Dianne | Pavlus Travel

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  • 1-855-334-9061
  • dianne@pavlustravel.com
  • Favorite Destination You’ve Traveled to: San Juan, Puerto Rico
    Destination You’d Love to Go: The Galapagos
    Travel Favorites: My clients ask for European Tours and Regent Cruises. Lately much demand for Viking Ocean Cruises.

Recommendations and Reviews of Dianne

All reviews are from actual Pavlus clients

Dianne was very responsive to my calls, always helpful and very professional. Thanks again for the generous On Board Credit

11/28/2018 Pavlus Verified Traveler

Great vacation. Thanks to Pavlus for the credit we received.

11/18/2018 Pavlus Verified Traveler

Diaane is always helpful and there when I need her.

11/12/2018 Pavlus Verified Traveler

Dianne was prompt with research and replies, attentive, reliable, good suggestions, clear-spoken

11/04/2018 Pavlus Verified Traveler

Wonderful River Cruise trip through Tauck.

11/02/2018 Pavlus Verified Traveler

Treated very fairly by Pavlus; love using Tauck.

11/02/2018 Pavlus Verified Traveler

My travel partner, Mary Holmstead, did most of the planning. I know Dianne was always prompt and helpful with the details. Actually there were three of us traveling together which makes it more complicated. Dianne did great with it,

11/01/2018 Pavlus Verified Traveler

What a great adventure to Russia with Viking. You made it easy to travel. We’ll be back! Rich & JoAnn Nesbett

10/27/2018 Pavlus Verified Traveler

The cruise was wonderful and very well organized.

10/21/2018 Pavlus Verified Traveler

Everything was great as expected. Even the weather!

10/20/2018 Pavlus Verified Traveler

When I travel, its always a challenge. There are 2 or 3 of us - all coming from different parts of the US. Dianne does a great job of making our reservations and helping us plan. Thank you Pavlus!!

10/14/2018 Pavlus Verified Traveler

I always find Pavlus is able to generally offer the best prices or better prices than offered by booking with most tour operators directly. The agent, in this case Dianne, always gets back to me very quickly to answer any questions. ***i would like to have better access to customer service after my booking.

09/29/2018 Pavlus Verified Traveler


09/29/2018 Pavlus Verified Traveler

Very happy

09/20/2018 Pavlus Verified Traveler

Good value and flexible tour opportunities.

09/20/2018 Pavlus Verified Traveler

Very satisfied with PavlusTravel,but decided we do not like land trips with 1-2 nights stays and long bus rides.

09/20/2018 Pavlus Verified Traveler

This was our 33rd tour by bus(airplane to get there) We have been all over the world mostly with Globus This was our second trip to Copper Canyon and it did not come up to our expectations. Tour tour was by Gate 1. The driver was very good and the tour guide was the best we ever had. The accommodations were nice, the food was mostly good, but the route planning was very poor. Too long on the bus. One day we were up at 5:30 and did not get to our hotel until 10:30 PM. So I would not recommend that trip by Gate 1. As far as Pavius Travel, you did an excellent job. Thank you. Do to our age, this will probably be our last trip. Lyn Manor

09/17/2018 Pavlus Verified Traveler

Enjoyed the cruise and the itinerary. Nice that Distinctive Vacations offered complimentary extras (tour of galley and backstage, etc)

09/08/2018 Pavlus Verified Traveler

We appreciatie the great job done by all the staff we had contact with. It was professional, friendly and helpful.

09/04/2018 Pavlus Verified Traveler

Very happy with the trip. Had to change ships due to low water and drought. Were accommodating. Dianne is the best. Please give her a raise.!

09/02/2018 Pavlus Verified Traveler

Excellent service for several trips!

08/23/2018 Pavlus Verified Traveler

Burr family had a FUN time! Diane was very responsive.

07/28/2018 Pavlus Verified Traveler

I have used Pavlus’ travel services now many times. This year alone, I had a big trip to the Holy Land (my mom’s life dream!) in March and more recently a cruise to Alaska with a tour extension afterwards in July. I am very satisfied with your services and appreciate some of the perks you throw in for traveling with you (discounts, shipboard credits, etc.). Dianne Kincaid and your customer service staff have rendered great travel agent services. I have recommended your services to friends who travel. I am now planning a trip to Spain and Portugal in a few months. Guess who I will be contacting to help me plan that... you again! Thank you for your service! Jaime L. Hernandez

07/24/2018 Pavlus Verified Traveler

Excellent itinerary with Uniworld for Gems of Northern Italy. Extra places included not on the schedule such as touring the inside of the Doge's Palace. Dianne did an excellent job arranging this cruise for us.

