Can children travel with Viking?

All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Yes. Get to know your Viking ship a little better by taking our virtual 360° tour of the ship’s public spaces and staterooms.

Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the Ships section. Our virtual 360 tour is not yet available for the Viking Mississippi, but you can find detailed deck plans and stateroom layouts for our fleet in the Ships section.

Is there internet access on board the ship? Are there computers, or should I bring my laptop?

All ships sailing our Europe, Egypt and the Mississippi itineraries offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a cellular or satellite terminal—the best possible solution for river cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

On our Mekong ship, you may use one of the public computers on board to access the Internet; however, please be aware that Internet access across all of Southeast Asia is very limited and Wi-Fi is not available.

What is your single supplement?

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With Viking Inclusive Value, we offer you great value every day, in a category that will fit all your travel needs.

When can I book my dining reservations?

Dining reservations are not needed on board your ship.

When can I book shore excursions?

Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete cruise experience. This includes full access to your shore excursions. Guests will be notified via email when shore excursions are loaded for booking. There is no set timeline for when they will be available, as it can vary by region and season.

When is disembarkation?

Disembarkation begins in the morning of the final day of the sailing itinerary. Times may vary depending on arrival in port. All staterooms must be vacated by 9:00 AM.

When is embarkation?

Embarkation on our Mississippi itineraries begins at 4:00 PM for all categories.

Embarkation on our Europe itineraries generally begins at 12:00 PM. A light Welcome Buffet is served at 12:00 PM.

See below for stateroom availability times on our Europe itineraries:

• 12:00 PM: Explorer Suite, Veranda Suite
• 3:00 PM: Veranda Stateroom, French Balcony Stateroom, Standard Stateroom

Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside where we will gladly look after it. Please keep in mind that, if you do go exploring, you will need to be back on board the ship at least 30 minutes before the scheduled departure time.

When will we receive our final documents?

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account Booking Summary page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Are service animals allowed on board?

In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.

Are there refrigerators in individual staterooms?

Each stateroom is equipped with a refrigerator. Your stateroom category will determine whether your refrigerator is replenished daily with drinks and snacks. Purified water is provided in all staterooms and refilled daily. A full listing of amenities by stateroom category can be found on each ship page.

Are these real pictures of the ship?

Construction is now complete and photos/video editing are underway.

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Yes. Get to know your Viking ship a little better by taking our virtual 360° tour of the ship’s public spaces and staterooms.

Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the Ships section. Our virtual 360 tour is not yet available for the Viking Mississippi, but you can find detailed deck plans and stateroom layouts for our fleet in the Ships section.

Is my stateroom furnished with amenities that I do not need to pack?

All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and laundry and pressing services are available. Depending on your stateroom category, laundry and pressing may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee. A full listing of amenities by stateroom category can be found on each ship page.

Is the ship nonsmoking?

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Is the ship too big to dock or get into the areas that I want to see?

Our river fleet is optimally designed for river cruising—small enough to maneuver nimbly yet large enough to offer extremely comfortable sailing. At every docking location, guests will have the opportunity to venture on shore to explore local destinations that offer a glimpse into the history, culture, music and taste of each destination or relax comfortably on your own.

Is there a pool?

Several ships in our river fleet have pools, including those that sail the Douro River, the Nile River and the Mekong River. Our outdoor pools give you a sense of swimming in the heart of your destination.

Is there internet access on board the ship? Are there computers, or should I bring my laptop?

All ships sailing our Europe, Egypt and the Mississippi itineraries offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a cellular or satellite terminal—the best possible solution for river cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

On our Mekong ship, you may use one of the public computers on board to access the Internet; however, please be aware that Internet access across all of Southeast Asia is very limited and Wi-Fi is not available.

We need twin beds; is this possible?

Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference so we can make sure your stateroom is set up properly when you arrive. Visit the Stateroom Preferences page in your My Viking Journey account to update this online.

We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?

Approximately two weeks prior to departure, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local cruise extensions before and after your departure. Pre & Post Cruise Extensions are listed on each cruise itinerary page or you may visit the Extensions page in your My Viking Journey account upon booking for additional details.

What common spaces are there on the Viking Mississippi?

There are a range of common spaces you are familiar with from our Viking ocean and Viking river voyages, plus additional Viking Mississippi-specific spaces that will enhance your experience on shore and on board, including: the Explorers’ Lounge, The Restaurant, The Living Room, River Café, Sun Terrace with Infinity Plunge Pool, Aquavit Terrace, and The Bow. Learn more about our serene Scandinavian spaces or visit the Ships section for deck plans and details.

What is the electrical voltage in the staterooms?

