Silversea FAQs

Who founded Silversea Cruises?

The Lefebvre family of Rome launched Silversea Cruises in 1994.

Who owns Silversea Cruises?

Silversea Cruises is owned by the Royal Caribbean Group.

How many formal nights are on my cruise, and what type of clothing is worn?

Find out what to pack. All the details are shown in the General Information section. For Silversea Expeditions guests, casual resort wear is appropriate at all times when on board, with the exception of two evenings when formal attire is required. For men, this means a jacket, tie optional.

Does Silversea offer tuxedo rental service?

No, however, the onboard boutique has a limited selection of formal wear attire for purchase.

Where will I be met when arriving at the airport?

Guests should confirm this information in their Final Cruise Documents. If your reservation includes Airport to Hotel transfers or Airport to Pier transfers, typically you will be met by an official Silversea representative after you pick up your luggage and clear Customs, depending in what order those two processes are established by the airport in the destination.

How early may I drop off my luggage at the pier on embarkation day?

Luggage may be collected by baggage personnel no earlier than the standard embarkation time as shown in your Final Cruise Documents. 

How early can we embark the ship?

Embarkation time, as indicated in your Final Cruise Documents, will commence at 2PM.

What is Silversea’s visitor policy?

To have visitors board the vessel at the port of embarkation, please have your travel professional contact Silversea Special Services. Requests should be made in writing no later than 14 days prior to departure. For security reasons, visitors on embarkation day must be pre-registered with Silversea. For visitors during the voyage other than embarkation day, arrangements may be made on board. Please note that Silversea may limit the number of visitors permitted on board.

How early can we disembark the ship?

Disembarkation instructions will be provided on board towards the end of your voyage. Please note that disembarkation times are approximate and may vary based on final clearance by Customs.

On disembarkation day, will Silversea store my luggage at the pier so I can do an independent tour prior to flying home?

Due to security restrictions, Silversea is unable to offer this service.

What are the cancellation penalties?

Complete details are shown within the Terms & Conditions under the heading Changes & Cancellations

How does the fare guarantee policy work?

Fare Guarantee Policy: This policy applies only on “Door-to-Door” and “Port-to-Port” fares; guests will be eligible for reimbursement if the fare for their particular voyage and suite category is reduced after they have made a booking and deposit with Silversea. Requests for reimbursement received on or after the sailing date will be denied. Reimbursement provided under this guarantee will be in the form of a shipboard credit, suite upgrade, future cruise credit, fare reduction or other method. Silversea reserves the sole right to determine the method of reimbursement made to guests. The amount of reimbursement the guests receive will be determined by the difference between the fare actually paid by the guest and the fare displayed on Silversea.com the day the request is received is by Silversea. This policy does not apply to clients willing to switch their existing “Door-to-Door” booking into a “Port-to-Port” reservation.

Is there a doctor on board?

Each Silversea ship is equipped with a Medical Center, which is staffed by a doctor and nurse on 24-hour call when at sea. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Center is not intended or designed to provide on-going treatment of pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.

Are there wheelchairs on board for general use by guests?

Wheelchair guests must bring their own collapsible wheelchair. Please note that not all shore excursions are suitable for guests with impaired mobility. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and/or wheel-off access may not be available at some ports-of-call. Silversea reserves the right to deny boarding to any guest who failed to notify Silversea of such requirement at the time of booking.

Are there medical conditions that must be disclosed to Silversea?

All guests are required to report in writing to Silversea at the time their reservation is made:

• Any physical or mental condition that may require medical or professional treatment or attention during the voyage
• Any condition that may render the guest unfit for travel, or that may require special care or assistance
• Any condition that may pose a risk or danger to the guest or anyone else on board the ship
• Any condition that may require oxygen for medical reasons
• Any intention or need to use a wheelchair aboard ship.

Can I purchase transfers on board?

Post-cruise transfers can be purchased on board. Kindly contact the Shore Concierge Desk.

How do I access the Guest Information Form for the 2nd guest in my reservation?

Guests who share a booking number will share a Guest Information Form. There is an area for Guest #1 to enter information and preferences followed by an area for Guest #2 to do the same.

When will your new brochure be available?

Availability of new publications is often announced on the Silversea website. Sign up for News & Offers to be among the first to learn about new voyages and special promotions.

Will I be able to change currency on board?

