How long are Seabourn Cruises?

Cruises on Seabourn can be as long or short as you choose. Cruise itineraries range from seven days to over 100 days and can vary among long days at sea, short trips to nearby destinations, or more port-intensive trips. Whatever itinerary you choose, and for however long your cruise may be, you will enjoy ships with unmatched sense of style, elegance and grace, and luxurious service that is second to none. Whether it’s a warm blanket and a cup of gourmet hot chocolate as you drift along the Norwegian Fjords or a relaxing neck massage poolside, you’ll feel that you’re a member of a very exclusive club.

What Is The Seabourn Experience?

The Seabourn Experience is the art of service perfected. It’s intimate ships with just 132, 229, or 300 suites. It’s unique itineraries to must-see cities and hidden gems where larger ships cannot go. It’s spacious, all ocean-front suite accommodations with sweeping views — many with verandas. It’s gourmet dining experiences that rival the finest restaurants anywhere. It’s fine wines poured at lunch and dinner, and open bars throughout the ship.

A generous selection of onboard amenities is available on all Seabourn ships throughout each voyage:

In-suite bar and refrigerator pre-stocked with your requested choices

Complimentary fine wines at lunch and dinner, and open bars throughout the ship

Daily afternoon tea with Seabourn to a Tea℠ collection of rare estate teas and white glove service

Exclusive bespoke Molton Brown toiletries

Pure Pampering℠ therapeutic bath drawn by your personal suite attendant or host

All dining venues are complimentary

Gratuities are neither required nor expected

Intimate ships that carry 264, 458 or 600 guests to places where larger ships cannot go

All-suite accommodations

Personalized service with nearly one staff member per guest

Casual, elegant indoor/outdoor dining venues

Evening Under the Stars® features sumptuous barbecue dinners or gala parties with live music and dancing on deck

Marina and complimentary watersports

Caviar in the Surf® beach parties and barbecues, available on select sailings, weather and conditions permitting

Caviar on the Ice deck parties in the Arctic, Alaska and Antarctica

Complimentary planning service for custom experiences ashore

Complimentary Massage Moments® on deck

Movies Under the Stars with fresh popcorn

Complimentary onboard enrichment program, Seabourn Conversations®

Seabourn’s Personal Shopper℠

Shopping with the Chef at local markets

Personalized stationery

Vintage Seabourn℠ premium wine package

Personal Valet® luggage shipping service

Visa Service Provider

Seabourn provides guests with the following link to CIBTvisas as a service to assist with any visa requirements and/or the collection of necessary documents: https://seabourncruiseline.cibtvisas.com. Guests may, if they prefer, use another visa service or complete the process on their own. Be sure to advise that you are traveling with Seabourn and that you are traveling by sea. Your visa requirements may be different to the standard information given for air travel. In addition, you may also miss out on certain discounts given to Seabourn guests that go through CIBTvisas. Applications and additional information may be downloaded from their website.

If you would like to reach CIBTvisas by phone:

U.S. and Canada Residents: 877-818-6679

Netherlands Residents: 0800-2223782

Germany Residents: 8005893351

Australia Residents: 1300 933 161

Switzerland Residents: 41 (0) 22 884 18 70

United Kingdom Residents: 0800-0721312

Brazil Residents: 55 (11) 3065 0655

Mexico Residents: (52-55) 5282 0020

France Residents: 08 25 08 10 20

Belgium Residents:  0902 150 45

You can also reach them by Email: seabourn@cibtvisas.com .

What is The Seabourn All-Inclusive Difference?

Traveling with Seabourn is luxurious, yet relaxed; elegant, yet unpretentious; sumptuous, yet understated; and edifying as well as entertaining.

Intimate ships with a private yacht-like atmosphere masterfully designed by iconic hospitality atelier Tihany Design*

All ocean-front suites luxuriously appointed, most with a private veranda

Intuitive, personalized service provided by a team passionate about exceeding guests expectations

Complimentary premium spirits and fine wines available on board at all times

Complimentary caviar, an extra indulgence offered throughout your voyage

World-class dining and culinary experiences that rival the finest restaurants anywhere

All dining venues are complimentary, dine where, when and with whom you wish

Welcome Champagne and complimentary in-suite bar stocked with your preferences

Tipping is neither required, nor expected

Seabourn Conversations, connecting with visionary experts

Curated voyages to all seven continents delivering award-winning authentic experiences

Ventures by Seabourn®, optional shore excursions, enhance and extend your experience in select destinations**^

Complimentary entertainment experiences, offering a variety of shows and live music

Complimentary Wi-Fi packages with unlimited minutes powered by SpaceX’s Starlink

Complimentary Signature Events: Marina Day, Caviar in the Surf®, Evening at Ephesus, Shopping with the Chef, Caviar on the Ice, Polar Plunge, and more

Spa & Wellness with Dr. Andrew Weil, featuring an exclusive mindful living program**

Committed to environmental stewardship and sustainability

* Seabourn Encore, Seabourn Ovation, Seabourn Venture, Seabourn Pursuit

**Optional programs, for additional charge

^Available on Seabourn Sojourn, Seabourn Quest, Seabourn Encore, Seabourn Ovation

How do guests earn Seabourn Club Points and what are the membership levels?

One Seabourn Club Point is awarded for each day sailed on board a Seabourn ship. Guests who pay published fares for penthouse and premium suites – Penthouse, Penthouse Spa, Owner’s, Signature, Wintergarden or Grand (GR) suites – earn an additional Seabourn Club Point per Sailed Day. Additional Seabourn Club Points are also awarded for each night on an escorted Seabourn Journey and for every $500USD of eligible onboard and pre-cruise online purchases (net of returns). Seabourn Club Points for onboard and pre-cruise online purchases have a limit of one additional Club Point for each Sailed Day. The first two guests named on the booking will receive the same number of Seabourn Club Points for onboard purchases. As an exception, all guests who purchase a GR suite will be given OBS points (regardless of how many guests on the booking and if the GR is booked as 1 or 2 bookings). Seabourn Club Points never expire.

For example, a guest on a seven-day cruise paying a published fare in a Penthouse Suite, spending $1,100 on board and participating in a three-night escorted Seabourn Journey earns:

Seven Seabourn Club Points for the Sailed Days

+ Seven additional Seabourn Club Points for purchasing a Penthouse Suite

+ Two Seabourn Club Points for their onboard purchases

+ Three Seabourn Club Points for the Seabourn Journey

Total = 19 Seabourn Club Points

There are six membership levels in Seabourn Club:

Level     Seabourn Club Points

Club Member 1-19 Seabourn Club Points

Silver Member                 20-69 Seabourn Club Points

Gold Member 70-139 Seabourn Club Points

Platinum Member        140-249 Seabourn Club Points

Diamond Member        250-649 Seabourn Club Points

Diamond Elite Member             650+ Seabourn Club Points

Please see the benefits associated with each membership level.

Mosquito-borne Illnesses

Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Guests should always travel with appropriate clothing and mosquito repellent with DEET or picaridin to reduce the risk of mosquito bites. In addition, please check with your primary care provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Bring along a record of all your vaccinations and check with your health care provider four to six weeks before departure, as vaccination requirements and recommendations may change.

If a guest becomes eligible for a higher membership level while on board, when can they take advantage of the additional benefits?

The next level of benefits will be available to the guest on their next Seabourn cruise.

How do guests receive the savings on premium wines and spirits?

Eligible Club members who select the savings on premium wines and spirits will receive them as follows:

Online: Savings on premium wines and spirits pre-purchased online prior to sailing will show in the ‘cart’ prior to final purchase.

On board: Savings on premium wines and spirits purchased on board will show on your shipboard account, NOT on the individual receipt.

Please note, if a guest purchases premium wines and spirits online prior to selecting this benefit, the savings will be calculated on board and posted to the guest’s statement.

If guests choose this benefit and purchase premium wines and spirits, they cannot later change the benefit.

What if I want to do something that’s not offered on a tour?

In most ports Seabourn’s staff, both ashore and on board, are capable of arranging a wide range of individualized activities. You can make your custom request by calling us at 800-984-3225 or +1 206-626-9187 and speaking with one of our Destination Specialists to arrange your experience before you sail. Our hours of operation are Monday – Friday 7:00am to 4:00pm (Pacific Time).

Does Seabourn have a loyalty program?

Yes. Seabourn has a robust loyalty program with some levels offering shore excursion discounts, and club points can be earned from shore excursion purchases. To learn more about our loyalty program, visit our Seabourn Club information page. Loyalty discounts do not apply to overland, overnight and private vehicle programs as well as optional submarine, optional kayaking, and the optional Image Masters program where offered on the expedition fleet.

Pre- and Post-Cruise Transfers

Seabourn Cruise Line offers pre- and post-cruise transfers in luxury sedans for two guests. Private van transfers can also be arranged for a minimum of four guests traveling in the same group. A standard private sedan will accommodate two guests, two large pieces of luggage and two carry-ons. If you require additional space, requests for vans can be accommodated.

We recommend booking your transfer no later than 60 days prior to departure. To request a transfer please call Seabourn Reservations. Please be sure to have your Seabourn booking number, airport name/city, flight date, airline carrier and flight number available. Transfers for disembarkation may be either purchased in advance through Seabourn Reservations or arranged on board. Please note: Transfers between most hotels in Venice are via water-taxi.

Once you have supplied Seabourn with your flight details or hotel information, any subsequent changes must be communicated to Seabourn at least 14 days prior to embarkation. Failure to advise of changes may result in a missed transfer and charges are non-refundable. Local Seabourn representatives are unable to assist guests without advance transfer arrangements. Local representatives are independent service contractors for whom Seabourn acts solely as an agent.

Please allow sufficient time pre-cruise for airport landing formalities and transportation time to the pier in order to check-in for the ship prior to the ship departing. All guests must be checked in at least one hour prior to departure. For post-cruise transfers, please allow sufficient time for the ship to be cleared with Immigration and local Customs authorities, and the transportation time to get to the airport for departing flights. Flights booked with Seabourn take these times into consideration when booking.

Seabourn air/sea programs include group transfers between the airport and the pier on the day of embarkation/disembarkation. For deviations in air arrival/departure schedule, private transfers must be purchased separately. Seabourn land/hotel programs include appropriate transfers between the airport, hotel and pier.

Transfers from the port city airport to the ship on day of sailing and from the ship to the port city airport on the day of disembarkation are available for purchase from Seabourn. Transfers are available to Fly Cruise guests and to guests who have independent flight plans. Reservations and payment are required at least 14 days prior to your sailing date. Guests with independent flight arrangements must advise Seabourn of this information at least 14 days prior to sailing. You may take advantage of our Online Check-in to submit your information or call:

United States: 800-426-0327

Monday-Friday: 5:00am to 7:00pm PT

Saturday and Sunday: 6:00am to 5:00pm PT

United Kingdom: 0843 373 2000

Monday-Friday: 9:00am to 6:00pm UK

Saturday: 9:00am to 5:00pm UK

The office is closed on Sunday

Australia: 13 24 02

Monday-Friday: 8:30am to 7:00pm AET

Saturday: 9:00am to 5:00pm AET

The office is closed on Sunday

European Union: Within Netherlands: 0800 1872 1872, Outside NL: 00800 1873 1873

Monday-Friday: 9:00am to 6:00pm CET

Saturday: 9:00am to 4:00pm CET

The office is closed on Sunday

What documentation is required?

Each passenger boarding Seabourn Private Air will need a valid passport for international flights or a driver’s license for domestic flights. A visa may also be required for visiting certain countries as per the cruise itinerary. The same documentation is required for passengers traveling by private jet as for those traveling on commercial flight. As with commercial flights, it is essential that all passengers pass the immigration requirements for the country being traveled to. Private jet flights are ticketless.

What fitness options are on board?

The gym on each Seabourn ship is well-equipped for maintaining a complete fitness regime. Equipment available includes:

Variable resistance machines including: Abdominal Crunch, Lat Pull-down, Hip Adductor, Pectoral Fly, Seated Leg Curl, Leg Extension, Chest Press, Biceps Curl, Triceps Extension, Leg Press, Back Extension

Adjustable Benches and Rubber Encased Dumbbells: 5-50lbs

Recumbent Cardio Cycles

Upright Cardio Cycles

Programmable Treadmills

Free classes in stretch yoga, mat Pilates and cardio Ki-Bo are offered

Professional trainers and nutritional specialists are available

Seabourn Sojourn and Seabourn Quest also include a Motion Studio with Kinesis wall for personal and group training as well as fitness classes. Kinesis provides an enjoyable and challenging workout for your mind and body, using three dimensional movements that improve balance, flexibility and strength.

Do you have wheelchair-accessible suites?

Yes, our vessels have specially designed suites for guests who need mobility assistance. If you have not booked one of these accessible suites but instead will be using a standard suite you need to know about some limitations that adversely impact maneuverability, especially ingress and egress. Most entry doors and bathroom doors in non-accessible suites measure 23 inches wide. Bathrooms have a doorsill and the bathtubs are often difficult to negotiate for guests who have limited mobility. Passageways within the suite may be too narrow for a wheelchair or scooter to maneuver throughout the suite.

Accessible Suites offer features such as wider entry doors to the suite and bathroom measuring a minimum of 32 inches wide, accessible showers with grab bars, benches/seats, and hand-held shower heads as well as lowered closet and towel rods.

Accessible suite numbers are detailed in the section below by ship and their locations are noted on the deck plans for each ship on the Deckplans page.

Note: For safety reasons, mobility devices must be stored and charged in the guest’s suite.

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

Seabourn Venture and Seabourn Pursuit
Suites 825, 824, 800, 738 and 737 have transfer shower configurations.

Seabourn Encore and Seabourn Ovation
Suites 1132, 1012, 664, 665, and 550 have transfer shower configurations.
Suite 1191 has a roll-in shower configuration.

Seabourn Sojourn and Seabourn Quest
Suite 635 has a transfer shower configuration.
Suites 913, 813, 815, 619, 619 and 408 have roll-in shower configurations.

Does the aircraft have Wi-Fi?

Yes, most Seabourn Private Air flights offer Wi-Fi capability.

Is there a dress code?

Attire During the Day:

During the daytime, casual, resort-style attire, including shorts and jeans, is welcome in all lounges and dining venues. Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for poolside, on deck or in the spa and fitness center.

In the evening (after 6pm): Elegant Casual. The following is the nightly dress standard for all dining venues:

Men: Slacks with a collared dress shirt or sweater; Jacket Optional. Ladies: Slacks / skirt, blouse, pant suit or dress.

Elegant jeans are welcome in all dining venues. .

Formal Night: Seabourn Sojourn, Seabourn Quest, Seabourn Encore, Seabourn Ovation

In the Restaurant- Men: Tuxedo, suit or slacks and jacket required.
Ladies: evening gown or other formal apparel.

Dress in other dining venues is Elegant Casual.

Jeans are welcome in all dining venues during the day, but not appropriate in the Restaurant after 6pm.

The itinerary in the preliminary document booklet will inform you of the number of Formal evenings to expect during your voyage. As a rule of thumb, Formal evenings are scheduled as follows:

Seabourn Venture and Seabourn Pursuit: Zero Formal Evenings

Cruises up to 13 days: One Formal evening

Cruises of 14 to 20 days: Two Formal evenings

Cruises of 21 or more days: Three Formal evenings

(Note: World Cruises, Grand Voyages, Holiday voyages and Crossings may be scheduled differently.)

Attire Ashore:

Packing clothing that can be layered is the best way to plan for cruising in virtually any climate. For tropical cruises, bring light, loose-fitting garments that can be paired with a lightweight jacket or sweater. For cooler climates, pack extra layers of warmer garments such as a light top coat and some sweaters. When dressing to go ashore, it is helpful to be aware of the customs of the countries you are visiting. In some ports men and women should not wear shorts. Many cultures prefer that women wear dresses or skirts when visiting shrines, churches, mosques and temples.

Some of our more adventurous destinations like Alaska and Antarctica voyages have additional special packing requirements.

Packing for an Alaska Cruise

Packing for an Arctic or Antarctic Cruise

Packing for a Kimberley or South Pacific Expedition Cruise

Packing for an Amazon or Tropics Expedition Cruise

Packing for a Northern Europe Cruise

Here are some brief videos on packing for Polar and Tropical expedition voyages.

What Do I Pack and Wear on a Polar Expedition?

What Do I Pack and Wear on a Tropical Expedition?

Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over 2.5 inches long and illegal drugs of any kind are prohibited without exception. Due to safety and onboard security reasons personal Satellite dish/receivers, routers and other internet related equipment are not allowed onboard.

Full list of Prohibited Items

For safety reasons drones and any other remote controlled aerial devices/toys, as well as hoverboards or similar devices are not allowed on board our ships.

What is the Visitor Policy?

Seabourn Cruise Line, upon evaluation of customer and security concerns, has implemented a “no visitor” policy and regrets any inconvenience this may cause. However, friends may easily arrange to send an on board gift directly to your stateroom. Or you may throw a party of your own for fellow guests. Please explore Gifts & Extras for more information.

What Is Flight Ease®?

