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  • Favorite Destination You’ve Traveled to: Kenya
    Destination You’d Love to Go: Myanmar
    Travel Favorites: Any tour of Italy. An American Queen Steamboat Mississippi River Cruise. Any Insight Tour.

Recommendations and Reviews of Susan

All reviews are from actual Pavlus clients

Very happy. Will use again and also recommend to friends.

11/15/2017 Pavlus Verified Traveler

It's always a pleasure working with Susan. We had a great trip!

11/05/2017 Pavlus Verified Traveler

I have nothing to complain about. The company and Susan always take good care of us

11/03/2017 Pavlus Verified Traveler

Best pricing and discounts. You turn over every stone to get your customer the best pricing. Very pleased.

11/01/2017 Pavlus Verified Traveler

Susan is excellent! Our river cruise - we had a wonderful time.

10/27/2017 Pavlus Verified Traveler

Thank you for the great trip on Avalon Waterways! Everyone enjoyed the trip and will certainly book again! Thank you to Susan Bender for our prompt attention as well, Marilyn Bushnell

10/12/2017 Pavlus Verified Traveler

Everything was handled perfectly by Pavlus. We had a great trip.

09/16/2017 Pavlus Verified Traveler

Pavlus Travel did everything that was requested of them. Even nicer was the fresh flowers, fresh fruit and bottle of wine that you had placed in our room when we arrived.

09/15/2017 Pavlus Verified Traveler

Living in Australia. Never having met Susan .I am amazed by the professionalism of her and her team when she was away or unable to answer questions. Everything went like clockwork and the deal was great . I have re ommended Susan and a Pavlus to many of my friends. I hope some willcall her

08/24/2017 Pavlus Verified Traveler

Great prices & service

08/11/2017 Pavlus Verified Traveler

great service and great rebate

08/10/2017 Pavlus Verified Traveler

Well organized tours. Excellent drivers, and great tour director Ms Anna-- Lena

08/08/2017 Pavlus Verified Traveler

The travel agent is very helpful and pleasant to work with. We get a very good discount. Pavlus has been our travel agent three times, and we are very satisfied with the work that they have done.

08/08/2017 Pavlus Verified Traveler

Meets needs well

08/07/2017 Pavlus Verified Traveler

Use Susan she is the best. 5 trips thru pavlus and everything handled perfectly

08/03/2017 Pavlus Verified Traveler

They have been very efficient in providing the tour we requested and a very good price. Kept us up to date on any changes.

07/28/2017 Pavlus Verified Traveler

We have used often. We have recommended to family and friends.We will use again and recommend to others.

07/18/2017 Pavlus Verified Traveler

When booking a trip with Pavlus, you not only get the same fare as charged when booking directly, Pavlus issues a booking credit. Don't know of any other Traveling Agency doing that.

06/27/2017 Pavlus Verified Traveler

Good prices and they take care of all the details. Returns calls in timely fashion and answers questions professionally.

06/21/2017 Pavlus Verified Traveler

Quality service with good prices

06/20/2017 Pavlus Verified Traveler

You can save a lot of money by booking through Pavlus.

06/15/2017 Pavlus Verified Traveler

Susan has always been very helpful and follows up. We have sent several friends to her.

06/13/2017 Pavlus Verified Traveler

I tell them how helpful Susan always is. Also, you can't beat the price.

06/06/2017 Pavlus Verified Traveler

Fast, friendly and very efficient service. Answered all my questions and ALWAYS returned my calls. I will use you for my next vacation and thank you again for the nice zippered travel case. My mini IPad was kept very safe. Susan is wonderful.

06/06/2017 Pavlus Verified Traveler

Great rebates, good service, easy to get in touch with.

06/04/2017 Pavlus Verified Traveler

I originally was hesitant to book through Pavlus...because you were out of state....wasn't sure about doing planning email/phone. After the first time I was completly satisfied...Susan was responsive to my emails or calls....issues sorted very quickly. Any questions or concerns handled swiftly. The discount is another good reason to work through you.