It is a good idea to exchange some of your funds at a bank before leaving home. Most international airports also exchange funds, though they often charge higher exchange fees.

Can I get a cash advance on the ship? Is there a charge for this?

A cash advance of $1,000 per suite, per voyage is permitted on board. There is a 2% fee for onboard cash advances.

What’s included in my all-inclusive fare?

Select wines, champagne and spirits on board, service gratuities on board (except spa) and more! Click here to learn more about Silversea’s All-Inclusive Value.

I would like to golf during my cruise. Can Silversea arrange tee times?

Yes! In advance of your voyage, please contact Silversea via email shoreconcierge@silversea.com no later than 30 days prior to sailing. A non-refundable service fee of US$100 per port will be credited to the cost of your final arrangements. Once on board, private arrangements can be made by visiting the Silvershore® Concierge desk. Have the Silver Shore Concierge create your own tailor-made tour, or be whisked away by private car for a day—the pace and agenda are up to you.

Will there be Gentlemen Hosts on my cruise?

Distinguished gentlemen are available as dinner companions or dance partners on select longer sailings. Voyages with Gentlemen Hosts are indicated with a bowtie icon.

Are newspapers available on board?

To access the streaming newspapers, guests should download the Press Reader app on either the Apple App Store or Google Play store. “PressReader” is a digital news service that allows Silversea to download, usually overnight, a selection of full-content newspapers into the ship’s server. Guests are granted complimentary access to a digital library, available on the ship’s Wi-Fi network. Guests must have a Wi-Fi-enabled laptop, smartphone, tablet, or even e-book reader to enjoy the streaming content. An application must be installed in the device in order to allow guests to personalize the publications they wish to read.

Is there laundry service on board?

Complete valet services, including laundry, pressing and wet cleaning, are available at an additional charge and may be arranged through your butler. Laundry service is complimentary on higher category suites (Premium Medallion, Medallion, Silver, Royal, Grand, Junior Grand, Signature, Master, Otium and Owner’s Suites) and for those Venetian Society members who have reached certain reward levels. click here to learn more. A self-service laundromat offers washing machines, dryers, irons and laundry supplies, allowing you to limit the amount of cruise luggage needed, especially for longer voyages.

Are dining tables and seating times assigned?

The main dining room aboard all Silversea ships, The Restaurant, has an Open Seating arrangement, which means no assigned dining time or table. Arrive at your leisure and dine with the friends of your choice. Please discuss your dining preferences with the Maître d’ once on board.

Does The Restaurant have tables for two?

Yes, however, there are a limited number available. Please discuss your dining preferences with the Maître d’ once on board

May I make reservations in the specialty restaurants prior to embarkation?

Dining reservations for the specialty restaurants may be made once on board and online through My Silversea 120 days – two days prior to departure.

Are children permitted aboard Silversea’s ships?

Applicable to all ships: Minors under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21 for the duration of the voyage and on all shore excursions and land programs. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Please contact our Special Services department at SpecialServices@Silversea.com for a Parental Consent Form. Silversea cannot accommodate infants under six months of age and reserves the right to limit the number of children under three years of age. Guests must be 21 years of age or older to consume alcohol. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary to preserve the health and safety of guests and employees. Children under the age of eight years old are only permitted to participate in suitable Silver Shore Excursions / shuttle service if the vehicles are equipped with the correct safety harness and seating equipment. Child harnesses and secure seating cannot be guaranteed. Silversea reserves the right to refuse children under the age of eight years old on any tour on the basis of safety. Guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the child.

Are there any children’s programs or babysitting services on board?

Although Silversea permits children aboard as guests, there are no special programs for children on board, and Silversea does not provide for the care, entertainment and supervision of children.

Does my suite have a flat-screen TV?

Yes, all suites have at least one flat-screen TV.

What is the electricity voltage in my suite? Will I need an adapter?

For your convenience, 110-volt (American current) and 220-volt (European current) outlets are provided in your suite, accommodating small appliances without the use of adapters or electric converters. A hair dryer is provided in each suite. Irons are available in the launderette.

Is there a DVD/CD player in my suite?

This varies from ship to ship and from suite to suite. Please see the suite description for the particular ship and suite category you are considering. Click here to see all the ships in the fleet.

I have allergies. Can special detergent be used to wash my sheets and towels?

Silversea can notify Housekeeping Services of your preferences. Please email specialservices@silversea.com in advance of your cruise.