If you are traveling on a Viking river ship in Europe, you will find both 110V (US-style) and 220V electrical outlets in your stateroom. The 220V outlets accommodate German Schuko two-pin safety plugs. Should you need an adapter for these outlets, they can be found at most electronic or travel stores. (Remember that if you’re staying in a hotel for part of your journey, you’ll want the appropriate adapter for that country as well.) In your stateroom, you will also find a USB port to charge cell phones and tablets; just bring the appropriate cable with you. Modern electronic devices can accommodate different electrical currents, so you probably won’t need a current converter. See the chart for more details and pictures of the plugs. If you are traveling along the Mississippi, you will find 110V (US-style) electrical outlets in your stateroom.   If you are sailing in Egypt, the onboard electrical current is 220V/230V, but the ships typically have one or more 110V/115V outlets. The 220V outlets accommodate plugs with two round, 4-mm pins (Europlugs). If you are purchasing adapters, please note this is not the same as the 4.8-mm, two-prong adapter (Schuko), whose pins are thicker and longer. You may wish to bring one or two adapters that fit the Europlug outlets; these can be obtained at most electronic or travel stores, as well as our onboard shop. Please note that if you are also participating in a cruise extension to Israel or Jordan, you may need different adapters.   On our Mekong ships, the onboard electrical current is 220V/230V. Outlets on board use the two-pin Europlug, an ungrounded plug with two round, 4-mm pins that works in any socket that accepts 4-mm or 4.8-mm round contacts spaced 19 mm apart. You may wish to bring one or two adapters that fit the Europlug outlets; these can be obtained at most electronic or travel stores.

Will I be able to watch TV in my stateroom?

All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable.

A full listing of amenities by stateroom category can be found on each ship page.

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information.

On board, luggage must be stored in the guest’s stateroom. Additional information will be made available with ample time for you to plan for your voyage. A full list of allowable and prohibited items on board is available below. You may also download our Prohibited Items List (PDF).

Prohibited Items

• All firearms (working, nonfiring, replicas, imitations & air/pellet guns)
• All forms of ammunition
• Stun guns, Tasers, or any electroshock devices
• Cricket or archery bows & arrows; crossbows; darts; diver’s spearguns; catapults; any bats, hockey sticks, etc.
• Axes, ice picks or cleavers
• Knives or scissors (if the blade is longer than 3 inches or 7.6 cm)
• Scalpels
• Shaving knives or blades
• Wallpaper knives
• Martial arts or self-defense gear (pepper spray, knuckle-dusters, rice flails, clubs, nightsticks, batons, etc.)
• Handcuffs
• Illegal drugs
• Hookahs
• Candles or incense
• Coffee makers
• Flammable liquid & all explosives (lighter fluid, fireworks, flares, etc.)
• Hazardous chemicals (bleach, paint, etc.)
• Extension cords (USB and laptop charging cables are exempt)
• Ham radios
• Aerial drones not allowed to be operated from the ship
• Any electrical device with a surge protector
• Any electrical device that produces heat, such as:
  • Clothes irons, including steam irons
  • Hot plates or heating kettles
  • Electrical air humidifiers & refreshers
  • Heating pads

Allowable Items

• Cigar cutters
• Disposable razors
• Knitting needles
• Crochet hooks
• Knives or scissors (if the blade is shorter than 3 inches or 7.6 cm)
• Nail files & clippers
• Tweezers
• Syringes for medical use
• Umbrellas
• Curling irons

The above list is subject to change without notice. Any such items shall be surrendered to the Ship’s Security Officer (or delegate) at embarkation and may be disposed of at the sole discretion of the Ship’s Security Officer.

Are transfers included?

Transfers are included with Viking Air purchase and all of our extension packages. Intra-itinerary air does not need to be purchased separately.

Can I insure my Voucher?

Yes, if you have not made final payment and/or have yet departed on your trip, you can insure the voucher you use to purchase your trip. Please contact Viking at 1-877-668-4546 if you wish to insure your voucher.

Do I need a visa to travel with Viking?

Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or Travel Agent to determine which documents are needed for their specific Viking cruise. Please be sure to obtain and carefully review for accuracy all your required documents prior to departure to avoid delays, denied boarding/entry or additional cost.

In order to assist with visa services for US citizens traveling internationally, Viking has contracted with GenVisa, whose representatives will facilitate the visa process for Viking guests for a fee. Visit genvisa.com/viking for more information regarding visas for your cruise.

Guests who hold a passport for a country other than the US should contact their respective embassy, consulate or Travel Agent to determine whether visas are required for their cruise.

Do I need travel protection?

While travel protection is not required, we do recommend it. Emergencies sometimes arise, and you want to protect your travel investment.

