Contiki Cancellation Policy
Cancelation by Traveler
Travel arrangements for any member of the party may be canceled at any time by written notice by the person who made the booking. If notice of cancelation is received by the Provider before final payment is due (see Table), the deposit will be retained along with the Travel Protection payment. If cancelation is made after final payment is due cancelation fees will apply (see Table). Please also refer to Air Changes or Cancelation Section where applicable. If notice of cancelation is received by the Provider before final payment is due (see Table), the deposit will be retained along with the Travel Protection payment. If cancelation is made after final payment is due cancelation fees will apply (see Table). Please also refer to Air Changes or Cancelation Section where applicable. If a person in a party cancels and there is a room change caused by this cancelation (such as a double room to Single, or Triple to double room), charges for the new room type will be the responsibility of the remaining party. If a guest fails to join the trip on the day of departure, cancelation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense). Cancelation fees as per the Table apply to additional accommodation and/or chargeable transfers prior to and after the trip, itinerary extensions or cruise reserved through the Provider. Cancelation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancelation fees and charges and once we have actually recovered the amounts from the third parties. All cancelation fees as per the Table are additional to any cancelation fees or other charges that may be levied by your Travel Agent. Travel Protection Plan premiums are non-refundable. If the reason for your cancelation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer.
Cancelation by the Provider
The Provider reserves the right, to modify or cancel any trip, accommodation, in-destination activity or arrangement, (definite or not), at any time.
Cancelation due to Failure to Pay
If full payment is not received by the due date (see Table), The Provider has the right to cancel your reservation and no refund will be made. The Provider will not be responsible for lost reservations.
Cancelation due to Force Majeure Events
If the Provider cancels a trip as a result of a Force Majeure Event, a future travel credit (FTC) to the value of funds paid to date less any third-party costs incurred will be provided. All FTCs will be valid for 24 months from date of issue. Where a trip is terminated mid-trip due to a Force Majeure event, if we provide you with any alternative services or assistance (such as hotels or travel) then you agree to pay for these costs.
Cancelation due to Events other than Force Majeure Events
If the cancelation by the Provider is not as a result of a Force Majeure Event, the Provider will provide an alternative comparable trip (if available), if an alternative is not available then a refund will be made. The Provider is not liable for any cancelation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby. The Provider is not responsible for other travel arrangements that you or your party have made outside the Provider and which are affected by our cancelations.
Early Return, Illness or Absence
Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a trip, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. The Provider urges you to purchase travel insurance which covers such circumstances. The Provider makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.
FLIGHT RESERVATIONS, DEPOSITS AND CANCELATIONS
Reservations/ Ticketing
Air-inclusive bookings and some intra-trip flights require an additional non-refundable deposit at time of booking which may be up to 100%. If an air reservation is made by the Provider, full payment may be required for your airfare at the time of booking. On receipt of full air payment your airfare, taxes and fuel surcharges are final. This will be regardless of future price fluctuations up or down. When booking a trip including flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, passport number, nationality, date and place of issue for each guest. The Provider does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the airline. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility along with the fees charged as described above. Airlines (and other travel providers including the Provider) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.
Air Changes or cancelation
After deposit has been received any changes, including incur a service fee, plus any airline penalties. Airline imposed penalties may be up to 100% of the air ticket price. Published Fares, Priced Match Fares, Promo Fares and some other airfares booked are non-refundable. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be canceled and no refund will apply