07/22/2018 Pavlus Verified Traveler

I expected to have a great trip with Viking, and it was.

07/16/2018 Pavlus Verified Traveler

From the first email the process was made extremely simple. Pavlus unquestionably offered best value and had it been necessary I would have had no qualms about trusting them to make any other travel arrangements such as flights or hotels. We are now considering a similar river cruise in the north west and Pavlus will definitely be our first stop.

07/16/2018 Pavlus Verified Traveler

Although the "Cost Saver" Trafalgar tour was very disappointing (will never consider Trafalgar in the future), Dianne Kincaid was great in responding rapidly to my emails and questions, etc. regarding travel!

07/11/2018 Pavlus Verified Traveler

"Fabulous"! Trafalgar was the tour group we went with. Pavlus was so well organized by assigning us with the tour we wanted. We gave the information to Dianne as to what we wanted to see/visit. She placed us with the tour best suited for our requests. It was great. Well organized, well attended (with 47 people on our tour), overall a trip of a life time. Pavlus gave us the better deal which allowed us to make this journey to Scotland. Well done Pavlus. Janice G. Gale

07/07/2018 Pavlus Verified Traveler

The trip was what we expected. Diane and the whole Pavlus staff, along with Princess Cruise looks be staff were great.

07/02/2018 Pavlus Verified Traveler

Great job, everything was perfect, thank you Dianne and Pavlus

06/24/2018 Pavlus Verified Traveler

Complicated trip expertly arranged, thank you

06/22/2018 Pavlus Verified Traveler

We loved the shipboard credit that Pavlus was able to give us. That wasn't available if we had booked directly with Viking. Also, we've already enjoyed the referral bonuses we earned for friends who also booked through Pavlus! Thank you!!

06/20/2018 Pavlus Verified Traveler

As always, Pavlus has provided excellent service. We will continue to use your agency.

06/10/2018 Pavlus Verified Traveler

Very satisfied with Dianne’s ability to work with me on this last minute cruise.

06/08/2018 Pavlus Verified Traveler

This is our 5th year traveling with Pavlus. We are seeing the world, and Pavlus has helped us every step of the way. Dianne could not be more accommodating, and we appreciate all she does to make our trips exciting. Two more trips planned already.

06/03/2018 Pavlus Verified Traveler

Very helpful and gives extra service before & during our trips.

06/03/2018 Pavlus Verified Traveler

Another enjoyable HAL cruise, this time to Bermuda. No issues.

06/02/2018 Pavlus Verified Traveler

Were completely satisfied with our trip. Our tour guide in Italy,Concetta, was wonderful. Can not say enough good things about her. The only negative comment would be about British Airways, which would not be a problem you caused. Thank you.

05/27/2018 Pavlus Verified Traveler

I truly love dealing with Pavlus, especially with Dianne. She is prompt and efficient in addressing any of my questions and concerns.

05/11/2018 Pavlus Verified Traveler

Got exactly what we hoped for all documents were properly provided and communication was satisfactory as well as added discount.

05/10/2018 Pavlus Verified Traveler

We've worked with Dianne over the years and she continues to impress her with her responsiveness and professionalism. She's an asset to Pavlus as she is engaging, personable, knowledgeable, and focused. When planning a trip, we generally have lots of questions and Dianne is ever patient and provides timely complete responses. She is your face to the client base and is excellent!.

05/06/2018 Pavlus Verified Traveler

All of the tours I have taken have been wonderful! Dianne Kincaid has been great in arranging the best deal for me!

05/01/2018 Pavlus Verified Traveler

every thing promised was good bet guide ever

04/29/2018 Pavlus Verified Traveler

Circumnavigation cruise of Australia was great. Can always depend on Dianne to take care of us. The Pavlus rebate is a big bonus.

04/28/2018 Pavlus Verified Traveler

Wonderful memorable vacation. Highly recommend it! Good job and great value

03/29/2018 Pavlus Verified Traveler

We are frequent travelers and really happy with the Pavlus service

03/28/2018 Pavlus Verified Traveler

Dianne listened to my partner, Tony Meketa, and went out of her way to handle all of his requests with our cruise planning. When we couldn’t reach her, the support staff on the your customer support line were able to help us and convey any discussions to Dianne.