Viking offers our United States guests the opportunity to purchase the Travel Protection Plan, administered by Trip Mate, a Generali Global Assistance & Insurance Services brand. When you purchase the plan at or before the date you make your final payment for your trip, you also receive the Viking Enhanced Cancellation Waiver Benefit that allows you to cancel your Viking travel arrangements before your scheduled departure for any reason and receive a Viking travel voucher for the cancellation penalty amount. The Travel Protection Plan also covers your flights purchased through Viking. Learn more about this plan on the Travel Protection Plan page.

If you have other insurance, please check with your provider for coverage.

Does the Travel Protection Plan offered by Viking cover medical treatment, quarantine, repatriation, etc.?

Yes, The Travel Protection Plan offered by Viking, and administered by Trip Mate, a Generali Global Assistance & Insurance Services brand, helps protect you from many unforeseen circumstances that may arise before or during your trip, which could include necessary medical, quarantine or repatriation expenses for any illness (including COVID-19).

How can I send a Bon Voyage gift to a Viking guest?

Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more.

Simply download, fill out, and mail or fax our Gift Order Form (PDF).

You can also use the Silver Spirits Beverage Package Order Form (PDF) to order the beverage package as a gift for a Viking guest.

How do I arrange to travel together with a group of people?

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. This requires a non-refundable Air Plus service fee of $150 USD per guest, plus applicable increases in airfare due to customization.

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

The Guest Information Form (GIF) enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the Guest Information section.

What happens if a guest falls ill and is determined to have contracted a communicable disease while on a Viking voyage?

We have protocols in place to minimize the spread of communicable diseases. Guests may access medical services – onboard our ocean, expedition and Mississippi ships and while on our river ships, through our partnerships with shoreside providers. Any expenses incurred associated with the illness – medical, quarantine or repatriation, etc. are the guest’s responsibility.

What is My Viking Journey?

My Viking Journey is a website designed exclusively for guests who have booked a cruise with Viking. If you have a Viking booking number, you can create an account anytime to customize and manage your upcoming journey. Browse and book shore excursions; get answers to your top questions; access and print visa applications and travel itineraries; complete your Guest Information Form; view air services and flight details; and manage your daily schedule in your personalized calendar. You can enhance your trip with our Silver Spirits beverage package, gain peace of mind with the Viking Travel Protection Plan and make easy online payments.

What is the cancellation policy for my booked shore excursions?

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information.

On board, luggage must be stored in the guest’s stateroom. Additional information will be made available with ample time for you to plan for your voyage. A full list of allowable and prohibited items on board is available below. You may also download our Prohibited Items List (PDF).

Prohibited Items

• All firearms (working, nonfiring, replicas, imitations & air/pellet guns)
• All forms of ammunition
• Stun guns, Tasers, or any electroshock devices
• Cricket or archery bows & arrows; crossbows; darts; diver’s spearguns; catapults; any bats, hockey sticks, etc.
• Axes, ice picks or cleavers
• Knives or scissors (if the blade is longer than 3 inches or 7.6 cm)
• Scalpels
• Shaving knives or blades
• Wallpaper knives
• Martial arts or self-defense gear (pepper spray, knuckle-dusters, rice flails, clubs, nightsticks, batons, etc.)
• Handcuffs
• Illegal drugs
• Hookahs
• Candles or incense
• Coffee makers
• Flammable liquid & all explosives (lighter fluid, fireworks, flares, etc.)
• Hazardous chemicals (bleach, paint, etc.)
• Extension cords (USB and laptop charging cables are exempt)
• Ham radios
• Aerial drones not allowed to be operated from the ship
• Any electrical device with a surge protector
• Any electrical device that produces heat, such as:
  • Clothes irons, including steam irons
  • Hot plates or heating kettles
  • Electrical air humidifiers & refreshers
  • Heating pads

Allowable Items

• Cigar cutters
• Disposable razors
• Knitting needles
• Crochet hooks
• Knives or scissors (if the blade is shorter than 3 inches or 7.6 cm)
• Nail files & clippers
• Tweezers
• Syringes for medical use
• Umbrellas
• Curling irons

The above list is subject to change without notice. Any such items shall be surrendered to the Ship’s Security Officer (or delegate) at embarkation and may be disposed of at the sole discretion of the Ship’s Security Officer.

Can I upgrade my flights?

When your flight itinerary is available in the Manage My Air section of My Viking Journey, you can use the Upgrade Class or Change Flights features to upgrade your class of air service, change your airlines, change your itinerary or add stopovers to your flight schedule. Additional fees may apply and are clearly displayed when applicable.

