Serena | Pavlus Travel

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  • 1-866-843-4830
  • Favorite place I have been: Maui
    Destination I would love to go to: Santorini
    Travel Favorite: So many requests for Luxury Cruises like Silversea Cruises, Regent Cruises and Oceania Cruises.

Recommendations and Reviews of Serena

All reviews are from actual Pavlus clients

Really great tour. Serena is a great planner and pavlus customer service very attentive to customer requests and needs

10/02/2018 Pavlus Verified Traveler

Always great service from Serena.

09/30/2018 Pavlus Verified Traveler

Serena did her usually fine job of organizing this trip. I regularly pass her info along to others, lauding her high level of effort and Pavlus' excellent prices.

09/20/2018 Pavlus Verified Traveler

Very pleased with service by Serena and with our first trip with Luxury Gold. In particular, our tour director Carl made the trip a 10+. Receommended Pavlus to several fellow travelers, because we are a true believer in your company. Thanks

09/11/2018 Pavlus Verified Traveler

Paulus excellent Globus fair at best

09/08/2018 Pavlus Verified Traveler

Serena took over from our original planner, Leslie. She was extremely responsive to all my requests and managed to secure side-by-side balcony cabins for our friends and us. I cannot think of a single thing she could have done better. I want to earn more referral checks, and the fact that I have zero reservations, will help me recommend Pavlus to my family and friends.

08/20/2018 Pavlus Verified Traveler

Serena has now planned a number of trips for us. She is responsive and always helpful, and we have been very pleased with the services of her and of Pavlus. Thank you!

08/07/2018 Pavlus Verified Traveler

Serena Taylor is an excellent travel planner and she provided us and our son Nick a great price. The Cosmos Central Europe tour 6070 was outstanding.

07/29/2018 Pavlus Verified Traveler

Trafalgar is a great tour company.

07/23/2018 Pavlus Verified Traveler

Great customer service and Serena was very helpful .

07/15/2018 Pavlus Verified Traveler

We enjoyed the Tanzania trip very much, and appreciate the service prodided by Serena. She is great!

07/05/2018 Pavlus Verified Traveler

We have been very pleased with Pavlus since we started to use them a few bookings ago. We have already recommended Pavlus to many friends but not sure anyone had actually used them.

06/16/2018 Pavlus Verified Traveler

It was a great trip while it lasted. The Windstar yachts are wonderful. We were supposed to cruise from May 21st through June 2nd. However, a family emergency required we leave the cruise at the 1/2 way point to return home. We always get great service from Pavlus and they do a great job in making sure all the loose ends for a vacation are tied up.

06/09/2018 Pavlus Verified Traveler

Serena took care of all my concerns about being able to eat vegan. Glad to say that the menu was not perfect but adequate. She always answers my questions in a timely manner. The Americfan Queen was great!

06/01/2018 Pavlus Verified Traveler

I have been booking trips with Pavlus for many years now. I love the service,pricing and Serena who has been my agent. Thanks for the good job you do!

05/31/2018 Pavlus Verified Traveler

Perfect trip.

05/20/2018 Pavlus Verified Traveler

Very pleased with my rebate.😊 Especially pleased with Serena’s arranging excellently priced Business Class airline tickets and navigating the difficulties of dealing with Smithsonian and Odyssey Tours. She also worked out paying for the “previous” night so that I could go directly to my room when I arrived in Auckland, I would not have thought of that! Pavlus also worked out ground transportation for my early arrival in Auckland. It was all seamless. I did recommend Pavlus to two of the couples on my trip. Roberta

05/18/2018 Pavlus Verified Traveler

Serena was extremely helpful and because of her assistance our River river cruise went very well

05/18/2018 Pavlus Verified Traveler

I deal exclusively with Serena Taylor and have always had outstanding service. While some our fellow travelers are moving on since Pavlus no longer offers discounts on Viking Cruises, we prefer to stay with Pavlus because of Serena

05/05/2018 Pavlus Verified Traveler

Serena was an amazing agent that held my hand all along the booking. The trip was amazing and Avalon was a dream river cruise. I would definitely recommend Pavlus and especially Serena!

04/23/2018 Pavlus Verified Traveler

Over all this was a great time. Very easy and relaxing. It was an awesome trip. Serena was very professional answered all my questions. Solved my problems . We loved the trip. Thank you

04/19/2018 Pavlus Verified Traveler

Serena is one of the highest quality representatives we have used in the past two vacations. She is efficient and timely in responses to our previous questions. She should be complimented for her exemplary performance!