Is there Internet service on board?

Yes. All Silversea ships are equipped to offer wireless (Wi-Fi) Internet access. You can use your own laptop to surf the Internet and check emails at Wi-Fi locations throughout the ship, or from the comfort and privacy of your suite. Computers, email and Internet access are also available on board at the Internet Café. However, it is important to understand that telecommunication services while at sea are via satellite and significantly different than high-speed connections on land back home. The signal travels in a similar manner to radio waves but at much greater distances. Therefore, onboard Internet access is not guaranteed at all times. Satellite communications are also affected by weather and the ship’s location. In particular, Internet service is extremely sporadic while in the Arctic. Guests aboard expedition cruises to/from Svalbard should be prepared to be out of communication for the duration of their time on board.

Is there cell phone (cell phone) service on the ship?

Yes. Onboard cell phone service enables you to make and receive phone calls, text messages and other select data services on your cell phone even when miles away from land. Your cell phone service provider will bill you for calls and/or messages, which may appear as roaming charges. Please note that cell phone service is sporadic at best while in the Arctic. Guests aboard voyages to/from Svalbard should be prepared to be out of communication for the duration of their time on board. Click here for more information on Silversea’s Cellular Phone service.

Will my devices work on board?

To be most successful, prepare your devices BEFORE leaving home:

• Learn how to turn ON and turn OFF both the Wi-Fi and network (mobile/cellular) connections on each of your devices.
• Contact your mobile/cellular service provider to confirm that a roaming agreement with Silversea Cruises has been established and to ask about rates. Learn how to enable your international roaming
• Set up an email account if you do not have one already.
• Be sure you know any usernames and passwords you may need.
• Switch your settings to the most basic choice that shows less graphics and loads faster.
• Make any software updates and turn off any automatic update settings for the duration of your cruise.
• Download any books, audiobooks, music, movies, games, apps, etc. that you may want during your cruise.
• Facebook users should bookmark and plan to use M.Facebook.com or Touch.Facebook.com instead as these have less graphics and load faster.
• Don’t forget to pack any power cords/battery packs, camera cables to transfer pictures, adapter cables and headphones you may need for each of your devices.

Will I be able to download videos and stream music?

Certain websites and services may be restricted due to limited bandwidth. Downloading videos, books and movies or using Skype are examples of high-bandwidth services that will be more frustrating than enjoyable and should be avoided. Plan to use the Internet only for emailing and web browsing.

How can someone contact me on the ship?

In the case of an emergency back home, friends and family should not call your cell phone. The Shore-to-Ship number provided in your Final Cruise Documents is the best way to reach you while aboard ship. Click here for more information on Dial A Ship service, an alternate option for contacting ships at sea, anywhere in the world.

Can I bring my drone on board?

Please note that due to the varied port authority laws concerning drone usage and in the interest of passenger safety and ship security, Silversea prohibits the use of all aerial drones.

What is the minimum age to consume alcohol on the ship?

• The minimum age to consume alcohol on Silversea ships on sailings originating in North America is twenty-one (21).
• The minimum age to consume alcohol on Silversea ships on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).

The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification. 

Will my cruise be docking at a pier or will a tender take us ashore?

Please Contact Silversea to find out whether the ports of call on your itinerary indicate the ship is scheduled for docking or anchoring. Please note that this schedule is subject to change at any time as unforeseen circumstances on the actual day in port may affect whether a ship can dock as planned.

How do I find out about the weather for a voyage?

An average temperature guide for your voyage ports and time of year is included in the Silversea tour book that is sent with your Final Cruise Documents. Alternatively, refer to these weather websites:

• weather.msn.com
• weatherbase.com

What is the name of port and pier where the ship will dock?

Port and pier names for embarkation and disembarkation ports are included in your Final Cruise Documents. Once you arrive at the embarkation port, signage will indicate the exact pier/berth for your Silversea ship. Communication Services

Who can I contact regarding my post-cruise experience?

We have a dedicated team ready to assist you with your post cruise concerns. Kindly email us at guestexperience@silversea.com for further assistance. Our dedicated team is available Monday- Sunday from 8:00 AM – 6:00 PM ET.

Guest Experience:

1-877-353-6834, if international +1 954 713 4096, or call your local toll-free number at the top of the web page.