05/30/2017 Pavlus Verified Traveler

Proactive agency with agents and staff "on top" of trips and are responsive to questions and willing to find out answers if they don't know the answer.

05/16/2017 Pavlus Verified Traveler

Great service and you can save a lot of money.

05/15/2017 Pavlus Verified Traveler

Works for best financial result

01/31/2017 Pavlus Verified Traveler

Works for best financial result

01/31/2017 Pavlus Verified Traveler

Easy to work with, fast response, best deals, secure, safe.

01/09/2017 Pavlus Verified Traveler

They are very experienced, great to work with, and offer the best prices by far.

12/21/2016 Pavlus Verified Traveler

Pavlus Travel took care of much of the paperwork and eased the time spent planning the cruise.

10/24/2016 Pavlus Verified Traveler

Our experience with Susan Bender, Pavlus, over the years has been nothing but POSITIVE. We have already recommended a few of our friends and they too have become satified clients of Pavlus. Keep up the good work!!!

10/05/2016 Pavlus Verified Traveler

Great service. Refunds.

09/26/2016 Pavlus Verified Traveler

Plavus gives a large selection to choose from with a wide variety of boats, places, costs.

08/22/2016 Pavlus Verified Traveler

I like your rebate program and how quickly my agent gets back to me.

07/12/2016 Pavlus Verified Traveler

I have been working with your company for over 10 years and have never had any issues, great service!!

07/07/2016 Pavlus Verified Traveler

Susan is wonderful and I like the discounts.

06/22/2016 Pavlus Verified Traveler

That, if you get Susan as an agent, you will be very, very satisfied and well taken care of in a most efficient way.

06/11/2016 Pavlus Verified Traveler

Very accommodating. Friendly Informative

06/01/2016 Pavlus Verified Traveler

Helpful staff, lower prices, fast service. Done business with Pavlus for many years. Highly recommend

05/24/2016 Pavlus Verified Traveler

Great service. Trips are cheaper then if you did the booking yourself.

05/23/2016 Pavlus Verified Traveler

Very efficient. Good rebates.

04/20/2016 Pavlus Verified Traveler

Arrangements were made for the cruise that I could not have made myself.

04/06/2016 Pavlus Verified Traveler

No other travel company will give you great value AND fantastic, personalized service. Susan is the best!!!

04/01/2016 Pavlus Verified Traveler

Great service at a great price.. --what else is there to say. keep it up and Thanks Susan. larry/Rena

03/30/2016 Pavlus Verified Traveler

Efficient, quick responses to any inquiries. Best pricing!

03/23/2016 Pavlus Verified Traveler

Susan Bender has been OUTSTANDING! My husband and I always have questions and concerns when planning and booking a trip. Susan is extremely patient, kind, professional, and understanding in answering all questions, and responds very quickly.....making us feel as if we are her only client! We have dealt with various travel agents in the past, and no one has been as easy to deal with as Susan. She always calls back or e-mails, and no concern or question is too small for her to deal with. We trust her, and appreciate her helping us book the right trip. We know that she is more than willing to assist with all types of travel, give objective help when asked, and make suggestions. We have been "spoiled" by Susan! Pavlus is great in that they "give back" to their clients, whenever possible! A gift card, luggage tags, iPad holder, etc., it's the "little things" that add up and make the client feel valued. With Susan's help and outstanding service, we intend to use Pavlus for all of our travel. Thank you! Nancy Caesar (Fred Caesar, husband) Westlake, Ohio

03/21/2016 Pavlus Verified Traveler

Pavlus Travel is a reliable, highly organized and systematic travel company.

03/12/2016 Pavlus Verified Traveler

I will highly recommend Pavlus Travel to my friends and relatives cause I find it is a well-organized and systematic travel company. I hope someday I will join a Pavlus cruise :-)

03/04/2016 Pavlus Verified Traveler

I love working with Susan. She is the best. She is able to solve any and all problems. I am with Pravlus because of the service that is provided by Susan. I also want to thank those other members of your group that I have worked with when it comes to flights and other information. I have recommended several people. Thanks you, Alice

02/22/2016 Pavlus Verified Traveler

Susan Bender is a great trip planner. She has taking care of me in every concerns that I have in all my trips. Loving in working with her😊

02/15/2016 Pavlus Verified Traveler

Susan was very helpful and prompt in responding.