04/15/2018 Pavlus Verified Traveler

Serena has been nice to me every time, and we appreciated the check received before the trip. Does Gate 1 have a survey too? I'd very much like to offer comments about the trip -- Affordable Croatia and Slovenia -- quite positive in most aspects.

03/13/2018 Pavlus Verified Traveler

Excellent, enjoyed our vacation. Service was also good.

02/18/2018 Pavlus Verified Traveler

Serena is friendly and helpful, and has helped us on more than one trip already, recommended by a friend who was satisfied with Serena's service in the past. Our vacation, coastal Norway on a Gate 1 tour, Hurtigruten ship, was a great trip for us. It's NOT a cruise for everyone, in cold, dark, icy Arctic climate. Seeing the Northern Lights was so special, but not a sure thing to plan for. Pavlus helps us by its discount, though small, and we're looking forward to a February trip to Croatia, also booked by Serena.

01/31/2018 Pavlus Verified Traveler

The trip was excellent and with Serena's help we where able to save money off the original price. We have other cruises booked with Pavlus.

12/29/2017 Pavlus Verified Traveler

Viking cruise was everything I expected it to be. The service was very friendly and they all learn your name from day one.the entertainment was entertaining and always 2 shows for the later crowd. Thank you Serena for taking care of us, and always answer my questions. Our room was great and wonderful location on the boat.

12/17/2017 Pavlus Verified Traveler

Our trip was very good made even more so by the fantastic rate Serena got for us. We are delighted with Serena's service and help. We had already booked another trip through Pavlus using Serena and have several more to come. We had previously worked with a different travel company and switched to Pavlus after speaking with an acquaintance. The other company was not responsive to our needs and the agent actually made two very disparaging comments to me related to our travel. Thank you for your excellent travel service! Nancy and Roger Bort

12/10/2017 Pavlus Verified Traveler

We have used Pavlus for years, always top notch service. I am a type A person and always ask Serena a million questions not only does she answer them all so pleasantly she always returns calls and emails so promptly. We are saddened that Viking is not letting your company give us discounts but let me assure you we will remain loyal clients. Thank you , The Ackerman’s

11/24/2017 Pavlus Verified Traveler

every thing went well tour was great serena did outstanding job insetting up amd planning tour have used pavlus travel over 10 times and will in the future

11/17/2017 Pavlus Verified Traveler

Excellent support from Serena... she is excellent. Very much appreciated her assistance in planning and booking the trip. Looking forward to booking many other trips with her.

11/11/2017 Pavlus Verified Traveler

Went to China with Tauck tours - amazing experience! Loved the trip but we’re exhausted and have jet lag.

11/10/2017 Pavlus Verified Traveler

Great customer service and very easy to book.

10/31/2017 Pavlus Verified Traveler

The Gate 1 tour of Iceland was good. The price was reasonable and the tour was good. I have always been pleased with Serena. I believe Christine helped with the initial booking.

10/29/2017 Pavlus Verified Traveler

Trip was excellent. Thanks for the ship credit and the wine, flowers, and fruit. Had a wonderful time. Evelyn

10/23/2017 Pavlus Verified Traveler

I will definitely recommend Pavlus Travel. Serena was all we needed. Nothing was left to chance, and we pulled it off without a hitch. Thank you! Rena

10/02/2017 Pavlus Verified Traveler

Very satisfied with Pavlus and Gate1. Extremely pleased with Serena. Planning to take another tour early next year. Pavlus and Serena will be my first call

10/01/2017 Pavlus Verified Traveler

Serena was extremely helpful and efficient; follow through was great.

09/25/2017 Pavlus Verified Traveler

All went well.

09/22/2017 Pavlus Verified Traveler


09/06/2017 Pavlus Verified Traveler

Discounted prices, friendly customer service.

08/25/2017 Pavlus Verified Traveler

Serena has been marvellous with her friendly and efficient assistance to us during both the trips we booked through Pavlus -- the first a Viking river cruise from Budapest to Amsterdam two years ago and on our recent, just completed Viking ocean cruise from Bergen to Stockholm. She has always responded speedily to all my questions and requests and I can't praise her highly enough! Both our trips, although complex, went off without a hitch, which in no small measure was due to Serena's help. Because of her, we would-- and have -- highly recommend Pavlus to our friends.