Unlock a seamless travel experience with Flight Ease® – the better, hassle-free way to book your flights. Seabourn’s Flight Ease offers convenience and 24-hour travel assistance when you need it most. Embrace the peace of mind that comes from having a team dedicated to delivering you a carefree, seamless vacation experience.

• Transfers between the ship and airport, arranged by our team.
• Hotel stay when air schedules require an overnight stay, plus the additional transfers.
• Next-Port Protection if your flight is delayed or canceled by the airline on the day you are en route to your cruise.
• Call our reservations team for assistance with booking Flight Ease.
• Select your preferred airline carrier and level of comfort, including first, premium economy or economy.
• Seabourn is there to support you with 24-hour flight assistance during your air travels.
• Your flights are confirmed immediately, at the time of air booking.
• Book Flexible Fares and payment is deferred until your cruise final payment date. Changes made to your air schedule before final payment will not incur change fees.
• Customize your pre- and post-cruise itinerary to match your travel needs.

Flight Ease®: Booking Information

Government-Issued Identification
For security reasons, first and last names on an air booking must match the government-issued identification used for boarding. For guests with Seabourn’s Flight Ease plan, spelling corrections or name changes may result in a higher air rate, loss of space and/or change fees. Visit www.tsa.gov for more details.

Air Changes/Refunds
Prices and availability are not guaranteed until the cruise and air booking are paid in full. Cancelling your cruise for any reason will cancel any air bookings associated with the cruise, and fees will be applied if applicable.

Flexible Fares: No fees will be charged for changes and cancellations made prior to the cruise final payment due date. Changes to the booking may require cancellation and rebooking of flights. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. If the current available price exceeds the original airfare, the guest must pay the additional charge. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket, per ticket. Tickets are nontransferable. In some instances, name changes will not be permitted and will require cancellation and rebooking of flights. Prices are subject to increase prior to the time you make full payment for your air-inclusive cruise. Prices are not subject to increase after you make full payment except for charges resulting from increases in government imposed taxes or fees. Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date.

Restricted Fares: Full payment for air reservation is required at the time of air booking. Tickets are nonrefundable. Any changes will result in the cancellation of the air booking. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Seabourn air booking with the same airline or redeemed directly with the airline, typically within 365 days. FACs are nontransferable, and nonrefundable. Tickets are nontransferable and name changes are not allowed. FACs only apply to U.S. resident bookings, and are not available to guests who have requested refunds under Seabourn Shield.

Air Rates/Air Taxes and Fees
Air rates will be quoted at the time of booking. Air rates are for e-tickets, per person and include all flight taxes and fees. Other charges may be directly assessed by airlines or airports and are the responsibility of the passenger.

Airline Service Requests and Baggage Charges
Please contact each airline directly to request or confirm meals, oxygen, wheelchair or other airport assistance. Guests travelling with other guests who originate from different cities or who request Flight Ease® at different times may not receive routings on the same flights.

Once you have booked your flight, please check the airline’s website or contact the airline directly for information regarding baggage fees and other charges. Each airline has its own baggage allowance policy. You are responsible for all baggage fees, including any excess baggage charges imposed by airlines.

Air Schedule Changes
Airline bookings are subject to flight schedule changes by the airlines. Schedule changes can occur at any time and may affect your flights. Seabourn is not responsible for airline schedule changes. Seabourn will try to assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Any associated costs related to or caused by an airline schedule change is the responsibility of the guest. Changes initiated by guests to flight schedules are subject to any applicable additional costs and fees and may require the cancellation and rebooking of flights at available rates and space.

Seat Assignments
Seat assignments are controlled by the airlines, but may be requested for most flights in the Flight Ease system based on the availability in the airline’s reservation system at the time of booking. Seat assignments are not guaranteed and the airlines may change seat assignments. Some airlines charge additional fees for seat assignments. Any fees related to seat assignments are collected by the airlines directly. Guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel.

Liability and Relation with Airlines
As the air rates we use are based on capacity-controlled, promotional and group fares, we may limit or close sales without prior notice at any time. If, due to any cause beyond our control, the air travel is unavailable or otherwise fails to materialize, our liability will be limited to refunding the air price paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline’s ticket and tariffs and all applicable governmental laws and regulations. Passengers who are booked by Seabourn on a Seabourn charter flight are guaranteed a reservation on the cruise ship. If a passenger confirmed on a Seabourn charter flight is unable to board the ship due to cancellation or delay of the charter flight, the passenger will receive a full refund for the complete itinerary that includes the cruise fare, charter flight fee, and applicable taxes, fees and surcharges.

Transfers
Seabourn air/sea programs include group transfers between the airport and the pier on the day of embarkation/disembarkation. For deviations in air arrival/departure schedule, private transfers must be purchased separately. Seabourn land/hotel programs include appropriate transfers between the airport, hotel and pier.

Overnight Hotel Accommodations
It may be necessary for passengers to overnight en-route to or from their cruise due to airline schedules and/or availability. If deemed necessary, the cost of hotel accommodations is included in the air add-on price. Additional add-on hotel nights are at the guest’s expense. Hotel options and costs will be communicated to and agreed by guests prior to being confirmed. Guests are responsible for meals and items of a personal nature.

Cruise-only Guests
We recommend that you schedule a minimum of 3–5 hours both at the beginning and end of your cruise to allow for transfers, customs clearance and airport security checks.

Note: If you purchase air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.

What if my flight is delayed?

From time to time, guests encounter transportation delays in getting to their cruise ship. If it is your day of sailing and this happens to you, please follow these guidelines:

First, advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Working directly with the carrier is important as the airlines are usually able to arrange alternative flights.

If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship’s scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans.

Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-206-626-9186. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. All other questions and concerns regarding air arrangements should be directed to your travel professional. For further information on our relationship with airlines, please refer to your Cruise Contract.

If you have purchased air transportation independently from Seabourn, you will be responsible for any and all expenses incurred when joining the vessel in progress.

How does a guest receive the day pass for the serene area in the spa at Seabourn?

A guest choosing the day pass benefit for the Spa at Seabourn Serene Area will receive an invitation once on board and can select and reserve the desired day. Subject to availability.

I have limited mobility. How do I know which tours are best for me?

Shore excursion descriptions will include activity icons that will identify the level of activity required for the excursion.  It is important to keep in mind that tour operators are subject to the laws of their country with respect to accommodating the needs of guests with disabilities.  In most foreign countries, the laws are not as stringent as those in the United States.

Our shore excursion reservations agents can help with any questions you might have on accessibility.  Email SBN_Shorex_Access@seabourn.com or call 800-984-3225 for additional service.   Once you are on board, our Destination & Guest Services teams can help you assess the suitability of a specific tour in a personal consultation.

Note:  Wheelchair accessible tour buses outside of the United States may not be of the same standards.  Our tour operators will do their best to accommodate guests with limited mobility.

Will I need a Visa?

Some countries require you to obtain and carry with you official documentation, called a visa, before entering that country. It is your sole responsibility to obtain and have available the proper travel documents necessary for your travel, including all associated costs related to obtaining your travel documents. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund.

Visa and documentation requirements vary by nationality and destination. Please review your itinerary and verify your specific travel requirements. Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three weeks prior to sailing to verify travel documentation.

Visa processing can vary by destination and submission location. It may also be longer during peak seasons or when embassies are closed. We recommend that you obtain all visas as early as possible to assure you are prepared to travel without interruption.

As a courtesy, Seabourn provides some information as to necessary travel documents, visas and vaccinations. Guests are still obligated to verify such information with the appropriate government authorities. The information provided on this site was correct at the time of publishing and is subject to change at any time. You may also contact your travel advisor, CIBTvisas or another local visa service for assistance in determining what visas will be required for your specific cruise. For CIBTvisas contact information visit Visa Service Provider.

Traveling to the United States

If you are a foreign national entering the United States you may require a visa or ESTA (Electronic System for Travel Authorization) if you are a national of a country eligible for the Visa Waiver Program (VWP).

We suggest that guests visit www.cbp.gov/travel/international-visitors/esta for additional information regarding the ESTA and VWP.

ESTA eligible guests will need to print and carry their ESTA application response as it will need to be presented at the pier along with your passport. An ESTA will need to be completed for each family member traveling on the cruise. Travelers who have not obtained ESTA approval should expect to be denied boarding on any air carrier bound for the U.S.

Traveling to Canada

Affecting all Alaska sailings, Alaska tours and Canada & New England sailings that visit or transit Canada:

Guests who are not citizens of the United States, Canada, the United Kingdom, Australia or New Zealand, may require a Temporary Resident Visa (TRV) to visit or transit Canada. You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. Canadian officials WILL NOT allow guests to remain onboard while in a Canadian port without proper documentation.

If you are a NON-U.S. or NON-Canadian citizen and are arriving to Canada by air, you may require an Electronic Travel Authority (ETA) to fly to or transit through Canada even if you do not require a TRV.

To verify whether your nationality requires a Canadian visa or ETA, please contact your local Canadian consulate or visit this Canadian immigration Web site, which may be useful to determine what is required.

Guests who have committed or been convicted of a crime may not be allowed into Canada. Almost all convictions (including DUI, DWI, reckless driving, negligent driving, misdemeanor drug possession, all felonies, domestic violence [assault IV], shoplifting, theft, etc.) make a person inadmissible to Canada, regardless of how long ago they occurred.

It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada.

To learn more about applying for these documents we strongly recommend you visit the following website for details: Read more about applying for these documents.

How do guests receive a subscription award for Condé Nast Traveler or Travel + Leisure?

Eligible Club members will be able to select their subscription choice by contacting Seabourn Club:

Email: seabournclub@seabourn.com

Phone: 1-866-934-2332

8:00 am – 5:00 pm (PT) Monday – Friday

Club Members with international mailing addresses can only choose Condé Nast Traveler at this time. Please note, Condé Nast Traveler is distributed as US edition only and cannot be mailed to Ghana, Iran or Nigeria.

What if I need to cancel?

Cancellation fees apply when either the entire booking, or any portion of a booking is cancelled or transferred to an alternative sailing, and shall apply to all travel including cruise, airfare, and land arrangements. If only non-cruise components are cancelled, the guest will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, tour and ground operators or hotel properties. Seabourn must receive written cancellation, which may be sent to Seabourn’s Reservations Department.

For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Seabourn, 100 Harbour Parade, Southampton.SO15 1ST or ENQUIRIES@seabourn.co.uk.

For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Seabourn, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or informatie@seabourn.com.

For bookings made in Australia, submit written cancellations to Seabourn, Level 5, 465 Victoria Avenue, Chatswood, NSW 2067 Australia or generalenquiries@seabourn.com.au.

For bookings made in the United States and all other countries not listed above, submit written cancellations to Seabourn, 450 Third Avenue West, Seattle, WA 98119 or to seareservations@seabourn.com.

View Cancellation Policy

CANCELLATION POLICY EXCEPTION

If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.

Will safety drills change at all?

Yes. All guests must complete a muster drill prior to the ship’s departure from Barbados. Additional details will be provided to guests prior to departure.

If guests are booked on back to back cruises, how should they select their benefits?

Eligible guests booked on back-to-back sailings will receive one set of benefits onboard, regardless of whether the cruise is booked as one or more than one reservation. Guests should select their benefits for the first sailing and these will extend throughout their time on board. Benefits selected for multiple reservations will default to the selections made for the first sailing.

What should guests do if their Seabourn Club Number is wrong in “My Account” online?

Most likely they have multiple Seabourn Club Membership numbers. Please contact Seabourn Club with the Club number(s) and Seabourn will provide assistance.

How do I know which tours are right for me?

Excursions are organized in our five (5) Shore Experiences by Seabourn Collections and you can filter to specific collections when browsing or purchasing tours.  Tour descriptions are also marked with various symbols to indicate the difficulty of the tour, as well as any special interest content. In addition, specific information about restrictions or suggested cautions is included in the notes section of our tour descriptions. Once you are on board, our Destination & Guest Services teams can help you assess the suitability of a specific tour in a personal consultation.

When will guests receive club membership luggage tags?

Seabourn guests receive exclusive Membership Level luggage tags in the final cruise documentation prior to sailing.

Does Seabourn offer private vehicle touring?

Yes.  As part of our Bespoke Collection, Seabourn has arranged a variety of half-day and full-day vehicle options in every port where possible.  Options may include “Driver Only” for guests more familiar with a port of call, while others will include a Driver and English-speaking guide.  These options can be found with all other shore excursions available for your cruise and can be booked on-line or on board.  This version of private touring is where you set your own agenda.  Our Destination teams on board can assist you with arrangements as needed.  For guests wanting a fully customized private touring arrangement, they need to reach out to our Private Arrangement Specialists at destinations@Seabourn.com.   Note:  Private Vehicles are booked per party and not per person.  Only one guests should book the vehicle.  Due to limited availability of private vehicles, 100% cancellation fees may apply.  Loyalty discounts do not apply to private vehicles.

Can I use my own cell phone on board?

Seabourn offers guests access to a GSM mobile telephone network operated by Wireless Maritime Service during times when the ship is at sea in international waters*. When the ship is in port or within range of local shoreside mobile networks, the ship’s mobile phone system will not function. Guests can simply make and receive calls or data using their own mobile phone numbers, provided their mobile devices have been enabled for international roaming. Roaming charges will be billed to their own accounts with their home network providers. For information on mobile telephone service on board, visit https://www.wmsatsea.com/. For information on roaming or billing, contact your home network provider.

* Mobile phone service is blocked in a few public areas on board for the comfort and convenience of other guests.

Where do I need to go to board the Seabourn Private Air jet?

Thousands of large and small airports serve private aviation.   Guests use a special terminal called a fixed base operator terminal, or FBO. These facilities are friendly and comfortable. FBO personnel know whom to expect,  and they both greet and escort  guests to the aircraft for boarding.  Guests departing on Seabourn Private Air from a large commercial airport can expect to use a similar FBO facility away from the main terminal. Passengers on commercial aircraft rarely ever even know these elite FBOs exist.

What about wheelchair access or specialist medical care?

Most, if not all, airports offer wheelchair accessibility. Immediate boarding at the FBO makes private jet boarding easy for people needing special assistance. All passengers are escorted or driven directly to the steps of the aircraft. A ramp may be used for boarding. Aboard the Seabourn Private Air aircraft, wheelchairs can be placed in cabin storage, rather than in the luggage bay. Increased leg room, more comfortable seating and private amenities make the flight comfortable for all passengers.  If special medical care is required, such as an ambulift, guests may be limited to certain terminals and aircraft with these facilities.

What Medical Services Are Available At Sea?

Your ship’s small but modern basic medical facility is staffed by a doctor and a nurse. This facility is equipped to provide medical care for illness or accidents that may arise during the cruise, but is not intended to provide ongoing medical treatment. Since we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health-related items.

Can I use my personal mobility equipment on board?

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

For the safety of all our guests and crew and to enhance accessibility, Seabourn strongly recommends that all personal electric mobility equipment meets the following criteria:

Width:	23″ maximum in order to be accommodated in a standard suite, unless collapsible to a width of 23″ or less
Weight:	100 lbs. maximum without battery
Batteries:	Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only

We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact Guest Accessibility so that we can discuss your requirements.

For the safety of all guests and crew:

• Scooters and other mobility equipment need to be securely stored and charged in the guest’s suite; not in hallways or elevator lobbies.
• Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.

Seabourn is not able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. (Please see the **“What Are My Ship Transfer Options”** section for important information on embarkation and disembarkation procedures.) Seabourn wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.

Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.

Special Needs at Sea
Phone:	800-513-4515 (or locally at 954-585-0575)
Fax:	800-513-4516
Email:	info@specialneedsatsea.com
Website:	SpecialNeedsAtSea.com

Scootaround
Phone:	888-441-7575 (or locally at 204-982-0657)
Email:	info@scootaround.com
Website:	Scootaround.com

Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

Seabourn Website Accessibility

Seabourn welcomes all guests to explore our cruise vacation offerings. Our websites follow the official guidance of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG). To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA).

Due to web accessibility standards, users may experience slight variations according to the browser used. We recommend that visitors to Seabourn websites who require screen reader software use specific combinations of screen reader and browser. For Microsoft Windows, NVDA and the Google Chrome browser are recommended. For OSx, MacOS and iOS systems, VoiceOver and the Safari browser (with Safari’s support for keyboard shortcuts enabled) are recommended.

What travel documents will I need?

Every country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Seabourn highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.

Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original.

Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) must be identical to those on your cruise documents. Otherwise, proof of name change (e.g. a marriage license) with a valid driver’s license (or other government issued photo ID) must be presented. Any discrepancies may prevent travel.

PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Requirements for your voyage may be found on Seabourn’s website or by calling your travel professional, Seabourn, or a professional visa service. Boarding may be denied or fines levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.

For U.S. and Canadian Citizens

Travel by Land or Sea : Travel document requirements vary based on cruise itinerary and whether international flights are required. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents:

• Passport (recommended travel document) (valid for travel by air, land and sea)
• Passport Card (valid for land and sea border crossings only)
• S. or Canadian Issued Enhanced Driver’s License (EDL) – (valid for land and sea border crossings only)*
• Other documents approved by the Department of Homeland Security

For a list of approved documents visit:

https://travel.state.gov/content/travel/en/international-travel/before-you-go/travelers-checklist.html

*The EDL driver’s license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver’s License.