02/05/2016 Pavlus Verified Traveler

The agents at Pavlus take great care of their clients. They are very responsive and make sure every detail is well planned and organized.

01/27/2016 Pavlus Verified Traveler

Excellent price, excellent service and pleasant efficient staff

12/14/2015 Pavlus Verified Traveler

Excellent service.

11/18/2015 Pavlus Verified Traveler

They are very efficient and you get a good discount.

11/03/2015 Pavlus Verified Traveler

Excellent service and good value

11/01/2015 Pavlus Verified Traveler

Susan did a great job of providing info, advising and making all necessary arrangements. We will definetly use pavlus again.

10/27/2015 Pavlus Verified Traveler

Pavlus did a good job maximizing discounts, and everything on the trip went smoothly and as planned. I would have no reservations in recommending them.

10/26/2015 Pavlus Verified Traveler

Susan @ Pavlus will try and get the correct tourfor the traveler and get the flights you require i.e. the closest airport and direct flights if possible.

10/21/2015 Pavlus Verified Traveler

Company has a cash back on your cruise. Percentage depends on who you cruise with. Very helpful and friendly staff.

10/13/2015 Pavlus Verified Traveler

Good service and discount on fares.

10/13/2015 Pavlus Verified Traveler

the service and discounts are great!

10/08/2015 Pavlus Verified Traveler

They provide a wide range of travel with discounts.

10/05/2015 Pavlus Verified Traveler

Working with Susan and the rest of the staff at Pavlus Travel was a great experience. They will answer all of your questions and always return your calls. This was our second trip using Pavlus and we would absolutely call on them again.

09/28/2015 Pavlus Verified Traveler

I have told traveling companions that you provide good service for discounted prices.

09/28/2015 Pavlus Verified Traveler

Quality and friendly service

09/28/2015 Pavlus Verified Traveler

Best friendly service, best prices, easy to use.

09/24/2015 Pavlus Verified Traveler

Great tour guides, great places, really good accommodations, mostly good food, and very interesting tours whether included or add-ons.

09/23/2015 Pavlus Verified Traveler

fast and accurate service with a great travel agent (susan) whom we have dealt with for years. love those discounts as well

09/22/2015 Pavlus Verified Traveler

Best deal and Susan was extremely helpful.

09/15/2015 Pavlus Verified Traveler

Great service, nice people, good pricing!

08/31/2015 Pavlus Verified Traveler

We had absolutely no glitches, and knew everything up front--no surprises when we got there. Good amenities (comps) from Pavlus that made it a reasonable price.

08/31/2015 Pavlus Verified Traveler

Competitve rates.

08/31/2015 Pavlus Verified Traveler

I have already recommended Pavlus to three friends that have used Pavlus. The two other couples on our trip booked through Pavlus for the first time because of my reccomendation.

08/25/2015 Pavlus Verified Traveler


08/22/2015 Pavlus Verified Traveler

Very helpful, knowledgable; good discounts.

08/02/2015 Pavlus Verified Traveler

Excellent with good backup. Leanne was also very helpful.

08/02/2015 Pavlus Verified Traveler

Outstanding customer service with the lowest prices

08/02/2015 Pavlus Verified Traveler

Knowledgable and great to work with. Susan Bender is the best!!

07/24/2015 Pavlus Verified Traveler

Done a good job for us------

07/13/2015 Pavlus Verified Traveler

Efficient, gives discounts, knowledgeable.

06/15/2015 Pavlus Verified Traveler

Good service at a discount

06/11/2015 Pavlus Verified Traveler

Excellent service, good pricing

06/06/2015 Pavlus Verified Traveler

You are the best!

06/01/2015 Pavlus Verified Traveler


05/26/2015 Pavlus Verified Traveler

Susan was very patient with me. I had a bit of trouble with my credit card and she patiently waited while I worked through the problem with the bank.