08/16/2017 Pavlus Verified Traveler

Serena has always been very helpful. I have asked questions of other agents when Serena was not available. They have all been helpful and professional.

08/05/2017 Pavlus Verified Traveler

They are thorough, reliable and have very good pricing

07/31/2017 Pavlus Verified Traveler

Very good prices. Helpful agent

07/22/2017 Pavlus Verified Traveler

I actually just recommended Serena to two other friends who were asking about the river cruise and I told them she was very helpful.

07/18/2017 Pavlus Verified Traveler

Pavlus got us a great deal. Serena was always very helpful when we needed information or help.

07/18/2017 Pavlus Verified Traveler

We went on a tour thru Pavlus many years ago and that is why I returned for this trip. Serena was an absolute joy to work with and helped us thru a very difficult time. She is an awesome agent and took care of every issue that came up with planning our family trip to Italy. She is very professional, knowledgeable and caring about her clients needs. It was an absolute pleasure working with her and I will recommend her to anyone I know that is thinking about taking a trip. We couldn't have been more pleased with the trip, accommodations and value of our trip. My 2 daughters and grandchildren were in absolute awe at where we went, stayed and saw during our trip. Thank you so much Serena for all that you did for us. You were truly a Blessing!!

07/11/2017 Pavlus Verified Traveler

Very happy with Pavlus service; representative always got back to me during booking process and with any questions. All details were handled properly, and I like getting the rebate before the cruise.

07/05/2017 Pavlus Verified Traveler

Every agent I've ever spoken to was extremely pleasant and email responses are usually very quick. I will continue to use your company due to excellent customer service. I started years ago with Jamie Rowe and after she left my trip was transferred to Serena Taylor. Jamie was unfailingly quick to respond and so pleasant and Serena has been so very nice as well. Thank you for hiring such outstanding staff; it makes all the difference.

06/27/2017 Pavlus Verified Traveler

Travel planner was very helpful and flexible, and the referral and travel bonuses were appreciated!

06/24/2017 Pavlus Verified Traveler

Great company, cheapest prices and great service.

06/17/2017 Pavlus Verified Traveler

Serena has been extremely helpful in planning two cruises for me.

06/13/2017 Pavlus Verified Traveler

All plans were complete and correct - I didn't have to worry about anything!

06/07/2017 Pavlus Verified Traveler

My previous tour was cancelled and Serena worked with Globus to ensure that the $250 airfare cancellation fee was applied to the new flight. She also made sure airport transfers were covered by Globus as well. She was a delight to work with and I would definitely work with again and recommend her to my friends as well.

06/07/2017 Pavlus Verified Traveler

Dependable, gives a discount, friendly service, helpful throughout the process

06/06/2017 Pavlus Verified Traveler

Serena was wonderful to work with. We had a large group and she accommodated all of us and arranged for a convenient payment plan. We were staying in Italy before and after the tour and she gave me suggestions on where to stay and was willing to help in any way she could. We got a discount from Pavlus that made the trip even more affordable.

06/06/2017 Pavlus Verified Traveler

Pavlus Travel does a great job of keeping clients apprised of the trip details. It is as close to worry free as one gets in today's travel environment.

06/06/2017 Pavlus Verified Traveler

Serena was great, she helped me pick the right tour. The tour with Globus was amazing.

04/24/2017 Pavlus Verified Traveler

Based on our experience with our travel planner, Serena, I would say that while there may be many travel agencies offering discounts and last minute specials, Pavlus travel offers all of that, but more importantly personalized service. Our travel planner does her very best to insure that not only do we have the best value for our money, but also a great travel experience.

03/24/2017 Pavlus Verified Traveler

Generally the best prices. Great customer service. Travel planners very helpful.

03/11/2017 Pavlus Verified Traveler

Service is number one with Pavlus, Serena Taylor is wonderful.

02/18/2017 Pavlus Verified Traveler

They do a great job at answering any questions. They have the best prices.

02/13/2017 Pavlus Verified Traveler

They have good prices and respond quickly.

12/20/2016 Pavlus Verified Traveler

Pavlus people were all professional and promptly responded to all details. Serena was especially helpful in all aspects for a seamless travel experience. We were pleasantly surprised with the Cruise and land arrangements. Plan to travel with PAvlus again soon.