03/13/2018 Pavlus Verified Traveler

Always got great support from our travel planner as well as the customer service staff.

02/13/2018 Pavlus Verified Traveler

We had a few bumps in the planning, but all was worked out in the end. I will definitely book with pavlus again. Diane and your customer service department were excellent!

01/06/2018 Pavlus Verified Traveler

Vacation was absolutely amazing!! Loved every minute of our trip. Planning our next cruise and will use Pavlus.

01/05/2018 Pavlus Verified Traveler

Great vacation but Viking has a way to go to make their ocean cruises as good as their river cruises. Dining staff do not have the polish that we have experienced elsewhere. Cabin was great. Dianne and the staff of Pavlus , as usual, were excellent and kept us informed of changes, etc. due to the hurricanes. Have been handing out the referral cards to lots of people.

12/13/2017 Pavlus Verified Traveler

The Viking ocean Cruise was wonderful.

11/19/2017 Pavlus Verified Traveler

Helped get a discount that travelzoo was offering as well as cash back discount-gate 1 did a great job of itinerary, hotels, and tour guide. We had an outstanding trip

11/18/2017 Pavlus Verified Traveler

I've been beyond pleased with working with Pavlus over the past several years. Our Prague to Paris trip with Avalon was wonderful!! Linda Stockton

11/15/2017 Pavlus Verified Traveler

my husband and I had the best stress free vacation of our lives. Ship and crew were exemplary. Crew were outgoing and friendly and acted like they had known us forever. The ship was absolutely immaculate with lots of cleaning going on behind the scenes. What can we say about the dining, never disappointed. Cannot wait to take another cruise which may be a Rhein River cruise next year. Keep up the great quality and wonderful vacation destinations... Thank you so much.

11/13/2017 Pavlus Verified Traveler

What can I say? River cruises rock. Everything on board went flawlessly. Planning my next trip. Loved the flight deal.

11/13/2017 Pavlus Verified Traveler

Great service, great trip

11/03/2017 Pavlus Verified Traveler

Excellent tour with Insight/Uniworld. Too many rip-off optional tours with insight. I will return to Pavlus for a quote on our next trip because of the excellent service of Dianne Kincard

10/29/2017 Pavlus Verified Traveler

Very responsive

10/17/2017 Pavlus Verified Traveler

We were completely satisfied with the assistance in planning our River Cruise including our 2 day extensions on both ends. We already recommended your services to a friend who used your company to plan a cruise in Hawaii this summer. We were pleased with assistance in arranging airfare which was included. All this for a significant cost savings.

10/14/2017 Pavlus Verified Traveler

This last trip was a Tauck tour of Portugal. It was fantastic. Dianne did a great job finding the tour and fitting it onto a previously planned trip in southern Portugal. Pavlus has helped us with over a dozen trips.

10/08/2017 Pavlus Verified Traveler

Helped us select a good tour and gave us a good price.

10/07/2017 Pavlus Verified Traveler

We've been using Pavlus for 3 years and we love you. Our trips have been awesome. Dianne is very efficient, friendly, and professional.

10/03/2017 Pavlus Verified Traveler

Ease of dealing with Dianne who is most helpful. Good rates I can depend on. Thanks. Will certainly be calling Dianne again.

09/29/2017 Pavlus Verified Traveler

We've always found it very easy to plan our vacations through Pavlus. And we really appreciate the Pavlus discount!

09/15/2017 Pavlus Verified Traveler

Dianne was very helpful in arranging our river cruise through Avalon. She worked with us to get our complete travel itinerary from our home airport all the way to our home airport at the end of our cruise. Hotel in Amsterdam was close to the ship but rather far from the center of the city and discouraged us from experiencing the museums and sites in Amsterdam. Once the trip was booked we were turned over to another agent because of our referral, but we had limited contact with her. Dealings with your customer team was always pleasant and helpful. When booking our next trip we will definitely consider using your services. Thank you for a wonderful experience on our first trip to Europe. Wayne & Sue Truitt

08/31/2017 Pavlus Verified Traveler

Great service.

08/29/2017 Pavlus Verified Traveler

Pavlus has a great price and very easy to work with. First of all I was attracted to Pavlus due to great low price for a good cruise. It's very easy to book online. Agent Diane Kincaid the Personal Travel Planner was very helpful and fast and efficient and made everything easy and very smooth compared to my other past 2 cruises experience. She was very helpful and willing to help every time. Diane answers my emails quickly and returns my calls right away. Diane made everything uncomplicated and she is fun to work with. Diane Kincaid is pleasure to work with!

