Vacations by Rail Cancellation Policy
Once confirmed, your deposit is non-refundable.
If you choose to cancel, we must receive written notice of said cancellation either via certified mail, overnight courier, or e-mail sent to rail specialist (with a confirmation of receipt from us). The following cancellation and supplier fees apply:
89 – 61 days prior to departure: 25% of the package price plus supplier fees
60 – 46 days prior to departure: 50% of the package price plus supplier fees
45 – day of departure: 100% non-refundable
100% cancellation fee for no shows or if cancellation is made after travel is scheduled to begin
No refund for unused portions of the trip.
Supplier cancellation fees may be assessed in addition to the change/cancel fees stated above.
Other Vacation Cancellation Fees
Deposits and cancellation fees will vary on packages including the following products, and will be confirmed at the time of booking:
Rocky Mountaineer & Haida Gwaii
Arctic Circle Explorer & Kantishna
Alaska Wildlife Adventure
Aurora Viewing at Bettles Lodge
Highlights of Kenai Fjords & Denali Backcountry Delights
River Cruises containing the American Queen
Other vacations fully operated by a third party and privately owned trains may have varying deposit requirements, cancellation fees and terms and conditions which will be confirmed at time of reservation or are available in advance by calling Vacations By Rail at 1-877-929-7245.
In addition to the cancellation fees in Section 2, if you are a no-show, you will incur a cancellation fee equal to 100% cancellation fee. If a flight, rail, or other delay for any reason prevents you from joining the Tour on the Tour start date, you will be considered a no-show, and we cannot provide a full or partial refund or credit toward a future Tour, but you may join the Tour late if you wish. Supplier cancellation fees may be assessed in addition to the change/cancel fees stated above.
If any portion of your trip has been paid with a voucher from either VBR or a supplier, and your trip is cancelled by Us or you, no refund in cash will be returned in lieu of the voucher. Applicable cancellation fees as outlined in Section 2 above, along with any supplier fees, will be deduced from the value of the voucher. If there is any applicable refund, the funds will revert to a voucher. The voucher or Future Travel Credit (FTC) will be held by VBR until the original expiration date of the FTC.
CHANGE FEES
Date changes to existing reservations following full payment are considered a cancellation and rebooking.
Name changes are not permitted. A name change is considered a cancellation and rebooking.
A fee of $50 per person plus any supplier fees and price increases will be charged for all other changes. In some cases, supplier fees may be 100% of the services provided.
