By: Pavlus Verified Traveler on 05/13/2025

No suggestion at this time.. I will use Pavlus again.

By: Pavlus Verified Traveler on 03/05/2025

No problem whatsoever with Pavlus. It’s a pleasure to work with Sheila.

By: Pavlus Verified Traveler on 03/03/2025

Sheila is absolutely fabulous. She responds immediately and provides helpful advice. Thank goodness for Sheila.

By: Pavlus Verified Traveler on 01/13/2025

Great cruise, we enjoyed all aspects of our American cruise. Our agent Sheila Kent is fabulous!!! She has always responded to my emails and calls very quickly. She is the best travel agent we have ever had!!!

By: Pavlus Verified Traveler on 01/09/2025

It was the best, best river cruise. I will plan another Amawaterways river cruise soon. It has no comparison, the people, the food, especially the food was delicious and the service impecable. Everyone was very helpful and always willing to help. I loved it.

By: Pavlus Verified Traveler on 12/22/2024

Thank you, Sheila and Erin! We had a great time! Hoping to plan with you again soon. Kitty Goyette

By: Pavlus Verified Traveler on 12/11/2024

Sheila is great, guest relations are very good. Thankful for your service and assistance. I have recommended you to various people but i am not sure if they will call I had written sheila for trips for 2025.

By: Pavlus Verified Traveler on 11/10/2024

Really liked NCL. Beautiful ship,food and entertainment. Only downside it has less onboard shopping than other carriers. Shiela was great at Pavlus. Helped us plan the trip and the refund was a pleasant surprise. Thank you. Until next time ❤️.

By: Pavlus Verified Traveler on 10/20/2024

Everything was great!

By: Pavlus Verified Traveler on 09/26/2024

Sheila is a wonderful agent, she responds very quickly and efficiently. I love her.

By: Pavlus Verified Traveler on 09/23/2024

I will use Pavlus travel to book any major travel plans. Sheila was very helpful to me. I was disappointed with Tauck in several ways on the Switzerland trip so I probably won’t use them again, but I will be booking with other companies.

By: Pavlus Verified Traveler on 09/20/2024

Pavlus went above and beyond, Extremely pleased with my travel experience with Pavlus. SilverSeas quality has just declined, nothing at all to do with my travel planner. I'm very pleased with Pavlus and will continue my loyalty!

By: Pavlus Verified Traveler on 09/03/2024

By: Pavlus Verified Traveler on 09/03/2024

By: Pavlus Verified Traveler on 08/22/2024

An enjoyable trip. Will use American Cruise Lines again.Staff on the boat were outstanding in their service and friendliness. Entertainment was OK but not great. Would prefer to have a small band to dance to. Very satisfied with Pavlus and our agent Sheila Kent.

By: Pavlus Verified Traveler on 08/15/2024

Enjoyed our cruise but not nearly as much as previous Tauck cruise. While food was good and choices many, our Tauck cruise has better food. Also excursions with Tauck were better. We took one where bus was an older bus which overheated and therefore did not reach destination. I would have understood but driver said it had happened recently. Also, while scenery was beautiful, lunch and “indigenous shoppers stop” left much to be desired. Last excursion, which cost $658 per couple, while excellent cruise provided very minimal lunch and wanted $1 for a hot chocolate. Entertainment on board was very good because entertainers were excellent but after a few days the shows got old because they were all the same with different music. They need to find a way to mix it up. Overall Silversea was good but did not provide the extras that Tauck always seems to come up with.

By: Pavlus Verified Traveler on 08/13/2024

Outstanding staff on Tauck Savor riverboat. Loved the 300 SF room. Food (chef) was fabulous! Planned activities were excellent and varied. A couple of bus rides were longer than I anticipated. Pavlus Travel was super helpful when our flight was delayed 4 hours and we were going to miss our connection to begin our trip. We did arrive a day later than we had planned, but it worked out. Our Pavlus travel agent, Sheila Kent, was very helpful with all our questions & made sure everything was done and saved.

By: Pavlus Verified Traveler on 08/13/2024

Excellent trip, great food, staff was terrific. Would have preferred leaving a little later in the morning for our bus trips.

By: Pavlus Verified Traveler on 08/12/2024

We worked with Sheila at Pavlus Travel - she was fantastic (probably the best part of the vacation). Very timely responses, determined what we needed and took care of it quickly and accurately. Cruise was great, but the tour part was well below expectations - 3 nights in 3 different motel/hotel rooms, luggage management was a bit strange. Only a few hours on two days in Denali, and the shuttle was really screwed up.