Lost & Found

If after your cruise has ended, you discover that you have lost or left an item onboard, then please fill out this Chargerback Form. We will make every attempt to locate the items and return it to you. If found, there will be a confirmation email sent with shipping options and costs. Once payment choices are made, further communications will follow to provide estimated delivery with FEDEX tracking number. Due to Customs and other factors, there may be a delay in shipping, or some items may not be deliverable.

Please keep in mind that unfortunately, certain items cannot be recovered and/or delivered. These are some examples:

• Food & Beverage
• Money, casino chips, or credit cards (Credit cards are destroyed for your protection, and Casino chips/money are processed onboard and added to the credit card on file)
• Personal Products- Makeup, Grooming Items, Perfumes, Lotions
• Alcohol or tobacco item
• Any other item that may pose a risk or is prohibited by law

How can I receive my final statement?

• Email us the specifics of your voyage details such as booking number, voyage and suite number. We will request the information and provide a copy via email. 

My luggage was damaged during transport, how can I get help?

• These things happen. Our first suggestion is to open a claim with your travel insurance provider. If you received a “Damage Report” you can provide it in your claim. Should you have other questions, please send us an email for further assistance.

Blacklane Transfers were missed or did now show up. How can I get a refund?

• Blacklane transfers are included in the services on the Door-to-Door fare. Should your Blacklane service have failed, then kindly send us the full details of what happened, and a receipt of your alternate transportation. We will do our best to assist you with this concern.

I made a donation to the Galapagos Foundation and have not received my credit.

• Our team is able to assist with this concern. Please send us your booking number, voyage code and suite number as well as your full name. You may also provide the receipt given at the time of your donation. Your future cruise credit will be processed accordingly.

My flight booked with Silversea was downgraded. How do I get a refund?

• We are sorry to hear there was an air issue with your air tickets. Please provide the new air itinerary/tickets along with a full description of the events. Our team will review & respond as soon as possible. 

How do I get a statement of my sailed history as a Venetian Society member?

• Our team can assist you with a statement of your sailed cruises. Kindly request at guestexperience@silversea.com

For post-cruise inquiries, please contact us through the information provided here.

How can I pre-arrange my spa appointments?

Most spa and salon appointments can be made via My Silversea from 180 days until two days before your cruise departs.

Can Special Services arrange my spa appointments prior to boarding?

No. Spa and salon appointments can be made before your cruise via My Silversea, or in person once on board.

Where can I see my confirmed spa and salon appointments?

Go to My Silversea, log in, and click on My Activities in the sidebar navigation.

What if the treatments I want are not available through MySilversea?

A selection of popular spa and salon treatments are available to book online in advance of your cruise. Specialty treatments are available to book in person once on board.

Is there a charge for canceling spa/salon appointments?

Appointments must be canceled or rescheduled at least 48 hours in advance of the scheduled appointment time to avoid a full charge for the service.

When are shore excursions available to book?

Shore excursions are available to book in advance via My Silversea until two days prior to sailing. You may also reserve through your travel agent, or in person once on board.

On all Classic Cruises of Silver Muse, Silver Moon, Silver Dawn, Silver Spirit, Silver Whisper, Silver Shadow, Silver Nova and Silver Ray selected shore excursions (one per guest/day, excluding “days-at-sea”), if available, will be offered on a complimentary basis.

Shore excursions will be bookable on “first-come-first-served” basis. Shore Excursions may require minimum participation levels to operate so it is recommended to sign up as early as possible. The deadline for booking Shore Excursions on MySilversea is two days prior departure date.

The “Shore Excursions Program” is subject to shore excursion availability in each port and guests’ first choice may not be available. The first shore excursion booked in a single day / port, among the shore excursions bookable and available within the Program, will be considered included, while additional excursions will be charged at full fare. The Shore Excursion Program does not apply in the embarking and disembarking port.

In case guests’ first choice in a single port is waitlisted, Silversea recommends guests choose an alternative option, which will be considered confirmed. Should the first choice subsequently be confirmed, guests will be notified about the status of the waitlisted tour and have the option to make a final choice on MySilversea.

More excursions are available for purchase at full price. Silversea strongly advises booking shore excursions as soon as they are available to avoid disappointment. The deadline for booking Shore Excursions on MySilversea is two days prior departure date.