U.S. citizens on U.S. roundtrip or “closed-loop cruises”: U.S. citizens who board a cruise ship at a port within the United States, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship may present a valid U.S. passport, Enhanced Driver’s License or Trusted Traveler Program Card such as a Nexus, Sentri, or Fast Card.

However, in the absence of any of the documentation listed above, U.S. citizens can present a government issued photo ID, along with proof of citizenship (an original or copy of his or her government issued birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization. A passport is still the preferred document.

PLEASE NOTE – WHTI-compliant documents are only acceptable for entry or re-entry into the United States. You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere.

Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms or proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government issued photo identification with a validated birth certificate issued after July 1, 2010.

Children: U.S. citizen children under the age of 16 traveling on a closed loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original, photocopy or certified copy.

PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERN HEMISPHERE TRAVEL INITIATIVE (“WHTI”) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES)
When minors are traveling with only one adult 21 years of age or older, Seabourn requires that all guests must be in possession of a valid passport. Seabourn has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. Seabourn cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate.

NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child’s parents. The letter from the child’s parent must provide contact information and authorize the traveling child to take the child on the specific cruise.

For more information regarding passports and WHTI-compliant documents, please visit https://travel.state.gov/content/passports/english/passports/information/do-i-need.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793.

Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.

How will I get from the ship to the airport once the cruise is complete?

Guests who do not purchase their airfare through Seabourn should organize their own post-cruise transfers based on their personal preferences. Guests with inclusive air will use transfers included with their package.

What Is Seabourn’s Personal Valet?

Imagine how much you will appreciate never having to worry about luggage before and after your Seabourn voyage.

Thanks to Seabourn’s optional Personal Valet Luggage Service, it’s possible. With just one call to Luggage Forward® our exclusive luggage delivery partner, your luggage will be picked up at your home and delivered to your onboard suite. No more checking luggage at the airport. No more excess luggage charges. And no more baggage claim. You can just board your flight and meet your Seabourn ship.

And for US residents, traveling internationally, Luggage Forward even handles customs clearance for you.

For more information visit www.luggageforward.com/seabourn, or call Luggage Forward directly. From the US dial 1-866-416-7447, from the UK dial +44 (0)203 375  4769 or +1-617-482-1100 if calling from any other location.

What voltage is used onboard?

The voltage in each suite matches both the U.S. standard (110 volts AC, flat prongs) and the European standard (220 volts AC, round prongs).

What about special diets?

Guests with special dietary needs are asked to notify Seabourn at the time of booking or at the latest, six weeks before sailing. We also encourage you to take advantage of My Seabourn, where you may personalize your Seabourn cruise experience, select your dining preferences, and manage your reservations and Seabourn Club information.

Every effort will be made to comply with special dietary requests.

For guests with life-threatening food allergies, we ask that guests provide detailed information to our Guest Accessibility Department by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction. For additional information please visit the Accessible Cruising section of our website.”

Are any onboard purchases excluded from earning additional Seabourn Club Points?

Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.

What is the Seabourn Advisory board?

Seabourn Club Silver, Gold, Platinum, Diamond, Diamond Elite Members are eligible to participate in the Seabourn Advisory Board. Seabourn will occasionally email surveys and questionnaires to the Advisory Board seeking their valued feedback.

Seabourn Club

Seabourn Club provides valuable benefits to guests based on their sailing history. In keeping with the personalization that is a hallmark of Seabourn’s service, Seabourn Club members are free to choose the rewards they prefer from a generous menu of onboard amenities.

Guests are automatically enrolled in Seabourn Club after their first completed cruise. Within Seabourn Club, there are six membership levels, determined by the number of Seabourn Club Points the member has earned – Club Member, Silver Member, Gold Member, Platinum Member, Diamond Member and Diamond Elite Member. Each level has a unique set of benefits.

In addition, Milestone Awards, which offer several recognition benefits including complimentary cruises, are based on Sailed Days and Redeemable Sailed Days

Can a guest give or share benefits with other guests?

No. Benefits are intended for the personal use of a guest and those sharing their suite/booking. Seabourn reserves the right to limit benefits if necessary.

How does a guest choose their benefits?

Guests simply log into “My Account” and select from the menu of benefits for their Membership level prior to sailing. The selected benefits will remain in the guest profile until they are changed by the guest, another guest on the same booking, the travel advisor or by Seabourn upon request. Guests booked on back-to-back voyages will receive one set of benefits onboard, regardless of whether the cruise is booked as one or more than one reservation. Guests should select their benefits for the first sailing and these will extend throughout their time on board.

What if I need to cancel my excursion?

We understand plans change. However, last minute cancellations can result in costs to us or to our third party service providers. Cancellations of shore excursions, spa services or gift orders made more than three days prior to embarkation will be fully refunded; cancellations made onboard or within the three day window prior to embarkation may be subject a cancellation fee. Cancellation fees for certain shore excursions may be up to one hundred percent (100%) of the shore excursion price, depending on the shore excursion. For onboard cancellations of shore excursions, therefore, please speak with the Shore Excursion department onboard for the actual cancellation fee amount. Cancellations of spa services within twenty-four hours of the appointment are subject to a fifty percent (50%) cancellation fee. All cancellations made onboard will be refunded in the form of onboard credit, regardless of whether the purchase was made by a guest or a third party.

How does a guest receive the upgraded welcome aboard champagne?

For eligible Club Members the bottle of upgraded Champagne will be in your suite the day of embarkation. The upgrade applies to one bottle per suite only.

Can the price of shore excursions change?

Yes.  All excursion pricing is subject to change.  As Seabourn tries to make excursions available well in advance of your cruise, we will often encounter cost increases in the form of taxes, transportation costs or admission fees after our tours are made available for sale.  Pricing can also be increased based on demand.  We encourage guests to book early to receive the best price.  All prices are quoted for adults only in U.S. Dollars.

Safety

At Seabourn, the safety and security of our guests has always been our highest priority. Every decision we make starts with that basic rule.

SAFETY 
We have a safety culture throughout our organization, both on our ships and within our Seattle, Washington headquarters. It begins with the design and equipping of our ships. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. All of this occurs under a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations.

SAFETY – REGULATORY FRAMEWORK
Cruise ship safety is governed by numerous international, federal, state, provincial and local laws and regulations. At the international level, regulation of our industry begins with the International Maritime Organization (IMO), a United Nations agency focused on the safety and security of shipping that is comprised of almost all of the countries in the world that have ships operating under their flags. The IMO, through its many assemblies, committees, boards and administrative offices, sets international standards that all passenger and cargo ships must comply with.

One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. SOLAS, which is regularly updated, establishes standards for constructing, equipping, manning and operating all passenger and cargo ships.

In addition to IMO requirements, every ship operates under the maritime laws of a specific country, referred to as the ship’s flag state. Seabourn ships all fly the flag of the Bahamas and meet the standards established by that country for its vessels. Dating back to its time as part of the United Kingdom, the Bahamas has developed one of the most extensive and respected maritime regulatory programs in the world and, as a result, has thousands of cargo and passenger ships operating under its flag. To ensure that both the IMO and flag state rules are complied with, every ship is also required to be registered with one of the internationally-recognized Classification Societies; in the case of Seabourn, it is Det Norske Veritas (DNV) and RINA. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested.

There are further inspections conducted by many of the countries that our ships visit. For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Additional safety, security and health inspections are carried out by other U.S. agencies including Customs and Border Protection, the Centers for Disease Control and Prevention, and the Department of Agriculture.

Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports.

SAFETY – HIRING THE RIGHT PEOPLE
Every nautical and engineering officer on our ship has a government license either issued or approved by our flag state that confirms they have met the requirements for their position on the size of ships that we operate. These requirements vary by position and, as would be expected, are particularly rigorous for our senior officers. To obtain a license, they must have graduated from an accredited maritime college.

We try, to the maximum extent possible, to grow people within our company. We operate a comprehensive nautical and engineering cadet program whereby young women and men who are enrolled in maritime colleges are able to spend over a year on our ships supplementing their classroom education with onboard training. People who successfully complete their cadetship are offered positions as junior officers and, so long as they continue to demonstrate their proficiency and upgrade their licenses, are promoted through the ranks.

All of our crew are appraised by a senior officer at the end of each sailing assignment. These appraisals form the basis for promotion decisions.

Shoreside, many of our people either have spent years first working on our ships or have other maritime experience. Several members of our management teams have joined us after first serving more than 20 years with the U.S. Coast Guard.

SAFETY – COMPANY AUDITS AND INSPECTIONS
Governmental inspections are always supplemented by internal audits and inspections conducted by internal personnel. Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators.

To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. The Designated Person, together with his/her staff, conducts multi-day, annual inspections of every ship. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified.

In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships. These audits include both total ship and focused audits. The results of those audits are reported both to our Chief Executive Officer as well as to a Committee of our parent company’s Board of Directors that was specifically created to ensure that audit findings are timely and effectively addressed by management.

It is also part of our operating practices that our senior management visits and sails on our ships as much as possible. Our senior management team operates under a “trust but verify” philosophy which means going on the ships and ensuring that our practices meet the requisite standards.

We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures.

Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. We have monthly safety and environmental self-audits that are performed on all of our ships. Furthermore, every senior officer inspects their area of responsibility on a regular basis. Our people understand to never assume that everything is being done as it should be. They are required to check and re-check.

SAFETY – SHIP DESIGN
All of our ships comply with and in many cases exceed the applicable SOLAS safety standards. Each Seabourn ship is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. Our ships are subdivided into multiple watertight compartments separated by watertight doors that can all be closed from the ship’s bridge as well as at the door itself. The ships can sustain flooding in up to two adjacent compartments and still remain afloat.

To maximize fire safety, our ships have sprinkler systems throughout passenger and crew areas together with enhanced fire suppression systems in machinery spaces. In addition, every ship is divided into fire zones that are separated by fire screen doors that can be operated from the ship’s bridge and fire-rated bulkheads in order to minimize the risk of fire spreading beyond one fire zone.

Each ship has several fire teams that drill together so they are prepared to respond to a fire. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. We also conduct live fire drills at training facilities around the world and have expert trainers on our full-time payroll who regularly visit all of our ships several times during the year.

Every ship has a stand-by emergency diesel generator located on one of the top decks that is automatically connected in the event of a main engine room failure. The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss.

Every ship is equipped with damage control equipment that enables the ship to effectively respond to a hull breach should that occur.

Seabourn ships contain the latest safety technology and safety systems including but not limited to:

• Structural stability software programs which ensure the weight of fuel, wastewater and other onboard supplies are properly distributed to maintain structural integrity.
• State-of-the-art navigational systems: \n
  • Global Positioning Systems (GPS) to precisely locate our position on the sea.
  • Radar to precisely locate other vessels along our path.
  • Automatic Identification Systems (AIS) that enable our ships to be located and identified should there be a communications failure.
  • Echo sounders for measuring the depth of water.
• Fire safety systems include: \n
  • Automated fire detection systems.
  • Sprinkler systems throughout the ships.
  • Hi-Fog or Flexi-Fog systems in the Engine Room and Incinerators.
  • Fuel System Shut-Off Valves in the Engine Control Room.
  • Audible smoke alarms in all staterooms and public areas.
  • Kitchen exhaust fire-suppression systems.

SAFETY – PASSENGER EMERGENCY DRILLS
Passenger Emergency Drills take place in the port of embarkation before the ship leaves the dock so that guests know where to go and what to do if an alarm is sounded. During this drill, passengers will be provided clear instructions to be followed in the event of an emergency, including how to find their muster station, the essential actions they must take in an emergency, and the method of donning lifejackets. These drills are mandatory for all passengers and non-compliance may result in disembarkation. A passenger safety video is available for viewing on the guest channel.

SAFETY – TRAINING AND DRILLS
With changes in technology and governmental requirements and recognizing that we always need to be ahead of the learning curve when it comes to ship operations, our people attend training courses both ashore and onboard that either we arrange or that are put together by others. We also have a comprehensive Computer Based Training (CBT) program offering hundreds of courses that can be taken whenever time permits.

Our mandatory training includes week-long sessions in an actual simulator. We and our sister companies have developed the Center for Simulator Maritime Training (CSMART) at Almere in the Netherlands, where we have state-of-the-art bridge and engine room simulators. At CSMART, our people are placed in a room that is outfitted with the same equipment as they would find on our ships. With the benefit of large video screens, computer technology and databases that contain maps of ports and other areas of operation, our people are run through simulations of actual conditions and circumstances they could expect to encounter. In this way, they can practice responses to simulated emergencies.

To ensure that training is effective, our people are regularly drilled so that should an actual emergency ever occur, they are ready to respond. These drills include, among others, fire drills, abandon ship drills, lifeboat lowering drills, medical emergencies, and bomb threats.

We hold drills in our Seattle office to ensure that we are prepared to respond should one of our ships require help. Several times a year, we activate our Incident Command Center in Seattle and, for several hours, we deal with a simulated emergency, the nature of which is not disclosed in advance to the participants. During these simulations which are done in conjunction with one of our ships, we have dozens of people in our Incident Command Center going through the kind of stresses and decisions that they would encounter in case of a real marine casualty.

Our Seattle management team also holds periodic drills with regulatory authorities. For example, in conjunction with the U.S. Coast Guard, State of Alaska and City of Ketchikan, AK we recently conducted a Mass Rescue Exercise in which we simulated how we would deal with an “abandon ship” scenario in which thousands of people would be brought ashore.

What are my dining options?

On board Sojourn and Quest, Seabourn offers you a choice of up to five dining venues. Enjoy breakfast, lunch or dinner in one of our handsome indoor restaurants, dine on deck in one of our al fresco eateries or, at your request, have dinner from The Restaurant served course-by-course in your suite, complete with white linens, fine china and silver service.

We know that our guests appreciate choices for dining during their voyages. From traditional fine dining in our open-seating Restaurant and themed bistro-style dining in The Colonnade, to the more casual alfresco atmosphere at the Patio Grill, our award-winning open-seating dining experiences are all enhanced by a gracious welcome and skilled, sincere service. While you relax as our honored guest – your preferences are discreetly noted, and then thoughtfully indulged nightly. Because we consider fine dining an integral part of our onboard hospitality, there is never a charge for any dining alternative on board.

Each ship has a unique alternative dining venue with limited seating capacity requiring reservations. Aboard Seabourn Sojourn and Seabourn Quest, the eclectic, imaginative and delicious tasting menus offered nightly at Restaurant 2 are available by reservation on board.

How long before my jet charter flight do I need to be at the airport?

With prior arrangements, Seabourn guests may arrive as few as 10 minutes before departure. Depending on the facility and the needs of the guests, guests may be driven directly to the aircraft for boarding.

Security

Our security efforts focus both on protecting our guests and crew from external security threats as well as ensuring that your vacation is not disrupted by disorderly conduct of anyone on board our ships. This is accomplished through planning, proper equipment, trained staff and audits, both governmental and internal.

A cruise ship is comparable to a secure building with round-the-clock security. Since cruise ships operate in a strictly controlled environment, access can be tightly regulated. Every person on board, including guests and crewmembers, is placed on an official manifest and may leave or enter the ship only after passing through strict security measures such as, by way of example:

• All crewmembers must have photo identification badges.
• All guests are required to carry ship-issued identification cards which they must have scanned whenever they board or leave the ship.
• Visitors are not permitted onboard unless they were previously placed on a visitor’s list that has been submitted to regulatory authorities.
• All guests and their luggage are screened before being allowed on the ship.

Every ship has a confidential security plan that prepares crewmembers to respond to foreseeable security threats. These plans are prepared by ship’s staff in conjunction with our Director, Fleet Security. The security plan must be approved by regulatory authorities before it is put in place.

Our ships are equipped with detection equipment similar to what is used in airports so that we are able to properly monitor both persons and property brought onto the ships. We also maintain special equipment for identifying explosives that can be used in the case of a bomb threat. Closed circuit television cameras are located in various areas of the ship. Finally, those ships operating in certain parts of the world are equipped with appropriate equipment to enable the crew to respond to external threats.

Every ship has an experienced Security Officer on board who is supported by a trained security staff. These men and women patrol the ship and monitor gangways during port calls.

Our ships are subject to regular inspections by governmental law enforcement authorities throughout the world, including the U.S. Coast Guard. These inspections ensure that our ships fully comply with the International Ship and Port Facility Security Code, an international law that was enacted after the tragic events of September 11, 2001. Furthermore, we conduct regular security audits on our ships to ensure that systems are being operated in accordance with published procedures.

In the unlikely event that a crime does occur on one of our vessels, it is promptly reported to appropriate law enforcement authorities. This reporting is done in full compliance with U.S. law, including the Cruise Vessel Security and Safety Act of 2010. This law, applicable to international voyages that embark or disembark guests in the United States, requires cruise lines to report certain on board felonies, tampering with the vessel and missing U.S. nationals. Reports must be made to the Federal Bureau of Investigation (FBI) and U.S. Coast Guard.

These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. The FBI can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel’s flag state (Bahamas), may also assert jurisdiction and/or impose additional reporting requirements.