12/17/2016 Pavlus Verified Traveler

I already have recommended. The best price, service, rebate.

09/24/2016 Pavlus Verified Traveler

Serena Taylor was wonderful to work with, much nicer than the man I spoke to at Viking. She was knowledgeable, professional and likable. Also, she saved us a lot of money! I am very happy with Serena and the cruise we just took.

09/19/2016 Pavlus Verified Traveler

Our travel planner did an excellent job of finding an excellent price deal for the cruise cruise we wanted to take. Serena was able to get the airfare included in the price of the cruise, get us an great price on a room with a balcony, and one that fit the time frame in which we were able to go. Since we wanted extra time in Europe befeore our cruise started, she worked out a different flight plan than was included in the original fare for only $100 more. Serena also answered our questions through emails as well as on the phone in a timely manner. I plan to work with Pavlus Travel Services and especially Serena again for our next adventure in traveling :)

08/19/2016 Pavlus Verified Traveler

Easy to work with and contact. You were very responsive to our needs.

08/18/2016 Pavlus Verified Traveler

Sarena our agent was Extremly professional, very prompt, an appsolute pleasure to do business with. She delivered everything she promised, was very knowledgeable about the River Cruise we booked as well as all services provided by Pavlus. All our future travel plans will be put in her very capable hands of Pavlus Travel.

08/16/2016 Pavlus Verified Traveler

They have great service and the best prices. We already passed your cards out to our new friends on our cruise.

08/13/2016 Pavlus Verified Traveler

*Organized *Efficient *Caring *Highly responsive *Personable *Kept in close contact *True to their word *Dedicated *Hard-working We had some difficulty with Viking Ocean Cruise. Serena went above and beyond to help us resolve our travel issues with Viking. She contacted Viking promptly and acted proactively to see that we received financial reimbursement for our additional travel expenses and also helped secure monies for us for our inconvenience. It was very reassuring to know we had Serena in our corner. She was superb!

08/07/2016 Pavlus Verified Traveler

I was extremely pleased with all the help Serena supplied. She enabled us to have a wonderful trip at an excellent price. She has also been very helpful in providing information about future travel plans.

08/05/2016 Pavlus Verified Traveler

That the agents are very competent and will do their best to make the travel plans works. The rebate is nice, too.

07/22/2016 Pavlus Verified Traveler


04/26/2016 Pavlus Verified Traveler

Did a great job of helping book our honeymoon Cruise in 2007. We had great help in finding a deal on the Disney Cruise with our 2 boys and loved it. Would consider another cruise next spring.

04/13/2016 Pavlus Verified Traveler

Good choice of tours available at competitive prices.

04/12/2016 Pavlus Verified Traveler


04/07/2016 Pavlus Verified Traveler

All of my questions were answered quickly and phone calls were returned on a timely manner. You give me a great discount on my bookings referral program

03/02/2016 Pavlus Verified Traveler

competitive pricing

02/23/2016 Pavlus Verified Traveler

Make sure you get Serena. Her level of service to us was exemplary and personal. She took care of everything in a timely and orderly fashion even up to and including the night before we were getting on board the ship in Europe.

12/28/2015 Pavlus Verified Traveler

Serena is the best! She is ALWAYS on top of things including due dates and follow ups. She is very pleasant to deal with and represents your company very well. As always, the rebates are very much appreciated! - Thank you.

12/17/2015 Pavlus Verified Traveler

The trip overall exceeded my expectations. The crew and staff were exceptional and the meals were wonderful. I thought the excursions were well done with exceptional guides.

12/04/2015 Pavlus Verified Traveler

Pavlus offers discounted fares and great service - they're hard to beat when it comes to cruises.

11/13/2015 Pavlus Verified Traveler

Discount the cruise fare given by cruise line, excellent customer service, very quick replies! Serena was a pleasure to do business with. She was very responsive, helpful, knowledgeable and pleasant. I really felt like she appreciated our business.

11/01/2015 Pavlus Verified Traveler

I have used Pavlus several times and have always been satisfied.