08/29/2017 Pavlus Verified Traveler

Excellent customer service as well as outstanding deals

08/22/2017 Pavlus Verified Traveler

We are very pleased with Pavlus, service has been terrific. Our cruise was wonderful and went very well. Our friends we reccommened to join us on this cruise were also very pleased. Bob and Marilyn Heyn

08/22/2017 Pavlus Verified Traveler

Pavlus agents are courteous, efficient, & great incentives.

08/08/2017 Pavlus Verified Traveler

Dianne is very attentive. She will accommodate your needs. Dianne can help with any vacation you looking for and also give very good price. I am very pleased with Dianne ;)

08/08/2017 Pavlus Verified Traveler

Very capable, knowledgeable and able to save on the total cost of the trip.

07/31/2017 Pavlus Verified Traveler

I would state that we had a great time on our three recent river cruises and the hotels were excellent. Our prior land tours with Travalgar and Globus have also been excellent. We maximized our time in Prague and Paris with this cruise with the assistance of your staff who all deserve special acknowledgement and special thanks as follows: Dianne Kincaid Deborah Cardenas Brian Emery Leann Wright Debbie Salazar Gayla McMullen In addition, your staff is always patient in responding to my numerous questions. Their answers allowed us to use our time wisely on the cruise as well as in Prague and Paris. Dianne Kincaid - We can not thank her enough for everything she did for us. The flights on Air Canada worked out perfectly and it was extremely easy going through U.S. Customs returning in Montreal. It actually saved us time not going through customs at JFK with all the international flights all arriving in the evening at once. Thank you also to her and your staff with the first row extra legroom on all 4 legs of our flights. We tell everyone we meet about Pavlus and our outstanding Personal Travel Planner Dianne Kincaid. We have given out her information and the referral program details which will hopefully lead to new customers for you. In conclusion, I always stress that over the last 10 years we have had excellent travel planners and your company has saved us thousands of dollars and allowed us to travel the world. Kindest regards, Joseph and JoAnn Porter

07/24/2017 Pavlus Verified Traveler

Required little to no effort on my part and saved me money.

07/18/2017 Pavlus Verified Traveler

I have always found the Pavlus team to be very attentive, keeping me aware of any changes in our plans and answering any questions I may have on a timely basis. Pavlus offers a discount, which makes the agency even more attractive.

07/15/2017 Pavlus Verified Traveler

Efficient, friendly, good value

07/11/2017 Pavlus Verified Traveler

I would highly recommend this agency to my friends and already have. Pavlus answered all our questions ...and we had many...in a timely manner. I also liked the extra discount added to our trip. Our needs were met.

07/08/2017 Pavlus Verified Traveler

Good service; great discounts; referral bonus

06/29/2017 Pavlus Verified Traveler

Pavlov has arranged my last three trips and there was not one problem. My request were honored and i couldn't have been happier. I also mention the fact that there is a discount of sorts that usually covers the insurance.

06/27/2017 Pavlus Verified Traveler

Everything was well taken care of. All of the amenities, bookings, etc. were just as described. I also felt we got the best price out there! We had one snafu with our transportation home, but it was quickly resolved which put us at ease.

06/26/2017 Pavlus Verified Traveler

Competent, friendly staff and discounts

06/21/2017 Pavlus Verified Traveler

The Alaskan Land/Cruise Tour with Princess was fantastic. I enjoyed working with Dianne as she has been my agent for two trips and ironed out my questions with immediate response.

06/13/2017 Pavlus Verified Traveler

We appreciate Dianne's help in planning our trips, prompt response to questions and efforts to get the best possible prices for us.

06/11/2017 Pavlus Verified Traveler

Everything with the planning of our Rhine River cruise went perfectly smoothly, and we believe we got the best deal of anyone onboard! Thanks, Pavlus!

06/09/2017 Pavlus Verified Traveler

Very helpful with finding what we are looking for, presenting alternatives and options, and giving us a great price.

05/30/2017 Pavlus Verified Traveler

They are fully informed on the type of tours one is interested in. They keep the communication lines open. The tours they recommend are high quality. Finally, they manage to get a discount for you.

03/06/2017 Pavlus Verified Traveler

If you know what you want to do, Pavlus is a Great discount travel agent. Very easy to work with.