05/18/2015 Pavlus Verified Traveler

Knowledgeable help. Pavlus Discount.

05/18/2015 Pavlus Verified Traveler

Not only does Pavlus Travel offer the best river cruise discounts in the travel industry, they continue to give very good customer service when dealing with their clients. This is the third vacation package I have booked through Pavlus and appreciate how well my travel planner, Susan, handled this year's river cruise vacation for me and my travel companion. I will continue returning to Pavlus Travel for future vacation planning and look forward to my next river cruise vacation adventure when the time comes.

05/18/2015 Pavlus Verified Traveler

Extremely knowledgeable and I have used them many times and they have great customer service.

05/15/2015 Pavlus Verified Traveler

Susan is wonderful. She handled this cruise booking and some special requests of mine flawlessly. Since we book luxury cruises on Regent Seven Seas the rebates to us are substantial. At first I questioned moving from a local travel agent and the direct contact but I am receiving the same or better service from Susan. I have referred others and will continue to do so.

05/13/2015 Pavlus Verified Traveler

I trust Pavlus and have recommended my Children for two other trips. I have had multiple bookings over a 5 -6 year period.

05/12/2015 Pavlus Verified Traveler

With your discount we are pretty sure that we paid the lowest price of anyone on our Viking river cruise. Susan was extremely efficient in handling our reservation.

05/11/2015 Pavlus Verified Traveler

good service and a discount

05/03/2015 Pavlus Verified Traveler

great working with Susan!!!!

04/27/2015 Pavlus Verified Traveler

Pavlus travel team giving me best service in my traveling to Budapest. They provide all the informations that I needed from airport pick up and flight connections. They give me all the worry free feeling during my travel. Susan Bender was my service person, she was great, and I will use her service again.

04/12/2015 Pavlus Verified Traveler

You are the best!! Susan is great. Answers any request immediately. Also, Debra helped promptly by changing our seats on the plane and checking other things for us. I have recommended many people to Pavlus. Alice

04/04/2015 Pavlus Verified Traveler

Great pricing

02/18/2015 Pavlus Verified Traveler

The agency does a good job and I feel they have good prices.

02/16/2015 Pavlus Verified Traveler

They discount many trips.

02/12/2015 Pavlus Verified Traveler

very happy with professional service and rebates

01/20/2015 Pavlus Verified Traveler

Very reliable. Always answers questions promptlyand efficiently. Gives 4% back and reward for referrals. I would like to mention here that I have used Caravan four times and every time my agent has been Susan Bender and I will use Susan all the time for her expertise. professionalism, kindness and prmptness with which she carries out her business. She is one of the ver best and is an absolute asset to yr organization Thank you

01/15/2015 Pavlus Verified Traveler

Your customer service department was very helpful in making sure we were able to get our entire party seated at dinner together.

01/06/2015 Pavlus Verified Traveler

You are the best travel agent. I book many trips a year including tours and cruises for both my family and myself. Susan is excellent!! Always answers my questions and always returns my calls. I have recommended Pavlus to many other people.

12/31/2014 Pavlus Verified Traveler

great service plus a discount, I have been using Pavlus for over 12 years and am very satisfied

12/21/2014 Pavlus Verified Traveler

The Viking Danube River Cruise was splendid. We were very pleased how Susan tried to find us a Danube River cruise in 4 months. We originally wanted to go on Avalon but they were booked so Susan found us Viking. The accommodations were equal if not better than Avalon. Susan also booked our flight. Going out was trouble free. Unfortunately coming back we were stuck in Paris airport for 2days due to engine trouble with the jet. We were put up in a hotel overnight and took off the next evening when the new part for the engine came in. This was no fault of Palvus or Susan. Susan has done a wonderful job in arranging our past trips. She also returns phone calls and emails within 24 hours.

11/09/2014 Pavlus Verified Traveler

The itinerary was well executed, the sites were magnificent ,our tour guides were very accommodating and the food was abundant.

