If you find it necessary to cancel your reservation or any component thereof, you or your travel agent are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing.

“Door-to-Door All-Inclusive Fares” penalty schedule:

• From the date of deposit to 151 days prior to the initial sailing date: USD 250 / CAD 300 per person; this admin fee this admin fee will be automatically converted to a future cruise credit (FCC) and sent to you within 15 days from the cancellation date – please see detailed FCC terms below in the dedicated paragraph;
• 150 – 121 days prior to the initial sailing date: 15% of the total cruise fare per person;
• 120 – 91 days prior to the initial sailing date: 25% of the total cruise fare per person;
• 90 – 61 days prior to the initial sailing date: 50% of the total cruise fare per person;
• 60 – 31 days prior to the initial sailing date: 75% of the total cruise fare per person;
• 30 – 0 days prior to the initial sailing date or nonappearance at the time of sailing: 100% of the total cruise fare per person.

Admin Fee converted into Future Cruise Credit (FCC): within 15 days from the cancellations dates, clients will receive a FCC certificate in the same amount and currency of the Admin Fee. The FCC has a validity of 2 years validity from the issuing date. Any booking made using this Cruise Credit must be made prior to the expiry date above and sailing must commence no later than one year after the expiry date. This Cruise Credit is non-refundable and must be presented to your travel consultant and/or the Silversea reservations agent in advance of booking. The Cruise Certificate will not be honored onboard the ship and must be redeemed prior to embarking on the selected sailing. The Cruise Credit may be applied toward the cruise fare due and non-cruise components such as air upgrades, land, hotel nights and transfers, on a new booking made on or after its issue date. The Cruise Credit has no cash value and will be forfeited if not used prior to the expiration date. The Cruise Credit will be honored in the name(s) of the Guest(s) included on the Cruise Credit, or as a one-time exception the Cruise Credit can be transferred with a notarized letter from the Cruise Credit holder, naming the friend(s)/relative(s) the Credit is being transferred to. The Cruise Credit applies on any mutually agreed sailing of a vessel owned or operated by Silversea (unless charted to a third party) in which accommodation is available at the time the Cruise Credit is applied. The Cruise Credit may be used for all suite categories and pricing promotions other than: incentive groups and chartered sailings. Guests will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities for the new booking (other restrictions may apply). Guests may apply the value of multiple Cruise Credit certificate to any one booking. If the value of this certificate is applied to a booking of less than its assigned value, remaining amount can be used on other new bookings, subject to the same terms and conditions as stated herein. Once applied toward future cruise(s), the Cruise Credit will be rendered null and void. Any use of the Cruise Credit shall be subject to the rates, cancellation fees, brochure terms and conditions and terms of the passage contract in effect on the date the booking is confirmed by Silversea. If cancellation is made on travel booked using a Cruise Credit, the value of the Cruise Credit will be subject to Silversea’s standard cancellation policy terms. Other terms and conditions may apply. On behalf of Silversea, we look forward to the pleasure of welcoming you aboard in the very near future!

“Port-to-Port All-Inclusive Fares” penalty schedule:

• From the date of deposit to 151 days prior to the initial sailing date: USD 250 / CAD 300 per person; this admin fee will be automatically converted to a future cruise credit (FCC) and sent to you within 15 days from the cancellation date – please see detailed FCC terms below in the dedicated paragraph;
• 150 – 121 days prior to the initial sailing date: 15% of the total cruise fare per person;
• 120 – 91 days prior to the initial sailing date: 25% of the total cruise fare per person;
• 90 – 61 days prior to the initial sailing date: 50% of the total cruise fare per person;
• 60 – 31 days prior to the initial sailing date: 75% of the total cruise fare per person;
• 30 – 0 days prior to the initial sailing date or nonappearance at the time of sailing: 100% of the total cruise fare per person.

Admin Fee converted into Future Cruise Credit (FCC): within 15 days from the cancellations dates, clients will receive a FCC certificate in the same amount and currency of the Admin Fee. The FCC has a validity of 2 years validity from the issuing date. Any booking made using this Cruise Credit must be made prior to the expiry date above and sailing must commence no later than one year after the expiry date. This Cruise Credit is non-refundable and must be presented to your travel consultant and/or the Silversea reservations agent in advance of booking. The Cruise Certificate will not be honored onboard the ship and must be redeemed prior to embarking on the selected sailing. The Cruise Credit may be applied toward the cruise fare due and non-cruise components such as air upgrades, land, hotel nights and transfers, on a new booking made on or after its issue date. The Cruise Credit has no cash value and will be forfeited if not used prior to the expiration date. The Cruise Credit will be honored in the name(s) of the Guest(s) included on the Cruise Credit, or as a one-time exception the Cruise Credit can be transferred with a notarized letter from the Cruise Credit holder, naming the friend(s)/relative(s) the Credit is being transferred to. The Cruise Credit applies on any mutually agreed sailing of a vessel owned or operated by Silversea (unless charted to a third party) in which accommodation is available at the time the Cruise Credit is applied. The Cruise Credit may be used for all suite categories and pricing promotions other than: incentive groups and chartered sailings. Guests will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities for the new booking (other restrictions may apply). Guests may apply the value of multiple Cruise Credit certificate to any one booking. If the value of this certificate is applied to a booking of less than its assigned value, remaining amount can be used on other new bookings, subject to the same terms and conditions as stated herein. Once applied toward future cruise(s), the Cruise Credit will be rendered null and void. Any use of the Cruise Credit shall be subject to the rates, cancellation fees, brochure terms and conditions and terms of the passage contract in effect on the date the booking is confirmed by Silversea. If cancellation is made on travel booked using a Cruise Credit, the value of the Cruise Credit will be subject to Silversea’s standard cancellation policy terms. Other terms and conditions may apply. On behalf of Silversea, we look forward to the pleasure of welcoming you aboard in the very near future!

“Essential Fares” penalty schedule:

• The cancellation of the booking or nonappearance at the time of sailing: 100% of the total cruise fare per person.

Guests who downgrade suite categories within 150 days of the initial sailing date will incur cancellation fees on the difference in cruise fare between the two suites.

Cruise tickets must be returned to Silversea before refunds (if owed) can be processed.

Fees apply to changes and cancellations to the following optional package programmes as follows:

SILVER SHORE HOTEL PROGRAMME CHANGES AND CANCELLATIONS

90 – 61 days prior to the initial sailing date: US$100/CAD$175 per person;

60 – 0 days prior to the initial sailing date: 100% of the programme fare per person.

SILVER SHORE PRE & POST CRUISE LAND ADVENTURES CHANGES & CANCELLATIONS

(Unless otherwise advised) 90 – 0 days prior to the initial sailing date: 100% of the programme fare per person.

TRANSFER-ONLY OPTION CHANGES AND CANCELLATIONS

(Unless otherwise advised) 5 – 0 days prior to initial sailing date or non-appearance at the time of transfer: 100% of the total transfer price per person.

Silversea’s cancellation fees as mentioned above are strictly enforced. No refund or adjustment will be made in the event of interruption or cancellation of the cruise holiday after the commencement of same. Silversea reserves the right to re-invoice in the event of errors.