02/08/2017 Pavlus Verified Traveler

Professional follow-up . We were initially disappointed until we realized that everyone had specific roles to play in the process not just our booking agent.

12/15/2016 Pavlus Verified Traveler

that the agency offers additional discounts for travel and offers quick quotes and excellent service by phone or internet

11/21/2016 Pavlus Verified Traveler

Excellent service staff.

10/25/2016 Pavlus Verified Traveler

Pretty good service, very good discounts on tours I have taken with Globus and Avalon. Friends who traveled with us this year have returned to Pavlus to book a tour with Tauck next August.

09/27/2016 Pavlus Verified Traveler

If you need a TV agent this is a good organization to deal with.

09/27/2016 Pavlus Verified Traveler

Everyone should pick one travel agency and stick with them. Palvus was recommended to us by a repeat user and we joined and like the rewards of being a repeat user.

09/27/2016 Pavlus Verified Traveler

1. Diane Kincaid was friendly, knowledgeable and a pleasure to deal with regarding every aspect of planning our Viking Cruise. I would give her "10+." 2. Responsiveness to questions and concerns is important to me. The staff at Pavlus were prompt and thorough, whenever a question arose about our plans. 3. Planning a cost-effective vacation was very easy with Pavlus, including airline reservations, costs onboard the ship, tipping, etc. 4. This was one of the easiest vacations ever, thanks to the Pavlus team and Diane!

08/31/2016 Pavlus Verified Traveler

Good planners. Good communication. Good discounts.

06/20/2016 Pavlus Verified Traveler

Very easy to deal with and did a great job with our travel plans

06/02/2016 Pavlus Verified Traveler

Dianne was very responsive and informative. The prices for our trip were also very good compared to not going direct.

05/16/2016 Pavlus Verified Traveler

Great personal attention, prices, professionalism, and great personnel!

05/04/2016 Pavlus Verified Traveler

I have already referred about six folks to you. From this trip there are now three more. The ease of using your company and the price discounts are the top talking points. Will continue to work with your company for organized trips and tours. Thanks for another successful trip. Highly recommend Viking River Tours. This our second and have never been disappointed. Sandy Klocke

04/18/2016 Pavlus Verified Traveler

Easy to work with, discounts available for repeat trips, easy contacts

04/11/2016 Pavlus Verified Traveler

The whole team is very helpful and questions are promptly answered and help given when necessary.

02/22/2016 Pavlus Verified Traveler

The whole team is very helpful and questions are promptly answered and help given when necessary.

02/22/2016 Pavlus Verified Traveler

Offers good bonus and fair prices.

01/21/2016 Pavlus Verified Traveler

Great travel agency with knowledgeable consultants. The best prices and really nice rebate program.

11/27/2015 Pavlus Verified Traveler

Very responsive and great follow-up. Provided Tauck documents in a nice case that was the envy of other travelers. Also processed the $300 check owed to me on a very timely basis.

10/26/2015 Pavlus Verified Traveler

We have booked many tours through Pavlus and have always found the arrangements and financials to be superior. Experience suggests that customer service is a priority of the agency, and we have always worked with fine staff. Recently we were priveleged to work with Dianne Kincaid who is a cut above and provided OUTSTANDING service. We had had some initial discussions with another agent who had been reassigned, and Dianne picked up in the middle of our dialogue. It was as though she had worked with us over the years. She quickly assessed our situation and need and presented complete information. Dianne is a real professional, who weems to work 24-7, is always pleasant and provides information that anticipates are needs. Her attention to detail as well as the timeliness of her response add to her excellent customer service. Dianne is an asset to your agency and we look forward to working with her again.

10/21/2015 Pavlus Verified Traveler

I was planning to take a tour of England, Ireland and Scotland with AARP but found that the same tour with Pavlus was about $1,000 per person cheaper. The Pavlus agent was ready to answer all questions concerning the tour. We stayed in the finest hotels, and saw all the sites and traveled in air conditioned comfort. The tour was a complete joy, the guide John was excellent and new his stuff.

10/13/2015 Pavlus Verified Traveler

Courtious, comprehensive and competent services. Significant discount.

10/02/2015 Pavlus Verified Traveler

Very easy to plan a trip. Always had help when we needed it. Kept us up to date on any changes.

09/15/2015 Pavlus Verified Traveler

Prices, service

08/30/2015 Pavlus Verified Traveler

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