Traveling to or from cities other than your voyage’s departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.

Can I upgrade only one flight in my itinerary?

Viking typically handles flight itineraries as a package; therefore, choice of class usually applies for entire flight itinerary. However, a single flight upgrade may be possible with a customized itinerary; please call 1-877-523-0580 to speak with a Viking Air Expert. Please note: Business Class and Premium Economy are guaranteed only for transoceanic flights.

Do I need travel protection?

While travel protection is not required, we do recommend it. Emergencies sometimes arise, and you want to protect your travel investment.

Viking offers our United States guests the opportunity to purchase the Travel Protection Plan, administered by Trip Mate, a Generali Global Assistance & Insurance Services brand. When you purchase the plan at or before the date you make your final payment for your trip, you also receive the Viking Enhanced Cancellation Waiver Benefit that allows you to cancel your Viking travel arrangements before your scheduled departure for any reason and receive a Viking travel voucher for the cancellation penalty amount. The Travel Protection Plan also covers your flights purchased through Viking. Learn more about this plan on the Travel Protection Plan page.

If you have other insurance, please check with your provider for coverage.

Does My Viking Air provide the same rates and flights as airline and travel websites?

Our exclusive pricing is intended to provide the most value for flights that coordinate well for your cruise and allows you the most flexibility, based on what is available at the time of booking. When you purchase your flights as part of My Viking Air, you also receive complimentary roundtrip airport transfers. Importantly, Viking monitors your flights beginning at 24 hours prior to departure; in the event you experience a flight delay, cancellation or missed connection, Viking works closely with partner airlines to repair your flight itinerary and minimize or avoid missed cruise time.

Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

How are my flights selected by Viking?

Viking looks at several factors, including travel time, number of stops, departure/arrival time and price, to provide the best flight options that coordinate with your cruise. Now with My Viking Air, you can evaluate the other options that are available to determine if the pre-selected flight itinerary represents the best overall option for you.

How do I arrange to travel together with a group of people?

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. This requires a non-refundable Air Plus service fee of $150 USD per guest, plus applicable increases in airfare due to customization.

How do I change my flight itinerary or airline?

When your flight itinerary is available in the Manage My Air section of My Viking Journey, you may be eligible to use the My Viking Air features to upgrade your air class of service, change your seats, change your airlines, change your itinerary cities and dates or add stopovers to your flight schedule. The fares may increase and are clearly displayed when applicable to your requested changes. Your original flight itinerary is held until you finalize the change(s) and you receive confirmation.

Traveling to or from cities other than your voyage’s departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.

How do I check in online for my flight?

You will need to visit your airline’s website to check in for your flights. This service is typically available 24 hours before departure and can be accessed using your airline record locator number. The airline record locator number is available in the Manage My Air section of My Viking Journey as part of your flight itinerary details. Please note: Not all airlines offer the ability to check in online.

How do I confirm check-in policies and luggage restrictions my flights?

We recommend that you contact your airline directly via their website or phone at least 72 hours prior to your departure to confirm current policies for how much time to allow prior to check-in, carry-on or luggage restrictions. Please note: Flight schedules, seat assignments and luggage restrictions are subject to change by the airlines at any time.

How do I get to the ship from the airport?

Complimentary roundtrip airport transfers are included when you purchase flights as part of My Viking Air. If you have made your own flight arrangements that coordinate with your cruise embarkation and disembarkation dates, you may purchase airport transfers from Viking up to 30 days prior to departure. Alternatively, you can make your own airport transfer arrangements; information on your ship’s docking location will be in your Cruise Documents.

Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

How do I make special requests for my flight itinerary?

Special meals, mobility assistance, and similar requests can be made in the Manage My Air of section of My Viking Journey. You can also make requests directly with your airline by visiting their website or contacting them by phone.

How do I obtain my seat assignment?

Viking will automatically assign your seats with your flight itinerary, based on preferences provided in the Manage My Air section of My Viking Journey—and of course, what is available from the airline. When your flight itinerary is available in Manage My Air, you can also use the View/Change Seats feature to make changes as desired and as your airline allows.

Please note: Seat assignments are managed by the airlines and may be changed due to aircraft changes or other operational needs.; some airlines will assign seats at the airport, rather than in advance, for shorter connection flights outside of North America.

How do I sort flight results when searching for flights?

Flight itinerary search results are sorted based on overall quality: convenient connection time, price, optimal flight times to guarantee timely transfer to and from your cruise, as well as any preferences you provided at the time of booking your cruise.  You may use the sort features on My Viking Journey to narrow your options.

How will I know if there is a schedule change that affects my flight itinerary?