10/26/2015 Pavlus Verified Traveler

First, Serena was outstanding. She was very quick to respond to all inquiries and kept on top of all aspects of the booking. I had previously used Rose for cruise and tour bookings, and after two days of her not returning my calls, I was very happy to stumble upon Serna who treated me like an important client, even though I'm just another number. She earned my business which would have otherwise been lost by Rose's non-responsiveness. Second, the Pavlus rebates make booking with you the most competitive agency that I know of, and I used to own a travel agency. Your volume must be humongous for you to be able to give the sort of rebates that you do. THANK YOU for that!

10/05/2015 Pavlus Verified Traveler

They give you close attention for what you want to do. always availablle by phone or email to answer questions, and gie good tips to prepare you for the vacation.

10/02/2015 Pavlus Verified Traveler

I have already recommended your agency to several friends. Serena was friendly and helpful with the planning of our Globus trip to the Canadian Rockies.

09/15/2015 Pavlus Verified Traveler

The hotels were excellent, the food was magnificent and Norway was beautiful.

09/15/2015 Pavlus Verified Traveler

Company provide good sdervice

08/25/2015 Pavlus Verified Traveler

Serena stepped in and saved the relationship from a previous rep who was on vacation and eventually left the organization. Serena is well informed and a great professional

08/19/2015 Pavlus Verified Traveler

Serena is a very delightful person to work with. She alway returns my phone calls and answers all my questions. She also tries to get me the best package deals Pavlus has to offer

08/17/2015 Pavlus Verified Traveler

Our travel agent, Serena, was extremely helpful, kind and patient. The company gave us several discounts that we were unaware of. Serena asked all of the right questions to help us plan our trip.

08/04/2015 Pavlus Verified Traveler

Serena was the best-only if I could use her!!!

08/02/2015 Pavlus Verified Traveler

Travel agent (Serena) was excellent. Answered all my questions promptly, returned phone calls quickly. I felt I was working with someone who really wanted me to have a great trip: and an economical one! She found me a single supplement that was waived, which really helped me afford the trip. I used Pavlus Travel once before and was very pleased. I will continue to do business with you.

07/20/2015 Pavlus Verified Traveler

The planner was friendly, efficient, and responsive to my requests. All information arrived as expected, and everything was correct.

07/11/2015 Pavlus Verified Traveler

Serena was wonderful! She is always so pleasant and extremely helpful. Pavlus travel had great prices. Very competitive.

07/06/2015 Pavlus Verified Traveler

Serena was super in every way. She was friendly, helpful, responsive, went the extra mile every time I asked a question. I couldn't have been more pleased with her or the Pavlus. Thank you Serena for making my trip possible.

07/06/2015 Pavlus Verified Traveler

We have traveled on eight Insight Vacation Tours and have always been pleased with each one. The tour directors have always been knowledgeable and pleasant, the meals quite good and the lodging excellent. That we have always arranged our trips through Pavlus Travel and been very pleased with the service and the travel planners who have helped us. In addition, Pavlus also offers discounts on all tours.

06/25/2015 Pavlus Verified Traveler

My travel agent was very helpful in working out the details of my trip, and kept me updated on travel arrangements. She was very friendly and answered my numerous questions. I would use her again to make other travel plans.

06/05/2015 Pavlus Verified Traveler

They deliver and at a better price.

06/01/2015 Pavlus Verified Traveler

Serena was extremely helpful when providing pricing for the various tours I was considering. She quickly responded to calls and emails with additional questions I had. I told several people that I meant on the tour about how helpful Pavlus was and about the great discounts they offer.

05/28/2015 Pavlus Verified Traveler

I shared our experience with Pavlus with several people on the Globus tour. Most of the people were from Australia and they had not heard of Pavlus. I don't know if you have a presence there or not. Anyway, I told them that we booked through Pavlus and got all of the benefits of the Globlus tour, but saved close to $1000. I think they will be looking you up when they get home, but most of them were doing several tours tied together.

05/26/2015 Pavlus Verified Traveler

I spoke to Serena on line and over the phone. She was very courteous and knowledgeable, always had the complete answer. All documents came on time as she described. I was very satisfied.

05/19/2015 Pavlus Verified Traveler

Great service throughout the whole process.Good job and thank you Serena Taylor.

04/16/2015 Pavlus Verified Traveler

great service great value

04/14/2015 Pavlus Verified Traveler

Great discounts and Serena Taylor answer all our questions all the time. Thank you !

10/21/2014 Pavlus Verified Traveler

Friendly planner, efficient communication, best price, generous referral program

10/07/2014 Pavlus Verified Traveler

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