The Netherlands – Dutch
  • Germany – German
  • Hungary – Hungarian
  • France – French
  • Norway – Norwegian
  • Greece – Greek
  • Turkey – Turkish and English
  • Spain – Spanish
  • Morocco – Arabic, French and English

Safety and Other Information

• How do I select my Scenic FreeChoice activities?
  • Scenic Freechoice activities are subject to availability, operational and seasonal factors. All activities can be reserved, subject to availability with the Scenic Tour Director whilst on tour unless otherwise stated. Please note a minimum number of people are required for some activities to operate.
• What else should I know about my travel destination?
  • Europe:
  • Air-conditioning is not yet as popular in Europe as back home and you may not find it everywhere. In some places due to environmental concerns it is strictly regulated.
  • European festive days, especially religious holidays, are quite numerous. On these occasions, particularly in May/June, you may find services in general slightly reduced.
  • Sometimes there is a small charge for public toilets, food and drinks usually cost more and the service may be a little more leisurely than you might expect.
  • Europeans generally dine slightly later than might be your custom and they tend to be less sensitive to issues regarding smoking.

Food and Drinks

• Are there any foods that I should avoid?
  • Avoid eating:
  • Ice creams sold by roadside vendors
  • Undercooked meat
  • Unpeelable fruit or vegetable
  • Re-heated food
  • Remember to make sure fresh fruit has been washed and wash your hands before and after eating.
• Can you accommodate special dietary requirements?
  • Yes. If you have not already advised your travel agent at the time of booking please let your Tour Director know at the start of the tour any special needs or dietary requirements so they can be best accommodated. Remember your favourite food items will not always be available as different cultures may eat very different food to us, especially at breakfast.
• Is the water safe to drink?
  • The tap water is safe to drink in the following travel destinations:
    • Canada
    • Alaska
    • USA
    • Australia
    • Norfolk Island
    • New Zealand
  • DO NOT DRINK THE TAP WATER in the following travel destinations:
    • South America
    • Antarctica
    • Egypt
    • Middle East
    • Africa
    • Vietnam
    • Cambodia
  • It is best to not even allow your mouth near tap water, which includes brushing your teeth. Have bottled mineral waters opened in your presence and regard all ice as unsafe. Scenic include bottled water for all touring days, with meals, at your hotel and on board cruises.
  • Because your travel destination may have high temperatures, humidity and/or altitudes it is essential each day to drink plenty of fluids to avoid dehydration. Avoid alcohol, coffee or strong tea, which are diuretics and cause increased water loss. Well-known brands of bottled beverages are generally considered to be safe.
  • Please Note: It is important in all countries that you stay well hydrated and drink plenty of bottled water. If you are not feeling well at any time please speak to your Scenic Cruise Director who may be able to assist with advice.
• What type of food can I expect?
  • Your tours cover an amazing range of cultures and landscapes and the food available en route reflects this diversity, which may be different to what you are normally accustomed to. Your dining experiences are certain to enhance your tour and introduce you to the local region and culture.
    Asia:  Vietnam and Cambodia – Your meals are mainly Asian style dishes served banquet style. Local beers will be the favoured beverage, however some restaurants do offer imported wines. Breakfast in the morning includes a wide range of fruits and a cooked breakfast.
• When do I advise my choice for Scenic FreeChoice Dining?
  • Scenic Free Choice Dining is subject to availability and is restricted to limited numbers and dining times. Pre-selection of your preferred dining choice will be required prior to your arrival into each applicable destination. Your Tour Director will do all possible to accommodate your choice; unfortunately this may not always be achievable.