We want to give you as much time as possible to plan for your journey. You will receive an e-mail to notify you if there are any significant changes to your flight itinerary. Once your flight itinerary is available in the Manage My Air section of My Viking Journey, it will be current and will reflect any schedule changes.

What if my luggage is damaged or lost on arrival?

Should your luggage get damaged or lost, file a report with your airline before you leave the airport baggage claim area. In the event that you are delayed in leaving the baggage claim area, you may call the ship number listed in your Cruise Documents to adjust your airport transfer time.

What is a flight deviation?

Some guests arrange their flight itinerary so that it deviates from the dates and location of their cruise or cruise tour. They may choose to arrive in a destination before their cruise, stay longer in a destination after their cruise, or change their arrival or return destination city. Any of these adjustments to their flight itinerary is considered a flight deviation.

Traveling to or from cities other than your voyage’s departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.

What is a stopover?

Also called a long layover, a stopover in your flight itinerary means that you opt to stay a day or more in a layover city before proceeding to your final destination.

Traveling to or from cities other than your voyage’s departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.

What is my Airline Booking number?

When you receive your flight itinerary, you will be given a 6-character record locator for each flight. This reference number is considered your Airline Booking number and can be used to view or confirm your flight details with the airline directly. In most cases, you will need your Airline Booking number to check-in for your flight on the airline’s website.

What is my flight itinerary?

Your flight itinerary is your flight schedule arranged by Viking. When you purchase your flights through Viking, we will plan and book your flight itinerary using our exclusive rates and incorporating your preferences. You will have the ability to view and manage your flight itinerary online 150 days prior to departure through the Manage My Air section of My Viking Journey. Your flight itinerary will include the departure and arrival airports, connecting airports (if any), dates and times of the flights, flight numbers, seat assignments, passenger name, and your confirmation number.

What is Viking Air Plus?

While all guests have access to customize their flights through My Viking Journey, some guests have specific travel needs or special flight requests, and others simply prefer to speak directly to a Viking Air Expert. With Viking Air Plus, guests work with our Viking Air Experts to customize flights 310 to 65 days prior to departure, and they then have access to view it online even 310 days prior to departure. This requires a non-refundable Air Plus service fee of $150 USD per guest, plus applicable increases in airfare due to customization. Contact 1-877-523-0580 for more information.

What is Viking Air?

Viking Air is Viking’s enhanced air program. With Viking Air, you have two options for booking flights for your journey with us: Viking Inclusive Air or Viking Air Plus. Also, with Viking Air, you now have the ability to view and manage your flight itinerary online 150 days prior to departure through the My Viking Journey guest portal.

What should I pack in my carry-on?

We advise you carry on: valuables; medications in original, labeled containers; glasses/contacts, etc.; important papers (passport, insurance, medical records), Cruise Documents, emergency contact information; and cameras, memory cards and batteries.

What should I pack in my luggage?

We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry.

For expeditions in the polar regions, a detailed packing list will be provided.

Why can’t I change my itinerary from Round Trip to One Way or vice versa?

You will need to customize your flights to do this; please call 1-877-523-0580 to speak with a Viking Air Expert.

Why can’t I change my seats in My Viking Journey?

In some cases, airlines may restrict seat assignments to their own website, or they may be available only at the airport.

Why can’t I customize my flights in My Viking Journey?

There are some flight itineraries where online customization is not possible. This includes, but is not limited to group bookings, World Cruise bookings, United Kingdom bookings, Australia/New Zealand bookings, as well as bookings with multiple stopovers or mixed air cabin classes. Please call 1-877-523-0580 to speak with a Viking Air Expert if online customization is not available.

Why can’t I find the airport of my choice for my itinerary when I am trying to search flights?

Viking has exclusive partnerships with all major airlines, from most primary and secondary airports in North America. If your preferred city is not offered, Viking may not have access to pricing, or it may require agent assistance with the purchase of our Viking Air Plus service.

Why did the cost of my Travel Protection Plan increase?

Viking offers our United States guests the opportunity to purchase the Travel Protection Plan, administered by Trip Mate, a Generali Global Assistance & Insurance Services brand. The cost of the Travel Protection Plan (which includes assistance service fees) is calculated based on your Trip Cost. When you are searching for alternate flights or upgrading your flight itinerary to a higher class of service, the Travel Protection Plan cost would be calculated on these new fares and could result in an increase or decrease to total travel protection cost. Any travel protection cost changes will be communicated and confirmed before you are charged.

Will I earn airline loyalty program miles/points?

Frequent flyer miles may not be earned on Viking flights because of our special fares. You can add airline frequent flyer numbers to your reservation in the Manage My Air section of My Viking Journey or on the airline website to take advantage of any benefits that may be offered by the airline in recognition of your membership status.