10/31/2014 Pavlus Verified Traveler

Just a great experience and value. We have taken three Caravan trips through Pavlus.

10/28/2014 Pavlus Verified Traveler

Great service. Fast answers to questions.

10/27/2014 Pavlus Verified Traveler

A competent travel agency where you get good value for your money!

10/24/2014 Pavlus Verified Traveler

Pleasant, efficient, and capable service. Susan answered all our questions and all went smoothly. Thanks for box of goodies sent with tour info.

10/22/2014 Pavlus Verified Traveler

This is our second tour with Insight and Susan Bender as our agent. Susan is responsive, Knowledgable, professional and helpful. Your prices are the best of all other travel agencies I called. We have been very pleased working with your agency and also with Insight tours.

10/18/2014 Pavlus Verified Traveler

Service and prices..the best

10/16/2014 Pavlus Verified Traveler

Best benefit is a refund on travel costs.

10/15/2014 Pavlus Verified Traveler

The discount on Tauck was good and that service by Pavlus was excellent.

10/11/2014 Pavlus Verified Traveler

Good service at a discounted price

10/07/2014 Pavlus Verified Traveler

Very helpful and concerned about your travel. Discount makes trip more affordable and make you aware of additional discounts .

09/30/2014 Pavlus Verified Traveler

Great value for so many different types of travel. The staff is very helpful.

09/24/2014 Pavlus Verified Traveler

To be sure to request Susan.

09/24/2014 Pavlus Verified Traveler

Pavlus books all kinds of vacations and they are all discounted. Our travel planner Susan is always very helpful, and returns calls promptly. We have already booked another river cruise for next year!

09/24/2014 Pavlus Verified Traveler

I would say that you receive great customer service on top of getting a discount.

09/22/2014 Pavlus Verified Traveler

Efficient, easy to reach

09/21/2014 Pavlus Verified Traveler

best on board credits. no problems

09/20/2014 Pavlus Verified Traveler

Knowledgeable planners. They work to get you the best tour of your choice at the best price available.

09/19/2014 Pavlus Verified Traveler

Susan has always been extremely helpful. Always returns Callisto in a timely manner. I feel like she goes out of her way to be as helpful as possible.

09/17/2014 Pavlus Verified Traveler

Susan was very quick in acting on our needs. The only problem the airlines changed our seats on the return trip. Air France

09/16/2014 Pavlus Verified Traveler

They are very efficient, accessible and friendly. Always answered or questions and have is very accurate information and advice.

08/27/2014 Pavlus Verified Traveler

Wonderful working with Susan. She is very prompt and always takes care of all the details. A pleasure!!

08/25/2014 Pavlus Verified Traveler

Susan is responsive to the client\'s needs. She takes care of business in a timely manner and she gives a good deal.

08/25/2014 Pavlus Verified Traveler

Very competitive pricing. Very helpful travel consultant.

08/21/2014 Pavlus Verified Traveler

Great website, good discounts and my travel planner Susan Bender does a great job!

08/12/2014 Pavlus Verified Traveler

Great Service. Great Prices.

07/28/2014 Pavlus Verified Traveler


07/28/2014 Pavlus Verified Traveler

Quality service with reduced pricing

07/22/2014 Pavlus Verified Traveler

We enjoy booking our Tauck trips throughout with Pavlus\'s excellent service.

07/08/2014 Pavlus Verified Traveler

I saved $500 & everything went great! So I would definitely recommend Pavlus Travel!

07/04/2014 Pavlus Verified Traveler

Excellent service, good pricing!

06/24/2014 Pavlus Verified Traveler

As always, Susan was on top of everything start to finish. No detail left undone. Thanks again.

06/16/2014 Pavlus Verified Traveler

Nice folks and knowledgeable; and the pricing is very competitive.

06/16/2014 Pavlus Verified Traveler

Pavlus Travel provides good customer service while providing a substantial rebate over "brouchure rates" for Tauck Travel. They fully explained the booking and payment process, and did exactly what they promised on time. I would use them again.