Silversea reserves the right to cancel any excursions including free shore excursions. No credit or other compensation will be given if free shore excursions are unavailable, canceled or not utilized. All shore excursions including those offered on a complimentary basis are operated by independent operators over whom Silversea has no control. All advertised fares, savings, offers, programs and itineraries are correct at time of printing, are subject to availability and may change at any time. Other restrictions may apply.

Where can I see my confirmed shore excursions?

Go to My Silversea, log in, and click on My Activities in the sidebar navigation. Is there a charge for canceling booked excursions? In most cases, excursion fares are not refundable if canceled within 48 hours of tour departure, but the cancellation policy varies by excursion. Please read all excursion descriptions and details carefully. Penalty charges may be incurred for bookings canceled after the stated deadline.

Shore excursions for my voyage itinerary are not yet available. Is it possible to see shore excursions that might be offered in these ports?

We are constantly updating our shore excursion program with immersive and authentic experiences, so please do not hesitate to review your tour program choice closer to your sail date. Shore excursions may not be available for a port under the voyage itinerary; if new shore excursions are developed, they will be added to that page once complete, so please check back regularly.

How does the Silver Shore Baggage Valet program work and what does it cost?

With the Silver Shore Baggage Valet program, your luggage can be picked up from your home, office or other location and travel to the select worldwide destination of your choice and back home again from many ports. Click here for details.

Do I need inoculations and/or visas for my voyage?

Click here for detailed Travel Documents information.

Where can I go to get information on visas?

Information for select voyages can be found at traveldocs.com/Silversea. Otherwise, please contact the appropriate consulate for specific requirements and ask your travel agent for advice on such requirements.

What items are prohibited onboard?

Items prohibited on board include:

• Firearms and ammunition, including realistic replicas
• Sharp objects, including all knives and scissors (Please note that personal grooming items, such as safety razors and scissors with a blade length less than 4 inches / 10 cm, are allowed)
• Illegal drugs and substances
• CBD Oil / CBD products
• Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (i.e., items that generate heat or produce an open flame, or any other item that may create a fire hazard). Exceptions include curling irons, hair straighteners, matches and normal lighters. However, “torch lighters” that emit a powerful concentrated flame, and novelty lighters that look like guns, are not allowed
• Hoverboards
• Martial arts, self-defense, and sports gear, including handcuffs, pepper spray, and night sticks
• Flammable liquids and explosives, including lighter fluid and fireworks
• Hookahs and water hookah pipes
• HAM radios
• Electrical extension cords, including power strips and/or surge protected strips
• Dangerous chemicals, including bleach and paint
• Perishable food and meat products
• Drones, including toy flying devices

If such items are found, they may be confiscated and returned on the last day of the voyage prior to disembarkation.

How many passengers does each Silversea ship accommodate?

Silversea Cruises Ships:
– Silver Shadow and Silver Whisper each accommodate 392 guests.
– Silver Spirit accommodates 608 guests.
– Silver Muse, Silver Moon and Silver Dawn each accommodate 596 guests.
– Silver Nova and Silver Ray each accommodate 728 guests.

Silversea Expeditions Ships:
– Silver Wind accommodates 274 guests.
– Silver Cloud accommodates 254 guests.
– Silver Origin accommodates 100 guests.
– Silver Endeavour accommodates 220 guests.

What is the square footage of each suite?

Suite dimensions may vary by ship. To find the details on this website, begin by clicking on the SHIPS page then click on the name of your preferred ship. In the drop down listing in the left side navigation, click on Suites.

Can we have three passengers in a suite?

Certain suites can accommodate a third guest. These suites are indicated with a triangle symbol on each ship’s deck plan. To find the ship deck plans on this website, begin by clicking on the SHIPS page then click on the name of your preferred ship. In the drop down listing in the left side navigation, click on Deck Plans.

May I reserve a pair of boots for use on board prior to embarkation?

While the ship does carry a supply of unisex “Wellington” style rubber gumboots, it not guaranteed that a sufficient quantity or all sizes would be available. It is recommended that Silversea Expeditions guests bring their own boots for proper size and fit. Furthermore, the boots offered through Ship to Shore Traveler are warmer and weigh only about 4 lbs.

If I order expedition clothing from the Silversea outfitter, can the order be sent to the ship rather than to my home?

Ship to Shore Traveler will ship the items ordered to your home prior to departure so that you can inspect everything and ensure a good fit before embarking on your expedition.

What shore excursions are offered on Silversea Expeditions voyages?