Will I need a passport?

You should have a valid passport with an expiration date at least six months after your trip return date. It is very important that your full name on your air booking matches your passport exactly or you may be denied boarding. To learn more about the travel documents required for your voyage, visit the Resources tab for your itinerary on Vikingcruises.com.

Viking is not responsible for obtaining visas nor for advising guests of passport, visa or other immigration requirements, so be sure to verify what is needed for your travels.

Are service animals allowed on board?

In accordance with the Americans with Disabilities Act (ADA) and similar laws in destinations where we operate, Viking allows service animals. Guests who request a service animal must provide appropriate documentation to support the request. Requests for pets or emotional support animals are denied, as per our policy. All service animals are reviewed according to ADA or applicable regulations, and only service animals that have the appropriate documentation for admittance into the countries on an itinerary are permitted on board our ships. We are aware of isolated instances of improper behavior from service animals in public areas on board our ships. We have updated our policies accordingly to ensure such incidents do not happen in the future.

Can I bring alcoholic and other beverages on board?

Guests may bring alcohol and beverages with them or purchase alcohol ashore at destinations that sell alcohol. Alcohol can be consumed in the guest’s stateroom or in public spaces, including dining venues. There is no corkage fee.

Can I upgrade the complimentary beverages?

Yes. We offer complimentary house wines, beers and soft drinks with onboard lunches and dinners, plus specialty coffees and assorted hot teas that are available 24 hours a day at our coffee stations. For those who would like to upgrade and enjoy unlimited beverages, Viking offers a Silver Spirits beverage package for a flat fee per guest, which includes a variety of beer and upgraded select wines, spirits & whiskeys from around the world, select wines by the bottle, cocktails, aperitifs & house champagne by the glass, specialty coffee drinks, soft drinks and juices throughout the day; plus an open bar (during operating hours). You may purchase the package prior to sailing, including on the My Viking Journey Dining & Beverage page, or once you are on board. (Package not available on Egypt itineraries except as an included amenity for ES staterooms.)

You can also use the Silver Spirits Beverage Package Order Form (PDF) to purchase the package for yourself or as a gift for another Viking guest.

Please note you must be 21 years of age or older to purchase and consume alcoholic beverages. Both guests in a stateroom must purchase the package for the full length of the voyage in order for it to be valid.

Can you accommodate disabled guests? What about the shore excursions?

Viking welcomes disabled guests; however, guests must realize there are inherent risks associated with traveling on board ships that are unique to cruise travel. For people who are ill, or have a mental or physical disability or impairment, the risks can be more significant. Guests must be able to independently move around the ship in case of an emergency or rough seas, deal with the lack of immediate access to medical services in certain parts of the world, and acknowledge that access to some areas of the ship and ports of call may be limited or impossible. Shore excursions may require the ability to traverse cobblestones or go up and down stairs. We reserve the right to determine whether a guest is fit to travel and to deny boarding in the event that a guest represents a risk to themselves or to the safety and well-being of those on board the ship.

When you make your reservation, please advise us of any disability that will require special attention while sailing on a Viking cruise and provide a completed Fit to Travel Form along with a physician’s letter. Should you have any medical, physical or other special needs, check the fleet information on our website to gain an understanding of the layout of any particular ship and contact a Viking Expert at 1-877-668-4546 (1-877-66VIKING) directly with additional questions and to obtain a copy of our policy statement.

Can you accommodate my dietary requirements?

In most cases, we can. Every meal has vegetarian options and the chefs will make reasonable efforts to accommodate special requests. Guests requiring special meals (low salt, diabetic, gluten-free or low cholesterol) should alert us 90 days prior to departure over the phone at 1-877-668-4546 (1-877-66VIKING) or online on the Dietary Restrictions page in your My Viking Journey account. Guests should also inform the Maître d’ when on board.

While we take steps to minimize the risk of cross contamination, we cannot guarantee an allergen-free kitchen.

Do you have laundry and dry cleaning facilities?

Depending on your stateroom category, laundry services, including pressing, may be complimentary. A full listing of amenities by stateroom category can be found on each ship page. If your stateroom category does not include these services, they may be purchased for a modest fee and arranged through your stateroom steward. Dry cleaning is not available on board.

On board ships sailing our Mississippi itineraries, self-service launderettes including irons and ironing boards are available free of charge, with detergent available for your use at no additional cost.

How will payments on board by handled?