By: Pavlus Verified Traveler on 08/06/2024

No problems at all with having Pavlus book my Princess cruise! Shelia was great and I highly recommend her to others. She was quick to reply and always on top of it when I would text her!

By: Pavlus Verified Traveler on 07/13/2024

Love the check before we travel!!! Sheila has been wonderful, responsive and helpful

By: Pavlus Verified Traveler on 07/10/2024

There were a lot of moving parts with this reservation as six people were traveling. We had separate arrangements several times and Sheila was able to coordinate all of them. Rose was able to get us the master suite we wanted and then Sheila took over all the many complicated details. Thank you all for making this our best trip ever.

By: Pavlus Verified Traveler on 06/30/2024

Using Pavlus for our Uniworld cruise was a great resource. They helped us to get the best price for our trip and were very helpful as we planned the details of our trip. I would recommend Pavlus to friends and family.

By: Pavlus Verified Traveler on 06/29/2024

By: Pavlus Verified Traveler on 06/24/2024

By: Pavlus Verified Traveler on 06/17/2024

Sheila was very kind & helpful & answered all our questions in an timely manner. made our trip very enjoyable Thank you Sheila

By: Pavlus Verified Traveler on 06/01/2024

Sheila was our Travel Planner. We were very impressed by her in every regard: responsiveness, professionalism, expertise and overall attitude. She was such a pleasure to communicate with throughout the entire process. We have recommended Pavlus and Sheila multiple times and plan to do more in the future.

By: Pavlus Verified Traveler on 05/31/2024

By: Pavlus Verified Traveler on 05/30/2024

We were very satisfied with the planning support provided by Sheila. She was responsive to our requirements and provided good recommendations.

By: Pavlus Verified Traveler on 05/10/2024

Your tours are perfectly organized, your agents are knowledgeable, friendly and helpful, the extra events included in each itinerary are unique, I only wish I could continue taking more trips with you. The sightseeing in beautiful, but unfortunately the amount of walking is too much for me now. Maybe in the future you can develop trips to places that do not require so much walking, where small vans can take small groups driving around city centers instead of having to walk. It would be a completely new kind of sightseeing and I bet you would have a very good response, even if the price would be higher. There are many older travelers with mobility issues now that would welcome such a tour.

By: Pavlus Verified Traveler on 04/16/2024

very pleased....would use again

By: Pavlus Verified Traveler on 04/12/2024

Shiela booked the trip, However, Melissa is my regular travel agent, but she was out of town. I gave out several Pavlus referral cards and asked those who were interested when was the last time their travel company sent them a 'thank you' check?! My vacation was fun. Lots of entertainment. NCL did a great service job from the room steward to restaurant personnel. I completed at least 8 "Vacation Hero" cards that the ship provided to compliment many employees. Cruise Critic held a Meet and Mingle and all the officers attended. I was in a solo studio for the first time. Thought it was fine and liked the 'window' Smart TV that showed the outside view. The Solo Lounge staff was wonderful. Last night he provided champagne for the group. However, I don't like the mega ships-- prefer mid-size (Oceania). However, since I am partially disabled I was guided to the section where wheelchair passengers were embarked, which was very efficient and appreciated. I was also surprised to see that my luggage was not delivered to my cabin. It was sitting outside the door where it was unloaded. Fortunately, a passenger rolled it a very long way to my cabin. The employee handling the luggage looked exhausted. I noticed on a sea day another room steward was still working at 5 pm and also looked exhausted. The ship was 'over capacity' with 800 passengers. There were complaints from others regarding service. There was also a very long line for taxi service in Victoria. Found out there was a new policy that the taxis need a permit they must pay for( $400 approx) to gain entry to the port. Made our group of 4 wait over 45 minutes to get a taxi and to reach Burtchart Gardens which meant we were an hour late for the High Tea reservation. Therefore, we missed it entirely. Thank you for all your excellent service.

By: Pavlus Verified Traveler on 04/09/2024

Have worked with Shelby for years and understandably needed to be transferred to a new Pavlus agent when Shelby assumed new responsibilities. I enjoyed my initial contact with Sheila when she was assigned to our account and she was extremely helpful in resolving our Silversea Blacklane airport transfer issue with Michael in Denver. She also took care of scheduling our return home transfer that’ll occur this Friday which was very nice of her. Thank you!

By: Pavlus Verified Traveler on 01/26/2024

Sheila was wonderful, efficient and helpful in keeping our costs for air in line with our budget. We appreciate her assistance with checking out insurance pricing and offering help with land arrangements. We will refer friends to Pavlus and Sheila in the future!!