Scenic Tailormade

• What is the Scenic Tailormade App?
  • The Scenic Tailormade App is the software solution transforming your personal mobile device into your own personal Scenic Tailormade device.
• For which river cruises can I use the app?
  • At this stage, in the first stage of development, the app contains information for all Scenic cruises on the Rhine/Main/Danube, the French and Portuguese rivers. The app is currently not available for our Russian, South East Asia and Scenic Eclipse ocean cruises.
• Do I always need to have a device (own or rental) with me while on cruise?
  • For guided city tours, yes, as it serves as your audio guide system. For any other Information or service, it is not required but highly recommended for convenience and as a source of constant information
• How do I get the Scenic Tailormade App?
  • The App can be downloaded from the Apple or GooglePlay stores just like any other app. Information together with an earpiece is provided in your travel documentation. The app can be downloaded at any time for free.
• What operating systems support the app?
  • The app works for iOS(Apple) and Android devices.
• When should I download the app?
  • When off-board a ship (e.g. at home, in a hotel etc.) it is recommended to be connected to a WiFi to download the app from the Apple Store or Google Play. On-board a ship, your phone needs to be connected to the ship’s WiFi network only, and the app can download locally from the ship.
• If I don’t have a mobile device, can I still get the information?
  • On board all ships we will carry a limited amount of rental devices. These devices are pre-set for the exact same information, and are provided to guests without their own mobile device.
• The earpiece in the travel documents doesn’t fit. What do I do?
  • As guests can now use their own mobile device, we suggest guests to utilize ear-pieces that they usually use or are delivered with the telephone. We do provide adapters and ear-pieces on board the ship for guests requiring this service.
• What Information will I get on the app?
  • In a first stage, the app includes all the functions of the previous Scenic Tailormade Device. i.e. It serves as Audio Guide System, Riverview Commentary System, Independent City Tours, and off-line Navigation System. Some of the functions will only work on board, while others are available at any time.
• Are there any additional, new functions?
  • In addition to the main functions, the app can also display the daily program, list the ‘Freechoice’ options and ‘Enrich’ excursions, include the entire Travel Guide Book, provide a Travel Wallet and a provide a Badge Scan option.
• Which functions can I download and use prior to embarkation?
  • City Info (with a download code for each city consisting of the first 4 letters of the English name of the city), the list and description of Freechoice options and Enrich programs, the travel guide book and the travel wallet are available at any time.
• Can the app be used for city extensions?
  • All functions that are available prior to the cruise, as well as the city guide for independent city sightseeing are available for Prague, Paris, Lisbon, Amsterdam, Budapest, Lisbon and Coimbra. Download is recommended while connected to a WiFi.
• Are there any associated cost when utilizing the app while travelling overseas?
  • Cost while travelling will only occur if the entire app or content(s) of the app are downloaded without being connected to a WiFi. An information page warning of any cost (if applicable) will always show prior to any cost bearing function being executed. The use of the downloaded information on the app will not occur trigger any cost.
• Will there be costs for the Tailormade app updates during my cruise?
  • You can set the Tailormade app to update automatically when you are on the ship and are connected to the ship Wi-Fi network. Receiving your update through the ship Wi-Fi is at no cost and does not involve your cell phone data allowance. Please speak to the cruise director for assistance with this setting.
• Will this new app use my mobile data?
  • No, by using the free Wi-Fi on the ship to load and update the Tailormade app there is no need to use your data connection associated with your cell phone provider. For international guests, it is best practice to turn off your mobile data use when overseas and use the free Wi-Fi provided on the ship.
• What if all battery life on my personal device is used whilst I am touring?
  • We are working to secure power banks for the local guides to have so we can assist any guests with low battery life on their personal device
• Will I be able to still use the Scenic Tailormade app on-board the ship if there is no available WiFi service in the area?
  • Yes, you don’t need WiFi service/reception available to use the app.  All data for the Tailormade app is stored locally on a server on-board each ship.  You only need to connect to the ship’s WiFi network on arrival for the app to recognise your cruise ID and display all relevant information for your particular cruise including the option to download the self-guided tours as desired.
• When joining a city tour with our guide, or self-paced walking tour, do I need a Wi-Fi connection in that city to locate my position on map?
  • No, with the Tailormade app loaded and updated on the ship, your location in the city is provided by the location GPS service on your phone. By turning on your phone’s location service (in phone settings) the Tailormade app can position you in the city without needing to connect to a Wi-Fi network.
• How does my phone pick up the guide’s commentary when I am joining a city tour?
  • When you join a guided tour, the tour guide will advise you on how to easily select the commentary channel and you will hear the guide’s commentary through your own headphones or earphones connected to your phone.