Although most services are included in your cruise fare, discretionary purchases will be charged to your shipboard account. These accounts, along with all prices and currency on board the ship, are as follows:

• Europe: euro
• Mekong: US dollar
• Egypt: Egyptian pound
• Mississippi, United States: US dollar

Accounts may be settled in cash or with a major credit card before disembarking the ship; traveler’s checks are not accepted.

Is the ship nonsmoking?

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

All ships sailing our Europe, Egypt and the Mississippi itineraries offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a cellular or satellite terminal—the best possible solution for river cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

On our Mekong ship, you may use one of the public computers on board to access the Internet; however, please be aware that Internet access across all of Southeast Asia is very limited and Wi-Fi is not available.

Some diseases are known to spread through the air. How is the air treated on board Viking ships?

Our fleet of modern, small ocean and river ships feature independent air handling units, which means each stateroom has “fresh” external air that is not shared with other staterooms or public spaces. Just like in a hospital, we have also designed a solution to implement short-wavelength ultraviolet (or UV-C) lights and new high-density filters that will sanitize the air on our vessels. This solution will ensure that:

• 99% of viruses and bacteria in the air are killed.
• We maximize the possible number of air changes.
• We provide a risk-free solution for the crew when cleaning filters, as viruses are killed and not simply trapped in the filters.

What are your wheelchair accommodations? Do the ships have elevators?

Guests who have a disability, physical or otherwise, must travel with an able-bodied companion who can assist them as the staff is not permitted to lift guests or push wheelchairs. Guests need to provide their own wheelchairs, except in an emergency. Wheelchairs must not exceed 22″ in width. For details regarding bringing a wheelchair on board, guests must complete and return the Accessibility Form to Viking no later than 30 days prior to departure. Motorized scooters are not typically suitable for international cruises and cannot be accommodated. Not all river ships have an elevator to all floors, and in some docking locations, it may be necessary to double berth, which means crossing other ships to disembark. Contact a Viking Expert at 1-877-668-4546 (1-877-66VIKING) directly with additional questions and to obtain a copy of our Accessibility Form and policy statement.

What is the cancellations policy for my booked shore excursions?

• In order to ensure quality guides and sufficient transportation, the tour operator must be provided with guest counts in advance.
• Tours operate rain or shine.
• Shore excursions can be added or canceled on My Viking Journey up to seven days prior to departure. Cancellations at that time can still receive a full refund.
• Guests can call the Contact Center where Viking Experts can assist in removing shore excursions up to three days prior to itinerary start date and issue a full refund. Once within three days of the itinerary start date, no refunds will be issued.
• Items canceled through My Viking Journey or via phone will be refunded back to the payment method used for the purchase; this can take up to 14 business days to process.
• No refunds will be given once within three days of the advertised start date of the itinerary (cruise or cruisetour).

What is the dress code?

During the day, dress is casual including shorts (if the season is warm), slacks or jeans and comfortable shoes for walking tours. There are no “formal nights” in the evening; recommended evening dress is “elegant casual.” For ladies, this may include a dress, skirt or slacks with a sweater or blouse; and for gentlemen, trousers and a collared shirt. A tie and jacket are optional.

Some shore excursions visit religious sites that require modesty of dress. To avoid being denied entry, we recommend men wear long pants and refrain from sleeveless shirts; and for women, clothing that covers the knees and tops that are not sleeveless or too revealing.

What is the tipping policy?

The onboard staff is dedicated to providing you with the best cruise experience possible, and it is customary to give gratuities in recognition of their service. How much you choose to tip is a personal matter and completely at your discretion. We generally offer two ways to manage your gratuities: you can relax and enjoy your journey by pre-purchasing gratuities on My Viking Journey at our standard recommended rate per guest per day, subsequently listed by destination; or, we will automatically add a discretionary service charge per guest per day to your shipboard account, which appears on your final invoice at the end of your cruise. This charge will be shared among the onboard staff who helped support and provide for your cruise experience, including the onboard Program Director, waitstaff, stateroom stewards, galley staff, nautical staff and others. Should you wish to make changes to the gratuity amounts, stop by Guest Services once you are on board.

Europe
Our standard recommended rate is $20 USD per guest per day; or, we will automatically add a discretionary service charge of €20 per guest per day to your shipboard account. For itineraries with land portions, this charge will also be shared with the Program Director on land.

Any additional tipping is at your discretion. Should you choose to tip your local Viking Host, Viking Representative, local guides and/or drivers, we recommend doing so in cash. We suggest €3 per person per day for local guides and €2 per person per day for drivers.

Please be aware that if you are taking part in an escorted pre- or post-cruise extension, the Tour Director escorting you is not included in the onboard gratuity. We suggest €3 per person per day.

Please note most restaurants include service in their prices, and it is customary to round up generously for good service.