From nature hikes and Zodiac cruises to museum tours and visits to botanical gardens, Silversea Expeditions tours vary based on the destination but typically offer a mix of outdoor adventure, local culture and nature. Day by day highlights are available for each Expedition voyage. Please remember though that expedition itineraries are always subject to change due to weather and sea conditions, or to stay longer at points of special interest.

Are shore excursions included?

Every Silversea Expeditions voyage features complimentary shore excursions led by the Expedition Team. On select itineraries, optional excursions are available for purchase.

Are children allowed on Silversea Expeditions vessels?

Silversea cannot accommodate infants under the age of one (1) year on board Silver Origin, Silver Wind and Silver Cloud. For Silver Origin, Silver Wind and Silver Cloud, no children under the age of five (5) will be allowed on board the Zodiacs. Children under the age of five (5) will be unable to participate in any expedition excursions or embarkations that require the use of a Zodiac. 

What are Zodiacs?

A Zodiac is an exceptionally buoyant rubber boat with an inflatable hull of multiple air-filled compartments, a feature that allows the Zodiac to float even should a compartment become deflated. A low center of gravity makes Zodiacs very stable and ideal for cruise shore excursions. Zodiacs are also agile, allowing them to easily come alongside Silversea Expeditions vessels, to maneuver over reefs and between narrow passages and to explore places that would otherwise be inaccessible. All guests will participate in a complete Zodiac familiarization session upon embarkation.

Will we see animals?

Wildlife sightings are common; however, they cannot be guaranteed. Day-by-Day highlights describe animals and birds typically seen on the select itinerary.

What is Silversea’s smoking policy?

At Silversea, the comfort, enjoyment and safety of all guests is paramount. To ensure a pleasant and safe environment, smoking is prohibited in most public areas, guest suites or suite balconies. However, cigarette, e-cigarette, cigar, pipe and vaporizer smoking is permitted in the Connoisseur’s Corner both indoors and outdoors (where applicable). In addition, cigarette, e-cigarette and vaporizer smoking is permitted in specifically designated outside areas and tables:

• Silver Nova, Silver Ray: Dusk Bar (port side);
• Silver Muse, Silver Spirit: Panorama Lounge (port side) and Pool Grill (port side);
• Silver Moon, Silver Dawn: Panorama Lounge (starboard side) and Pool Grill (port side);
• Silver Shadow, Silver Whisper: Panorama Lounge (starboard side) and Pool Grill (starboard side);
• Silver Cloud, Silver Wind: Panorama Lounge (port side) and Pool Grill (port side);
• Silver Origin: on open deck 4 aft;

Silversea kindly requests that all guests observe the non-smoking areas.

BEFORE BOOKING

Do guests need to notify Silversea in advance about mobility needs?
Yes, guests should inform Silversea of any special assistance or mobility equipment requirements before sailing. This can be done via My Silversea under Guest Information / Special Request, or by contacting specialservices@silversea.com.

Does Silversea provide wheelchairs?

Yes, each vessel has wheelchairs available at the reception for temporary use, such as embarkation and disembarkation. Guests who require a wheelchair for the entire cruise should bring their own.

Can guests bring their own mobility equipment?

Yes, personal wheelchairs, scooters, and other mobility aids are allowed. However, guests staying in standard (non-ADA) suites should note that electric scooters may not fit through the doors.

Therefore, guests traveling with a wheelchair, scooter, or ECV are always highly suggested to book a wheelchair-accessible suite with a wider entrance door and an appropriate path of travel inside the room and accommodate the equipment. Regular Suites have a narrower entrance door and may not have the necessary interior space to accommodate wheelchairs and scooters.

What features do wheelchair-accessible suites offer?

Silversea ships offer specially designed suites for guests who require mobility assistance. These suites are equipped with wider entrance doors and appropriate paths of travel to accommodate wheelchairs, scooters, and other mobility equipment. All areas within these suites are reachable without the need for additional ramps, except for Silver Suites onboard Silver Moon and Silver Dawn. In these suites Silversea offer ramp to go outside the balcony. The vessels also have wheelchairs available at the reception for guest use.

Where to find the information regarding the disabled access suites?

This information is visible under the Suite tab by suite category.

Also, can be found on the deck plan after clicking on the “View Deck Plan” tab on the ship page. The disabled access suites are indicated with the universal accessibility icon.