In accordance with U.S. legal requirements, we are providing the following link to the U.S. Coast Guard’s cruise line alleged crime statistics. Additionally, you can access the link to the Carnival Corporation & plc Voluntary Report of Alleged Crimes.

Seabourn: Committed to Serving Everyone

Seabourn is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. It is for this reason that Seabourn is honored to be a part of Carnival Corp., which received the Society For Accessible Travel & Hospitality’s (SATH) “Access to Freedom” award. This award is the highest honor in the travel industry that SATH presents to recognize individuals or organizations that have made the greatest strides in advancing opportunities for persons with disabilities, and for promoting the awareness of, and access for, travelers with disabilities.

The Importance of Planning Ahead

Seabourn does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest’s arrival. It is recommended that guests make every effort to contact Guest Accessibility and to submit a Special Requirements Information form (SRI) well in advance of the departure of their cruise and/or cruisetour. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure.

Guests who are unable to care for their basic needs (e.g. dressing, eating, and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship’s Medical Center. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.

What Do I Need To Know About Customs?

In order to make returning home as smooth and easy as possible, please take note of the following tips. For more information, consult your Customs Agency. Guests returning to the United States can also check the official website of U.S. Customs and Border Protection.

Registering Your Valuables

We strongly recommend that you register your valuables with Customs before leaving home. This should be done well in advance of travel at a Customs office near your home. Items that should be registered generally include those not manufactured in your country. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Customs officials will not be available at the ship during check-in to register valuables.

Transportation of Currency

You may take as much currency or as many monetary instruments as you wish on your trip. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate.

Customs Allowance

Each U.S. resident is usually allowed a duty-free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. An additional US$1,000-worth of articles may be brought in and taxed at a reduced flat duty rate. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CA$750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Additional information concerning Customs matters will be provided during your cruise.

Special Requirements Information Form

Guests who require special facilities and/or services during their Seabourn cruise are requested to please complete the Seabourn Special Requirements Information Form (SRI). This information is necessary so that we will be aware of any special requirements you may have, and will enable us to make specific arrangements in order to accommodate your needs.

This form is for guests whose requirements may include the following:

• Mobility needs
• Severe allergies, including food-related allergies
• Guests with Diabetes
• Guests with respiratory needs
• Guests requiring the use of a service animal

Download the Seabourn Special Requirements Information Form (SRI), then please fax or email the completed form to +1 (206) 501-2904 or access@seabourn.com.

For additional information please visit the Accessible Cruising section of our website.

If two guests of different membership levels share a suite, does each guests receive separate benefits?

Yes. Each person is awarded benefits based on their individual membership level. Please note, the savings benefits for shore excursions and premium wines and spirits will apply to both guests in the suite.

How can a guest check their cruise history?

A guest can view their cruise history, Membership level and other Seabourn Club information in the “My Account” section at Seabourn.com.

To register for “My Account”, simply follow the easy online instructions for setting up an account. Once logged in, go to “My Account” and select “My Cruise History”.

Do I have to buy the shore excursions online?

No. Purchasing a shore excursion online provides immediate confirmation via email and will guarantee you receive the lowest price for that tour. Purchases can also be made using our Seabourn SOURCE App or after boarding your ship.  Space may be limited on select tours, so book early for the best selection and the best price.  Sales are made on a first-come, first-serve basis and waitlisted excursions are cleared in the order received.

What happens if we miss a port of call?

Our intention is to visit each of the destinations on the published itinerary for the scheduled number of days. During these voyages, we grant our captains leeway to do what they do best – create a fascinating voyage full of surprises for groups of like-minded travelers. The daily itinerary is flexible, sailing round-trip from Barbados to various “bubble” islands where public health issues are well-controlled.

In the event a port call is cancelled due to weather, the captain will adjust the itinerary and find alternatives as necessary to create the overall travel experience the guests expect.

Are Gratuities Included?

Tipping is neither required nor expected.

How do guests earn other Milestone Awards?

Each day sailed with Seabourn earns one Sailed Day, and these days count toward Milestone Awards.

Sailed Days is the running count of days actually sailed on board. One Sailed Day is earned for each eligible cruise day and adds to the guest’s history. This is the only way to earn Sailed Days. For example, a seven-day cruise earns seven Sailed Days; a 60-day cruise earns 60 Sailed Days. Sailed Days do not expire.

We are pleased to recognize guests with a special gift from Tiffany & Co. when certain Sailed Day milestones are reached.

Milestone Awards are based solely on Sailed Days:

• 100 Sailed Days
• 200 Sailed Days
• 500 Sailed Days
• 1,000 Sailed Days
• 1,500 Sailed Days
• 2,000 Sailed Days
• 2,500 Sailed Days

These are presented during the Seabourn Club exclusive event on board.
Another award is presented to the guest with the most Sailed Days on the cruise.

How do I book my complimentary transfers?

For eligible Club Members, Seabourn Cruise Line offers pre- and post-cruise transfers in luxury sedans. A standard private sedan will accommodate a maximum of two guests, two large pieces of luggage and two carry-ons. If you require additional space, requests for vans can be accommodated.

We recommend booking your transfer no later than 60 days prior to departure. To request a transfer please call Seabourn Reservations. Please be sure to have your Seabourn booking number, airport name/city, flight date, airline carrier and flight number available. Transfers for disembarkation may be requested in advance through Seabourn Reservations or arranged on board. Please note: Transfers between most hotels in Venice are via water-taxi.

Once you have supplied Seabourn with your flight details or hotel information, any subsequent changes must be communicated to Seabourn at least 14 days prior to embarkation. Failure to advise of changes may result in a missed transfer. Local Seabourn representatives are unable to assist guests without advance transfer arrangements. Local representatives are independent service contractors for whom Seabourn acts solely as an agent.

Please allow sufficient time pre-cruise for airport landing formalities and transportation time to the pier in order to check-in for the ship prior to the ship departing. All guests must be checked in at least one hour prior to departure. For post-cruise transfers, please allow sufficient time for the ship to be cleared with Immigration and local Customs authorities, and the transportation time to get to the airport for departing flights. Flights booked with Seabourn take these times into consideration when booking.

What is a Mid-Cruise Overland Journey?

As part of our Journey Collection, Seabourn product specialists have developed several options to explore destinations not accessible during a single day port call.  Guests are approved to disembark the ship and travel to another destination and then re-board the vessel in another port.  Mid-Cruise Overland Journeys can be overnight experiences or multi-day trips and will include all transportation, hotel overnights and most meals.  Most journeys include several unique sightseeing experiences along the way.  Mid-Cruise Overland Journeys need to be booked well in advance in order to make the various arrangements.  We are able to secure additional space on occasion, so guests are encouraged to waitlist as our shore side team will actively be working to clear waitlisted guests.

Note:  100% cancellation fees may apply to all overnight and overland journeys if cancelled within the penalty period.  Loyalty discounts do not apply to Mid-Cruise Overland Journeys.

Does the aircraft have bathrooms?

Yes, restroom configurations and amenities will vary depending on jet type and size.  Some Seabourn Private Air flights offer a bathroom with stand-up shower.

Do I Need To Make Dining Reservations?

Most restaurants aboard Seabourn ships feature a relaxed, open seating arrangement for breakfast, lunch and dinner. At lunch and dinner, enjoy complimentary wines from California, France, Chile or Italy selected to enhance the menus of the day. The wine steward will also provide a list of rare and premium vintages available at additional charge.

Reservations are not required for dining in The Restaurant, The Colonnade* or Patio Grill. However, for your convenience, we suggest reservations for parties of six or more persons. Dining accommodation for groups of 6 or larger can be requested onboard.

Complimentary room service is available 24 hours a day. Course-by-course dining from The Restaurant menu is also available in your suite during extended dinner hours.

Does the cost to charter a jet vary with the number of passengers?

No. When using Seabourn Private Air, guests charter the entire aircraft – the price does not vary with the number of passengers. The more people on a private jet, the lower the per person cost.

Who Do I Contact For More Information Regarding Accessible Cruising?

For additional information on the ship’s facilities or ability to accommodate guests’ needs that may not be covered in this section, please feel free to contact Guest Accessibility at:

Phone:	866-530-2193 (or locally at 206-626-9183)
TTY:	800-254-8669
Email:	access@seabourn.com

For post sailing questions or concerns please contact our Guest Relations Department at:

Phone:	800-628-2298 (or locally at 206-626-9181 )
Email:	guestrelations@seabourn.com

For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website at https://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions

Can I Receive Oxygen Deliveries On Board?

Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Seabourn ships are not equipped to provide guests with these services other than on an emergency basis in the Ship’s Medical Center. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships:

Special Needs at Sea
Phone:	800-513-4515 (or locally at 954-585-0575)
Fax:	800-513-4516
Email:	info@specialneedsatsea.com
Website:	SpecialNeedsAtSea.com

Scootaround
Phone:	888-441-7575 (or locally at 204-982-0657)
Email:	info@scootaround.com
Website:	Scootaround.com

Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies.

Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Thus, you must be able to handle your supplies if you bring your own. Please contact Guest Accessibility prior to sailing if you will require oxygen while on your cruise.

Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline they are traveling on.

Should I Confirm My Flight?

Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all the flight numbers, departure and arrival times shown on your ticket and provide a home telephone number. (Reconfirm international flights 72 hours prior to your departure from home.) Also, please remember to confirm all flights booked directly by your travel professional. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Also, have your identification, travel documents and tickets readily available. Seabourn cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from on board our vessels. Your travel professional, however, may assist with these arrangements once you receive your tickets.

Will travel insurance be required? Can I purchase independent coverage?

Given the current global travel and health environment, all booked guests are strongly encouraged to purchase travel insurance prior to departure to protect against losses. Seabourn offers SeabournShield Travel insurance that reimburses losses for trip cancellation/trip interruption, trip delay, baggage protection, medical expense coverage, and emergency evacuation. Guests can also purchase third-party travel insurance as well.

What If I Have A Medical Emergency While On Board?

Onboard medical facilities are equipped to provide care for unexpected illness and accidents. These basic facilities are not intended or designed for ongoing treatment of pre-existing conditions. If you anticipate a need for medical services, your special requirement must be cleared in writing with Seabourn before your booking can be finalized.

Will guests receive credit or compensation for unused benefits?

No.

What Options Are Available For Guests Who Are Deaf Or Hard Of Hearing?

The Seabourn ship you will be sailing on is equipped with a visual alarm system. This system consists of visual indicators in public guest spaces which will light up whenever emergency announcements are made or when the general emergency alarm is sounded.  During such times, please proceed to your suite and await further instructions.

To help maximize the cruise experience for our guests who are deaf or hard of hearing, Seabourn has made the following items available:

• With advance notice, suite kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.
• Suite televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).
• Telephones with amplified sound for suites.
• Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.
• Written safety information and a copy of the lifeboat drill safety speech.

What can a guest do if they believe “My Cruise History” is incorrect?

Please contact Seabourn Club to request a review of the Club account. Guests may use the online email form located in the “My Account” section of Seabourn.com, contact Seabourn Club via fax at +1-206-501-2944 or by email at seabourncruisehistory@seabourn.com.

Seabourn Club will require the following information for each missing sailing in order to process an update:

• Ship Name
• Sailing Date
• Destination
• Length of Voyage
• Documentation: either a verifiable booking number or a copy of cruise documents

Please note, only sailings taken on Seabourn ships will count toward Seabourn cruise history. Voyages taken at a complimentary or reduced rate prior to July 2011 were not eligible for Sailed Days or Redeemable Sailed Days. Examples of reduced fares would include interline rates, travel advisor rates, friends and family rates, 3rd and 4th guests sharing a suite, charters, etc. After July 2011 these types of bookings began accruing Sailed Days only.

If a guest’s name or address has changed since the time of the missing sailing please provide the name and/or address under which the missing cruise was booked with the information sent to Seabourn.

Can I purchase tours for both myself and my companion?

Yes, you can purchase tours online for all guests on the booking.  You may also purchase excursions for additional bookings.

How do guests receive an extra 5% onboard booking savings?

Guests can either book their next Seabourn cruise while on board and secure a 10% Onboard Booking Savings on that booking or purchase a Future Cruise Deposit that entitles them to a savings of 5% on a future cruise booking. Future Cruise Deposits must be applied to a specific cruise booking within one year of the date of issuance. The 5% Future Cruise Deposit is individual to the guest shown on the Future Cruise Deposit and may only be applied to that guest’s cruise fare in any future booking. The 5% savings applies to the cruise fare only, not to any optional packages. In the future booking, only the first and second guests in the suite are eligible to apply a 5% savings. Third or fourth guests in the suite are not eligible for the additional savings regardless of whether they have previously purchased a Future Cruise Deposit or secured an Onboard Booking Savings. Guests or their travel professionals need to request this savings be applied prior to final payment. Only one 5% Future Cruise Deposit may be applied per guest per booking. Single occupancy Future Cruise Deposits will receive 5% which is applicable to one guest. This offer is available to new bookings and cannot be applied retroactively to existing bookings or waitlist bookings. The 5% Future Cruise Deposit is not transferable and is applied after all other discounts. The Future Cruise Deposit currency is non-changeable and can only be applied to bookings made in the same currency. Failure to apply the savings to a new booking within the one-year period will result in forfeiture of the 5% savings and a refund of the deposit amount held to secure the discount. Monetary deposits on Future Cruise Deposits are fully refundable if unapplied. Once applied to a reservation, the deposit is subject to standard booking conditions and cancellation structures. This offer is not combinable with any industry rates.

Please note, Future Cruise Deposits are not considered onboard purchases eligible for Seabourn Club Points.

I prefer private touring. Can Seabourn assist with making private arrangements?

Yes.  Seabourn has a department specifically designed to provide expert private touring arrangements for solo travelers, couples and small groups.  Kindly note Private Touring is at the moment limited in certain destinations like Alaska, Canada, Caribbean and Mexico. You can reach this team by emailing destinations@seabourn.com.

How do guests receive the savings on Personal Valet luggage shipping service?

Seabourn Club members eligible for this benefit can contact Luggage Forward:
www.luggageforward.com/seabourn
Email: orders@luggageforward.com

Or call from the US, 1-800-766-8535; from the UK dial (+44) 203 375 4769; or from any other location, +1-617-482-1100.

Guests will be asked to provide name, Seabourn Club number, and Membership level. Once a guest’s eligibility is verified, they will receive the appropriate savings.

How Do I Protect My Cruise Investment?

Don’t worry about the unexpected, either before your cruise or while you’re away. SeabournShield is a package of benefits to provide reimbursement for losses that may occur while you cruise. SeabournShield may be added to your booking up until time of final payment. Learn more about SeabournShield.

SeabournShield is not available to residents of New York State, Quebec, British Columbia, or Puerto Rico. For information about eligibility outside of the USA and Canada, please contact reservations.

United Kingdom
It is a condition of the contract that every Guest must have full and valid medical insurance. In the UK we have a relationship with Holiday Extras Ltd. who can offer comprehensive travel insurance covering our requirements. You can obtain a quote and full terms and conditions from https://www.holidayextras.co.uk/seabourn/insurance.html or by calling 0800 093 3070 quoting reference SBOHX.

Can the ship Wi-Fi network support guests who want to work remotely?

We welcome guests who may want to continue “working from anywhere” while traveling with us. Seabourn includes complimentary Wi‑Fi with unlimited minutes for all bookings so guests can access the internet throughout their voyage from anywhere on the ship.

All Seabourn ships are equipped with next generation Wi‑Fi connectivity with SpaceX’s Starlink, the leader in Low Earth Orbit (LEO) satellite technology. The upgraded technology provides Seabourn’s guests with faster service, greater connectivity and more reliable Wi‑Fi wherever Starlink’s services are available. Learn more here.

Do Shore Excursions Include Gratuities?

Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Seabourn’s on board “no tipping” practice. Tipping of guides, drivers and other independent ground staff is at the individual guest’s discretion, anticipated and appreciated.

Who is eligible to earn Sailed Days, Redeemable Sailed Days and Seabourn Club Points?

Guests sailing on eligible cruises will be awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Eligible cruises do not include charters, certain reduced fare rates (i.e. employee, vendor rates, etc) and other cruises as may be designated by Seabourn in its sole discretion. Some details are below.

• Third and fourth fare-paying guests sharing a suite are awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points. Please note, third and fourth guests sharing a suite do not earn Seabourn Club Points for purchases.
• Guests sailing on Milestone Awards complimentary cruises earn Sailed Days and Seabourn Club Points. They do not earn Redeemable Sailed Days on the complimentary cruise. Please note, if guests use the seven-day cruise award on a ten-day cruise, they will earn three Redeemable Sailed Days for the purchased days.
• Guests paying Friends & Family, Travel Advisor and Interline Rates are awarded Sailed Days and Seabourn Club Points (no Redeemable Sailed Days).
• Charity certificate cruises are awarded Sailed Days, Redeemable Sailed Days and Seabourn Club Points.
• Charter bookings will not be awarded Sailed Days, Redeemable Sailed Days or Seabourn Club Points. Please note, guests sailing on chartered bookings are not eligible to receive any Seabourn Club benefits on board.
• Prizes, familiarization trips, and working personnel will not be awarded Sailed Days, Redeemable Sailed Days or Seabourn Club Points.
• Employee space available (ESA) bookings will earn Sailed Days, onboard spending bonus points, total points and journey points. Suite bonus points and Redeemable Sailed Days are excluded on ESA bookings.