Egypt and Mekong
The standard recommended rate is $10 USD per guest per day for the days spent on the land portion and $25 USD per guest per day for the days spent on board. Or, if you would prefer, we can automatically add this discretionary service charge to your shipboard account. If you are taking part in a pre- or post-extension your local Viking Hosts at airports and hotels, your motorcoach drivers and the Viking Tour Director escorting you are not included in the onboard gratuity. We suggest $2 USD per guest per day for Viking Hosts, $1 USD per guest per day for motorcoach drivers, and $10 USD per guest per day for your Viking Tour Director, which is only payable in cash.

Mississippi
Our standard recommended rate is $20 USD per guest per day; or, we will automatically add a discretionary service charge of $20 USD per guest per day to your shipboard account.

Any additional tipping is at your discretion. Should you choose to tip your local Viking Host, Viking Representative, local guides and/or drivers, we recommend doing so in cash. We suggest $5 USD per person per day for local guides and $2 USD per person per day for drivers.

Please be aware that if you are taking part in an escorted pre- or post-cruise extension, the Tour Director escorting you is not included in the onboard gratuity. We suggest $5 USD per person per day.

What is the Viking Service Guarantee?

We hope you love your cruise from the very beginning; however, should you be dissatisfied with our service upon first check-in (hotel or on board your ship), including food, personnel or shore excursions—just notify us within 24 hours of the start of your cruise (if your first check-in is on board your ship, notify the Guest Services staff; at a hotel, contact your Viking Host). We then have 24 hours to correct the situation, and in the unlikely event a solution is not possible, you can then depart as soon as possible and we will refund 100% of your cruise price. We can assist with any departure reservations, but your return trip/alternate travel plan costs are your sole responsibility. This Service Guarantee cannot be activated or applied for acts of God, strikes or other circumstances beyond our control as indicated in the Passenger Ticket Contract.

What is Viking’s position on procurement of 100% cage-free eggs?

Viking committed to procuring 100% cage-free eggs (shell and liquid) throughout its global supply chain by 2024, 2025 at the latest. For the 2024 season, approximately 99% of our global sourcing of eggs (shell and liquid) is cage-free. We are on track with our suppliers and are confident we will meet our stated commitment.

What should I pack in my luggage?

We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry.

For expeditions in the polar regions, a detailed packing list will be provided.

What can I book my dining reservations?

Dining reservations are not needed on board your ship.

When can I book shore excursions?

Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete cruise experience. This includes full access to your shore excursions. Guests will be notified via email when shore excursions are loaded for booking. There is no set timeline for when they will be available, as it can vary by region and season.

Will there be talks or presentations on board the ship?

Yes. All of our itineraries feature daily briefings, enriching lectures, and entertaining presentations that highlight the history, culture, music and uniqueness of each of the local regions you will be visiting. Learn more at the Onboard Cultural Enrichment page.

Are ATMs (automated teller machines) available?

Yes. ATMs are a good source of cash domestically and overseas; however, they may or may not be conveniently located in the larger cities and may be rare in smaller towns. And your itinerary may not always allow you sufficient time to locate one. Your Guest Services staff or tour guide may be able to assist you.

Depending on itinerary, when available, ATMs dispense local currency for internationally accepted ATM cards and/or credit cards, and have a service fee. If you are planning to use ATMs, you should confirm with your bank prior to departure that your ATM/credit card and Personal Identification Number (PIN) will work abroad. Please note, limited ATMs may be available on our Arctic and Antarctic ports.

Can I use my credit card throughout my journey?

Mastercard, Visa and American Express are accepted in major shops, restaurants and hotels, as well as on board to settle your shipboard account. Smaller shops and those in rural areas may not accept credit card payments. Notify your credit card companies that you will be traveling abroad to avoid holds on your account. Many countries require the use of a PIN for credit card transactions. Should you plan to use your credit card, be sure to setup your PIN and confirm activation with your credit card company prior to your departure. Also, credit cards with magnetic strips may not work in automated overseas ticketing machines, such as transit vending systems, as these require chip-and-PIN type cards; contact your credit card company for details.

Can you exchange foreign currency on board?

We do not have a foreign currency service available on board. For incidentals and small vendors, we recommend getting local currency. You may be able to change cash or traveler’s checks at some hotels, most banks and exchange bureaus for a fee. Local currency can also be withdrawn from ATMs, widely available in most European cities. Should you wish to use ATMs, confirm with your bank prior to departure that your ATM/credit card and PIN will work abroad and inquire about possible foreign transaction fees. Also notify your credit card company that you will be traveling abroad to avoid unnecessary holds on your account.