06/16/2014 Pavlus Verified Traveler

pleasant, responsive, organized, enabled us to save a few hundred bucks.

06/12/2014 Pavlus Verified Traveler

Good trip selection. Sign up for all discounts and book early.

06/11/2014 Pavlus Verified Traveler

I really enjoyed the tour that was planned to Germany and would recommend this tour.

05/22/2014 Pavlus Verified Traveler

If you make your own travel decisions for cruising and just need someone to book the reservation, call Susan at Pavlus and you will receive a check, with your cruise documents for 10% of the 15% that Pavlus receives, as commission. You also receive some shipboard credit and if you recommend them to a friend or fellow traveler, you receive $150, if and when that person travels. Everyone I have told can\'t believe it, so I tell them to get in touch with Susan and see for themselves.

05/20/2014 Pavlus Verified Traveler

Easy to work with. Good prices.

05/19/2014 Pavlus Verified Traveler

Excellent communications between us & our travel planner, Susan Bender.Knowledgable about all types of tours and cruises. Added advantage of getting a monetary rebate before leaving on the trip. We ave mentioned Pavlus to several friends and fellow travelers we\'ve met.

05/19/2014 Pavlus Verified Traveler

Susan was most efficient and handled any of my questions promptly. I also like the Pavlus rebate and that my travel documents arrived on time.

05/10/2014 Pavlus Verified Traveler

I have recommended Pavlus to others....I tell them I have always gotten excellent service....Susan is Very responsive to any questions or issues. She always gets back to me very quickly. I appreciate the discount.

05/10/2014 Pavlus Verified Traveler

Pavlus is highly recommended by me often! Susan Bender is the only agent I prefer to deal with as she is thorough, honest and courteous. It is her name I give to our friends and fellow travelers. I refer people to Pavlus as they decrease the stress in planning and increase the savings!

05/10/2014 Pavlus Verified Traveler

Easy to work with. Good response time with questions and airline changes.

04/17/2014 Pavlus Verified Traveler

Pavlus provides great prices and service. Travel Planner is excellent.

04/10/2014 Pavlus Verified Traveler

Our trip was handled carefully except for one little glitch. We had an interesting and informative trip. There were no unexpected problems on our trip. We have another trip planned through Pavlus...this will be our third trip you have planned for us. Thank you for handling the various travel companies in an efficient manner.

04/06/2014 Pavlus Verified Traveler

Not on ocean, ride is smooth, attention is individual, accommodations 1st class, food is amazing (esp. China trip), we feel safe, are well informed, travel to/from A/P are organized. ALL staff are friendly and helpful, tours are well organized. We will tour with u again, but only can afford w/discounts. We hv tolf all our friends. Our newlywed friends are going on their tulips tour in May.

04/06/2014 Pavlus Verified Traveler

Excellent representative. Clear communication. Good value and follow up.

04/05/2014 Pavlus Verified Traveler

As a retired travel agent myself, I have never talks to a more friendly, helpful and knowledgeable agent than Susan. I have never had even the slightest problem pre, during or post travel with her. When I decided to go to Antactica, she had never worked with Expidition Tours before, they contacted me and said what a delightful agent Susan was and looked forward to working with her again!

03/14/2014 Pavlus Verified Traveler

I have found Susan to be reliable and I like the price

03/13/2014 Pavlus Verified Traveler

Speak to Susan

03/12/2014 Pavlus Verified Traveler

I have used Susan Bender and Debbie Salazar for several cruises, and their genuine customer care and service reinforce how lucky I am to have discovered Pavlus years ago. The company is reliable, trustworthy, helpful, intuitive and kind--and it offers great prices.

02/03/2014 Pavlus Verified Traveler

Excellent follow through on correcting any compaints or service issues. I've booked 6 - 7 trips through Susan and recently referred my Daughter for her honymoon.

02/03/2014 Pavlus Verified Traveler

That you have completed planning on time and accurately. Referred another client today.

01/16/2014 Pavlus Verified Traveler

Let Kymm help you find the guaranteed best price on your vacation!

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