Will Sailed Days, Redeemable Sailed Days and Seabourn Club Points expire?

Sailed Days and Club Points do not expire.

Once a guest has earned a 14-day Milestone Cruise Award, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. Additional restrictions apply.

Is Internet Access Available?

Seabourn ships offer guests access to the internet by means of transmission between satellites orbiting approximately 20,000 miles above the earth and our mobile shipboard system. While this technology enables mid-ocean access in virtually every part of the world, satellite service is frequently noticeably slower and slightly less reliable than land-based methods of access due to the motion of the ship and limitations of bandwidth. There are two main reasons for this:

• The available bandwidth from satellite transmission is much lower than is available from most shoreside systems served by stationary cables with much greater bandwidth capacity.
• In addition, a shipboard system is typically serving a greater number of users simultaneously than most shoreside networks. Many shoreside users use wireless cell phone systems for internet access, further reducing demand on hardwired systems. Each user’s data transmission occupies a portion of the available bandwidth. More users means slower service.

For these reasons, we ask that guests not use internet service for high volume uses such as gaming, file sharing or streaming video content. The internet service on board is generally quite adequate for all guests’ usage when web browsing and sending or retrieving email.

Guests can access the internet either at terminals located in Seabourn Square, or wirelessly using their own wireless-enabled devices in most locations on board, including in guest suites, lounges and most areas on open decks. Learn more here.

What is the Travel Safe program?

Seabourn is committed to helping support the health, safety and well-being of our guests, crew and communities we visit. This commitment is reflected in our “Travel Safe” program of enhanced health measures developed in conjunction with government health authorities, public health experts, local ports and Cruise Lines International Association (CLIA). Travel Safe, under the umbrella of the Carnival Corporation CruiseHealth program, elevates our existing practices to even greater levels to help give consumers confidence and some peace of mind when going on a cruise vacation with us.

TravelSafe is an aspirational goal; however, given that the global health environment is dynamic in nature, guests should be aware that inherent risk with travel may be reduced but cannot be completely eliminated.

How many seats are there on a personal or executive charter jet aircraft?

The number of seats varies by type of charter jet. Light charter jets can carry 5-8 passengers, mid-size jet air charters 7 or 8 passengers and heavy private jets 9-16 passengers.  Seabourn Private Air can accommodate groups of any size upon request.

Are private jets quicker than scheduled airliners?

The flying speed of a private jet varies dramatically depending on the type of aircraft, however many smaller jets are slower than commercial airliners. The time saving of flying privately is made on the ground. With minimal check in times and no delays waiting for luggage, flying by Seabourn Private Air is usually much faster than using a scheduled airline. Also on longer flights Air Traffic Control (ATC) may be able to offer private jets many more direct routes than scheduled airlines. This is because most private jets have a higher rate of climb and can fly higher than scheduled airlines.

Are Service Animals Permitted On Board?

Seabourn only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact Guest Accessibility.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture’s website, local customs offices in the specific ports, and from your service animal’s veterinarian. All documentation and immunization requirements are established by government authorities and not by Seabourn. Should you need assistance in locating this information, please contact Guest Accessibility.

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to Guest Accessibility prior to your departure. We also recommend that you carry the immunization records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your suite at any time.

The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under ‘biosecurity control’. As a company, we are incredibly disappointed with the Department’s new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. Should you have further questions please contact Guest Accessibility via email at Access@Seabourn.com.

How Do I Know What Routes Are Accessible On Board?

For individuals using a wheelchair or scooter, accessible route maps for each ship are available.

• Seabourn Sojourn
• Seabourn Quest
• Seabourn Encore
• Seabourn Ovation
• Seabourn Venture
• Seabourn Pursuit

Are Transfers Included?

HOTEL PACKAGES

If you have booked your hotel accommodations through Seabourn, transfers are included between the airport, hotel and ship. Please notify Seabourn of your air travel schedule no later than 14 days prior to your arrival otherwise we will not be able to transfer you from the airport. If you booked your air travel through Seabourn, then we already have your schedule.

TRANSFERS

Seabourn air/sea programs include group transfers between the airport and the pier on the day of embarkation/disembarkation. For deviations in air arrival/departure schedule, private transfers must be purchased separately.

ACCESSIBLE TRANSFER REQUIREMENTS

If you have purchased a transfer through Seabourn or have booked a cruisetour and require a lift vehicle, please have your travel advisor advise our Access & Compliance Department at 800-547-8493, as soon as possible, so we can arrange a special transfer or lift equipped motorcoach for your cruisetour. Please reconfirm any special transfer requirements for disembarkation with the Front Office after you board. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Please call Access & Compliance for detailed information.

Should I Bring A Carry-on Bag?

Use a carry-on bag. Keep your travel documents, identification, medication, jewelry, camera, film, cash and other valuables with you at all times.

Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. (Remember that checked luggage might not be accessible at all times.) Keep these items close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Seabourn’s responsibility in regard to baggage is covered by the passage contract. Our optional travel insurance program includes baggage protection up to $2,000 per guest. Full details of the coverage will accompany your preliminary cruise documents.

Is Cash Accepted On Board?

Although most services on board Seabourn are included in your cruise fare (such as restaurant dining room service, complimentary spirits and wines, entertainment programs and the services of a highly trained staff), discretionary purchases such as those listed below will be charged to a shipboard account which will be opened for you.

• Professional cleaning suitable for dry-clean-only garments, laundry and valet service
• Premium liquor and wine
• Beauty salon, massage and other spa treatments
• Internet, telephone calls, and faxes
• Shore excursions and travel arrangements
• Medical consultation and medication
• Miscellaneous dining room charges, such as those for entertaining guests
• Gift Shop purchases
• Casino charges

To activate your onboard account, simply register a valid credit card at embarkation and sign a charge slip. This will relieve you from settling your account at the end of the cruise. Instead, a detailed statement will be delivered to your Suite the night before disembarkation and processed automatically at the end of the voyage. Any additional or late purchases will be automatically charged to your credit card. In addition, you may obtain a final statement to resolve any questions regarding your onboard account from Guest Services before disembarking.

Onboard accounts are in U.S. dollars and may be settled by U.S. dollar cash or traveler’s checks or a major credit card before disembarking the ship. Guests may use Visa, MasterCard, Diners Club, American Express or Discover. If you do not register a valid credit card at embarkation you may arrange to have U.S. dollar funds transferred to the ship and made available for you on board. This can be organized through any of our offices and must be done no later than 15 days prior to embarkation.

As all prices and currency on board the ship are in U.S. dollars, we encourage you to carry personal funds in the forms of U.S. traveler’s checks, both for convenience and safety. These can be cashed on board. Personal checks or letters of credit cannot be honored. Cash advances against your onboard account or any form of credit card card are limited and at a 3% service charge. For your convenience, currency exchange between USD, EUR and GBP is available from Guest Services. At other ports of call, information on the most convenient exchange facility will be available on board.

Minors as Guests / Pregnancy Policy

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under age 21. A guest must be at least 6 years of age at the time of embarkation in order to sail on voyages to Antarctica or on Expedition Cruises. We will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences. Seabourn cannot accept a booking or carry any guest who will be 24 completed weeks or more pregnant on the last day of the intended cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk.

What About Cruising For Children With Special Needs?

At Seabourn we do not discriminate against individuals on the basis of disability. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child’s specific needs are so we may properly evaluate and determine the best and safest way to meet the child’s needs. We encourage families to contact Guest Accessibility prior to their cruise, to evaluate and determine what the child’s specific needs will be and how best to accommodate those needs.

Minors as Guests / Pregnancy Policy

Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under age 21. We will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences. Seabourn cannot accept a booking or carry any guest who will be 24 completed weeks or more pregnant on the last day of the intended cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk.

Are there any differences in the benefits for guests who live outside the United States?

Some benefits may not be available to those living outside of the United States. For example, the complimentary magazine subscriptions to Condé Nast Traveler and Travel+Leisure have some international mailing limitations.

How does a guest receive the $100 voucher for the Spa at Seabourn?

For eligible Club Members the USD $100 credit for the Spa at Seabourn will be applied to your shipboard account the day of embarkation and is applicable to any treatment and/or product offered at the Spa at Seabourn. The $100 credit will extend throughout your entire time onboard. The credit is non-transferrable, cannot be redeemed for cash and cannot be used in other onboard venues.

What if the excursion I want is not available, should I waitlist for that excursion?

Yes.  If the excursion is of particular interest to you, please do waitlist for it as our shore side teams monitor sales and will work with our tour providers to add more space or additional departures where possible.  Guests are waitlisted in the order received and will receive an email if additional space becomes available.  Responses to those emails are limited to seventy-two (72) hours at which time the next guest in line will be able to book the excursion.  Destination Managers will also check on additional space once you are on board.

What are the details for earning additional Seabourn Club Points?

Please note, additional Seabourn Club Points will not be awarded for any past sailings.

• Penthouse and Premium Suites: One additional Seabourn Club Point for each day sailed is awarded to guests who pay a published fare for, and are assigned at their original reservation to a penthouse or premium suite: Penthouse, Penthouse Spa, Owner’s, Signature, Wintergarden or Grand suites. For instance, a guest booked in one of these penthouse or premium suites for a 10-day cruise earns 20 Seabourn Club Points: 10 Seabourn Club Points for the days on board, and an additional 10 Seabourn Club Points for the penthouse or premium suite. Complimentary or reduced fare suite upgrades to these premium categories do not qualify for additional Seabourn Club Points.
• Seabourn Journey: Guests who book a Seabourn Journey (pre, post or mid-cruise) receive one Seabourn Club Point for each night on a Seabourn Journey. For instance, a guest who purchases a five-night Seabourn Journey in conjunction with a 30-day cruise earns 35 Seabourn Club Points: 30 Seabourn Club Points for the days on board and five Seabourn Club Points for the Seabourn Journey. If that guest purchased a penthouse or premium Suite they would earn 65 Seabourn Club Points: 30 Seabourn Club Points for the days on board, an additional 30 Seabourn Club Points for the penthouse or premium suite, plus five Seabourn Club Points for the Seabourn Journey.
• Onboard Purchases: One Seabourn Club Point will be earned for each $500USD in onboard and pre-cruise online purchases. This is calculated on the combined eligible onboard charges for all guests on the booking, regardless of who signs each charge and who pays the bill. The first two guests named on the booking will receive the same number of Seabourn Club Points for onboard purchases. There is a limit of one additional Seabourn Club Point for each Sailed Day. Spending by the third and fourth guests named in the booking contributes to the spending total, but they do NOT receive additional Seabourn Club Points for onboard purchases.Pre-purchased shore excursions, including mid-cruise Seabourn Journeys, wines and spirits, and gift orders are eligible for the onboard purchase points. Please note that pre- and post-cruise Seabourn Journeys are not included in the onboard purchase calculation.Please note, Seabourn Club Points for purchases are calculated based on eligible purchases net of returns. All casino charges and associated fees are excluded as well as certain types of guest compensation credits. Future Cruise Deposits are also excluded since they never post to the shipboard account.

What happens to Sailed Days and Redeemable Sailed Days from the past?

Seabourn Club now tracks three sets of numbers. Guests receive:

• Seabourn Club Points equal to the number of Sailed Days from past eligible cruises. Additional Seabourn Club Points for sailing in a penthouse or premium suite, Seabourn Journeys and onboard purchases will not be credited for past cruises.
• Sailed Days equal to the number of Sailed Days from past eligible cruises.
• Redeemable Sailed Days equal to the number of Redeemable Sailed Days currently available toward a Milestone Cruise Award from past eligible cruises.

If a guest has to disembark early for medical reasons or any other reason, will they still receive credit for the full length of the cruise?

Once a guest checks in at the pier and sails out of the embarkation port, they will receive Seabourn Club Points, Sailed Days and Redeemable Sailed Days, if eligible, for the entire length of the voyage, regardless of when they disembark.

What if a tour is cancelled?

If Seabourn cancels a tour due to safety, security or other conditions beyond our control a full refund will be provided to the credit card used to purchase the tour.  Similar tours to your liking may be available.  Check Seabourn.com or call Seabourn shore excursion reservations for more information.

Where Do I Meet My Airport Transfer?

Seabourn’s Air/Sea guests, and those who purchased a transfer from the airport: After you land, claim your luggage, and (when applicable) clear Customs, Seabourn Representatives will direct you to your transportation. You will recognize our representatives by their Seabourn signs. If you don’t see our representatives, please have one paged. Please note: This service is available only on days of sailing. Seabourn pre-cruise land extension guests will find transfer details in their itinerary.

Guests traveling independently are responsible for their own transfer to the ship. Please arrive at the ship no earlier than your preassigned embarkation time on your cruise ticket but no later than one hour prior to scheduled departure.

What Laundry Services Are Available?

Full laundry, professional cleaning suitable for dry-clean-only garments, and pressing services are available. Suite attendants take care of pick-up and delivery. Same-day service is available at extra charge if requested by 9:00 a.m. A complimentary launderette with washers, dryers, laundry soap and ironing facilities are available onboard all Seabourn ships..

Is there customs/ immigration when travelling by private jet charter?

Compliance with customs and immigration procedures is required for all private jet flights. For private jet customers, these procedures are often transparent or streamlined and, in most cases, they are completed prior to flight. At larger airports, private jet terminals have dedicated customs and immigration staff. At smaller airports, it is rare for passengers to see or interact with Customs and Immigration officials, although they are aware of each flight and occasionally meet a flight at the destination airport.

What Options Are Available For Guests Who Are Blind Or Have Low Vision?

To help maximize the cruise experience for our guests who are blind or have low vision, Seabourn has made the following items available:

• Downloadable daily activities, news, and menus for guests with laptops with screen reader programs.
• With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual dining options.
• A familiarization tour of the vessel upon arrival.

Where Do I Meet My Airport Transfer?

On days of sailing, Seabourn representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Seabourn signs. If you don’t see our representatives, please have one paged. Please note: This service is available only on days of sailing.

When Are My Deposits and Payments Due?

View Balance of Payment Due Date

If a guest pays the cruise fare and onboard charges for multiple suites, can they designate that all Sailed Days, Redeemable Sailed Days and Seabourn Club points be applied to their account?

No. Sailed Days, Redeemable Sailed Days and Seabourn Club Points are awarded to each guest in a suite/booking basis, regardless of who makes or pays for reservations and onboard purchases.

Where are the complete Seabourn Club Terms and Conditions?

The complete terms and conditions are available on Seabourn.com.

Can I purchase shore excursions on this website?

Yes, Seabourn shore excursions can be purchased online once you have booked your cruise and have a booking number. To purchase a shore excursion online, go to “Booked Guests” on Seabourn.com and “Book Shore Excursions & Spa”.  Online purchases close at three (3) days prior to your cruise.  Your shore excursion tickets will be delivered to your suite.  All pricing is in U.S. Dollars.

What is included in the complimentary laundry and pressing benefit?

Silver Members choosing the laundry benefit, receive one bag of laundry per sailing, regardless of the length of the cruise.

Gold and Platinum Members choosing the laundry benefit receive one bag of laundry for every seven days (or portion of seven days) on board. The total number of laundry bags awarded can be used at any time during the cruise.

Diamond Members receive complimentary normal laundry and pressing service throughout their cruise. Professional cleaning suitable for dry-clean-only garments and ‘same day service’ is not complimentary and will be charged at regular rates.

Diamond Elite Members receive complimentary normal laundry and pressing service throughout their cruise. In addition, Diamond Elite Members will receive one bag of professional cleaning suitable for dry-clean-only garments for every seven days. Please note, all complimentary professional cleaning suitable for dry-clean-only garments, laundry and pressing must be requested at least two days prior to disembarkation.

Does Seabourn provide a shore excursion brochure for my cruise?

Yes, confirmed guests can go to “Booked Guests” on Seabourn.com and then “Book Shore Excursions & Spa”.  Guests will see all available excursions arranged by destination and can download a personalized brochure for their cruise.  Guests are encouraged to go back on line a few times prior to their cruise departure date to see if any new programs have been added.  Guests can also download their personalized brochure in online check-in when they register for their cruise.

What Are The Benefits of Booking Onboard?

One of the most valuable benefits of Seabourn Club membership is Onboard Booking Savings.

You can secure an additional ten percent savings off the fare of a future cruise — over and above any other published savings for the voyage – simply by booking on board with our Cruise Sales Specialists.

You don’t even have to select a specific voyage if you aren’t ready. For just a $500 Future Cruise Deposit, you can secure the rights to a five percent Onboard Booking Savings off the fare of any Seabourn cruise departing within one year. And your deposit is fully refundable. In fact, if you don’t apply it to a reservation within one year it will be automatically refunded.

Your onboard Cruise Sales Specialist (who is also your Seabourn Club Ambassador) is ready and able to tell you about exciting future itineraries, answer your questions, and can also secure your reservation on the exact suite and departure you want.