Ships with Accessible Suites:

• Ocean Fleet
  Silver Shadow:2 Suites (535, 537)
  Silver Whisper:2 Suites (535, 537)
  Silver Spirit:4 Suites (530, 531, 532, 533)
  Silver Muse (SM) 4 Suites (407, 409, 417, 931)
  Silver Moon: 4 Suites (407, 409, 417, 931)
  Silver Dawn: 4 Suites (407, 409, 417, 931)
  Silver Ray: 6 Suites (6045, 6022, 7018, 7037, 8031, 9041)
  Silver Nova (SN) 6 Suites (6045, 6022, 7018, 7037, 8031, 9041)
• Expedition Fleet
  Silver Cloud (E4) 2 Suites (449, 451)
  Silver Wind (WI) 2 Suites (445, 447)
  Silver Endeavour (EV) 1 Suite (508)
  All areas within these suites are reachable without the need for additional ramps, except for Silver Suites onboard Silver Moon, Silver Dawn and Silver Endeavour. In these suites Silversea offer ramp to go outside the balcony. The vessels also have wheelchairs available at the reception for guest use.
  No accessible suites onboard Silver Origin

How do guests get on and off the ship with mobility equipment?

Silversea vessels have procedures in place to assist guests with mobility equipment during embarkation and disembarkation. When the gangway is flat, guests can drive their wheelchair off the ship. However, if the gangway involves stairs, our staff will provide assistance. The Safety Officer or Bridge must be informed whenever a wheelchair is involved in disembarkation or boarding, and our crew members are available to assist guests in need.

Is assistance available for boarding?

Yes, but guests who require full-time assistance should travel with a companion, as Silversea does not provide dedicated personal caregivers. Butlers can assist with getting to the gangway or dining venues but do not provide continuous mobility assistance.

ONBOARD

Silversea’s ships are designed for accessibility, featuring:
Wide gangways to accommodate most wheelchairs and scooters
Accessible public restrooms
Wheelchair seating in dining venues, bars, and the Venetian Lounge
Braille/tactile signage for visually impaired guests in elevators, stateroom numbers, and staircases

How does Silversea assist disabled guests in their suites?

Silversea butler can provide reasonable assistance to guest getting to and from the gangway, and to and from a restaurant, however Silversea does not offer full-time wheelchair service and/or staff fully dedicated to providing Guests with wheelchair assistance. Guests traveling on their own wheelchair should be assisted only when requested and are recommended to travel with an able bodily companion.

GOING ASHORE

Are all ports wheelchair accessible?

Not all ports have wheelchair-friendly infrastructure. In some destinations, tender boats or on Silversea Expeditions Zodiacs are required for disembarkation, and wheelchairs or mobility scooters cannot be accommodated in these cases.

Can guests arrange private accessible transportation in port?

If available, private wheelchair-accessible vehicles can be arranged. In some ports, shuttle buses may be wheelchair accessible, but availability is not guaranteed.

Does Silversea offer wheelchair-accessible shore excursions?

Until now we have been offering dedicated “Wheelchair Accessible Excursions” in some areas of the world., These tours are operated by wheelchair accessible vehicles and include only wheelchair accessible venues. These tours are mainly offered in Europe and the US. If you have any questions or concerns regarding shore excursion suitability, please contact the Shore Concierge (shoreconcierge@silversea.com) before your voyage or visit the Shore Concierge desk for more detailed information once onboard.

Wheelchair accessible shore excursions are indicated on the website with the universal accessibility icon.

Are there alternatives for guests with limited mobility?

In almost every port, Silversea offers low-activity excursions specially designed for mobility challenged guests, who can negotiate the steps on and off the coaches.

Is there any destination that is not recommend to guests with disabilities?

The more exotic destinations, like Asia, South Africa and South America it is recommended to guest to book a private vehicle due to the lack of infrastructure, for example wheelchair accessible vehicles are very rare to find and museums, restaurants and popular attractions are not often completely accessible.

Does Silversea offer wheelchair-accessible transportation between the ship and visiting site?

If available in the port yes, however this is not often available.

How Silversea assist disabled guests during excursions?

If wheelchair accessible excursions are not available, it is recommended to guests to book a private vehicle where they can have a dedicated guide and driver who can give them full attention. On regular shore excursions, the guide must look after all guests and may not be able to fully assist disabled guests.