If you have booked through a travel advisor, we will immediately confirm your deposit or booking to them, to ensure that all your arrangements are handled to your satisfaction.

How do guests earn a complimentary cruise?

Seabourn Club Milestone Awards feature a complimentary cruise of up to seven days when a Club account reaches 140 Redeemable Sailed Days, or a complimentary cruise of up to 14 days when 250 Redeemable Sailed Days is reached.

Guests earn one Redeemable Sailed Day for each eligible day sailed on a Seabourn cruise, except when the cruise is a Milestone Cruise Award cruise, complimentary, at a special reduced-rate or is part of a charter. Pre- and post-cruise land programs such as Seabourn Journeys and hotel stays are not counted as Redeemable Sailed Days and do not count towards Milestone Cruise Awards. While the count of Sailed Days continues to grow as guests sail, whenever a guest uses a Milestone Cruise Award cruise, the number of days redeemed (i.e. 140 or 250) is deducted from the Redeemable Sailed Days in the guest’s Club account. Once a 14-day Milestone Cruise Award is earned, it must be booked within 24 months. If a Milestone Cruise Award booking is not confirmed within 24 months, the 14-day Milestone Cruise Award expires and 250 Redeemable Sailed Days will be debited from the guest’s Club account. If a Milestone Cruise Award booking is made within 24 months, for a sailing that departs after the 24-month period, that booking cannot be changed for any reason or the Milestone Cruise Award will be forfeited.

The category of the Milestone Cruise Award applies towards a suite in the category at which the majority of the award’s Redeemable Sailed Days were purchased, not sailed in. In other words, complimentary or reduced rate upgrades do not apply. Guests accrue Sailed Days but do not accrue Redeemable Sailed Days on the complimentary Milestone Cruise Award sailing. If a guest has redeemed a prior Milestone Cruise Award, only categories at which the majority of Redeemable Sailed Days have been purchased since their last redemption will be used to calculate the category for their current Milestone Cruise Award. If a guest qualifies for a category that is not applicable to the ship on which the guest chooses to redeem their Milestone Cruise Award, Seabourn will determine a comparable category to use for the Milestone Cruise Award being redeemed.

If a guest is approved for early disembarkation or late embarkation will they still receive credit for the full length of the cruise?

Yes. Guests will receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points for the length of the voyage, regardless of when they embark or disembark.

Is it customary to extend gratuities to local tour guides?

Yes. Seabourn tour prices do not include gratuities for guides, drivers and other tour operator staff.

If a guest selects the internet package benefit, and once on board a longer internet package is purchased, how is the benefit applied?

Guests booked in Penthouse and Premium suite categories, as well as Seabourn Club members who have reached Diamond-level status or above, will automatically receive the Stream package. Those who are booked in Ocean View and Veranda suites can upgrade to the Stream package for a nominal charge.

Does Seabourn offer foreign language tours?

Seabourn designs their tour program to be delivered by English-speaking guides.  Our private arrangements team can set up foreign language private touring opportunities where available and guests can discuss onboard options with our Destination & Guest Services team.

Pre- and Post-Cruise Hotels, Journeys and Sightseeing

Hotel-Only Stays
We can suggest luxury hotels in the cities where you both embark for your voyage and disembark after your cruise. Relax and explore from renowned establishments compatible with your Seabourn cruising lifestyle. We’ll make it easy, by including private airport, hotel and ship transfers, and daily breakfast. Hotel-only stays are ideal for the savvy independent traveler who wants to explore the city on their own! Book as many hotel nights as you would like, then build upon that foundation with your own self-designed itinerary. The cities chosen for embark/disembark are often even more exciting than any of the port stops, so be sure to maximize your vacation plans to include hotels both pre- and -post cruise! Information and hotel suggestions will be included in your preliminary cruise documents, or feel free to call us. Note: Seabourn is unable to arrange hotel stays at properties that we do not have established relationships with, but we’ll happily arrange for any of your transportation needs (see Pre- and Post-Cruise Transfers FAQ).

Multi-Day Journeys
For guests wishing to extend their time in the chosen embark/disembark city we recommend booking multi-day Journeys, specially designed for intimate, small groups. Journeys are escorted by professional guides who will illuminate cultural and historic aspects throughout your stay. Journeys offer a variety of inclusions such as sightseeing, some meals, museum tours and more. Journeys are ideal for guests who want to leave the day-to-day planning with a local tour operator. The operators with whom Seabourn partners are experts in their field, and they carefully craft multi-day itineraries to fit the discerning tastes of Seabourn guests. Educational, fascinating and fun, Seabourn Journeys are truly a once-in-a-lifetime experience and are an ideal way to ensure that you make the most of your cruise vacation. After all, you don’t know when you’ll be returning, so make the most of your pre- and post-cruise experience!

4- or 8-Hour Sightseeing

Another option that many guests choose is to combine a hotel-only stay with the conveniences of a 4- or 8-hour Car & Driver sightseeing option. Seabourn is able to offer sedans for 1 or 2 persons, or vans for 3 or more persons. The per-vehicle price includes use of your chosen vehicle, Driver and separate English-speaking Guide. If you have a specific itinerary in mind, the Driver/Guide will work with you to ensure that your sightseeing expectations are met. Or, if you’re like most people, you may want to let the Driver/Guide do the work and let them craft a custom itinerary for you. Either way you can’t go wrong! These Car & Driver sightseeing options are an ideal way to explore the city with a minimal time commitment. You’ll see the absolute best the city has to offer.

If you are arriving or departing on the day of embark/disembark, Car & Driver sightseeing options also offer a perfect solution for transportation between the airport and ship, airport and hotel or hotel and ship. Likewise, Car & Driver options can be an ideal way to spend time while waiting for hotel check-in or to avoid waiting at the airport for your return flight home. Some people have even used their Car & Driver to take them to an elegant local restaurant, a perfect way to relax and reminisce after an unforgettable Seabourn cruise. Regardless of how you choose to make use of your Car & Driver, you can rest assured you will receive safe and reliable transportation, informative narration and unmatched professionalism. Available in either half-day (4-hour) or full-day (8-hour) increments. And, if you find that you need additional time, you can pay your Driver/Guide directly on an hourly basis to increase your allotted sightseeing time. Note: Car & Driver options do not include entrance fees, Driver/Guide gratuities, meals or other inclusions.

Custom Arrangements

Do you have your own once-in-a-lifetime custom tour in mind? We’d love to hear about it! E-mail the Hotel & Tour Management Department of Seabourn at LandPrograms@Seabourn.com and tell us where you’d like to go. Custom sightseeing and multi-day Journeys can be arranged in conjunction with any embark/disembark port. Custom arrangements may include, but are not limited to: sightseeing options in a language other than English, museum visits and pre-arranged meals. You may also customize one of our existing Seabourn Journeys based on your specific needs, such as added or alternate tours, additional nights, first class airfare and more. We are happy to work with you on any custom request. Note: Kindly allow at least 3 weeks prior to the start of your cruise to send us your detailed itinerary request. We will be in touch as quickly as possible to discuss your travel requests.

What catering is included?

Depending on the type of aircraft and length of flight Seabourn Private Air guests will have different catering options available. Light aircraft do not offer hot food. All Seabourn Private Air catering meets Seabourn-standard.  Guests may make any request they desire, including catering from local hotels or restaurants can be requested. Special dietary requests will be accommodated without extra charges.  Seabourn brands, such as Regiis Ova caviar and Champagne Montaudon as well as guests individual choice in spirits are included with every flight.

Will Religious Services Be Offered?

Nondenominational Christian services are conducted on Sundays while the ship is at sea. During cruises that coincide with a certain religious holiday, ecumenical clergy will be aboard to conduct services.

What If I Have Food Allergies?

For guests with food intolerances or allergies that are not life-threatening, please contact our Reservations Department. For guests with life-threatening food allergies, we ask that guests provide detailed information to Guest Accessibility by completing a Special Requirements Information form (SRI). Guests should indicate on this form which foods may potentially cause a severe reaction.

Guests with a variety of severe food allergies sail with Seabourn regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in open galleys on board the ships, thus there is always the possibility of some cross-contamination. As such, Seabourn cannot guarantee that a guest will not come in contact with those items. Although Guest Accessibility will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Maitre d’ upon boarding to review the details of these special dietary needs.

What About Airport Taxes?

Some countries impose an arrival or departure tax, which cannot be included on an air ticket. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency.

What if my luggage has been lost or damaged?

As soon as you are aware of the problem, please report it to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. This should then be submitted to your travel insurance company.

If your claim is unsuccessful, or if the cost of your suitcase (for example) is less than your insurance excess, you may put a claim in writing to our Guest Relations department at:

Guest Relations
Seabourn
450 Third Ave. W.
Seattle, WA 98119
Email: guestrelations@seabourn.com

We will look at offering a goodwill gesture, depending on the circumstances.

IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Keep them close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. (Remember that checked baggage might not be accessible at all times.) Seabourn assumes no responsibility for the items listed above.

Is Smoking Allowed?

For the comfort of all guests, most public areas on board, as well as guest suites, are smoke-free.

Cigarette smoking is permitted in the following areas:

• Smoking of electronic cigarettes is permitted in guest suites.

Outside smoking of cigarettes, cigars and pipes are permitted in designated areas of Seabourn Venture and Seabourn Pursuit:

• The designated smoking area is the starboard half of the Sky Bar open deck.

Outside smoking of cigarettes is permitted in designated areas of Seabourn Sojourn, Seabourn Quest, Seabourn Encore, and Seabourn Ovation:

• The designated smoking area for all ships is the starboard half of the Sky Bar open deck.
• Cigarette, cigar & pipe smoking is allowed on the starboard half of the Seabourn Square outside deck.

Inside smoking of cigarettes is not permitted. Smoking of water-pipes, glass-pipes or other smoking devices is not permitted on board. Smoking is not permitted on open decks during fuel bunkering operations in port. Guests are asked to refrain from smoking anywhere inside the ship, including in guest suites, on verandas and balconies. If you have any doubts about any area, please consult your onboard staff.

Any guest who smokes inside staterooms or on adjoining verandas in violation of our policy will be charged a US$250 cleaning fee per day of violation.

How Will I Get On And Off The Ship With Mobility Equipment?

If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs which are more than 100 lbs. without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore.

Tender List by port

As to tenders, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to provide assistance between the ship and tender to guests with limited mobility. Additionally, some port facilities may not provide accessible transitions between the tender and shoreside landing.

Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship’s location, weight of the guest or their mobility device, etc.

How do I get from the cruise terminal to the ship?

Scheduled transfers arranged by Seabourn will bring guests to the Cruise Terminal. Use of public transportation is not allowed. Transfers from the airport in Bridgetown to the cruise terminal prior to embarkation are included in the voyage fare. Guests may also choose to upgrade their transfer if they would prefer over the transfer provided by Seabourn

Do I need A Passport?

Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Seabourn date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.

Passports are normally surrendered to and held by the pursers on board to facilitate clearances in ports of call. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original.

Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) must be identical to those on your cruise documents. Otherwise, proof of name change (e.g. a marriage license) with a valid driver’s license (or other government issued photo ID) must be presented. Any discrepancies may prevent travel.

PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Requirements for your voyage may be found on Seabourn’s website or by calling your travel advisor, Seabourn, or a advisor visa service. Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.

For U.S. and Canadian Citizens:

Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents:

• Passport (recommended travel document) (valid for travel by air, land and sea)
• Passport Card (valid for land and sea border crossings only)
• U.S. or Canadian Issued Enhanced Driver’s License (EDL) – (valid for land and sea border crossings only, not valid on Yukon Land+Sea Journeys due to air travel included in the journey)*
• Other documents approved by the Department of Homeland Security

For a list of approved documents visit: https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative.

*The EDL driver’s license, or non-driver photo identification, is offered in the U.S. states of Michigan, Minnesota, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship.

Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver’s License.
U.S. citizens on U.S. roundtrip or “closed-loop” cruises: U.S. citizens who board a cruise ship at a port within the United States, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship may present a valid US passport, U.S. Passport Card, Enhanced Driver’s License or Trusted Traveler Program Card such as Nexus, Sentri or Fast Cards.

However, in the absence of any of the documentation listed above, U.S. citizens can present a government issued photo ID, along with proof of citizenship (an original or copy of his or her government issued birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization). A passport is still the preferred document.

PLEASE NOTE: WHTI-compliant documents are only acceptable for entry or re-entry into the United States. You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere.

Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010.

Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original, photocopy or certified original.

Passport requirement when minors travel with one adult on voyages governed by U.S. Western Hemisphere Travel Initiative (WHTI) (includes travel within Bermuda, Canada, Caribbean, Mexico, United States): When minors are traveling with only one adult 21 years of age or older, Seabourn requires that all guests must be in possession of a valid passport. Seabourn has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. Seabourn cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate.

PLEASE NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child’s parents. The letter from the child’s parent must provide contact information and authorize the traveling adult to take the child on the specific cruise.

For more information regarding passports and WHTI-compliant documents, please visit https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793.

Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.

FOR NON-U.S./NON-CANADIAN CITIZENS: Seabourn highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Please carefully verify the existing identification requirements for your particular travel situation.

In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service.

What is Seabourn Club?

Seabourn Club provides valuable benefits to guests based on their sailing history. In keeping with the personalization that is a hallmark of Seabourn’s service, Seabourn Club members are free to choose the rewards they prefer from a generous menu of onboard amenities.

Guests are automatically enrolled in Seabourn Club after their first completed cruise. Within Seabourn Club, there are six membership levels, determined by the number of Seabourn Club Points the member has earned – Club Member, Silver Member, Gold Member, Platinum Member, Diamond Member and Diamond Elite Member. Each level has a unique set of benefits.

In addition, Milestone Awards, which offer several recognition benefits including complimentary cruises, are based on Sailed Days and Redeemable Sailed Days.

If a guest cancels a cruise within the 100% cancellation fee period, will they receive Sailed Days, Redeemable Sailed Days or Seabourn Club Points?

No. Guests must check in at the pier and sail away from the embarkation port in order to receive Sailed Days, Redeemable Sailed Days and Seabourn Club Points.

How can guests receive the shore excursions savings benefit?

All eligible shore excursions will receive the savings benefit once a guest chooses that as a preference. Depending on the timing of when the guest selects this preference, the savings will be applied either online or on board.

• Online: Savings on eligible shore excursions pre-purchased on Seabourn.com prior to sailing will show in the ‘cart’ prior to final purchase.
• On board: Savings on shore excursions will be reflected at the time of purchase.
• If a guest purchases shore excursions online prior to selecting this benefit, the savings will be calculated on board and posted to the guest’s statement.
• If a guest chooses this benefit and purchases shore excursions, they cannot later change the benefit.
• Please note, the savings is not applicable to Seabourn Journeys, private cars/driver hire, or transfers as well as optional submarine, optional kayaking, and the optional Image Masters program where offered on the expedition fleet..

What if I want to do more than one tour in the same day?

In many ports, it is possible to do more than one tour in the same day. Our booking system will not allow tours to be booked within forty-five (45) minutes of each other.

What are the special Seabourn Club events on board?

The Captain and Seabourn Club Host/Hostess will invite Club Members to an exclusive Seabourn Club Party during each cruise. Champagne and canapés will be served and the reception will feature entertainment and dancing. The Captain and Host/Hostess recognize those achieving Milestones Awards at this event.

What if I want to speak to someone about the tours available on my cruise?

Seabourn has a shore excursion reservations team that can help assist you with tour bookings or answer any questions you might have.  Our shore excursion specialists can be reached at 800-984-3225 (USA or Canada) or 800-260-639 (AU) or +1 206-626-9187 from Monday – Friday 7:00am to 4:00pm (Pacific Time).

When will a guest receive advance communication?

Guests with an email address linked to their Seabourn Club account will receive select news, product announcements and other information in advance of the general public.

Will I encounter difficulties (dis)embarking the ship during some ports of call?

Please see the on-board Destination & Guest Services team to help determine whether you can expect to encounter difficulties (dis)embarking the ship.  The decision whether or not to provide assistance to a guest or carry their device (wheelchair, walker, etc.) up or down a ship’s gangway, or on or off a tender boat, is at the sole discretion of the Captain, made based on his evaluation of guest and crew safety.  We encourage you to bring a collapsible wheelchair as space limitations may restrict the ability of some tour operators to accommodate motorized mobility aid devices.

Can I Send And Receive Mail, And Make Phone Calls?

For security reasons, we do not suggest that you receive mail or packages while cruising with us. If a guest receives mail or a package, the guest will be asked to open it in a secure area ashore. Once opened, it will be inspected by security staff, who will retain it for delivery on board. Direct dial telephone service is available from your suite. Email can be accessed from the computers in the Computer Center or through a Wi-Fi enabled devices while on board.

The link below will give you additional information on the cellular network on board our ships. This service is provided by https://www.wmsatsea.com/.

When Should I Arrive At The Ship?

Embarkation times are noted on your itinerary. For your comfort and convenience, arriving at the stated time will ensure that your suite is prepared and available for immediate occupancy. Please arrive at the ship no later than one hour prior to scheduled departure.

SAFETY ADVISORY: Samsung Galaxy Note 7

SAFETY ADVISORY: Samsung Galaxy Note 7

Samsung announced a global “stop sale” and voluntary recall and exchange program on certain Galaxy Note7 smartphones. Such phones, with particular lithium-ion batteries, can overheat and catch fire, posing a burn hazard. As such, please be advised that all guests in possession of a Samsung Galaxy Note7 smartphone must take the following precautions, pursuant to the safety advisory notice issued by the U.S. Department of Transportation Pipeline and Hazardous Materials Safety Administration.

• Turn off the device
• Disconnect the device from any charging equipment
• Disable all applications that could inadvertently activate the device (e.g., alarm clock)
• Protect the power switch to prevent its unintentional activation
• Keep the device on your person or nearby in carry-on baggage (Do not place in checked baggage)

As our guest, please follow the above precautions while traveling on any of our ships, and if possible, please refrain from taking these devices with you on board.

Is there a flight attendant on board?

While some aircraft require a cabin attendant on board, others may not. If an attendant is not required, cabin attendants may be available upon request.  A flight attendant is required on heavy jet charters.

Can private jets fly into major airports?

Yes, private jets can land at most major international airports. Most commercial airports offer private lounges and facilities exclusively for private jet passengers. The guest experience at these facilities, whether at large or smaller airports, can be one of the highlights of a private charter.

Are There Restrictions On How Much Luggage I Can Bring?

You can bring as many bags as you choose aboard ship, but please be aware that airlines do have limitations. We recommend contacting your airline and transfer transportation in advance for information on restrictions and baggage fees. To protect your luggage, please be sure to mark each bag with the owner’s name, name of ship, sailing date and suite number. Seabourn’s responsibility in regard to baggage is covered by the Guest Cruise Ticket Contract. However, we highly recommend the purchase of optional travel insurance. For your convenience, we offer SeabournShield, a package of benefits that includes coverage for baggage loss, theft or damage up to $3,000 per guest, and much more.

What is The Retreat?

Located on Deck 12 of Seabourn Encore or Seabourn Ovation; The Retreat is a sanctuary, outfitted with custom details and modern elements to create the ultimate serene space. A tranquil setting housed in a distinctive flower-shaped canopy that shields guests from sun and wind, The Retreat is ringed with 15 private cabanas designed as individual luxury living rooms that each feature a large HD flat screen television and a refrigerator stocked with a personalized selection of beverages. An additional spa Treatment cabana is also available for guests to enjoy personalized spa services.

The Retreat is located around a central whirlpool with step-up access to water maintained at an inviting temperature. Up to 30 guests can stretch out on comfortable sun loungers; pull up a bar stool or take a table seat for champagne and cocktails custom created by Seabourn mixologists; or enjoy a selection of bites from a specially designed menu. A selection of amenities include fresh fruit baskets, plush towels and bathrobes, while a dedicated Retreat Concierge are available to satisfy guest requests.

1. Where is The Retreat located?
   The Retreat is located on deck 12 at the forward section of Seabourn Encore or Seabourn Ovation.
2. What are The Retreat’s hours of operation?
   The Retreat is open daily from 9 AM until 6 PM
3. How can I rent a cabana at The Retreat?
   Reservations can be made online prior to sailing or via Guest Services onboard, located at Seabourn Square on deck 7. We recommend reserving a cabana no later than 24 hours in advance.
4. What is the rental fee for a cabana?
   The cabanas are available for rent for $180 (including $30USD spa credit) per port day and $349 (including $30USD spa credit) per day at sea.
5. What is included in the rental fee?
   The rental fee includes the exclusive use of a cabana at The Retreat.

• Retreat concierge
• Specially designed Retreat food & beverage menu
• Premium Champagne
• Complimentary wine selection available
• Full service bar with mixology exclusive cocktails, smoothies and fruit juices
• Minibar stocked with Voss water, premium juices and soft drinks (no alcohol)
• Caviar service
• $30USD spa credit per cabana per day
• High end glossy magazines
• Bathrobes, flip flops and towels
• High end sun lotion, after sun, cooling gel and lip balm
• Seabourn’s signature Molton Brown hair and body products
• Evian mist spray
• Cold towels
• Tropical cut fruit baskets
• Face towels

6. Can guests book cabanas for their entire cruise?
   Yes, dependent on availability.
7. Is it possible to book more than one cabana the same day?
   Yes, dependent on availability.
8. What’s the minimum age allowed at The Retreat?
   The minimum age is 18 years old.
9. How many guests are allowed the exclusive use of a cabana?
   Each cabana can hold two guests comfortably. Three guests are allowed to use the same cabana if they all stay in the same suite. Single guests are allowed to invite a second person to join them at no extra cost.
10. Is wifi available at The Retreat?
    Yes, high-speed wifi is available in the area. For pricing, please contact Guest Services onboard.
11. How much do I pay for renting one of the iPads available at The Retreat?
    The iPads available at The Retreat are free of charge. One iPad per cabana. The iPads have the Pressreader ® app installed on them, which will update daily. All iPads should stay at The Retreat. Guests are required to sign a waiver to receive an iPad.
12. How can I book a spa treatment at The Retreat?
    Spa treatments at The Retreat can be booked via Guest Services onboard, located at Seabourn Square on deck 7. If you are already at The Retreat, please contact The Retreat Concierge to book a treatment. We recommend to book spa treatments as early as possible as space is limited.
13. Can I apply the $50 spa credit towards any spa treatment I pre-booked?
    Yes. The spa credit can be used towards any spa treatments and spa products available onboard, including treatments in the spa cabana in The Retreat.
14. What is the cancellation policy and how do I cancel my cabana reservation?
    All reservations can be changed and/or cancelled up to 24 hours in advance. Changes/cancellations within 24 hours of the reservation are subject to a 100% change/cancellation fee. To change/cancel your reservation, please contact Seabourn or Guest Services onboard.

Is Wheelchair Assistance And Transportation Available Shoreside?

Airports and/or Train Stations
Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Seabourn is not able to arrange for wheelchair assistance at airports or train stations.

Land Tours and/or Shore Excursions
If you are on an Expedition voyage click here for information. If you are on another Seabourn voyage please find the below information applicable to your cruise.

Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Seabourn to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Please note, lift equipped transportation within the United States may be arranged without additional costs. For information on alternative transportation arrangements and associated costs please contact Guest Accessibility. Please advise Seabourn as far in advance as possible of any special needs for transfers. This will help to ensure availability of the appropriate vehicle(s) and for Seabourn to provide an estimate of additional associated costs.

Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Seabourn. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Seabourn at the time of booking or as far in advance of your sailing as possible. Please be assured this is for your safety.

Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-800-984-3225 (or locally at 206-626-9187) or visiting the Shore Excursions Office on board.

How quickly will a guest’s club account be updated after a cruise?

A guest’s status will be fully updated seven to ten days after the cruise or post-cruise Seabourn Journey ends.

How soon will shore excursions be available for my cruise?

Seabourn’s shore excursions are typically available one year prior to sailing.  Guests are encouraged however to go back on line a few times prior to their cruise departure date to see if any new programs have been added.

What is the Seabourn Club Signature Massage? How does a guest reserve a treatment?

Exclusively available for eligible Seabourn Club members, the 25-minute Seabourn Club Signature Massage therapy is designed to awaken a guest’s senses with the combination of massage, sound and aromatherapy. Each individual massage therapy will be customized based a guest’s selection: the relaxing spirit of ocean, the balancing spirit of the earth or the energizing spirit of the sky. Please note, only one Seabourn Club Signature Massage can be redeemed per guest during their voyage and does not include access to the Serene Area before and after the treatment. Reservations can be made online prior to sailing or on board at the Spa. No treatment substitutions are allowed. The treatment is non-transferable. No refund or credit is given for unused benefit

Does Seabourn allow guests to bring wine or other spirits back on board the vessel?

Yes.  Seabourn has a significant amount of Epicurean Collection tours that may take you to a winery, distillery or other venue where you can purchase alcoholic beverages.  You are free to bring those back to the ship and no corkage fees apply.

How can I request my medical records only for services received onboard?

Guests that received care on board, should request copies of their medical records while they are on board. Guests that have disembarked may request copies of their medical records and/or invoice – here.

Before submitting your request, please ensure you have the below information readily available:

• Voyage/Booking Number
• Sailing dates
• Ship name
• Photo identification (Driver’s license, passport, etc.) in digital format

If you are making a request on behalf of someone else, please be ready to provide legal documentation authorizing you to do so.

You should always include your proof of payment (your shipboard Folio) with your claim. To obtain a copy of your folio, contact guest services.

Information regarding US-based Insurance claims:

When submitting a claim in the United States, please advise your insurer to process your claim as an “international claim”. We regret to advise that we are not able to provide any of the following:

1. ICD-10-CM Diagnosis Codes

Your onboard medical records will have an ICD-10 diagnosis code. ICD-10 codes may be rejected by your insurance. Although it is not commonly known – there are different versions and libraries of ICD-10 codes.  The ICD-10 Coding System is copyrighted by the World Health Organization (WHO), which owns and publishes the classification. The version used on our ships is the same one published on WHO’s site. We recognize that there are other ICD-10 libraries, including the codes used in the USA.  Codes in the USA are taken from an adapted version of ICD-10 codes that the WHO authorized; they are unique to healthcare systems in the USA, and the library is called the “ICD-10-CM” Codes (International Classification of Diseases, Tenth Revision, Clinical Modification”).

1. CPT or Current Procedural Terminology Codes

Your insurer may request CPT or procedure codes.  These codes are designated by the US Department of Health and Human Services as a national coding set to standardize professional services and procedures and are widely used to process claims in the United States. These codes do not apply to treatment provided outside the US, including treatment provided on board our ships.

1. National Provider Identifier or NPI

National Provider Identifier (NPI) is an identification number issued to health care providers practicing in the United States. Since our ships are not US-flagged, our shipboard physicians are not required to have NPI numbers.

Should I purchase additional travel insurance before my cruise?

We strongly recommend obtaining additional travel insurance that covers routine and medical emergencies, including evacuation if necessary. Your plan should provide coverage for your age, pre-existing medical conditions, any recent changes in health status, countries you plan to visit, and any hazardous activities you may participate in. Most health insurance plans require you to pay the cost of care upfront and submit a foreign claim once you return home. The ship’s medical center will provide an itemized receipt of professional services, medications, and supply charges that may be used for claim reimbursement if eligible.

Does the ship have a medical center if I need to see a doctor?

All ships have a well-equipped medical center that is staffed by licensed doctors and nurses.  For routine care, the Medical Center is open twice a day by appointment and for walk-ins. For urgent or emergency care, the medical staff is available 24/7. We recommend you bring a copy of your medical record with you or have it immediately available in your electronic medical record including any recent specialty reports and test results. Guests may also purchase several over-the-counter medications from our onboard shops or the medical center. Our on-board medical centers meet or exceed the Health Care guidelines for cruise ship medical centers outlined by the American College of Emergency Physicians (ACEP). Health Care Guidelines for Cruise Ship Medical Facilities | ACEP

Are there any charges to consult with the medical team?

Yes. You will be charged for professional services including additional fees for pharmacy, laboratory, imaging and supplies.  The medical center will issue you a fully itemized receipt for any services rendered and a summary of your medical record that may be submitted for reimbursement to your health or travel insurance for eligible and covered conditions. We are unable to directly bill your insurance plan.  Guests can also purchase several over the counter (OTC) medications and supplies from the medical center or shops onboard.

What types of electrical outlets are onboard to use my medical equipment?

Suites have both 110V and 220V outlets. Your medical equipment may need to be checked for electrical safety before use. The use of extension cords, power banks and surge protectors are restricted.

Can I bring oxygen tanks or an oxygen concentrator onboard?

Yes. Guests should complete a Special Requirements Information Form or contact us at Access@Seabourn.com prior to sailing if you require oxygen while on your cruise. Requests to bring tanks on board require approval from the ship’s safety officer and accommodation team. If planning to arrange for rental of oxygen or oxygen equipment to be delivered to the ship please see FAQ Can I Receive Oxygen Deliveries On Board? If bringing your own personal supply of oxygen, you should carry it in your hand luggage at embarkation. Do not place any oxygen equipment in checked luggage as staff and crew are not permitted to handle them during the embarkation and disembarkation process. Travel with your oxygen prescription and all required supplies. Label all the items you bring on board with your full name, contact details, and suite number. It is not necessary to send your oxygen prescription to the shipboard or shoreside medical teams prior to the cruise. Airlines have restrictions for traveling with oxygen, so carefully review airline regulations prior to travel.

Onboard storage of oxygen tanks:

Calculate the amount of oxygen you will likely need for the duration of your cruise, and any additional needs. Ships cannot replace or refill oxygen cylinders. Shoreside purchases at the local ports of additional oxygen may also be unavailable or limited. Our ships have limited capacity to store oxygen tanks, so we recommend that you arrange delivery of oxygen racks to store your tanks. Once approved, proceed with planning for delivery of supplies. Contact Guest Services once on board for further information regarding storage of oxygen.

Can I bring my breathing device on board (CPAP, BiPAP, APAP, ventilator)?

Yes. CPAP, BiPAP, APAP, and ventilator machines are allowed to be used on board. Remember to bring all necessary supplies for your device as these are not available on board. Carry these devices in your hand luggage to avoid breakage. The ship’s crew is not permitted to handle medical equipment during the embarkation and disembarkation process, so you must be able to carry all your own equipment and supplies. For additional information related to the use of supplemental oxygen through concentrators or tanks, please see FAQ Can I Receive Oxygen Deliveries On Board?

Can I travel if I am on dialysis?

Guests on dialysis are welcome on board if their condition is stable, carry their own dialysis equipment, and self-administer the dialysis according to the nephrologist’s instruction. Our onboard medical staff is not equipped or trained to perform any type of dialysis. The cruising environment for guests on dialysis is a higher risk than a home setting. Access to specialist services ashore may be limited, so we recommend that guests are stable on dialysis for at least twelve (12) months prior to travel. We do not recommend travel on remote itineraries, including ocean crossings, specific regions such as Antarctica or Africa, or itineraries with multiple consecutive sea days in remote locations with limited evacuation opportunities. The ship does not have nephrology specialty services on board, and timely availability of this specialty may be unavailable or limited during port visits. Guests must be able to perform hemodialysis/peritoneal dialysis independently or travel with a trained professional. Guests are responsible for supplying all medications and supplies necessary to perform dialysis. Due to the possible risks and complications that can arise while undergoing dialysis treatments on a ship, we strongly recommend guests purchase additional travel insurance that covers treatment of the specific condition and medical evacuation services that may be needed outside of your home country.

While guests may also arrange for dialysis treatments in ports of call, it is important that guests understand that due to circumstances beyond our control, there is no guarantee the ship will call into the designated ports of call at the scheduled date and time. There are many unpredictable reasons a port call may be altered or canceled, so guests travel at their own risk and should be prepared for the possibility of missing a scheduled port of call.

The requirements to sail with us if you are on dialysis include:

•   Be stable on treatment for at least 12 months on self-administered hemodialysis or peritoneal dialysis.
•   Obtain medical clearance and a report from your treating doctor for your particular itinerary.
•   Ensure you have all the necessary equipment and supplies for the duration of the voyage.
• Make arrangements with vendors to supply oxygen or supplies to the ship (if applicable).
• Sign the Dialysis Risk Acknowledgementform and return it to Access@Seabourn.com.

Information specific to self-administered hemodialysis/NxStage:

We allow guests to travel if they use a self-administered dialysis system, such as NxStage. Guests traveling with this type of system should have at least 12 months of experience using the system prior to sailing. The guest and traveling partner providing or assisting with the treatment should have received adequate training from the center facilitating the transition to the self-administered system. Ships do not carry back-up battery support for dialysis-related equipment. Guest should complete our Special Requirements Information Form prior to sailing or contact us at Access@Seabourn.com.

Peritoneal dialysis:

Guests requiring peritoneal dialysis during their cruise must arrange for adequate solutions and supplies to be delivered to the ship prior to sailing. Guest should complete our Special Requirements Information Form prior to sailing or contact us at Access@Seabourn.com to arrange port clearance for your medical supply company to deliver and pick up supplies, or they may be denied access to the port.

Equipment and Supplies:

Label all equipment and supplies you bring on board with your full name, contact details, and suite number.

Rental Companies:

If you are using a third-party vendor to deliver your equipment or supplies to the port, you are required to complete our Medical Delivery Vendor Request Form and return it no later than one week prior to sailing. You and the medical supplier are responsible for the delivery of all dialysis equipment rentals and supplies before the ship sails. You assume the risk of using third-party services subject to their contractual terms, including refunds. We recommend contacting third-party providers as soon as possible to confirm the availability and supplies you need can be delivered to the ship on your sailing date.

Can I travel with a pacemaker and/or internal defibrillator?

Yes. Carry your device identification card. In an emergency, your I.D. card will notify the medical team of your device information. Do not pass through a metal detector or body scanner at airports, port terminals, and on board. Notify security agents of the internal medical device and ask for a hand search.

Can I travel with a left ventricular assist device (LVAD)?

Although our ships’ medical centers offer emergency care 24/7, our medical staff is not experienced in managing complex patients with LVADs or LVAD malfunctions. Request a medical report from your treating physician, including any specific instructions for the onboard medical team, such as the device information and emergency support contact information. Carry this information with you to assist care needs in emergency situations. Our ships do not stock LVAD supplies, so we strongly recommend you bring all necessary supplies (including extras) of batteries, system controllers, etc., in case of emergencies. Family members and/or caregivers traveling with you are strongly recommended to be familiar with troubleshooting techniques, including replacement of the LVAD’s “System Controller” if deemed necessary. Do not go through a metal detector or body scanner at airports, port terminals, and on board. Notify security agents that you have a mechanical heart pump and ask for a hand search.

Can I bring a heating pad on board?

No. For safety reasons, electric heating pads are not allowed to be used on board. We recommend a refillable heating pouch that can be filled with hot water or a disposable heat therapy/hot compress that can be purchased in many pharmacies.

What happens if I have a serious medical emergency like a heart attack or stroke?

Medical staff are certified in Advanced Cardiac Life Support (ACLS) and resuscitation, which includes training for emergencies such as heart attack or stroke. Guests presenting with symptoms of a stroke may require shoreside specialized imaging and specialist review to assess their specific situation and determine the most appropriate treatment option. Serious medical emergencies may require us to transfer care needs to a shoreside facility.

Can your medical staff help me with my personal hygiene needs and other activities of daily living?

No. The medical centers on board provide care for acute illness and injuries that may occur while on vacation and are not intended to provide long-term care for guests with chronic illnesses or as a substitute for regular health care. Guests must be completely independent of assistance from ship staff for activities of daily living, such as personal hygiene needs and assistance with wheelchairs, etc.

Can I purchase incontinence supplies onboard?

Incontinence supplies are not available for purchase on board and may be limited in ports depending on the itinerary. Ensure you have enough incontinence supplies for the cruise. Request hazardous waste disposal bags from your Suite Host or Suite Attendant to dispose of used items.

Can I purchase urinary catheter supplies onboard?

Our ships stock a variety of urinary catheters; however, we strongly recommend that you bring an extra supply of catheters. The medical team should be able to assist with the re-insertion of a urinary catheter. Consultation and procedural charges will apply. If any difficulties are anticipated or encountered, you may be referred to a shoreside facility, if available.

Can I take a cruise if I am pregnant?

You may only cruise if you have not entered the 24th week of pregnancy at any time during the voyage. You should travel with a letter from your physician stating that you and your baby are in good health and fit to travel. The letter should also include the estimated date of delivery calculated from both the last menstrual period and an ultrasound, if performed.

Can I travel with someone who has dementia?

The medical centers on board provide care for acute illnesses and injuries that may occur while on vacation and are not intended to provide long-term care for guests with chronic illnesses such as dementia. If assistance with activities of daily living is needed, it is essential that the guest travels with caregivers who can assist with these functions on board.

Can I take a cruise if I have a feeding tube?

Yes. Feeding supplies can be delivered to the ship from a vendor. Porters and the ship’s crew can assist with delivering boxes to your suite. Bring an IV pole and feeding pump, if required. If your nourishment or supplements require refrigeration, please email Access@Seabourn.com to ensure refrigeration space is available. Our medical staff may have trouble re-inserting displaced PEG tubes. However, the medical team will always attempt to assist, assess any immediate needs, and determine if re-insertion is feasible. If any difficulties are anticipated or encountered, you may be referred to a shoreside facility, if available. Our ships do not stock PEG tubes or any supplies associated with PEG feeds. We strongly recommend you bring all necessary supplies (including extras) of tubes, etc., in case of emergency.

Luggage Handling

Prior to arriving at the pier, please attach a luggage tag to all pieces of checked luggage and medical supply boxes in addition to your personal identification tag. Additional luggage tags are available at the pier. Upon arrival, take your vehicle to the designated luggage drop-off area. Porter assistance is available. Luggage and boxes will be scanned and loaded onboard and delivered directly to your suite.

Can I get my stitches/sutures removed onboard?

Yes. Medical staff can remove simple stitches/sutures onboard. We recommend that you provide a letter from your healthcare provider detailing any specific requirements.

Can I get wound care or dressing changes onboard?

Yes. Medical staff can provide routine wound care on board. Our ships stock a variety of dressings and wound care supplies. If specific, specialized dressings are required, we strongly recommend you bring these supplies with you. We also recommend you provide a letter from your healthcare provider detailing any specific wound care requirements.

How can I dispose of medical waste onboard?

If you have a medical condition that requires disposal of medical waste products, notify your suite steward upon embarkation. Biomedical waste bags will be provided for all medical waste.

What do I do if I have cold or flu symptoms before embarkation or while onboard?

If you have acute respiratory illness symptoms, report your symptoms to the ship’s medical staff when you board. The medical staff can test for various respiratory illnesses, including COVID-19 and Influenza, and provide treatment as needed. Anyone that tests positive for COVID-19 or Influenza may require a period of isolation on board. People with respiratory illness symptoms are recommended to wear masks until their symptoms improve and to keep their distance from others. We recommend you be up to date with COVID-19 and Influenza vaccinations per your healthcare provider’s recommendations and published guidance. There is no requirement for pre-cruise or embarkation day COVID-19 testing.

I want to bring my child who has not yet had chickenpox. What happens if she gets chickenpox onboard?

We carry antiviral medication to treat chickenpox and a small quantity of chickenpox vaccine. Your child may need to be isolated while on board.

What lab tests can be done in the medical center?

Our onboard medical centers have laboratory capabilities as recommended by the American College of Emergency Physicians (ACEP) Cruise Ship Healthcare guidelines. Basic blood work and many routine labs, such as urinalysis, are available onboard. Consultation and procedure charges will apply. If you require a specific laboratory test while on board, please inquire at Access@Seabourn.com.

Can I get an INR coagulation test onboard?

Yes. INR testing is available onboard. A doctor’s consultation is required before the test. Consultation and procedural costs apply. We recommend you carry copies of your recent INR test results for reference, in addition to a letter from your healthcare provider which includes the specific condition necessitating INR testing. Guests taking warfarin/coumadin should ensure they bring sufficient medication with them for the duration of their travel, and extra medication in case a dose adjustment is required.

What if I need a blood transfusion while onboard?

Our ships do not carry blood or blood products and do not routinely perform blood transfusions. However, in emergent situations, a blood transfusion may be possible if a donor can be identified on board.

Can the medical team assist me with my activities of daily living (ADLs)?

No. The medical centers on board are intended to provide acute care for illness and injuries that may occur while on vacation and are not intended to provide long-term care for guests with chronic illnesses or as a substitute for regular health care. All guests must be completely independent without the assistance of ship staff for activities of daily living such as hygiene needs. If you need general information about accessibility before you cruise, or have an ADA concern, please email our Guest Accessibility team at Access@Seabourn.com.

I use life-sustaining medical equipment. What do I need to know before I cruise?

If you require the use of life-sustaining equipment and devices (including, but not limited to tracheostomies and/or ventilators, suction machines, hospital beds, etc.), you must bring these items with you, including all associated equipment and supplies, and qualified, experienced personnel to operate, maintain, and use all equipment. Family members may assume these functions if they are trained and experienced in these tasks. Individuals assisting with the care needs of the guest need to ensure that they are prepared to meet all the guests’ medical needs and activities of daily living. Our ships do not stock surplus equipment or supplies to support individuals with routine life-sustaining care needs. You and your caregivers must ensure you have all necessary equipment, medicines, and supplies (including extras) at the time of embarkation, and for the duration of the voyage. Our medical staff cannot guarantee equipment, medicines, or supply alternatives in case of emergencies. In an emergency, the medical team is available to assess and treat any immediate needs. Consultation and procedural charges will apply. If any complications or difficulties are anticipated or encountered, you may need to be referred to a shoreside facility, if available. The guest’s caregivers must understand that ships sail in regions where specialized medical care and evacuation options may be limited.

I have a terminal illness or am in hospice care. What do I need to know before I cruise?

The medical centers on board are intended to provide acute care for illness and injuries that may occur while on vacation and are not intended to provide routine care for patients with chronic or terminal illnesses, or as a substitute for regular health care. Our medical staff are not experienced in supporting patients with complex palliative care needs. In an emergency, the medical team is available to assess and treat any immediate needs. Consultation and procedural charges will apply. If any complications or difficulties are anticipated or encountered, you may need to be referred to a shoreside facility, if available. If assistance with activities of daily living is needed, it is essential that you travel with caregivers who can assist with these functions on board. You should share your end-of-life treatment plans with the medical staff to assist them with important treatment decisions in case of an emergency.

What if I need additional prescription medication while onboard?

We strongly recommend you bring sufficient medication to cover your entire travel period, and extra in case of any emergencies or travel delays (we recommend 10 days extra). Travel with your medication in your hand luggage. Keep your prescription medication in its original packaging and bring a copy of your prescription with you or have it immediately available through your electronic medical record. If you need replacement medication, consult the ship’s doctor to review your needs and obtain a replacement or a suitable equivalent, if available. While the onboard medical centers carry a wide range of medications, the formulary is limited. Depending on the itinerary, it may be possible to source specific medications from local pharmacies; however, this cannot be guaranteed. Consultation fees apply, and costs associated with procuring and dispensing medication will be charged to your onboard account.

Can I bring aboard medication purchased from pharmacies in ports of call?

Yes. However, for your safety, we strongly urge you to not buy prescription and over-the-counter medicines from vendors outside large pharmacy chains. Be especially cautious of medicines with poor-quality printing or packaging, and sold in small, non-chain pharmacies or open-air markets in tourist areas. These medicines may contain the wrong strength, or have dangerous contaminants including amphetamine, fentanyl, and other illegal drugs. Because they may cost less than in other countries and be available without a prescription, they are attractive to buyers. However, it may be very difficult to determine which medicine is real and which is fake.

The onboard medical team can assist you with providing or ordering prescription medication you may need.

I use opioid/methadone medication. Can I bring it onboard?

While we do not prohibit you from bringing prescription opioids onboard, doing so subjects you to the restrictions imposed by countries you enter, airline policies, or local port authority requirements. We suggest contacting airlines ahead of booking travel and reviewing relevant foreign country regulations governing the possession or use of your specific narcotic medication. For details, also refer to General Information for Travellers Carrying Medicines Containing Controlled Substances. Bring sufficient medication to cover your entire travel period, and extra for any unexpected emergencies or travel delays (we recommend at least 10 days extra). Ships carry a limited supply of narcotic substances, and these are reserved for acute patient care needs. Requests for replacement narcotic medication cannot be guaranteed. Supply is limited, if available, and prescriptions will need to be verified with the guest’s usual healthcare provider and pharmacy.

Travel with your medication in your hand luggage. We strongly recommend that you keep your prescription medications in the original packaging and bring a copy of the prescription and a letter from your treating doctor.

Our ships do not stock methadone onboard, and it is unlikely that this product can be sourced from local pharmacies. Our medical teams are unable to assist with routine methadone storage, dose monitoring or controlled administration.

Can I bring marijuana/cannabis onboard for medical use?

No. Marijuana is considered an illegal drug, and medical marijuana is not allowed onboard, during transfers to and from ships, inside terminals, during shore excursions, or when visiting private islands. Illegal drugs or substances will be confiscated, and appropriate action will be taken, which may include removal from the ship and involvement of law enforcement and other authorities. Additionally, foreign governments at ports of call enforce strict laws for drug possession. Guests found in violation of such laws are subject to arrest and prosecution by foreign authorities (and possibly the United States or other authorities) and may be prevented from re-boarding the ship.

I have severe allergies. Can the medical staff treat me if I have an allergic reaction?

Yes, the medical staff is trained in managing mild to severe allergic reactions including the treatment of anaphylaxis. Occasionally, it may be necessary to escalate care to a shoreside facility. Consultation and procedural charges apply. Bring any prescribed treatment with you. If you have a history of anaphylaxis, always have your EpiPen available. If your allergies are food related, we recommend guests contact the Dining Room Manager upon boarding to advise of your allergies.

I have medication that requires refrigeration. Is this available onboard?

You may store refrigerated medications in your suite’s refrigerator. The refrigerators in each suite are kept at about 37.4° to 45° Fahrenheit (or 3-7° Celsius) when the room is at an average temperature of approximately 77°F (or 25° C). All medication must be labeled with your full name and suite number, regardless of where it is stored. Guests without access to refrigerators in their suites should contact the Guest Accessibility team at Access@Seabourn.com for assistance. Storage may be available in the ship’s medical center, however, access to medication stored in the medical center is by appointment only. Guests assume all risk if storing medication in the medical center or in their suite.

I use medical sharps. How do I safely dispose of them onboard?

Sharps containers may be requested through your suite steward once onboard or through our Source app. Any medical sharp (needles, lancets, or blades) must be disposed of in a sharp’s container.

Is there a minimum age a child must be to take a cruise?

Infants must be at least 6 months of age at the time of embarkation to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and on remote itineraries, where there are more than two consecutive sea days.

How do I protect myself from cruise-related fraud?

Watch for unsolicited calls, emails, texts, and mail. Regardless of whether they call, email or approach you personally, do not give your personal information to people you don’t know or did not contact yourself. If you are unsure of the company or individual reaching out, end the conversation and call the company or individual back on a number you know belongs to the company. Remember to never use a call back number provided to you by the caller.

What are some examples of cruise-related scams?

I received a phone call from a “Seabourn Representative” who claims I have an unpaid balance on my account, and my upcoming cruise will be cancelled if I don’t pay these unexpected fees. What should I do?

Information regarding your upcoming cruise(s), including outstanding balances and pre-cruise purchases, can be found online at your Seabourn.com account. If you are unsure about an unpaid balance claim, please verify via your online account or by calling Seabourn’s Customer Service phone number directly. Seabourn Customer Service representatives will NEVER ask for your account password.

I needed to make a change to my upcoming Seabourn cruise reservation, and I searched Google for a phone number. The representative I spoke with had trouble finding my account and asked me to change my password. What should I do?

Seabourn Customer Service representatives will NEVER ask for your account password. If you are unsure of the person you are speaking with, hang up and call the Seabourn Customer Service Phone Number. Seabourn Customer Service representatives will NEVER ask for your account password.

You can contact Seabourn Customer Service in your local region:

North America

+1 800-442-4448

+1 206-626-9186

M-F 6am-5pm PST

Sat 6am-3:30pm PST

Sun 7am-3:30pm PST

Seattle, WA

United Kingdom

+44 0344 338 8615*

*Calls are charged at local rate

M-F 900am-530pm

Sat 800am-400pm

Southampton, UK

Australia

+61 13 24 02

M-F 8:30am-7pm AEST

Sat 9am-5pm AEST

Sun Closed

Sydney, NSW

Europe

00800 1872 1872

M-F 9am-530pm CEST

Sat 9am-4pm CEST

Sun Closed

Rotterdam, The Netherlands

What should I do if I believe I’ve been a victim of a scam?

If you believe you’ve been a victim of a scam involving Seabourn, please take the following steps:

•      Call the Seabourn Customer Service Phone Number. Seabourn Customer Service representatives will NEVER ask for your account password.
•      Explain the situation to the Seabourn representative.
•      The Seabourn representative will verify the concerns and take the necessary steps to remedy the situation.

You can contact Seabourn Customer Service in your local region:

North America

+1 800-442-4448

+1 206-626-9186

M-F 6am-5pm PST

Sat 6am-3:30pm PST

Sun 7am-3:30pm PST

Seattle, WA

United Kingdom

+44 0344 338 8615*

*Calls are charged at local rate

M-F 900am-530pm

Sat 800am-400pm

Southampton, UK

Australia

+61 13 24 02

M-F 8:30am-7pm AEST

Sat 9am-5pm AEST

Sun Closed

Sydney, NSW

Europe

00800 1872 1872

M-F 9am-530pm CEST

Sat 9am-4pm CEST

Sun Closed

Rotterdam, The Netherlands

Where can I learn more about avoiding scams?

The Federal Trade Commission (FTC) has issued broad advice on avoiding scams:

•      Block unwanted calls and text messages.Take steps to block unwanted calls and to filter unwanted text messages.
•      Don’t give your personal or financial information in response to a request that you didn’t expect.Honest organizations won’t call, email, or text to ask for your personal information, like your Social Security, bank account, or credit card numbers.

       o   If you get an email or text message from a company you do business with and you think it’s real, it’s still best not to click on any links. Instead, contact them using a website you know is trustworthy. Or look up their phone number. Don’t call a number they gave you or the number from your caller ID.

•      Resist the pressure to act immediately.Honest businesses will give you time to make a decision. Anyone who pressures you to pay or give them your personal information is a scammer.
• Know how scammers tell you to pay.Never pay someone who insists that you can only pay with cryptocurrency, a wire transfer service like Western Union or MoneyGram, a payment app, or a gift card. And never deposit a check and send money back to someone.
•      Stop and talk to someone you trust.Before you do anything else, tell someone — a friend, a family member, a neighbor — what happened. Talking about it could help you realize it’s a scam.

Learn more about some of the most common travel-related scams that have been reported to the Federal Trade Commission (FTC) over the last couple of years. Use this information to help protect you and your family and friends from scams that can steal your money and/or your identification.